Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is there any special settings for Chrome? Calendar display is bigger than the width of the window in chrome.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.

  2. Hi,

    I am using the booking plugin where besides the booking via the website imports the bookings from Google Calendar.
    I created a test booking which I deleted after successful import.

    However, I now see that the timeslot of the deleted booking remains reserved on the website. In the booking agenda admin part these timeslot isn't reserved and looks as available.

    Is there some setting I overlooked that is correctly syncing the agenda with the frontend on my website?

    • Uhm never mind - it seems it is now updated correctly...
      Can it be that there is a small delay in getting this updated correctly?

      One other question though; When setting up Email to admin I use a Gmail as To and my website email as From.
      When testing the email I get the notification that email is sent to the address stated under From instead of To.

      • Hello.
        If you receiving email during creation / approving of the bookings, then you can ignore that warning.
        Kind Regards.

        • hi - Thanks for the fast response!
          Did as told and seems to work now 🙂

  3. How can you make automatic reservations?, without having to approve them

    • Hello.
      It’s possible in the Booking Calendar Business Small or higher versions. You can activate this option at the Booking > Settings General page in “Auto cancellation / auto approval of bookings” section.

      Kind Regards.

  4. 2 problems. Both with rangetime.

    [select* rangetime "Morning@@5:00 - 11:30" "Afternoon@@12:00 - 21:00"]

    Made it required, however if it's not selected (passed over) there is no warning to fill it out and form submits.

    Time of Day: [rangetime]

    This does not show up in listing or emails.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Thank you.

        • Hello.
          Please be sure that you are using this code:
          <strong>Times</strong>:<span class="fieldvalue">[rangetime]</span><br/>
          at the "Content of booking fields data" form at the Booking > Settings > Form page.

          Also please note, if you have not selected the time slot in booking form, then the "Morning" option by default selected in your booking form, and will be saved this morning time.
          Thank you.

          • Did not work. Also I have a field "Location" that is not in my form code.

            =============================================

            Pick a Date (required)
            [calendar]
            Pick a Time of Day (required)

            [select* rangetime "Morning at Lewis Point Park@@5:00 - 11:30" "After Lunch at Lewis Point Park@@12:00 - 21:00" "Sunset at Lewis Point Park@@12:00 - 21:00" "$$ Sunrise at Marineland Beach $$@@5:00 - 11:30" ]

            Location Information
            We will discuss session start time later

            Your Information
            First Name (required):[text* name]
            Last Name (required):[text* secondname]
            Email (required):[email* email]
            Phone (optional) :[text phone]
            Message (optional) : [textarea details]
            [checkbox* term_and_condition use_label_element "I Accept term and conditions"]

            [submit class:btn "Send"]

            Click Send button and Check Your Email to complete the booking. Check Your Spam Folder

            =================================================

            First Name: [name]
            Last Name: [secondname]
            Email: [email]
            Phone: [phone]
            Location: Lewis Point Park
            We will discuss session start time later
            Time and Location :[rangetime]
            Terms: [term_and_condition]
            Message: [details]

            • Hello.

              Please use this selection of times in booking form:
              [select* rangetime "Morning at Lewis Point Park@@05:00 - 11:30" "After Lunch at Lewis Point Park@@12:00 - 21:00" "Sunset at Lewis Point Park@@12:00 - 21:00" "$$ Sunrise at Marineland Beach $$@@05:00 - 11:30" ]

              Update your version to latest update. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

              2) I do not sure that understand about the location.
              In the Booking Calendar you can have location as text field or as selectbox. Example:
              [text location “”]

              You can not use some links for selection of the locations.
              Kind Regards.

  5. Hello
    I have just enabled your plugin so that I can track reservations at my vacation condo. I am not allowing users to enter bookings (I will do them on the Admin side). I only want to show the availability calendar.
    I have added 7 or 8 bookings, most of which are approved; 1 is pending.
    However, none of them show up on the availability calendar. The whole calendar shows as "Available".
    This is the shortcode I added: [bookingcalendar type=1 nummonths=18 options='{calendar months_num_in_row=6 width=900px cell_height=30px}']
    This is the page on my website: https://bayhillway.com/calendar/
    Plugin is Version 8.9.3
    WordPress 5.9 running Vantage theme.
    Could you tell me how to fix the calendar display so that booked and pending reservations also show up properly?
    Thank you.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

  6. Hi , we have paid and updated the booking calendar . I used the link you sent and activated the calendar .
    When you try to book , I can add date , name , time but the captcha isn’t coming up and it won’t let you send ?
    Thank you

  7. hello, where can i find the url of the calendar of my studios in ical because booking,com and other portals are not accepting ics?

    • Hello.
      ical - it's the same as ics feed. And booking.com (as many other services, like airbnb.com, etc...) support import of bookings via .ics feeds. Thousands of Booking Calendar users uses the .ics feeds for import/export to external services, like booking.com

      If you need to export bookings from Booking Calendar to the booking.com, then you can configure the .ics feed at the Booking > Settings > Sync > "Export - .ics" page. But please check bellow info about how all this works.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  8. Hello. We are using Booking Calendar V. 8.9.3 (free version installed yesterday) and WordPress V. 5.4.9 running Business by MyThemeShop. Please look at this page and see that the CAPTCHA field and Submit button are not visible. Is there a setting to fix that or is coding necessary?
    https://longswamp.com/book-your-event/
    Thanks,
    Alan

  9. Hi,

    We're using the Business Medium version of the plugin.

    I have a couple of questions;

    1. I wanted to find out how I would go about including an upload field for the booking form? I need to have the user upload two documents for their booking.

    2. Currently, we have one booking form on our website that uses the days selection as "Range days" with a minimum of 1 day to a maximum of 90 days. However, we need to set up a new booking form that changes this to Multiple days, and a min/max of 3 days within a 30-day range from the 1st day selected?

    Thanks in advance!

    • Hello.
      1) Unfortunately, Booking Calendar does not support the upload or attachments during the booking process. Sorry.

      If you need that visitor upload some file during the booking process, then please configure in the email template (that sending to the visitor, after the visitor made the booking) some link to the secret page, where there will exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for the ability to upload files by your visitor.

      2) If you need to configure the different type of days selection in calendars at the different pages, then you can make it via JavaScript variables before Booking Calendar shortcodes. Please check more about this configuration here https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

  10. When I open from a mobile device the form appears but the calendar doesn't and only provides this message "calendar is loading..."

    • Hello.
      1) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) Otherwise It's most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.If it does not help, please deactivate your active theme and activate the default WordPress theme. And then retest it again. Maybe there exists some conflict with some active plugin or actual theme and just need to find the reason for that issue.

      If you still have this issue, please send the link to the page with a booking form, where you are having an issue, I will check it then.