Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there, I am using the Booking Calendar Small Business version and have two questions regarding the Form:
    1. Is there any way I can add an "Upload File" button ? - So that people can upload a file and be saved in WordPress Media or just be sent by email.
    2. When I use the "Drop Down" I need an "if" code. For example:
    - if I use Drop Down 1 - some inputs will be showed
    - if I use Drop Down 2 - other inputs will show.

    Thank you!

    • Hello.
      Unfortunately such features does not available in the Booking Calendar. Sorry.
      Kind Regards.

  2. I am not able to see any bookings or information. There was an error message for a moment saying check email..

    nothing appears under the booking listing even though I just received an email about a booking.

    • Hello.
      In your email you have been mentionded that you are having this error:
      Error Details ============= An error of type E_ERROR was caused in line 274 of the file /home4/tinygia5/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/bluehost/wp-module-secure-passwords/secure-passwords.php. Error message: Uncaught ArgumentCountError: Too few arguments to function Newfold\WP\Module\Secure_Passwords\random_password(), 1 passed in /home4/tinygia5/public_html/wp-includes/class-wp-hook.php on line 307 and exactly 4 expected in /home4/tinygia5/public_html/wp-content/plugins/bluehost-wordpress-plugin/vendor/bluehost/wp-module-secure-passwords/secure-passwords.php:274 Stack trace: #0 /home4/tinygia5/public_html/wp-includes/class-wp-hook.php(307): Newfold\WP\Module\Secure_Passwords\random_password('KJ2irDBnePK5Zpx...') #1 /home4/tinygia5/public_html/wp-includes/plugin.php(191): WP_Hook->apply_filters('KJ2irDBnePK5Zpx...', Array) #2 /home4/tinygia5/public_html/wp-content/plugins/booking.bs.9.1/inc/_ps/hash/wpbc-hash.php(87): apply_filters('random_password', 'KJ2irDBnePK5Zpx...') #3 /home4/tinygia5/public_html/wp-content/plugins/booking.bs.9.1/inc/_ps/wpbc-export-csv.php(40): WPBC_Hash->generate_password(50, false, false) #4 /home4/tinygia5/public_html/wp-content/plugins/booking.bs.9.1/inc/_ps/p-toolbar.php(208): wpbc_cs

      One of our customers was having a similar  issue. Issue was not relative to  the Booking Calendar but relative to the Bluehost plugi.
      " ... just want you to know after numerous calls to my Hosting Company, Bluehost, they figured out the problem with not showing the Booking Listing was not your plugin, but the Bluehost plugin.  I deactivated it, and your plugin works just fine.... "

      Thanks

  3. Hi!

    I am using the booking calendar version 9.1.2 (free version) and I have tried to make a booking. It is working but there is a quick text saying there was an error on the original page just before its transferring to my thank you page. The booking is getting in to the system so there seams to be an error message without an actual error. I'd like to get rid of it to now confuse clients. Thanks in advance.

  4. Hi! I am using the Booking Calendar Small Business version. There is something wrong with the blugin, the calendar doesn't show up. There is some critical error with Advanced Cost Settings, but I don't know what to do next.

    Can you help me?

    • Hello.
      1) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      2) Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  5. Hello...

    Happily using Version 9.Business.Large.SingleSite.8.8.1 but have a new need...

    We have two different items that we allow customers to book. We want to prevent them booking one of these items without giving us at least 14 days advanced notice so we can ensure we have enough staff. I have succeeded in preventing bookings within 14 days for both of my items by setting "Unavailable days from today" to 14. My question is can I set this for only one of my items? Thank you.

    • Hello.

      You need to deactivate that option at the Booking > Settings General page in "Availability" section. Set option "Unavailable days from today" as "0".

      Then at the page, where you need to have this 14 days interval, please add this JavaScript code before the Booking Calendar shortcode:

      You need to insert the booking forms for such resources into the different pages.

      And only after this before the Booking Calendar shortcode, you can use the JavaScript code similar to this into the content of post or page:
      <script type="text/javascript"> var block_some_dates_from_today = 14; </script> [booking type=5]

      Of course instead of [booking type=5] have to booking resources your shortcode.

      And it's must to be separate page. So different booking forms have to be at the seperate pages.

      Kind Regards.

  6. Dear sir/madam, in search results how can I change the order of the resources?

    Best regards

    • Hello.
      You can define the order of search results at the Booking > Settings > Search page in Advanced section at the option "Sort search results by".
      Kind Regards.

  7. Hello! we are working with large version 9.1.2
    I have a problem with some reservations.
    sometimes the reservation goes to the trash but the payment has been made correctly, and other times the customer has 2 collections in the account.
    Can you help me please

    • Hello.
      Booking is created before payment process in any case.
      You need to activate the auto “approve / cancel bookings” option at the Booking > Settings > Payment page in Stripe or PayPal section.

      Also you can activate auto cancellation of pending bookings that have no successfully paid status after a specific amount of time. You can activate this option at the Booking > Settings General page in the "Auto cancellation / approving" section.

      So if the booking is not approved, and do not have the successfully paid status, this booking can be auto canceled after a specific amount of time.

      Or you can even activate to show the "Pending bookings as available dates" - you can activate this option at the Booking > Settings General page in Advanced section.

      But you need to be sure that all "good" bookings have to be approved or have successfully paid status.

      Because if you are using the PayPal standard integration and your visitors is made the payment for the booking, but do not click on the "return link" on PayPal site to your site, so Booking Calendar does not know that the payment is successful, and this booking can be auto canceled with that feature.
      Stripe has to auto redirect to booking page automatically.

      So sometimes it's possible that the successfully paid bookings will not have this status and that's why it can be auto-canceled, if you do not approve them.

      Ideally (for PayPal) you will need to activate and correctly configure the PayPal IPN system, at the Booking > Settings > Payment page and in the PayPal account. So in this case the PayPal has to send the messages directly to your booking system.

      If you have activated the “auto cancellation” pending bookings that does not have successfully paid status during specific period of time, so then please recheck that you have correctly set time-zone at the WordPress > Settings > General page. Otherwise it’s possible that the time of creation of booking was already in the past and you have reached the time limit for auto cancelation of such bookings.

      Also if you set to low time interval of auto cancelation, like 5 minutes and client not in the time about the payment, then it’s can be also the reason of this issue. Please increase time of auto cancelation at the Booking > Settings General page.

  8. Hi there,
    i'm having an issue with paypal payments.
    A customer pays for a booking (verified in Paypal), the IPN says verified IPN(with notification email), the "booking_paypal_is_auto_approve_cancell_booking" is set to "On" but the booking is canceled.
    how can i debug and/or solve this issue?

    • Hello.
      1) Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      2) Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      3) Be sure to use latest update 9.1.3
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      • i haven't found errors on debug.log and don't use chaching plugins.
        i'm currently usind 9.1.1 version (going to update soon)
        I added some code on the "Verified IPN" email, in order to retireve the booking informations and w8 for the next buyer (in sandbox i don't know how to debug IPN correctly)

        if ($paypal_ipn_is_send_verified_email == 'On') {
        $paypal_ipn_verified_email = get_bk_option( 'booking_paypal_ipn_verified_email' );
        $df_details = wpbc_get_booking_details( $my_boooking_id );
        $df_details_string = "\n" . ' - ID: ' .$df_details->booking_id .
        "\n" . ' - trash: ' .$df_details->trash .
        "\n" . ' - sync_gid: ' .$df_details->sync_gid .
        "\n" . ' - is_new: ' . $df_details->is_new .
        "\n" . ' - status: ' . $df_details->status .
        "\n" . ' - sort_date: ' . $df_details->sort_date .
        "\n" . ' - modification_date: ' . $df_details->modification_date .
        "\n" . ' - form: ' . $df_details->form .
        "\n" . ' - hash: ' . $df_details->hash .
        "\n" . ' - booking_type: ' . $df_details->booking_type .
        "\n" . ' - remark: ' . $df_details->remark .
        "\n" . ' - cost: ' . $df_details->cost .
        "\n" . ' - pay_status: ' . $df_details->pay_status .
        "\n" . ' - pay_request: ' . $df_details->pay_request ;
        mail($paypal_ipn_verified_email, __('Verified IPN' ,'booking'), $listener->getTextReport() . $df_details_string );
        }

  9. Hello. In the case of adding a flat fee for cleaning, is this possible? So, the user will book a room for let's say 3 nights at $50. So they will be charged $150 for the three nights, and $50 for a cleaning fee equalling $200.

  10. if tow user open page and one have already booked other user still in some page try to book he will booked same day

    • Hello.

      Please activate this option “ Checking to prevent double booking, during submitting booking”
      at the Booking > Settings General page in "Advanced" section.

      Also recheck that at your server was no any caching. It’s can be some software at your server or cache plugin at WordPress.

      Kind Regards.