Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hey
    i want to change something in the email, that the customers get. But where i can do that. The next sentance discribe where it should be. But i have no plan where it is. -[content] - Dateninformation über die Buchung einfügen welche in den Einstellungen des Inhaltsformulars konfiguriert sind-

    • Hello.
      Configuration content of [content] shortcode is at the Booking > Settings > Form page on “Content of booking fields data” form section (at the bottom of the page).

      But you can also configure the emails with the same shortcodes that you have used in “Content of booking fields data” form. In other words you can use the shortcodes from “Content of booking fields data” form in the emails and do not use the [content] shortcode. In this case you can have more flexible co figuration.

      Kind Regards.

  2. Hi,

    I couldnt find the answer in the FAQ or on this forum by searching.

    I will be updating the booking calendar business medium version I have soon which I have done before.

    But unless I am missing something I cannot find how to backup the bookings currently in place. Is it the export all pages in csv format on the booking listing page? or am I missing something.

    I just don't want to have to manually input all the bookings again if something goes wrong.

    Thanks in advance.

    Edd

  3. Hi, I'm receiving an error stating the following:

    Error! Email was not sent. An error occurred. SMTP Error: The following recipients failed: Recipient address rejected: DMARC policy failure. Expires: 2022-07-25 12:48:01 booking calendar

    Is this due to the user not having an already pre-registered account to the site? If so how can I disable this as the site should not require user login/registration to complete.

    • Hello.
      You need to contact support of SMTP plugin and recheck this issue with support of this plugin.
      Because it's seems that it's relative to the mechanism of sending emails via SMTP plugin.

  4. I was wondering if it is possible to sync room availability both ways with booking.com?
    If i make a reservation on my website with WpBookingCalendar will it sync to booking.com?
    And also will any bookings through booking.com sync with WpBookingCalendar so overbooking can be avoided ?

    Thanks

    • Hello.
      Booking Calendar plugin is supporting
      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)
      - and export bookings to .ics feeds (files), which are possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/ Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

      Kind Regards.

  5. Hello

    We are trying to setup an HTML email template with a link that contains shortcodes, resp. their values. Unfortunately this does only work with the plain text email. The shortcode brackets get converted if we use the HTML version of the email template. Is there any workaround to use the shortcodes within a link in the HTML email template so that their values are being displayed correctly in the link?

    Thanks in advance.

    Best regards

    • Hello.
      Please try to edit the email template in "Text view mode" and not in the "Visual view mode".
      Kind Regards.

      • The main Problem we have is that the shortcode [cost] has its own HTML and in the HTML version of the mail, the cost is output as "500.00CHF", in the Plain Text Version, the shortcode [cost] is outputting just "500.00" (which we need). Because we want to create a Link to our Payment Provider where we can give information to via url parameter such as the cost. Link looks like this:

        https://sbb-bahnhofstour.payrexx.com/de/vpos?amount=%5Bcost%5D&currency=CHF&purpose=%5Bid%5D+-+Führung+am+%5Bcheck_in_only_date%5D&contact_forename=%5Bvorname%5D&contact_surname=%5Bname%5D&contact_email=%5Bemail%5D

        But we can't construct this link only on the Plain Text E-Mail Version. On the HTML Mail Version, the [cost] has html code and the currency included, therefore the link will break and it won't work.

        Is there a shortcode, that only outputs the number of the cost without html?

        • Hello.
          You will be need to make fix in these 8 files. You can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/

          You will be need to make fix with each of these files in this folder
          ..\wp-content\plugins\booking\core\admin\ (6 these files:)
          page-email-approved.php
          page-email-deleted.php
          page-email-deny.php
          page-email-new-admin.php
          page-email-new-visitor.php
          page-email-trash.php
          And with these 2 files:
          ..\wp-content\plugins\booking\inc\_bs\admin\page-email-payment.php
          ..\wp-content\plugins\booking\inc\_ps\admin\page-email-edit.php

          1) find this code:

          $replace['cost'] = $booking_cost;

          and replace it to this code:

          $replace['cost'] = $booking_cost; $replace['cost_digits_only'] = $booking_cost_digits_only;

          2) then find this code:

          $booking_cost = apply_bk_filter( 'get_booking_cost_from_db', '', $booking_id ); $booking_cost = wpbc_get_cost_with_currency_for_user( $booking_cost );

          and replace it to this code:

          $booking_cost_digits_only = apply_bk_filter( 'get_booking_cost_from_db', '', $booking_id ); $booking_cost = wpbc_get_cost_with_currency_for_user( $booking_cost_digits_only );

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  6. Hello, we bought the Business Large version of your plugin. I have a question, how to enable the Dates and Full cost of the booking: under the calendar options, because I cannot find such options in the settings.

    • Hello.

      The ability to show the total booking cost in booking form, after selecting the dates or some other options in the booking form, possible in the Booking Calendar Business Medium or higher versions.
      You need to use this [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show this total booking cost in real time depending from the selection of dates and some other options in booking form.
      Test it here https://bm.wpbookingcalendar.com/

      Example:
      <div class="form-hints-dev"> <p>Dates: <span class="dates-hints-dev">[selected_short_dates_hint]</span> ([days_number_hint] - day(s))</p> <p>Total booking cost: <strong>[cost_hint]</strong></p> </div>

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      • Thanks,
        that worked partially, I think I miss something else but I cannot figure out what. Can you please help me again?
        Now I'm seeing the number of days and the total booking cost but it seems it doesn't calculate the correct total amount. I have a room that costs €25 a day and for 4 booked days I'm getting the same amount €25. Like so
        -> "Dates: 08.08.2022 - 11.08.2022 (4 - day(s))
        Total booking cost: €25.00"

        • Hello.
          Please open the Booking > Settings > Payment page and set cost per 1 day instead of "fixed cost".
          Kind Regards.

  7. Hello,

    my requirement from this plugin is :
    1. book room and area based on start time to end time : user can pick start and end time by datetime picker.
    2. create custom room and room category : I have 8 room in one category and 4 in other and 1 conference hall can this plugin fulfill my both requirements

    Thank you
    Hemendra Shaktawat

    • Hello.
      Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

      • When we submit the form the message shows "Error! Email was not sent. An error occurred. Could not instantiate mail function.". Sometimes email is received in customer mail but not received in admin mail.

        • Hello.

          Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

          Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

          The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

          • Okay, another query is that. when the customer book, they get the mail as "your booking is canceled"

            • Hello.
              Please open the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section and deactivate the "Auto cancellation section".
              Kind Regards.

              • When customers get the mail it seems to be like a warning.
                Please see the screenshot.
                I want to remove this warning message.

                • Hello.
                  Please recheck with support of SMTP plugin about correct configuration of the settings of such plugin. Depends from the server or "from email" configuration, it's can be reason of that issue.
                  Kind Regards.

                  • I do not use any SMTP plugin. I only used the booking calendar and I receive emails on both the admin side and customer side. But the problem is that shows the warning message (I send the previous message as screenshot), and I give from address as info@bjack.co.uk but receive as another mail id (which I used to install the WordPress). Is this because of the problem with the booking calendar plugin or do I need to install the SMTP Plugin?

                    • Hello.
                      Yes, it’s can be reason of the issue.
                      The email in the field “From” have to be from your website DNS.
                      Also we recommend to install some smtp plug-in.
                      Kind Regards.

  9. Hello,

    for consistency with other pages of my website, I would like to include the booking calendar and booking form into a page that is generated with the Elementor page builder. Is there a way to do so?

    Best regards,
    Jochen

  10. Hey
    i want to print the booking information. But after i push the print button the print page dont load the information and the webside crash every time. What goes wrong?
    Best regards
    Isabelle

    • Hello.
      1) Please be sure to use latest update of Booking Calendar 9.2.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Otherwise probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      Also please recheck about any JavaScript errors there.

      3) Finally please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      Thank you.