Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have time slots setup however, I get the following error message when I try to book for the same today. For example, I get the error when I try to make a booking for a time today that's after the current time. What setting do I need to change to allow same day booking but not for passed time slots. Please advise.

    Error Message: The time(s) may be booked, or already in the past!

    • Hello.
      Please configure correctly your timezone at the WordPress > Settings General page. Change it to some other, and then test it.

  2. Har problemer med at systemet henger seg opp for de som skal booke. Jeg må inn og tømme cache "boksen".
    Og dette må jeg gjøre ca hver annen dag. Nå er det også slik at det ikke går å booke fra ipad.

    • Hello.
      1) Please note, currently communications or support possible only in English language.
      2) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      3) Otherwise send the link to your page with booking form, where you are having the issue.
      Thank you.

  3. Hello,

    is it possible to
    1. restrain booking to 8 people ( so 2 groups can book 1 object e.g.)

    2. stop booking at least 5 days before starting date, so we don't get any bookings the night before

    • Hello.
      1) If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      In this version it is possible to set the capacity of the booking resource, so date(s) in the calendar will be available until the number of reservations is less than capacity of the booking resource. But it's possible to make booking only for FULL date, not a time slot (time slots in this version are only saved as data into the database, but do not apply to availability logic).

      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      2) You can set unavailable minutes/hours/days before or after booking date/time in the Booking Calendar Business Medium or higher versions.

      This option is useful, if you need to define some unavailable time/days for cleaning or any other services before or after booking.

      Important! This feature is applying only for bookings for specific time-slots, or if activated change-over days feature.
      Its does not work for full booked days.
      You can define it at the Booking > Settings General page in Availability section.

      Test it here https://bm.wpbookingcalendar.com/

      Kind Regards.

      • Thank you,

        I have another question.
        If the booking is set to pending the date is blocked out.
        Is there any way to let people request a booking on a date where there is already one booking in pending mode?

        • Hello.
          Yes, it’s possible.
          You can activate this option “Use pending days as available “ at the Booking > Settings General page in Advanced section.
          Kind Regards.

  4. Hi
    In resource section - setting rates.
    I have created a "date Filter" for public holidays and entered all public holidays over the next 2 years.
    I have also created a conditional filter for "high season weekday", "high season weekend", "shoulder season weekend", "shoulder season weekday, off-peak weekend"

    I have two questions:
    I cannot get the public holidays filter to override other filters, e.g. high season weekend or weekday.
    Is it possible to just create high season, shoulder season, and make weekends simply 150% more, instead of creating so many conditional filters?

    • Hello.

      Unfortunately it’s does not possible to apply the priority to the filters. You need to be sure that your seasons was not intersected with each other, if you apply such season filters to one specific booking resource.
      Kind Regards.

  5. Hi there!

    Is there a way to set on the contact form, where customers can provide phone number, to set that in that form the only possible character is number and do not accept any letters.

    • Hello.
      Relative phone field.
      You can configure at Booking > Settings > Form page this CSS class: validate_as_digit  for validation  of specific field as digit .

      Example: [text dignum class:validate_as_digit]

      It's possible only  in the paid versions only

      Or you can use such  CSS class like validate_digit_8 or validate_digit_10 

      Example of entering only  8 digits in this field:

      [text phone class:validate_digit_8]

      • Hi thanks for the quick answer. Yes this is a paid version, would you mind to show me where should I place the css tag?

        • Hello.
          Just replace this shortcode
          [text phone]
          to this one:
          [text phone class:validate_digit_8]
          Kind Regards.

          • But if I replace the code the field is not gone be a "required field" anymore for some reason.

            • Hello.
              Please use this one:
              [text* phone class:validate_digit_8]
              Kind Regards.

  6. Bonjour,
    Je suis une débutante et j'ai téléchargé booking calendar version gratuite.
    Je ne comprends pas les tutoriels.
    J'ai installé aussi booking manager. Ce que j'aimerai c'est synchroniser automatiquement avec airbnb sur la version gratuite.
    Comment faites vous? car j'ai installé booking manager et il ne fait rien du tout donc je ne comprends pas à quoi vraiment ça sert?
    Pareil j'ai un manager channel qui s'apelle superhote. J'aimerai intégrer le lien ical de mon site perso sur superhote. Je fais comment?
    Qui a la gentillesse de m'expliquez ? svp
    Merci d'avance!

    • Hello.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      ——-
      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

  7. Is it not compatible with Gutenburg or something. I added it and nothing happens when you click any of the dates.

  8. Hi,
    A question on Business small calendar,

    I need to put two calendar resources on each of my pages of my site, so do you have an option to give two different time slots for a day for each calendar resources?

    Example,

    Caledar1: Booking Time Slots -> 9 AM to 12 PM, 3 PM to 6 PM
    Calendar2: Booking Time Slots-> 9 Am to 3 PM, 4 Pm to 10 PM
    is this possible?

  9. The formatting of how reservations show up within the Bookings section is broken and not showing the data inputs from the scheduling forms I have on my website. It was working fine yesterday, and all the emails are still sending as they should be, and they're formatted properly. Any thoughts as to what's causing the issue? I've cleared caches and refreshed the page, but it's still broken. I have the Business Large version of the plugin...

    Thank you in advance ~

    • Hello.
      1) Probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and activate the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      2) Otherwise send a screenshot of your issue and send the link to your page with a booking form, where you are having the issue.
      Also send configuration of your booking form from the Booking > Settings > Form page (as a text not screenshot ).
      Please send all this info to support @ wpbookingcalendar.com
      Kind Regards.

  10. Hello,
    Since a few weeks the language support for outgoing emails in wpbc has stopped on our website. This means that the follow-up emails from wpbc are all in the original basic language, instead of the customers language. In the forms it's still working though.
    Since we did not have this problem before (working with wpbc for several years now), is this a known issue?
    (Business Large version 8.9.2)

    • Hello.
      No, it's not known issue.
      Please recheck configuration of your booking form and "Content of booking fields data" form at the Booking > Settings > Form page
      and recheck configuration of your Emails at the Booking > Settings > Emails page (please check your emails, while you switching editor from Visual to Text view mode).
      Your need to be sure that you have correctly use language shortcode.
      Please check more here https://wpbookingcalendar.com/faq/several-languages/

      Kind Regards.

      • Thanks for your fast reply!
        I checked every setting but could not find anything. We didn't have this problem before with booking calendar. It seems to me like the lang-shortcode is somewhere overruled with the NL_nl lang (our default language). For testing the lang-functionality I try to send a payment request to a French client.

        1 - First I change the default language for this client into FR_fr in the bookinglist
        2 - Then I send the payment request, thinking it would send the French version
        3 - But the client only receives the NL_nl language

        I cannot get it fixed, so I hope you can help me out.

        • Hello.
          If you are using some translation plug-in, then in this case you need to change the language in the translation plug-in, before sending payment request, and then click on send payment request.
          Kind Regards.

          • Hello.

            Please note, you can change the locale of emails (and it’s means content of email depend from language) by clicking on “globe icon” near specific booking in Booking Listing page and then change language, and after this sending payment request. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

            But it’s works only if you do not use some translation plug-in, Otherwise such plug-in will override that option.
            Kind Regards.