Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, I have the problem that I have put the plugin on a page, but while it is possible to go through different months and even see booked days, nothing happens when someone clicks on any day, even though the form for name, email, etc. should appear. I can´t find what I did wrong but it seems to work for other people, please help?

    • Hello.
      Send the link to your page with booking form, where you are having the issue.

  2. If you activated this option, at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

    That's interesting - Here the bookings (which I did via the frontend) are finally 2 hours later! Any other idea how to solve this issue?

    • Hello.
      In this case you need to use dates in format like this 11.07.2021 or similar and deactivate that option at the Booking > Settings General page.
      Kind Regards.

  3. Hello, Please how can i set it to unlimited bookings per day, I mean can multiple people book the same day on the calender?

    • Hello.
      Please open the General Booking Settings page and in the “Advanced section”, please be sure that you have activated this option: “Allow unlimited bookings per same day(s):”.

      Kind Regards.

  4. Hi,

    I do have a problem with the additional costs.
    We'd like to set up a system where if the cost is 0, the room gets automatically confirmed. But if there is a cost, we have to manually confirm it. For this, we created a select option on the form and in the additional cost settings I gave one option a cost of 0$ and the other 1$. After that, I selected the option to automatically send mails if there is no cost. BUT: If I try the option that costs 1$, the booking gets wrongfully confirmed as well. Is there a setting I'm missing?

    • Hello.

      You need to activate this option "Auto approve booking, if booking cost is zero" and deactivate this option "Auto approve all new bookings" at the Booking > Settings General page.
      Kind Regards.

      • Hi

        It is already set up like this, as you can see in the screenshots provided on imgur

        Any oder ideas?

        • Hello.
          Such workflow, because additional cost apply only if the cost of the booking higher than 0. Because you was set cost per booking resources at the Booking > Resources page as 0, and even if you select 1 USD from the additional cost, the total cost of the booking still will be == 0. And that's why the booking was auto-approved.
          How to fix it?

          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/biz_s.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          ********************************
          if ( $summ > 0 ) { // Apply additional cost, only if the booking cost > 0 //FixIn: 8.7.2.2 $is_booking_coupon_code_directly_to_days = get_bk_option( 'booking_coupon_code_directly_to_days' ); if ( 'On' == $is_booking_coupon_code_directly_to_days ) { if ( $is_discount_calculate ) { $summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); // Apply discounts based on coupons } } $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array ); // Apply advanced cost managemnt
          ********************************

          and replace it to this code:

          ********************************
          //FixIn: 8.8.2.9 if ( $summ >= 0 ) { // Apply additional cost, only if the booking cost > 0 //FixIn: 8.7.2.2 $is_booking_coupon_code_directly_to_days = get_bk_option( 'booking_coupon_code_directly_to_days' ); if ( 'On' == $is_booking_coupon_code_directly_to_days ) { if ( $is_discount_calculate ) { $summ = apply_bk_filter( 'coupons_discount_apply', $summ, $post_form, $booking_type ); // Apply discounts based on coupons } } $summ = apply_bk_filter('advanced_cost_apply', $summ , $post_form, $booking_type, $days_array ); // Apply advanced cost managemnt
          ********************************

          It will be fixed in next update of Booking Calendar.
          Kind Regards.

              • Hi,

                After updating the plugin to 8.8.2 this issue still persists.
                Any ideas why?

                • Hello.
                  Please send screenshots of your configuration and send the link to your page with booking form, where you are having the issue.

                  Please send all this to support @ wpbookingcalendar.com

  5. Hi

    I've had some problems with sending mails to the customers the last days. When I press "accept booking" in the backend control panel, I get this message:

    "Fejl! Email ikke sendt. En fejl opstod. SMTP Error: data not accepted.×Fejl! Email ikke sendt. En fejl opstod. The following From address failed: private@private.dk : MAIL FROM command failed,,0,SMTP server error: MAIL FROM command failed".

    We tried to fix it in the WP SMTP Mail plugin, but we still have the problem. BUT! Now the customers do get the mails, when I click "Reject" og "Edit the booking" - so somethings wrong, because now some of the emails can be send from the system?

    Can you help me in any way? Can I make a new user to you in WP, so you can see the problem and help me? Its SO important, that this will works very soon.

    Thank you!

    • Hello.
      this error:
      "Fejl! Email ikke sendt. En fejl opstod. SMTP Error: data not accepted.×Fejl! Email ikke sendt. En fejl opstod. The following From address failed: private@private.dk : MAIL FROM command failed,,0,SMTP server error: MAIL FROM command failed".

      is coming not from the Booking Calendar but from the other plugin, like WP SMTP Mail plugin.

      Booking Calendar for any emails that is sending by system is use standard WordPress wp_mail function.

      this function functionality is overridden by the " WP SMTP Mail" (or some other similar) plugin, and only after that is generated the error.

      So we can not help in this case, because error is coming from other source.

      Please contact support of the " WP SMTP Mail" plugin and check with them about correct configuration of the " WP SMTP Mail" plugin and fixing of that error.

      In the Booking Calendar, just be sure that you have correctly configured email "From" address at the Booking > Settings > Emails page, in a way like this: email@myserver.com Of course this email have to be valid your exist email.
      Thank you.

      • I just installed that plugin bebause you told me so. Earlier I have not had this plugin. So if I remove this plugin, what is the best way to fix the problem then?

        • Hello.
          The problem that your server does not configured for sending emails in usual way via php mail function, that is used the standard WordPress or have some restrictions. It's also possible some restrictions for receiving such emails by some email accounts.

          Resolving of such issue possible via third party plugins, like WP Mail SMTP, or similar, which is sending emails via SMTP connections.
          So you need correctly to configure such SMTP plugin for sending emails.
          It is not our plugin, and we do not know all settings of such SMTP plugin, that's why the best way to check with support of this SMTP plugin how correctly to configure it.
          Otherwise at your server side you need to check the mail .log and error log relative to these emails and check about the error messages, why specific email was not sending.

          Please check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/

          P.S. Please send screenshot of the email template that you have configured at the Booking > Settings > Emails page that you do not receive, I will check this setitngs, if there is everything fine.

          Kind Regards.

    • Hello. 

      You have  inserted  the shortcode for only "availability calendar" [bookingcalendar type=1 nummonths=1]  instead of shortcode for booking form  [booking type=1 nummonths=1]

      Please open the page with  booking form for editing,  then remove the existing shortcode.

      After  this switch  from  the "Visual" view mode to  "Text" view mode your content editor.

      And then  reinsert  the Booking Calendar shortcode and test  it.

      You need to insert this shortcode: 

      [booking type=1 nummonths=1]

      Please note,  this shortcode  [bookingcalendar type=1 nummonths=2] is only  for showing availability calendar, without form,  where you can  not select  the dates.

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/ 

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding. 

      Please watch more useful video guides here https://wpbookingcalendar.com/help/ 

  8. Hi,

    My bookings seem full in the calendar while I still have some capacities.

    I rent 4 canoë (boat) ressources.
    They are organized as : 1 parent ressource and 3 children ressources, Max capacity for each is 4.
    My booking capacity is based on visitors, I took the 1st radio button in advanced parameters.

    I made my form as to select visitors == nb of canoë.
    My customers can select from 1 up to 4 visitors (canoë), and precise if they are adults or children (each ressource can take up to 2 adults or adult+child but doesnt' mind because my ressource is 1 canoe independant of nb of persons. We ask this precision for size of jacket).
    I created special tags for adults and children in my former language "adultes" and "enfants" so I hope they are not add to visitors.

    When there are more than 1 booking (2 canoës for 4 adults + 1 child in my example), my calendar seems full and other customers cannot book anymore.

    Only 2 ressources are taken, I still have 2 ressources free but the calendar showes Full booked day...

    Could you please help me ?

    Thank you very much

  9. Dates are wrong.

    When someone tries to click on a date June 12th it says they are booking for June 11th. Then when the transaction is complete it says June 13th. Where do I go to fix this?

  10. Hello,

    is it possible to set the display of prices per night and not per day within your plugin?

    If I choose 3 days in the booking form (i.e. 2 nights), the calendar will give me the total price as in 3 days. If one day it costs e.g. 100 EUR, so the price for 3 days (2 nights) should be 200 EUR, but your plugin shows me the price of 300 EUR.

    How to fix it?
    Thank you!

    • Hello.
      You can set cost per 1 night at the Booking > Settings > Payment page.
      Kind Regards.