Support Archive (6)

Important!!! Check actual Support Forum, if you need to ask a Questions.

Petra Fadi on 07/04/2022 at 10:17 said:

Hello
the Export Button do not work. After pushing it opend a wegpage that it is not possible.
- Support on 07/04/2022 at 10:44 said:
  
  Hello.
  1) Please be sure to use latest update 9.1 of Booking Calendar. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
  
  2) Probably it's because of conflict with some other plugin or actual theme.
  Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
  If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
  We just need to find the reason for this issue.
  
  3) Also please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
  
  Thank you.
Alex geo on 07/04/2022 at 15:58 said:

Hi, we have been using Booking Calendar plugin successfully for our booking system.

However, some customers reported that they could not proceed with the booking. Μore specifically, when they click the Submit button the form gets stuck and the reservation is not made.

Version 9.1
Wordpress version 5.9.3
PHP 7.4.28

Could you help us?

Kind Regards
- Support on 07/04/2022 at 16:15 said:
  
  Hello.
  Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
Jaime on 08/04/2022 at 11:51 said:

Hi!
I have the Bussines Medium Version,
I need the possibility of choosing two schedules or shifts (morning and afternoon) on the weekend, but only the possibility of afternoon during the week. How can I put it? Thank you
- Support on 08/04/2022 at 12:21 said:
  
  Hello.
  If you need to define the different time slots selection for the different weekdays (like morning and afternoon time slots on the weekend and only afternoon time slot for the week days), then it's possible in the Booking Calendar Business Medium or higher versions.
  Please check more here https://wpbookingcalendar.com/overview/#times-week-days
  You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/
  
  Kind Regards.
Christian Saltoft Ravn on 08/04/2022 at 18:47 said:

Hello I am using the business large, how can I change the size of the input fields, so the become the same size as the calendar and align across devices?
- Support on 08/04/2022 at 18:52 said:
  
  Hello.
  Send the link to your page with booking form, where you are having the issue.
  - Christian Saltoft Ravn on 11/04/2022 at 14:01 said:
    
    Hello this is the site: https://dicendrinks.com
    - Support on 11/04/2022 at 14:07 said:
      
      Hello.
      Please open this file https://dicendrinks.com/wp-content/plugins/booking.bl.9.0/css/client.css
      
      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
      
      then add this code to the bottom of this file:
      
      .booking_form .form-group .controls select, .booking_form select, /* FixIn: 7.2.0.2 */ .booking_form textarea, .booking_form input[type="text"]{ width:495px; }
      
      Please do not forget to clear the browser cache before testing these changes.
John on 08/04/2022 at 19:05 said:

I have the Developer Large edition and right now I have a calendar that features two drop down boxes: a Start Time drop down and an End Time drop down. I have went ahead and manually added bookings in the back end and am now trying to book an event at the same time as what has been previously booked. It allows me to select the same times, put in all of my information and then when I press the submit button, it gives me the "Error: This date and time is invalid and may have been previously booked." Is there a way to show the user before they go through with entering their information that the time they chose in the two drop downs has already been taken something maybe similar to that error message that comes up after you submit? I have the mouse over effect that shows a user if there are booked times on the day that they selected, but if a person is using a mobile device, they don't have that function.
- Support on 08/04/2022 at 19:09 said:
  
  Hello.
  It’s possible only in case if you will use single day selection mode. Then start time (not the end time) have to hide (disable) booked times.
  
  Kind Regards.
James on 11/04/2022 at 00:17 said:

Hi,

Please can you tell me how to make the tooltips apper on mobile devices i.e. iphone, ipad etc...?

Many Thanks
James
- Support on 11/04/2022 at 12:53 said:
  
  Hello.
  Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/wpbc_times.js
  
  ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )
  
  then find this code:
  
  touch : ['hold', 500], // 500ms delay
  
  and replace it to this code:
  
  touch : true, //FixIn: 9.2.1.5
  
  Please do not forget to clear browser cache before testing these changes.
  
  Kind Regards.
Jerry on 12/04/2022 at 05:55 said:

Hi,

Print function in Admin panel is not working in EDGE. This is the screenshot

It's working in Chrome and Firefox.
- Support on 12/04/2022 at 11:23 said:
  
  Hello.
  Thank you, for notification about this.
  This issue will be fixed in next update of Booking Calendar.
  Kind Regards.
Luigi Vallebona on 12/04/2022 at 15:07 said:

Hi, there is an issue with reservations, the reservation come with the right dates but also with past wrong dates included (screenshot).

Can you help me?

Best Regards
Luigi
- Support on 12/04/2022 at 15:12 said:
  
  Hello.
  It’s weird… Probably, its because of conflict with some other plugin or actual theme.
  Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
  If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
  We just need to find the reason of this issue.
  - Luigi on 12/04/2022 at 15:57 said:
    
    Ok, thank you, now it's ok, I've deactivate 5 plugins alla together and worked, reactivating those plugins one by one and... still works... weird bot the essential is that now it works.
    
    Thank you
    - Support on 12/04/2022 at 16:16 said:
      
      Hello.
      Also please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.
John on 12/04/2022 at 15:57 said:

Hello,

I have the Developer Large edition and I am having an issue with a "Calendar is Loading..." error on 2/3 pages that host a calendar. I'm inspecting in the console and do not see any javascript errors so I am wondering why I have the loading error. Here is a screenshot: https://488980.fs1.hubspotusercontent-na1.net/hubfs/488980/Images/MISC/Screen%20Shot%202022-04-12%20at%208.54.09%20AM.png
- Support on 12/04/2022 at 16:15 said:
  
  Hello.
  Please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/
  
  You need to remove the shortcode for availability calendar. You need to have there shortcode for booking form only. Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/
  - John on 12/04/2022 at 16:44 said:
    
    None of those solutions fixed my issue. I added a variation of this exact shortcode on 3 pages with the only changes being the aggregate and the form choice. Here is a screenshot of the shortcode I used. The Calendar error is only on 2/3 pages. https://488980.fs1.hubspotusercontent-na1.net/hubfs/488980/Images/MISC/Screen%20Shot%202022-04-12%20at%209.42.56%20AM.png
    - Support on 12/04/2022 at 16:48 said:
      
      Hello.
      Send the link to your page with booking form, where you are having the issue.
      - John on 12/04/2022 at 17:42 said:
        
        http://72.52.129.99/~vpofieldrental/field-9-rental/
        
        Support on 12/04/2022 at 17:50 said:
        
        Hello.
        What exactly shortcodes do you use inside of that page page ? Please send all this date (screenshots) to support @ wpbookingcalendar.com
        
        Also send configuration of your booking form from Booking > Settings > Form page.
        Thank you.
Kelly Copperwaite on 12/04/2022 at 18:01 said:

I am using your calendar for my website as a plug in. I wonder if you are able to tell me if I can do the following and if so how..

I have a lake and I can either rent the whole thing or I can have 6 anglers that all book separately. If the lake is booked exclusively then the booking will turn red so to speak (unavailable) and if 2 anglers book then I would like it to show that there is still space for 4 anglers… I hope that makes sense.

Can you tell me if this is possible and if so how?
- Support on 12/04/2022 at 18:25 said:
  
  Hello.
  It’s possible to make such a configuration with aggregate parameter.
  Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/
  
  I will explain it in an example of booking separate rooms and the entire house.
  
  Please note, all such separate properties will have separate booking forms with calendars at the front-end side of your website.
  It means that you can book an entire house, or specific room in a separate booking form.
  
  So in case if you want to show as unavailable some dates or times in all calendars (booking resources), if some booking was made in only one calendar (booking resource), then it’s possible to configure it with "aggregate" parameter in the Booking Calendar shortcode ( it's possible in all paid versions of Booking Calendar). This parameter makes the dates in the calendar unavailable if these dates were booked in some other booking resources.
  Please check more about "aggregate" parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
  
  Example of configuration:
  
  Booking resources at the Booking > Resources page:
  
  - House ( ID = 3 )
  - Room #1 ( ID = 4 )
  - Room #2 ( ID = 5 )
  
  And you need to insert the Booking Calendar shortcodes into the pages like this
  
  - House
  [booking type=3 aggregate='4;5' ]
  
  - Room #1 ( ID = 4 )
  [booking type=4 aggregate='3' ]
  
  - Room #2 ( ID = 5 )
  [booking type=5 aggregate='3' ]
  ....
  
  If some rooms will be booked for a specific date(s) or time, these dates/time will be unavailable in House calendar.
  And if House will be booked for a specific date(s), then in all Rooms (booking forms), these dates also will be unavailable.

WP Booking Calendar: The #1 Booking Plugin for WordPress.

WP Booking Calendar

WordPress Booking Plugin - Receive and manage your bookings easily

WP Booking Calendar

Support Archive (6)