Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hey guys,

    is it possible to build bundles from different resources? for expample: we want to offer small outdoor spaces for private events, it should be possible to book the place, togehter with a service or barbecue grill ass an add on. Each ressource has to be blocked in his own calender.

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

  2. Hi There,

    Can I export the plugin and move it to a new installation of wordpress?

    • Hello.
      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

  3. Hello I have the import working but when I try to export the calendar to TripAdvisor I get this error:

    "We couldn't sync your calendar. The address may be invalid or not allowed.
    Please try again. Alternatively, paste the address below into a new browser tab. If you receive an error, please contact your calendar provider."

    I have the ics file export setup in Booking Manager and when I browse to the link it downloads the file to my PC. But it doesn't seem to accept into TripAdvisor.

    Hoping someone can help. Thank you!
    JD

    • Hello.

      Please check  more here https://wpbookingcalendar.com/faq/export-ics-feeds/

      If you get errors during generating .ics feed.
      In case, if you start import of .ics feed into Google Calendar by URL "Other Calendars > Add by URL", then in the point #3 you need to configure the URL that ends with wpbm.ics.

      For example:

      /ics/apartment2/wpbm.ics
      So please try to configure link with wpbm.ics at the end of links at the Booking > Settings > Sync > "Export - .ics" page, like this:

      /apartment2ics/wpbm.ics
      After this click on the icon near specific .ics feed url, it will open new .ics feed in the new browser window.

      Otherwise probably it's because of conflict with some other plugin or actual theme.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      We just need to find the reason for this issue.

       

      Kind Regards.

  4. Hey there,

    I'm just trying to set up the rates for 3 properties, and two of them have a three night minimum and the third has a four night minimum. How do I configure this?

  5. Thanks, that's sorted it.

    Next question, I have a base price of £295 / night. I've then got 9 seasonal filters, all with different prices which i've added by selecting the resource and then adding each price, however on the front end it's just showing the base price

    • Hello.
      Please be sure that you have activated the Rates at the Booking > Resources > Cost and rates page. Checkboxes at the left side near specific rate have to be checked.

      Also Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this test it.

  6. Thanks, didn't realise they had to be checked.

    Next one - I've got the prices showing in a tool tip, these just show the price / day by default. Is it possible for this to change to be the total cost for the period selected?

    • Hello.
      You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

  7. ok, thanks for your reply. I'm not sure where to add the shortcode, please could you advise. I'm using the two step wizard template;

    [calendar]
    [x_icon type="hand-pointer"] Book Now

    First Name (required):[text* name]
    Last Name (required):[text* secondname]
    Email (required):[email* email]
    Phone:[text phone]
    Adults: [select visitors class:col-md-1 "1" "2" "3" "4"] Children: [select children class:col-md-1 "0" "1" "2" "3"]
    Details: [textarea details]
    [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
    [captcha]

    [submit class:btn "Send"] Back to step 1

    Second question regarding the form is how to make this into two responsive columns

    Thanks again

    • Hello.
      You can insert it under [calendar] shortcode:
      <div class="form-hints-dev"> <p>Dates: <span class="dates-hints-dev">[selected_short_dates_hint]</span> ([days_number_hint] - day(s))</p> <p>Total booking cost: <strong>[cost_hint]</strong></p> </div>

  8. cool, thanks. Managed to tweak it to get it how I want it.

    The next question is how to change step 2 into 2 cols. Code is currently;

    First Name (required):[text* name]
    Last Name (required):[text* secondname]
    Email (required):[email* email]
    Phone:[text phone]
    Adults: [select visitors class:col-md-1 "1" "2" "3" "4"] Children: [select children class:col-md-1 "0" "1" "2" "3"]
    Details: [textarea details]
    [checkbox* term_and_condition use_label_element "I Accept term and conditions"]
    [captcha]

    [submit class:btn "Send"] Back to step 1

    • Hello.
      Please use this configuration:
      <div class="wpbc_wizard_step wpbc_wizard_step1"> [calendar] <div class="form-hints-dev"> <p>Dates: <span class="dates-hints-dev">[selected_short_dates_hint]</span> ([days_number_hint] - day(s))</p> <p>Total booking cost: <strong>[cost_hint]</strong></p> </div> <a href="javascript:void(0);" onclick="javascript:wpbc_wizard_step(this ,2);" class="btn" rel="nofollow ugc">Continue to step 2</a> </div> <div class="wpbc_wizard_step wpbc_wizard_step2" style="display:none;clear:both;"> <div class="form-hints-dev"> <p>Dates: <span class="dates-hints-dev">[selected_short_dates_hint]</span> ([days_number_hint] - day(s))</p> <p>Total booking cost: <strong>[cost_hint]</strong></p> </div> <div class="wpbc_form_columns"> <div class="wpbc_form_row"> <div class="wpbc_form_field"> <label>First Name (required):</label><br/>[text* name] </div> <div class="wpbc_form_field"> <label>Last Name (required):</label><br/>[text* secondname] </div> </div> <div class="wpbc_form_row"> <div class="wpbc_form_field"> <label>Email (required):</label><br/>[email* email] </div> <div class="wpbc_form_field"> <label>Phone:</label><br/>[text phone] </div> </div> <div class="wpbc_form_row"> <div class="wpbc_form_field"> <label>Address (required):</label><br/>[text* address] </div> <div class="wpbc_form_field"> <label>City (required):</label><br/>[text* city] </div> </div> <div class="wpbc_form_row"> <div class="wpbc_form_field"> <label>Post code (required):</label><br/>[text* postcode] </div> <div class="wpbc_form_field"> <label>Country (required):</label><br/>[country] </div> </div> <div class="wpbc_form_row"> <div class="wpbc_form_field"> <label>Adults:</label><br/>[select visitors "1" "2" "3" "4" "5"] </div> <div class="wpbc_form_field"> <label>Children:</label><br/>[select children "0" "1" "2" "3"] </div> </div> <div class="wpbc_form_row"> <div class="wpbc_form_field"> <label>Details:</label> <div style="clear:both;width:100%;"></div> [textarea details] </div> </div><br/> </div> <hr/> <div style="text-align:right;">[submit class:btn "Send"] <a href="javascript:void(0);" onclick="javascript:wpbc_wizard_step(this, 1);" class="btn" rel="nofollow ugc">Back to step 1</a></div> </div>

      • Thanks for this.

        Two more issues with this part;
        - when I click on send I get an smtp error showing (https://i.imgur.com/tlZleVr.jpg), this fades after a few seconds and the booking e-mail is sent.
        - When the user has clicked on send I would like details they have entered to appear above the paypal button, how is this possible?

        • Hello.
          1) Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

          Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

          Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

          2) You can activate it at the Booking > Settings > Payment page.

          Please read about the main features and small description about the configurations here: https://wpbookingcalendar.com/overview/
          Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/

  9. another question please - I want to have the changeover days showing as triangles, I watched a video which says edit the shortcode, but I'm going round in circles to find out how / where

    • Hello.
      1) Please open the Booking > Settings General page in "Calendar" section and activate this option: "Use check in/out time"

      2) After that set checked this option: "Change over days as triangles"

      Please note, it's will work for new bookings. Please make new test booking and test it.
      Kind Regards.

      • thanks for this. I note your comment about it only working for new bookings.

        I'd already imported some bookings from airbnb and these are showing as squares. I'm guessing there's no way to change them to triangles?

        Is the only other way to delete the bookings and reimport the feed? If I delete the booking on the website will the bookings on airbnb be altered?

        • Hello.
          1) You can click on "Edit" booking button near specific bookings at the Booking Listing page and re-select the dates and save the changes. It's will show diagonal lines, then.

          2) Also if you import new bookings, then you will need to set as checked this option "Use check in/out time" at the Booking > Settings > Sync > "General" page in Import Advanced section.

          Kind Regards.

  10. Hi,
    we are using WPBooking Business Small SingleSite 8.8.2

    Is there a way to have additional fields in the backend's form that are not visible in the frontend? We want to mark certain bookings in a way that we instantly see customers with special needs for technical equipment.

    Ideally we would love to have a checkbox (in the backend form) and then see the booking in a different color in the backend when checked.

    (I know that this does not seem to be possible at the moment but please add this to your list of feature requests)

    Thanks, Frank