Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  2. Hello,
    Booking Calendar has been working fine for half a year.
    Now suddenly the selection widget does not show up under Windows browsers (tested Firefox and Chrome) but works with Firefox under Linux. Website shows "Calendar loading..:" but nothing happens.
    Website is https://www.ferienhaus-freesland.de, running Booking Calender 8.8.2 Business Small on WordPress 5.8,.1 on a LAMP-System.

    Many thanks in advance

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      • No errors in the Firefox Console. All JS-Calls to Booking-Calendar return a 200 OK
        I did not change anything on the website...and it works from a Linux Browser.
        Pretty awkward..

        • Ok, here now for the fun part.

          I had changed something: I had hardened the linux apache webserver with content security policies.

          I now added "unsafe-inline" and "unsafe-eval" from script-src and "unsafe-inline" from style-src.
          The calendar widget loads again but I cannot send a booking. When I click on the button there appears a "0 error" and the browser console says "CSP blocked https://www.ferienhaus-freesland.de/wp-admin/admin-ajax.php ("default-src"). Do you use this for sending the booking request?

          Can you recommend a setting. It's not so funny to run a publicly accessible wordpress website with these "open gates"...

  3. Last one...the booking button works when I remove the Content Security Headers from the apache config completely....

    With this header the widget loads but booking does not work
    Header set Content-Security-Policy "default-src 'none'; font-src 'self' data: https://fonts.gstatic.com; frame-src https://www.google.com https://www.youtube.com; img-src 'self' https://secure.gravatar.com; script-src 'self' 'unsafe-eval' 'unsafe-inline' ; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com/"

    With this (as secure approved by wordpress check tools) header the widget does not even load in a windows browser
    Header set Content-Security-Policy "default-src 'none'; font-src 'self' data: https://fonts.gstatic.com; frame-src https://www.google.com https://www.youtube.com; img-src 'self' https://secure.gravatar.com; script-src 'self' ; style-src 'self' https://fonts.googleapis.com/"

  5. Can you please check, why I need the "script-src 'unsafe-inline'"-policy to show the calendar widget in a windows browser while a linux browser does not need that policy?
    Thanks in advance.

      • Ok thanks.
        The default-src: 'self' clears the admin-ajax-Issue (i had 'none' when the ajax-error appeared).

        And sorry - the Windows/Linux issue was my fault. I was running the Laboratory plugin in my Linux Firefox (you can create CSP-Headers with that) and this does indeed disable CSP for this site.

        So I reformulate my question: can you please check why unsafe-inline is needed when all the scripts run on this server. These tags are good security policy to prevent XSS attacks (Cross site scripting), see https://www.netsparker.com/blog/web-security/content-security-policy/

        Regards

        Thanks in advance.

        • Hello.
          I do not sure about that. You need to check with support of your hosting or sever administrator about security configuration of your server.

          The only requirements that provided from the Booking Calendar plugin it’s ability to submit requests to the admin-ajax.php file.

          And as you can see from the previous comment links its not something exceptional. It’s standard way of receiving Ajax requests in the WordPress.

          Kind Regards.

  6. Hello!

    Regardless of which time someone choose in the booking system, it always shows 14:56-14:56 in the e-mails and in the bookin-list. How do I fix that?

    Best regards Solina

    • Hello.
      Please open the Booking > Settings General page and be sure that you do not activated the using check in/out option at the calendar section.

      Otherwise send configuration of your booking form to me and send the link to your page with booking form, where you are having the issue.
      Thank you.

  7. Hello,
    Today I bought the booking calendar Business Medium version. Before this I was using the free version.
    I want my customers to see the price of each day in the calendar slots, but the calendar is weirdly sized and the price number is half hidden. Is there a way to change the size of the actual calendar and the cells inside it, so that everything fits inside perfectly.

    Best regards,
    Markus

      • Thank you for the quick reply. I have solved my problem.
        Is there a way to position the calendar using shortcodes as well? Right now the calendar and the form under it are aligned to the left. Any way to center it? I am using Elementor to edit with, so I believe shortcodes are the only way to do it.

        • Hello.
          Please try to use configuration of the booking form, similar to this at the Booking > Settings > Form page:
          <div class="wpbc_booking_form_structure wpbc_form_center"> <div class="wpbc_structure_calendar"> [calendar] </div> <div class="wpbc_structure_form"> <p>Name*:<br />[text* name]</p> <p>Email*:<br />[email* email]</p> <p>Visitors:<br />[select visitors "1" "2" "3" "4"]</p> <p>Details:<br />[textarea ssss]</p> <p>Phone:<br />[text phone]</p> <p>[captcha]</p> <p>[submit class:btn "Send"]</p> </div> </div> <div class="wpbc_booking_form_footer"></div>

  8. We use

    [booking-manager-listing ....] to display bookings in a password protected wp-page for the housekeeper, cleaning person, etc.

    Therefore we did some changes in wpbm-bc-export.php (additional field "remark". This works.
    But html-codes are ignored on the page when displaying the bookings. Can this be changed?

    • Hello.
      Unfortunately, it's does not possible to remove the converting html tags from the .ics feed. Sorry.

      Disclaimer. Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

  9. When testing a booking made in private browsing mode, the reservation is not made and never finishes loading the next page and the reservation is not made. It just sits there.

    What information do you need to look into this?

    • Hello.

      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Also Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  10. Is it possible to send an automatic reminding email to the customer, some days before his arrival?

    Thank you

    • Hello.
      We have developed new plugin - “Email Reminders”, which have similar functionality and native integration with latest versions of Booking Calendar plugin.

      Please check more here
      https://oplugins.com/plugins/email-reminders/

      You can try it. But currently we do not provide support or help with configuration with this plugin. Because of too much work and support with Booking Calendar plugin.
      Thank you for understanding.