Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi
    great plugin. I think I will buy it soon.
    I need one thing and I dont know if it can be done with it. I need details from the user who have booked in frontend when somebody is clicking on the date. Is it possible?

    Best regards
    Daniel

    • Hello.

      It's possible to  show the booking details only  in the Timeline view ,  like in this example https://bm.wpbookingcalendar.com/timeline/

      In usual  calendar it is possible to  show the booking details only  in the  Booking Calendar Business Medium or higher versions and only  for the bookings that  were made for the specific time-slots. For full  day  bookings,  it is not possible to  show such  booking details.

      You can  activate this option " Show booking details in tooltip " at the Booking > Settings General page in calendar  section  in the  Booking Calendar Business Medium version  to  show such  details.

      Kind Regards.

  2. I upgraded to Business Medium to get the ability to have different blackout dates for each resource. My web site is http://www.birdsandbucksoutdoors.com/reservations/. On that page I have a timeline for all bookable resources and then a link to each resource for making the reservation (right now there is only one resource). The timeline needs to show the blackout dates for each resource or it is misleading to the user. Is there a way to show the blackout dates on the timeline?

    • Hello.
      At the timeline is showing only bookings. Unfortunately Timeline does not show availability from the Booking > Resources > Availability page. We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      In your case you can  make the blank  booking  for such date(s) at  the Booking > Add booking page,  to set such date(s) as unavailable.
      You can use “Auto fill” button at the top toolbar in the Booking > Add booking page to make the fast blank booking in 3 mouse clicks. 
      And such bookings will be showing in the Timeline.

      Kind Regards.

  3. Hi,

    It is possible to change font family/ colors?
    I have the role website in one specific font type and the calendar is different.

    Best,
    Amelia

  4. I am currently checking out the free version and wondered for two things I'd like to implement for a customer before I make him an offer with the Premium version of yours.

    a) is it possible to create a dropdown list by post category titles or can I hook a custom form element?
    b) is it possible to hook into the price calculation? the customers pricing is quite complex so I'd prefer to do calculation instead of writing the pricing manually into the existing form.

    Thanks so far

  5. I have purchased your Business Large SingleSite 8.8.1 and as you can see on this link https://melvillecentre.org.uk/room-hire/ we cannot see the font when you type details in to the fields unless it's the main description. The theme in use is Avada and I have tried to figure this out but your help section has no answers. Thank you.

    • Hello.
      I have visited this link http://rohanbansie.com/request/ and I can see the calenfar there.

      If you still have this issues then probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      Otherwise it's most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      Kind Regards.

  7. Hello Sirs,
    What a GREAT utility.... if it just would work.
    What ever I try to do I get 400 Bad request error. Making a new reservation OR trying to remove the sample reservation which is in the calendar. All sample forms works just fine - Nothing in "real life"

    Best Regards, Jarmo

    • Hello.
      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      2) Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  8. Good morning,
    I have created an office booking calendar with discounted, based on the time slot you choose. The price per day is 100 € and the slots that can be selected and the discounts (created in avanced cost) are:
    - From 9:00 to 15:31: -40 €
    - From 1530 to 21:30: -40 €
    - From 9:00 to 20:30 : € 0
    When i make a single day reservation everything is OK, but when I try to do a several day reservation, it does not do the calculation, it takes it as a single day.

    You can try it in this URL (the debugger is activated): https://officestylemadrid.com/resevas

    I am ussing wordpress 5.8.2. an the Business Medium version of the booking calendar

    Thanks,

    • Hello.
      1) Please activate this option “ Use time selections as recurrent time slots” at the Booking > Settings General page in calendar section.
      2) At the Booking > Settings > Payment page set cost per 1 day.
      Deactivate the option that the time impact to cost.
      3) At the Booking > Resources page set cost as 60 eur per day.

      4) At the Booking > Resources > Advanced cost page configure like this:

      - From 9:00 to 15:31: 0€
      - From 1530 to 21:30: 0 €
      - From 9:00 to 20:30 : 167% for all days.

      Kind Regards.

      • Thanks, it works OK.
        Now I have other problem:
        I want that if several days are selected, the cost is calculated by the value of the full day slot (€ 100) for all days, that is, for multiple selections forces to select “All Day”.
        To do this, I have made this code, to hide slots when more than one days are selected, but i dont know how to make the condition to take the "All day" price for the all selected days. Now, if I select " Tomorrow ”or“ afternoon ” in the first day selection, it calculate the total price like a half day multipliyed for the numbers of days.

        I attach the code:

        [calendar]

        Dates:[days_number_hint] - night(s)
        Full cost of the booking: [cost_hint]

        [condition name="weekday-condition" type="weekday" value="6"]
        Horario fin de semana: [select* rangetime "Wekeend@@09:00 - 13:00"]
        [/condition]

        [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]
        Selecciona el horario: [select* rangetime "All Day@@09:00 - 20:30" "Morning@@09:00 - 15:31" "Afternoon@@15:30 - 21:30" ]
        [/condition]

        jQuery( ".booking_form_div" ).on('date_selected', function(event, bk_type, date) {
        var dates_count = date.split(',');
        dates_count = dates_count.length;
        if ( dates_count > 1 ) {

        jQuery('.times_section').hide();
        } else {
        jQuery('.times_section').show();

        }
        if (typeof(showCostHintInsideBkForm) == 'function') {
        showCostHintInsideBkForm( bk_type );
        }
        });

        First Name (required):[text* name]
        Last Name (required):[text* secondname]
        Email (required):[email* email]
        Adults: [select visitors class:col-md-1 "1" "2" "3" "4"] Children: [select children class:col-md-1 "0" "1" "2" "3"]
        [submit class:btn "Send"]

        You can see the wen in this URL: https://officestylemadrid.com/prueba-formulario

        Regards,

        • Hello.

          Please send full booking form configuration from Booking > Settings > Form page to support @ wpbookingcalendar.com

          Thank you.

          • sent with subject: Help: Code to force the selection of a range in the multi-day selection option

  9. Hi,

    We are trying to establish an online rental service.
    Your booking calendar seems fit for our purpose.
    If we can solve the following, we would like to purchase your plugin.
    1. Stripe's Subscription
    We would like to use Stripe because Stripe's subscription allows us to charge clients periodically and automatically.
    Is your plugin able to connect to this subscription service?

    2. Stripe's Radar
    By using Stripe's Radar, we can establish our own rules such as blocking prepaid cards or certain country's credit cards. Can we use this Radar service with your plugin?

    Thanks.

    • Hello.
      Unfortunately Booking Calendar does not support Stripe subscriptions and Stripe Radar. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

        • sent with subject: Help: Code to force the selection of a range in the multi-day selection option

  10. Good morning, is it possible to hide the popup and the clock that appears when the partial reservation of a day has been made?

    I am ussing wordpress 5.8.2. an the Business Medium version of the booking calendar

    • Hello.
      1) You can deactivate loading of bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by unchecking this option " Disable Bootstrap loading on Front-End " after expand of this section " Show advanced settings of JavaScript loading ".
      Its can be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.

      2) At the Booking > Settings General page in timeslots section you can activate this option “ Do not change background color for partially booked days”

      Kind Regards.

        • Hello.
          Send the link to your page with booking form, where you are having the issue.