Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I am working on the demo of the business medium. When applying any custom form on a resource, I don't see any change on the front end. It is only the Standard form that is shown there.
    I need to check multiple forms working with different resources according to my requirements.

  2. Hello, is it possible for reservations to automatically enter the google calendar without having to approve them from the plugin? I want that when a client makes a reservation it automatically appears in the google calendar and I don't have to do it myself. What I put in the google calendar is automatically imported perfectly. Now I want it to be automatically exported to the google calendar. Thank you

    • Hello.

      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  3. Hi, I have been experiencing major delays between a client creating a booking and receiving the notification email.

    Yesterday, for example, a client submitted the form before 12.00 for an afternoon time slot, and I only received the notification this morning at 04.00 (i.e. 16+ hours late). It has only started happening in the last 2-3 weeks.

    I'm running the latest versions of both the plugin & WordPress.

    Any idea what the issue is & how I can fix it? Thanks in advance.

    • Hello.
      Booking Calendar send emails immediately, after specific actions, like creation of the new bookings.
      You need to check with support of your hosting relative issue of long time delivering/receiving emails after sending of such emails.
      Kind Regards.

  4. i have this error

    Check Availability
    Error! Email was not sent. An error occurred. Could not instantiate mail function

    • Hello.
      Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  5. 2 questions please, on the search availability:
    1. When i click search and see the results, i can see the apartments name and the apartment thumbnail.
    When i click on the apartment name, i can see a photo of the apartment. But when i click on the apartment thumnail, noting happens. How can i see the apartment photo, when i click on the apartment thumbnail?
    2. On the search results, i would like to see the categories of the apartments and then the apartments. For example i would like to see: Deluxe suites and under this to see each deluxe suite. Is it possible to do that?

    Best regards

    • Hello.
      1) You can configure search results with links , as you need at the Booking > Settings > Search page. For example for having thumbnail as clickable links, please use
      instead of this shortcode: [booking_featured_image]
      this configuration:
      <a href="[book_now_link]" class="wpbc_book_now_link" rel="nofollow ugc">[booking_featured_image]</a>

      2) Unfortunately, it is not possible in the Booking Calendar versions. Sorry.

  6. Hello,

    We have Version 9.Business.Large.SingleSite.7.0 of your plugin.

    I updated a few plugins and WordPress yesterday and now the booking form is not visible.

    I have gone through the list of plugins and deactivated them one by one to see if there were any issues. No issues found.
    Also I have changed the theme to a default theme and the same console errors show up.

    The console shows errors with the datepick. Which is similar but not exactly the same as the error you describe in your troubleshooting document.

    The website is here: https://oldbidlakefarm.co.uk/booking-availability/

    I hope you can help.

    Thank you .

  7. HI. I am using Version 10.Business.Large.SingleSite.9.0

    I have 9 resources. Some have child resources. For all resources, I have set the minimum DYNAMIC range of days as 3-22.

    For one of my resources, and its child resource, users can still select 1-2 days. I cant work out how that is happening. The other resources are still restricted to 3-22, so I don't know how this one (and its child) are allowing shorter bookings.

    Can you point me in the right direction to troubleshoot please?

    Thank you

    • Hello.
      1) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) Also please open that page for editing and recheck that you was not made customization for days selection by JavaScript variables, like in this instruction: https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

      Kind Regards.

  8. Hello,
    On Tuesday I upgraded the booking calendar to "business Small" and I did not receive the download link and the unlock code.
    yesterday I wrote a email to your support customer with all required information and until now I do not receive any answer.
    could you help me please 🙂
    Have a good day,
    Claude

    • Hello.
      Email was sent to: info @ tripin.be

      Please check spam folder, if you do not see it in inbox.

      • Hello.
        But we have received this error:
        The response from the remote server was: 554 5.7.1 <info@tripin.be>: Recipient address rejected: Policy rejection; Message count quota exceeded

        Please provide some other email address or contact your hosting provider to resolve your email issue.

  9. How to I make the next booking available to be auto

    Its a bike repair shop, and they have 10 slots per day, ,expect on Friday they have 5.

    I've made 10 resources with 5 being mon-fri and 5 being Mon-Thurs - now I just need it to auto select the next available resource.

    thanks

    • Hello.
      If you need to make a specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity

      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/

      In this version it is possible to set the capacity of the booking resource, so date(s) in the calendar will be available until the number of reservations is less than capacity of the booking resource. But it's possible to make booking only for FULL date, not a time slot (time slots in this version are only saved as data into the database, but do not apply to availability logic).

      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      It's does not possible to set the different capacity for Friday (5) and in other days capacity 10. Sorry.

      Kind Regards.

      • If I aleardy have the medium version, do I need to buy the entire Large? I just bought med today

  10. Hi, we are using Business Large version 8.4.4 on a multilingual site.
    In the search results, the shortcodes [booking_info] and [link_to_booking_resource "Book now"] show link and excerpt from default language in all languages.
    Is this issue solved in the current version of Booking Calendar?

    • Hello.
      You need to configure the search results at the Booking > Settings > Search page similar to this:
      <div class="wpdevelop"> <div style="float:right;"> <div>From [standard_cost]</div> [link_to_booking_resource "Book now"] </div> [booking_resource_title] [booking_featured_image] [booking_info] <div> Availability: [num_available_resources] item(s). Max. persons: [max_visitors] </div> </div> [lang=de_DE] <div class="wpdevelop"> <div style="float:right;"> <div>From [standard_cost]</div> [link_to_booking_resource "Buchen Sie jetzt"] </div> [booking_resource_title] [booking_featured_image] [booking_info] <div> Verfügbarkeit: [num_available_resources] item(s). Max. Personen: [max_visitors] </div> </div>

      Please check more here https://wpbookingcalendar.com/faq/several-languages/

      P.S. Unfortunately, [booking_info] can not get info fro m different languages. We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.