Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    I want to know if it's possible to add in the form, an attachment. The objective is for the customer to add a file of his identity card (in pdf for example), in the reservation form.

    Thanks in advance

    • Hello.
      Hello.
      Thank you for interest to the Booking Calendar.

      Booking Calendar does not support the upload or attachments during booking process. Sorry.
      If you need that visitor upload some file during booking process, then please configure in the email template (that sending to the visitor, after visitor made the booking) some link to the secret page, where will be exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for ability to upload file by your visitor.

      Kind Regards.

  2. I've added a search bar to the site https://sussexandrose.co.uk/. This is set to display the results on a different page, I've got to sort the styling on the results page and the text is currently white on a white background, but no matter what dates i search for I get 'nothing found'. I've got booking calendars listed on all the property pages.

      • Thanks,

        Now got it working. One think I'm not understanding though is where to add the property details, i.e. featured image, description etc. Can you point me in the right direction please

        • Hello.

          If you need to show the description and the PHOTO in the search results like here

          https://bl.wpbookingcalendar.com/search-results/

          then the text in search results is getting from "Excerpt” section of post, where you have inserted the booking form and the image - its "Favorite image" of this post.
          In search result form at the Booking > Settings > Search page you will be need to use these shortcodes:

          [booking_featured_image] - featured image, taken from the featured image associated with the post,
          [booking_info] - booking info, taken from the excerpt associated with the post

          Please note, before testing it, you need to click on "Clear search" cache button at the Booking > Settings > Search page.

          • I'm still having the same 'nothing found' error with the search. I've cleared the cache, but no joy. I've noticed that two of the pages that have booking calendars on them (118 & 336), but the about page doesn't, see https://i.imgur.com/mIqtizr.jpg

              • Thanks again,

                I've managed to get this working finally. The only issue I've got now is that the images showing in the search results are heavily pixelated. I have uploaded images which are fine, but it looks like the image being used is choosing the 100x 67 version. If I remove the 100x67 bit from the src in inspector then original version shows without pixelating, how do I achieve this?

                pixelated image
                https://sussexandrose.co.uk/wp-content/uploads/2022/01/The-Rectory-Berrynarbour-11-a-100x67.jpg

                non pixelated image
                https://sussexandrose.co.uk/wp-content/uploads/2022/01/The-Rectory-Berrynarbour-11-a.jpg

                • Hello.
                  You can make this fix:
                  1) Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bl/biz_l.php

                  ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

                  then find this code:

                  ($image = wp_get_attachment_image_src( get_post_thumbnail_id( $post_id ), 'post-thumbnail' ) )

                  and replace it to this code:

                  ($image = wp_get_attachment_image_src( get_post_thumbnail_id( $post_id ), 'large' ) )

                  2) Then open the Booking > Settings > Search page and click on "Reset Search Cache" button. And after this test your search availability.

                  Please note, instead of 'large' size (in that code fix), you can try to use also 'medium_large' or 'medium'. Whatever is better for you.

                  Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
                  Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
                  Thank you for understanding.
                  Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

                  • thanks for that, I've made the code changes and they're working. where do I now stand on updating the plugin? will those changes be lost?

                    • Hello.

                      Yes, during each update you will be need to make that fixes again. Because during update process all files are replacing.
                      Kind Regards.

  3. client want to have pets as a chargeable addition, hot is this possible, price will be fixed per booking

  4. Salve volevo sapere se questo plugin supporta e gestisce i vari canali tipo booking.com expedia airbnb ecc Grazie

    • Hello.
      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  5. I want to know if there's a way to manually block days (not add bookings).

    My specific example is I want someone to be able to book a specific day of the week. Then, I want to come in and manually remove the rest of the days of the week so they're not available for someone else to book. Is that possible?

  6. Hello,

    Is it possible to 'block' a specific day in the calender when we are fully booked in the free version?

    thank you

  7. I needed to make multiple forms with different schedules, but I can't do it, can you help me?

  8. Good morning,
    On my site for which I purchased a subscription I found the plugin deactivated, by reactivating it all the reservations have disappeared.
    How can I do?

    • Hello.
      1) You need to follow these instructions about how to make update from old to new versions of Booking Calendar to be sure in saving previous bookings and settings: https://wpbookingcalendar.com/faq/#instal
      Link to this instructions exist in each email that is sending with links for downloading new updates.

      2) Relative your actual issue. To restore all your previous bookings, you need to restore the database of your website from backup.
      Please contact support of your hosting company about checking about backups and restoring last Database backup for be able to see the old bookings.
      Kind Regards.

  9. Hello there.

    I have a question about the booking calendar and time slots (free version of the plugin).

    I'd like to be able to set a multiple bookings for a certain time slot during the day, but even if I set 4,5,6 or any number of time slots (for the same time period, let's say 4pm-5pm), as soon as 2 of them get approved in the backend, the rest of the time slots for the same time period (4pm-5pm) get greyed. Is it a limitation for a free plugin, or?

    The point is, I'd like to be able to have a multiple people book the same time period for the pilates class on the same day.

    Thank you for any help!

    • Hello.

      Unfortunately, if you need to make the several specific number of bookings per the same time slot at the same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion below.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      In lower versions of Booking Calendar it is possible to make bookings only for restricted timeslots.

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have the independent calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where all your options will be listed.

      And only after that select the date and fill the booking form. It can look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      • Thank you for your answer. I'll see what I can do, I only need this small functionality, the rest of the free plugin is enough for me. Thank you again, cheers.

  10. Urgent crisis, where's my 8.8 version? Gone? Never wanted to update, just to keep the version I had, and now it's gone?

    This is what I get:

    The plugin booking.bl.8.8/wpdev-booking.php has been deactivated due to an error: Plugin file does not exist.

    What to do now?

    • Hello.
      Please send request to support @ wpbookingcalendar.com
      It’s seems that you was activated the auto update of plugins optio and it’s was updated to the Booking Calendar Free version.
      Send email to support @ wpbookingcalendar.com we will help you with this.
      Kind Regards.