Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Good morning,
    I have a variable named [segundaDireccion] in a form in Bussines small version calendar. I have make a textfield to contain it like documentation said.
    I need to stablish its value by javascript, to pass it to a email. I try doing this:

    jQuery( ".segundaDireccion" ).val("otra fecha de seleccion");
    jQuery( ".segundaDireccion6" ).text("otra fecha de seleccion");

    With the second metod, the text of the textfield change, but whith both, when i receive the mail the value of [segundaDireccion] is empty.
    Can you say me how can I pass a value?

    Regards

    • Hello.
      Please send full configuration from Booking > Settings > Form page of “booking form” and ““Content of booking fields data” form.

      Please send all this to support @ wpbookingcalendar.com

      • OK. I have send an email named "Help with shortcode to pass to Send email"

        Thanks,

        • Hello.
          Thank you. I will test it and then I will reply to you.
          Kind Regards.

  2. Hello

    I'd like to be able to hide the default email field on the booking form, but cannot see how to do it. I would like to pre-populate the field with an email address so that when I'm using the Reminders plugin, the reminder email comes to the pre-defined email address, not to an email address entered by the person who made the booking. Can you help? I'm using the free version, not the premium version.

    • Hello.
      Unfortunately it’s does not possible to remove the email field from the booking form.
      In the paid versions of Booking Calendar you can use predefined email value and hide such emails in a way like this:

      <div style="display:none;"> [email* email "info@server.com"] </div>
      Test it in this live demo https://bm.wpbookingcalendar.com/

      Kind Regards.

  3. How do I get the Radio Buttons I add to my form in a stacked list format?

    o Item 1
    o Item 2
    o Item 3
    o Item 4

    • Hello.
      In case if you want to show such options in the column, then open this file ../{Booking Calendar Folder}/css/client.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then add this code to the bottom of this file:

      .wpdev-radio .wpdev-list-item { clear:both; display: block; }

      Please do not forget to clear the browser cache before testing these changes.

  4. All of these show up on the admin page "Booking Listing"
    [text* name]
    [text* secondname]
    [email* email]
    [text phone]
    [textarea details]

    None of these show up on the admin page "Booking Listing"
    [select* rangetime "Sunrise/Morning@@5:00 - 11:30" "Sunset/Afternoon@@12:00 - 21:00"]
    [select* location "Your Home@@1" "Sunrise Beach at Marineland@@2" "Afternoon Park at Lewis Point@@3" "Location to be determined@@4" "Business/Commercial@@5"]
    [checkbox* term_and_condition use_label_element "I Accept term and conditions"]

    How do I get them to show up on the admin page "Booking Listing" ?

    • Hello.
      You need to use in the "Content of booking fields data" form at the Booking > Settings > Form page these shortcodes:
      <strong>Times</strong>:<span class="fieldvalue">[rangetime]</span><br/> <strong>Location</strong>:<span class="fieldvalue">[location]</span><br/> <strong>Terms</strong>:<span class="fieldvalue">[term_and_condition]</span><br/>

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Kind Regards.

  5. Good morning,
    I activated the debugger for trace the cost and I dont know where i did it. Can you tell me how can I disabled it?

    Regards,

    • Hello.
      You can disable it at the Booking > Settings > Payment page for the option "Show debug cost info"

  6. Good Morning,
    I activated de debbugger in the top of the calendar and I dont remember where can I dissable it. Can you help me?

    Regards,

    • Hello.
      You can disable it at the Booking > Settings > Payment page for the option "Show debug cost info"

  7. Hello,
    I have the calendar for the small business version. Is it possible to generate a invoice when the user pays for a reservation?

    Thanks,

    • Hello.
      Booking Calendar have no internal invoice system. You will be need to use some other plugin for invoicing.

      Or you can reconfigure the email templates (at the Booking > Settings > Emails page), for looking it like an invoice.

      For example, you can reconfigure the "Payment request" email template at the Booking > Settings > Emails page, and then send this email (as invoice) for your visitors from the Booking Listing page.

  8. Hi,
    Booking calendar no longer sends emails to the admin and others, only to the subscriber for a booking. What could this be due to.
    Greetings
    Muylaert Rony

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  9. Hi

    If I run the update with a higher version, all bookings are gone from the program.

    Greetings