Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there,

    some clients reached out to me that they can't fill the form, because they get a security warning:

    "Fehler! Die Anfrage hat die Sicherheitsprüfung nicht bestanden! Bitte lade die Seite neu und versuche es erneut."

    (Error, the request has failed the security test! Please refresh the site and try again)

    ... but after refreshing the same error message occures.

    How can I diasable the secuity check, since it is costing me clients and money!?

    Kind regards
    Gregor

  2. When I try to insert booking calendar bussines small in the page, it does not appear, I cannot add the resources to it, errors appear all the time, I copy the address of the page, when I pay for the plugins I do it in dollars, those dollars are worth as much as those of the people who speak English, so if you receive my dollars, you will have to attend to my language, since I can not, in addition to dealing with something that does not work, having to translate my claim to you.
    http://localhost/tuescucha/wp-admin/post.php?post=1388&action=edit
    http://localhost/tuescucha/agenda-una-cita/

    • Hello.
      Sorry, we do not have natively speaking Spanish persons. That’s why I was said that support possible only in Spanish.
      We are absolutely fine to use translation of your messages, but we will reply to you in English.

      Your link is for localhost.
      localhost is mean that this url can be accessible only from your computer. It’s not accessible from internet.

      Please send screenshots of your issue with errors when you try to add new booking resources or add booking form to the page. Please Please send all this to support @ wpbookingcalendar.com

      Once again if you think that the plugin will not work for you and you want to get refund please send your order number of purchase and we will submit refund process.
      Thank you.

  3. Este error me tira cuando intento agregar un recurso
    [F: \ p-toolbar.php | L: 1330 | V: 9.Business.Small.SingleSite.8.9 | DB: Got error 194 Tablespace is missing for a table from storage engine InnoDB :: INSERT INTO wp_bookingtypes (title) VALUES (Therapy)]

    • Hello.
      It’s seems like you have restriction to the size of your database.

      Please contact support of your hosting relative to this issue for resolving this issue.

      Kind Regards.

  4. Hello again. I get this error when I send the schedule instead of referring me to the paypal payment page, which is the enabled gateway. Attachment screenshots

    [F:wpbc-booking-new.php| L:390|V:9.Business.Small.SingleSite.8.9| DB:Table tuescucha.wp_booking doesnt exist::INSERT INTO wp_booking (form, booking_type, modification_date, sort_date) VALUES (text^name1^hr~text^secondname1^sss~email^email1^sss@gmail.com~text^phone1^3416057284~textarea^details1^~select-one^psiclogo1^Psi. Jorge Mesa~select-one^rangetime1^07:00 - 08:00, 1, 2021-11-16 21:00:17, 2021-11-30 07:00:01 )]

    • Hello.
      This issue relates to tables that do not exist in the database. Such  tables must  be created during activation  of the plugin.
      1) Please try to make a full reinstall of the plugin,  if you was not made this before:

      For making full reinstall of plugin (it means that booking data will be erased).

      For this please open the general booking settings page and check the "Delete booking data during deactivation of plugin" at the right side of the page. Click the save changes button.

      Then open the WordPress plugins menu and click on the "Deactivate" link. Wait for the message that the plugin is deactivated successfully.

      After this Click on  "Activate" link of Booking Calendar plugin and wait for the message that plugin is activated successfully.

      After this test it again.
      2) Otherwise if you still  have such  errors after this procedure, please recheck your error.log in your server configuration, about any relative errors.
      If you can not find the error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  5. Hi, my question has probably been answered before.

    But I have the problem that other people's reservations appear in the same calendar. I guess my mistake is handling the "resource" element. How can I make the client choose the "resource" in the form, or have it as a prefix on the page from which he reserves

  6. Redjo Husanovic on 15/11/2021 at 22:56 said:
    Is there a way for us to use your shortcodes to display let say: [booking_id] on the thank you page?

    Reply ↓

    Support
    on 16/11/2021 at 08:38 said:
    Hello.
    Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
    We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
    Kind Regards.

    Reply ↓

    Bjarte
    on 18/11/2021 at 13:02 said:
    Hi,

    is there a way to fix this now , because we are getting on with affiliate marketing, and need to enter scripts and tags from TradeTracker, and we need a page to put both the script/tags and it must display amounts and the resource.

    Also, in settings it there is an option to redirect the customer to a thank you page,

    In the settings it says: """ Note: This action will have no effect, if the payment form(s) is active! """

    Does it mean that the payment form will then be on the thank you page if so selected?

    • Hello.
      1) We are having this item in our todo list. Unfortunately, I can not say right now about the time of implementation of this functionality. Please check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      2) Payment form will redirect to own "Thank you" page. You can define this "Thank you" page at the each payment system at the Booking > Settings > Payment page.

      Do you need to have booking ID at the "thank you page" after redirection from the payment page or you do not use any payment systems ?

      Kind Regards.

      • We use Stripe for all customer payments, and we will need access to booking ID and rental amount on a page that's available after payment is performed, to avoid being charged for ghost bookings..

  7. Hi there. I've purchased the Small Business version but I have two problems with my use case and I'm now confused as to how to deal with them.

    I hire out a single studio space and I need to set the price for different bookings. The longer you book the space for the cheaper it needs to be. e.g. Book for 2 hours, it's $50 per hour, book for 4 hours it's $40 per hour. It's always the same studio so it seems I can't set these times up as different resources (or the calendar will see the time as free for one resource when it's taken by another).

    I also have two sets of rates for the above, so if a customer is preferred client I want to offer them a discount on all their rates.

    Are these things possible? (And are they possible with the small business version?)

    • Hello.
      It's possible in the Booking Calendar Business Medium or higher versions, to define the different cost for the different options in the check boxes - in your cases it's cost of time duration (probably you are having in the booking form the selection of start time and duration of time fields).
      In this case you can define the additional cost (it can be negative) for the options of your time duration at the Booking > Resources > Advanced cost page.

      In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Test it here https://bm.wpbookingcalendar.com/

      You can upgrade to the higher version of Booking Calendar from your existing version of plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.
      Kind Regards.

      • Thanks. It looks like this may do most of what I want (though discount codes would be great). But I can't Upgrade.... I click on upgrade and it just takes me to a blank booking calendar screen. Can we arrange the upgrade some way other than from within the app?

  8. How can I refresh the csv after editing the form (added an extra field between two other fields.
    Now in the csv export, this new field is in the last column.

    • Hello.
      System detect new fields in the CSV based on the bookings that have such fields. For example, if the first booking (in your exported list) does not have such new fields, then system does not add such new fields to the CSV . It's loop other bookings for CSV exporting. And if you have the new fields only at the last bookings, then system add these new fields to the bottom of the CSV columns.

      So in your case, you need to edit the fist booking (from your exporting booking list) and be sure that during editing this booking you have saved new values to these new fields.
      Kind Regards.

  9. Hello. I need your help. I want to turn off day (today) for booking. If some client want book a dont want to show today as free to booking. Thank you for your help. Have a nice day.

    • Hello.
      Please open the Booking > Settings General page and in Availability section set “Number of days as unavailable starting from today date” as 1
      Kind Regards.

  10. Hi
    I'm trying to add the calendar as a pop up window when someone clicks on a button on my website.
    But I'm very new to using WordPress and I really don't know how to do this.
    Please can you help?