Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I am evaluating booking calendar plugin
    do you have a reporting options? I mean if I want to export all the bookings done for a particaular month to a spreadsheet?
    Please let me know.

  2. Hello,
    I have the medium business edition but the total cost is not showing up on the form

    • Hello.
      The ability to show the total booking cost in booking form, after selecting the dates or some other options in the booking form, possible in the Booking Calendar Business Medium or higher versions.
      You need to use this [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show this total booking cost.
      Test it here https://bm.wpbookingcalendar.com/
      Kind Regards.

  3. Hi,

    was wondering if it's possible to arrange the search box in a square shape manner on the right hand side of a cover picture in laptop mode? Same shape as on phone view, but placed on the right hand side when shown in laptop mode?

  4. Hello,
    With the premium version, with the payment of an online reservation.
    Is it possible to pay only after confirmation of the reservation?
    Thank you, top plugin!

    • Hello.
      Please open the Booking > Settings > Payment page and activate this option “Do not show payment form, after submit booking form”,  if you want to show payment form only after sending payment request by email.

      It’s means that you will be need to send payment request manually, after approving new booking.

      Please check more about this functionality here at the second part of this video https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

  5. Hello, I had purchused the Medium Business and I´m trying to sync airbnb calendar but it's not working. I already syncrinized booking calendar for my 2 accomodations, but airbnb syncrinization is not working. Please, can you help me? because if this doesn't work I will need to cancel my suscription.

    • Hello.

      Import.


      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/


      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  6. Is it possible to make difference or all resources share the same calendar & bookings?

    I want to offer a rental at different rates to different goups.

    • Hello.

      1) The ability to have independent calendars possible in all paid versions of Booking Calendar.
      Check more here https://wpbookingcalendar.com/overview/#booking-resources

      You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/

      Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      2) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  7. Hi there, is it possible to have the form in a column beside the calendar when viewing on front end? Seems to only be available in a stacked format which client does not like. Thanks.

  8. Hallo,
    wie kann ich die Monatsangabe des Kalenders auf deutsch umstellen?

    VG Nadja

    • Hello. 
      Thank you for interest to the Booking Calendar. 

      The language of Calendar depend from your active locale of website. 

      1) Usually for such situation you need to use some translation plugin like WPML or qTranslate. You can change locale (language) in interface of this translation  plugin. 
      Please read more about configuration  of the booking form  or email templates in several  languages here: http://wpbookingcalendar.com/faq/several-languages/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiple-languages-video-tutorial/ 

      2) If you do not use any translation  plugins then you can change language of your website at the WordPress > Settings > General page. 
      And if you will have 3 independaend installations of WordPress, then you need to purchase the multi site usage version of Booking Calendar. But please note, it’s will be fully independent activation of plugin. Bookings will not be synced.  
      Check more helpful info here https://wpbookingcalendar.com/faq/ 

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/ 

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding. 

      Please watch more useful video guides here https://wpbookingcalendar.com/help/ 

  9. Not sure if previous post worked last time but is it possible to have the calendar and form fields side-by-side rather than stacked? Stacked version looks horrible on desktop. Thanks.

    • Apologies see you have answered this previously. Thanks.

  10. Good morning,
    where can I spicify the VAT cost in the small bussiness version?

    Thanks