Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hallo again

    Yup did like the video said. And now you cant book more than 5 witch is the capacity. But if reserve for 3 people the capacity is still 5 ? Something i am missing ?

    • Hello.
      1) Please check that FAQ article.
      2) You need to activate this option "Set capacity based on number of visitors" at the Booking > Settings General page in Advanced section and activate this radio option: "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items."
      3) At the Booking > Resources page be sure that your booking resource have specific capacity (have child booking resources), and maximum number of visitors per resource was set as 1.
      Kind Regards.

  2. Hallo

    Did check the FAQ qrticle.
    And the general advance page was and is allready set to the options you listed.
    Same for the resources. They are set to max visitors 1. Still it dont register bookings and adjust the capacity?

    • Hello.
      Please send screenshots of Booking > Settings General page and Booking > Resources page and send the link to your page with booking form, where you are having the issue.

      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  3. Seem like set allowing unlimited bookings. So now it works.

    admin mail:
    -------------------------------------------------------------------------------
    Der er kommet en ny reservation [bookingtype] for: [dates]

    Detaljer om reservationen:
    [content]

    Denne reservation er blevet godkendt automatisk
    --------------------------------------------------------------------------

    Der er kommet en ny reservation Dice 'n Drinks for: 21/10/2021

    Detaljer om reservationen:

    Fornavn: sune1988@gmail.com
    Efternavn: sune1988@gmail.com
    Antal Personer:
    Email: sune1988@gmail.com
    Tlf. nummer: sune1988@gmail.com
    Besked til os:

    Seem like the number slot dont get pulled through the content shortcode ?
    Is there another way to that ?

    • Hello.
      In the "Content of booking fields data" form at the Booking > Settings > Form page you need to use this shortcode [visitors].

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Kind Regards.

  4. Hello,

    If a room is booked, the whole house is blocked for booking. Great feature!
    If I export house ical calendar, the blocked (by room) days are not exported.
    Can you offer some solution?

    Thanks,

    Attila

    • Hello.
      During export process, system export only the bookings that exist in that specific booking resource.
      If you are using the aggregate parameter to block some dates in calendar that booked in other booking resource, it’s means that these bookings exist in other booking resource, and that’s why they does not export for the initial booking resource.

      So plugin does not export the bookings for the booking resource relative to the aggregate parameter.

      Kind Regards.

  5. Hi,

    Just purchased the small business version of the booking form. Please can you provide guidance on the following questions relating to the booking form.

    Context: Students booking assessments/appointments questions:

    1. Can students select a specific time on a specific date? Aware of time slots but the timeslots need to be more specific. i.e. date= x time = 9am - not a time range.

    2. There is no availability as multiple students can use the same time and date to book their assessment. When 'availability' is deselected, everything goes to pot. a date cannot be selected by the user.

    Any advice and guidance would be great,

    Thank you,

    • Further.....dates from the calendar cannot be selected at call.

    • Hello.
      1) For the times bookings you can select one of following ways to select the times. But in any case, we need to know start time of booking and end time of booking.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the times selections on the Booking > Settings > Form page.
      Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      2) Unfortunately, if you need to make the several specific number of bookings per the same time slot at same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry.

      In your case you can activate the "Use pending days as available" option at the Booking > Settings General page in Advanced section, if you want to show the pending days/times as available in calendars, until you do not approve some booking.

      If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/apacity At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/ We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/ ___________________________ Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have an independent own calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where you will list all your options. And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/ ___________________________

      Kind Regards.

  6. Hello,
    I am doing an estimate for a small bakery business website. They would like customers to be able to order bread that will be delivered on a specific date. There will be limited numbers of several types available each day. The owner would like to be able to easily alter the numbers that are available each date. She also wants booking to stop 3 days before delivery.
    Is this something that this plugin can handle?

    • Hello.
      1) If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/apacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      In this version it is possible to set the capacity of the booking resource, so date(s) in the calendar will be available until the number of reservations is less than capacity of the booking resource. But it's possible to make booking only for FULL date, not a time slot (time slots in this version are only saved as data into the database, but do not apply to availability logic).

      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      But please note, the capacity possible to define once per booking resource - calendar, and it's does not possible to change this capacity from day to day.

      2) You can also use this option "Unavailable days from today" at the Booking > Settings General page in Availability section, to select number of unavailable days in calendar start from today date - probably it's can solve issue with "3 days delivery" issue.

      Test it here https://bl.wpbookingcalendar.com/

      Kind Regards.

  7. Database too large?

    We are running into memory problems in our webserver. It reports: "Allowed memory size of 536870912 bytes exhausted" - and we have increased the memory size to 512MB already

    From our analysis there might be a problem caused by WPBooking ("Request: /wp-admin/admin-ajax.php?_fs_blog_admin=true
    Referrer: https%3A%2F%2Fourwebsite.de%2Fwp-admin%2Fadmin.php%3Fpage%3Dwpbc-new%26booking_type%3D29

    And in addition: The function update_meta_cache() seems to be the specific problem.

    Our wp-booking database is huge - we are using it since 2013 and have actual booking no. 43919

    Is there a way to reduce the database size by deleting / archiving old bookings from before 2020? Or do you see another way to get things up and running again?
    Thanks, Frank

    • Hello.
      Please be sure to use latest update of Booking Calendar 8.8.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Then try to delete all bookings that you are having in the trash. Please open the Booking Listing page and click on Actions toolbar and then click on Empty trash button.

      If it’s will not help, then in the Filter toolbar select to show only past bookings and then delete them. Repeat the step with clear trash from the previous point.

      Kind Regards.

      • Thanks. But this method lets me only delete 20 bookings at a time. Is there a way to delete / archive old boolkings faster? Say, for one whole year?
        And can I prevent WPBooking sending email notifications to all the clients of the bookings that I am deleting?

        • Hello.
          By default it's does not possible. But you can try to make such deletion via phpMyAdmin tool (or some other Database editing tool) at your server.
          Please make backup of your database, before this actions (for be able to restore your booking database if something will go wrong).

          You need to run this SQL commands:
          DELETE FROM wp_bookingdates WHERE booking_date < NOW() - INTERVAL 1 DAY

          and then this:
          DELETE FROM wp_booking WHERE NOT EXISTS ( SELECT booking_id FROM wp_bookingdates WHERE wp_booking.booking_id = wp_bookingdates.booking_id)

          First command will delete all PAST dates (older than 1 day from TODAY), and second row will delete all bookings relative to these booking dates.

          Kind Regards.

  8. How do I enable time selection using the free version of the Calender booking plugin? I see a Time Slots section with options but nothing is active in regards to time slots for each day of the week on my actual calendar booking page using the shortcode. Let me know.

    Thanks,
    Kenny

    • Hello.
      1) In the Booking Calendar Free version. You need to add the time slots selection options to the booking form at the Booking > Settings > Form page (or activate this field, if it's already added to the booking form).
      You can check how to add and configure time-slots in the Booking Calendar Free version here https://youtu.be/-pOTMiyp6Q8?t=28s

      2) In paid versions.
      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). In lower versions of Booking Calendar (including the free version), it is possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/

      Other live demos you will need to reconfigure.

      Kind Regards.

  9. Hej Support
    Jeg har netop købt Your Booking Calender Busines Small (single site usage) og downloaded den med henblik på at få den ind på vores hjemmeside, http://www.voersaa-by.dk ,hvor vi har WordPress og "gratismodellen" af Your Booking Calender!
    Men hvordan får jeg den derind??
    Jeg skal jo ikke have den på min computer!
    Det har følgende info:
    {cutted}

  10. I have a house for rent, with several different rooms. You can rent the whole house, or just one of the rooms. When booking, you can choose the options "whole house", "room 1", "room 2" etc. I would like all rooms to be shown as occupied in the calendar, when the whole house is booked. As it is now, it looks like all rooms are vacant when the whole house is booked How do i solve that?

    • Hello.
      It's possible with aggregate parameter in the Booking Calendar shortcode.
      Please check more here
      https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will explain it in example of booking separately rooms and entire house. Please note, all such separate properties will be have the separate booking forms with calendars at front-end side of your website. Its means that you can book entire house, or specific room at separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all paid versions of Booking Calendar).

      Please check more about " aggregate " parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:

      - House ( ID = 3 )
      - Room #1 ( ID = 4 )
      - Room #2 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes like this

      House
      [booking type=3 aggregate='4;5' ]

      - Room #1 ( ID = 4 )
      [booking type=4 aggregate='3' ]

      - Room #2 ( ID = 5 )
      [booking type=5 aggregate='3' ]
      ....

      If some Room will be booked for specific date(s), this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s), so in all Rooms (booking forms), these dates also will be unavailable.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.