Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. The booking calendar is only allowing bookings over the next three months. How can I make it available for the year?

    • Hello.
      Please open the Booking > Settings General page in "Calendar" section and define for the number of months to scroll as " 1 year" instead of "3 months".
      Kind Regards.

      • Ok, I had already set it to 11 months. Now set to 1 year(s)
        Still not going beyond 3 months. sandislandcampground.com

    • Hello.
      Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  2. i've got search on the homepage of the site (https://sussexandrose.co.uk/) and the date format is YYYY / MM / DD. I've set the dte format in settings as DD / MM / YYYY, how can I get this applied to the search form?

    • Hello.
      Configure it at the Booking > Settings > Search page.
      Kind Regards.

  3. Hi, i got this message from my WordPress provider when i tried to go to the 'Forms' section to add some fields. Do you know what is causing this and how to fix it? Thanks!

    WordPress versie 5.9.1
    Huidig thema: Enfold (versie 4.8.7.1)
    Huidige plugin: Booking Calendar (versie 9.0) PHP versie 8.0.16

    Foutdetails
    ===========
    Een fout van het type E_ERROR werd veroorzaakt op regelnummer 192 van het bestand /var/www/vhosts/casamerle26.nl/httpdocs/wp-content/plugins/booking/core/admin/page-form-free.php. Foutmelding: Uncaught ValueError: Unknown format specifier "t" in /var/www/vhosts/casamerle26.nl/httpdocs/wp-content/plugins/booking/core/admin/page-form-free.php:192
    Stack trace:
    #0 /var/www/vhosts/casamerle26.nl/httpdocs/wp-content/plugins/booking/core/admin/page-form-free.php(192): printf()
    #1 /var/www/vhosts/casamerle26.nl/httpdocs/wp-content/plugins/booking/core/any/class-admin-page-structure.php(223): WPBC_Page_SettingsFormFieldsFree->content()
    #2 /var/www/vhosts/casamerle26.nl/httpdocs/wp-includes/class-wp-hook.php(307): WPBC_Page_Structure->content_structure()
    #3 /var/www/vhosts/casamerle26.nl/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #4 /var/www/vhosts/casamerle26.nl/httpdocs/wp-includes/plugin.php(474): WP_Hook->do_action()
    #5 /var/www/vhosts/casamerle26.nl/httpdocs/wp-content/plugins/booking/core/any/class-admin-menu.php(134): do_action()
    #6 /var/www/vhosts/casamerle26.nl/httpdocs/wp-includes/class-wp-hook.php(307): WPBC_Admin_Menus->content()
    #7 /var/www/vhosts/casamerle26.nl/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #8 /var/www/vhosts/casamerle26.nl/httpdocs/wp-includes/plugin.php(474): WP_Hook->do_action()
    #9 /var/www/vhosts/casamerle26.nl/httpdocs/wp-admin/admin.php(259): do_action()
    #10 {main}
    thrown

    • Hello.
      Please be sure to use latest update of Booking Calendar 9.0 and latest update of WordPress. In case, if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Otherwise probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

  4. Hello!
    I´ve updated from 6.1 to 8.9.3 and now all calulations are wrong. Example:

    Price for one night (for members) is: 30.45 €
    When not being a member: 11.55 € (additional costs)

    So one day (without being a member) is: 42€

    WP Booking calculates 42 € for 1 night.
    But for 2 nights: 53,55 € (this should be 84€)

    I´ve already added new forms from the scratch but nothing works. Calculation is still wrong.
    It worked like a charm for years, now it´s brocken.

    Hope you have an idea what might be the reason.

    Best regards,
    Jan

    • Hello.

      Please update to version 9.0
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this you can see your cost info from the front-end side at your website to better understand how is costs works.

      • Hello!
        I´ve upgraded to the latest version and enabled the debug cost info.
        But the plugin still calcutates wrong in some cases:

        Booking 1 night:
        Total cost of days: 30.45
        Additional FIXED cost: 11.55
        -> that´s correct

        Booking 2 nights:
        Total cost of days: 30.45
        Additional FIXED cost: 23.1
        -> that´s wrong (1 day of total costs is not calculated)

        Booking 3 nights:
        Total cost of days: 60.9
        Additional FIXED cost: 34.65
        -> that´s wrong (1 day of total costs is not calculated)

        Why is one day missing when booking more than one night?

        Best regards,
        Jan

        • Hello.
          Please be sure that you have configured to use cost per 1 day instead of cost per 1 night at the Booking > Settings > Payment page.
          Otherwise send screenshot of configuration and issue to support @ wpbookingcalendar.com
          Kind Regards.

          • Hello!
            I changed the configuration to cost per day – this works for room 1 (see above), but only for this location. Now the other rooms are calculated wrong. The calculation per night also makes the most sense here, since we are talking about hotel rooms.

            Room 2 - Booking 1 night:
            Total cost of days: 75
            Additional FIXED cost: 12.5
            -> the total cost should be 37,5 for one night

            Room 2 - Booking 2 nights:
            Total cost of days: 112.5
            Additional FIXED cost: 25
            -> this should be 100 (2 x 37,5 total + 2 x 12,5 additional) – but it´s calculated 137,5 (3 days total + 2 days additional)

            Room 2 - Booking 3 nights:
            Total cost of days: 150
            Additional FIXED cost: 37.5
            -> should be 150 but is calculated as 187.5

            Something seems really wrong – with version 6.1 everything worked great for years, now it´s brocken.

            Best regards,
            Jan

            • Hello.
              1) Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this send screenshot of your cost info from the front-end side at your website. 

              2) Relative cost per nights. Or otherwise you can configure “Valuation days” for having last selected day with zero cost (so its will be calculated like cost per night, in this case). - Please open the Booking > Settings > Payment page and be sure to set “cost per 1 day” - Then configure at the Booking > Resources > Cost and rates page by clicking on “Valuation days” cost like this: ~ For LAST day = 0 $ per 1 day. ~ Where “LAST” - its reserved term that defining last selected day.

  5. Salve ho non riesco a inserire il form ricerca perchè non funziona , dove sbaglio?

    Hi I can't enter the search form because it doesn't work, where am I wrong?
    Arrivo: [search_check_in] Partenza: [search_check_out] Ospiti: [search_visitors] [search_button]
    https://www.loasialpigneto.it/booking/

    • Hello.
      Please clear browser cache. Then test it.
      Kind Regards.

  7. We are using Booking Calendar Business Large (1 site usage). Version 10.Business.Large.SingleSite.9.0

    Our website is:
    https://top100doc.com/podinar-booking/

    Tried to make a booking for April 10 and 17 but getting the following error when trying to make a booking:
    ---------------------------------------------------------------
    The time(s) may be booked, or already in the past!
    ---------------------------------------------------------------

    Please advsie.

    • Hello.

      You are having a mistake in configuration of the time slots at the Booking > Settings > Form page. Currently you are having configuration like this:

      [select rangetime "09:00 AM - 10:00 AM PST@@09:00 - 10:00" "11:00 AM - 12:00 PM PST @@011:00 - 12:00"]

      But you need to have configuration like this:

      [select rangetime "09:00 AM - 10:00 AM PST@@09:00 - 10:00" "11:00 AM - 12:00 PM PST @@11:00 - 12:00"]

      Value for time slots support in 24 hour format only.

  8. Hello,
    i can't see the payment settings.
    where can i find it ?
    i am in Personal SingleSite 9.0 version

    thank you !

    • Hello.
      It’s available in the Booking Calendar Business Small or higher versions. The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page. ~ Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/ ~ If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/ ~ Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

  9. Hello again,

    Is it possible to send a document as an attachment for a booking confirmation for example?

    thank you!

    • Hello.
      Unfortunately, it is not possible.
      Sorry.

      Kind Regards.

      • OK, thanks !

        I am in personal version, if I buy the small bussiness version. Do I have to pay for the full license or add the difference?

        • Hello.
          The cost of upgrade from lower to higher version of Booking Calendar is little higher than difference in cost between 2 versions.

          Please read more about costs of upgrades from lower to higher version of Booking Calendar here https://wpbookingcalendar.com/faq/upgrade-to-higher-version/

          You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

  10. Buen día

    Tengo sincronizado mi Google Calendar al plugin Booking Calendar, a la hora de importar los eventos no se importan todos, a qué se debe esto?

    • Hello.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/