Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. nella ricerca mi appare sempre questo avviso Nessun risultato trovato, ho fatto varie prove ma niente, come fare per inserire una prima foto della camera? Grazie

    • Hello.
      You can configure the search form at the Booking > Settings > Search page.

      • volevo dire di aggiungere nel vostro form di ricerca altre voci oltre che solo ospiti anche bambini ed altro .Grazie

  3. Effettua il pagamento€46,71direttamente sul nostro conto bancario.
    Utilizza il tuo ID prenotazione34come riferimento di pagamento!
    ho impostato un prezzo per ciascuna camera e poi come totale mi risulta un prezzo completamente errato, come è possibile?

    • Hello.
      Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section.
      After this test it for better understand how cost is working.

      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

  4. On this plugin there will be a big problem I cannot get it to work I have seen all the tutorials I have done everything right and then in the end I come out with an incorrect amount. 145.71 where this result is derived from. I need some of you to set everything up, Thanks

    • Hello.
      Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this check your costs why it’s calculated so.

      Otherwise send screenshot of your cost info from the front-end side at your website and explain what exactly cost you aspect to receive there.

  5. Unfortunately the plug in does not work as described I lost 2 days to search for the right configuration I read all the turtorials, when the payment is activated, sums come out that do not correspond to those entered, then I was unable to make the form work research. the additional sums for the various seasons do not work. I think we need to return the plugin. Thank you

    • Hello.
      1) In case if you are using Rates, please be sure that you have activated specific rates at the Booking > Resources > Cost and rates page - the checkboxes at the left side near specific rate must be checked.
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      2) Relative other issue with costs. Please open the Booking > Settings > Payment page and Activate this option “ Show debug cost info” at the Payment Options section. After this you can understand better how costs is working.
      Otherwise contact Us with screenshot of that info.

      3)If you think that plug-in will not work for you and need to get refund, then send request to support @ wpbookingcalendar.com

      Thank you.

  6. Hi,
    We've got Business Small SingleSite 9.0, just bought.
    We have basically one Resource to rent. But the price depends the rent time and an selectable option. So the price/h should be manipulated. How to do this?
    Thanks!

  7. Our site broke when updating to BC 9.0, because we use the function get_booking_title() in our custom theme. This function was in 8.9 but it seems to be gone in 9.0, with no obvious replacement. What should I use instead of this function?

    For now, we've updated to 9.0 and added a copy of the get_booking_title() function into our theme code.

  8. hi there,

    I've created a coupon code for a sepcific property on the site. How do I restrict the coupon to only apply to dates within a set period e.g. march? I have sent the coupon to expire at the end of march, but it still can be used for bookings at any time at the moment

    • Hello.
      Unfortunately, it's does not possible to restrict usage of discount coupon codes to specific season. Sorry.
      We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.

      Watch it in this video guide https://wpbookingcalendar.com/help/discount-coupons-video-overview/
      Kind Regards.

  9. We are in a business of an adventure park, Zipline is one of our main attraction. I have purchased the small business 1 site, . I would like to raise my concerns. What I really need in Resources are the COST per Zipliner and the number of Zipliner. example: (Php850.00) x (x of Zipliner) 850.00 x 5 Zipliners = 4,250.00. I want to generate the full cost including the Non Zipliner entrance fee of Php 100.00. Will you help me please.

    Thank you in Advance

  10. using: Business Large SingleSite 8.9.3

    Can tech support please help me configure the correct script to write in a short code import .ics feed for my web page that will allow for the import to all 3 of my resources for an external booking that has the same date. I have 3 separate resource ids that i'm trying to import .ics calendars from airbnb, but wp booking calendar will not import all 3 separate files to the appropriate resources if they have the same date....the software will only allow 1 of the resources to import for that day. The software will allow me to use the manual snyc function from the setting tab and import each airbnb url calendar .ics seperatly. However, I want this calendar sync to be automatic when visitors open pages to my website so I can eventually set up a cron. It acts like this might be a bug in the your software.

    Please see the below short code that I'm currently using and explain why I'm not getting the results of simultaneous imports to my separate resources that have the same booking date:

    [booking-manager-import url='https://www.airbnb.com/calendar/ical/53##285.ics?s=6b055ed181ad92####76a2c745f41bd' resource_id=1 import_conditions='if_dates_free' from='now' until='any']

    [booking-manager-import url='https://www.airbnb.com/calendar/ical/534###6.ics?s=53a57f0b432a######696ca4969566' resource_id=2 import_conditions='if_dates_free' from='now' until='any']

    [booking-manager-import url='https://www.airbnb.com/calendar/ical/54###453.ics?s=85be33e0b########957817f8a7484' resource_id=3 import_conditions='if_dates_free' from='now' until='any']

    • Hello.
      Thank you for your interest in the Booking Calendar.

      Firstly please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/
      You need to check that you was not imported those events before.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.