Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello.
    I keep geting the same error from the stripe integration.

    You cannot use line_items.amount, line_items.currency, line_items.name, line_items.description, or line_items.images in this API version. Please use line_items.price or line_items.price_data.

    Is there something wrong with the API version? Any suggestions?

    • Hello.
      I do not sure that it’s coming from Booking Calendar. It’s can be error from some other plug-in. Can you send screenshot ?
      Thank you.

      • The whole quote is as follows. It showes up on the payment site for customers when they click the link in the email they get. When i enable the stripe payment integration.

        Caught exception: You cannot use `line_items.amount`, `line_items.currency`, `line_items.name`, `line_items.description`, or `line_items.images` in this API version. Please use `line_items.price` or `line_items.price_data`. Please see https://stripe.com/docs/payments/checkout/migrating-prices for more information.

          • Thank you 🙂 That helped a bit. But now i get the error: Caught exception: The payment method `bacs_debit` requires `payment_intent_data[setup_future_usage]` to be set to `off_session`.

            • Hello.
              Please try to make this fix.
              Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/stripe_v3/wpbc-gw-stripe_v3.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              if ( ! empty( $params['email'] ) ) { $stripe_session_params['customer_email'] = $params['email']; }

              and replace it to this code:

              if ( in_array( 'bacs_debit' ,$payment_options['payment_methods'] ) ) { //FixIn: 9.2.4.4 $stripe_session_params['payment_intent_data']['setup_future_usage'] = 'off_session'; } if ( ! empty( $params['email'] ) ) { $stripe_session_params['customer_email'] = $params['email']; }

              Please inform me, if it's will help you.
              Kind Regards.

              • Thanks, that worked.
                But now i get:
                Caught exception: Invalid currency options `nok`. The payment method `bacs_debit` only supports the following currencies: `gbp`.

                • Hello.
                  This error is means that this payment method support only GBP currency. You need to select it at the Booking > Settings > Payment > Stripe page

  2. Hi,
    Is there a way to stop customers from cancelling bookings or prevent a refund from being given if they cancel a booking close to their booking date?
    Thanks,
    Dan

    • Hello.
      1) You can activate this option "Change hash after the booking is approved" at the Booking > Settings General page in "Advanced" section.
      2) Also you need to remove any links for editing or cancellation of bookings from the "Approved" email template at the Booking > Settings > Emails page.
      3) Now, when you will approve the booking, visitor will not be able to edit or cancel own booking.
      Kind Regards.

  4. Hello,

    Our foyer has a display screen on which we broadcast our bookings schedule for the day ("today"), the next day, and the full week using 3 separate WordPress pages using the appropriate shortcodes for each. I have linked one page as an example. The shortcode input on that page is as follows:
    [bookingtimeline type='11,6,5,10,8,7,1,4' view_days_num=1 header_title="TODAY"]

    For some reason, as you will see when you open the page, the timeline is displayed without any bookings showing despite the fact that there are bookings every day. This issue is the same for the other 2 pages. As far as I could tell, this was the only issue we were having with the paid version of the plugin that we purchased more than 1 year ago; there have been no issues with creating bookings, managing bookings, or sending payment requests.

    Today, I followed the instructions for deactivating the outdated paid plugin and activated a newer version that we recently paid for (v 9.1.2), but the update seems to have had no effect on this display issue. I'm not sure how to troubleshoot further, so I would be glad of assistance on this. Thank you!

    • Hello.
      Please open the Booking > Resources page and recheck that the booking resources with such IDs 11,6,5,10,8,7,1,4 was existing there.
      It's seems that some of such booking resources was deleted. So please enter only existing ID of booking resources in this parameter: type='11,6,5,10,8,7,1,4'

      Also please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

  5. Hello, again we are almost done with configuring the booking system for the hotel. We are facing a problem that I cannot find a solution how to fix. I looked in the plugin documentation and didn't see anywhere how to fix it.
    The problem that we are facing now is the number of people per room. How can I set for example "Single room" with one bed in it, the booking form to not allow the user to pick more than one person in the reservation form, or for "Double room" the option should be 2 persons per room, not over 3 persons and not 1 person, and so on. I hope there is a solution to my problem.

    Best regards.

    • Hello.
      You can find your export .ics feeds from the Booking Calendar at the Booking > Settings > Sync > "Export - .ics" page.

      1) You need to define in specific text fields, the relative URLs for specific booking resource, like this /appartemnt-1/wpbm.ics.
      Or simply click on Save changes button at the bottom of the page, and system will re-update empty text fields automatically.

      2) To find exact URL of specific .ics feed for specific booking resource, please click on icon "Open in new window" at the right side near specific text field. You will be able to copy that URL then.

      3) Use such URLs in the TripAdvisor.

      4) Be sure that such URLs was accessible from the browser and was not blocked by your server

      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/

      Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  7. Hello

    On my website I am not able to get full cost according to days booked https://hatterrall.co.uk/?page_id=295. for example if one day cost 3$ for 3 days it should be 9$ but its showing only 3$ whatever days I am selecting.

    Please help me figure out this, I have checked so many things but no luck

    • Hello.
      Please open the Booking > Settings > Payment page and set "cost per 1 day" instead of "fixed cost" option.
      Kind Regards.

      • Thanks for the replay, Now I am adding deposit to be 33% of the payment but when I am using [deposit_hint] shortcode its still showing 100% of payment.

        Also is it possible only when deposit amount display when the date is selected 9 weeks in advance.

        • Hello.
          1) Be sure that you have activated the deposit option for that booking resource (calendar) at the Booking > Resources > Cost and rates page (check conditions if you have set it).

          2) Unfortunately it’s does not possible.
          Kind Regards.

  8. Hi! This plugin allows you to synchronize the calendar from booking com and airbnb in automatic mode? or do I have to do it manually every time?

    • And: If there is a booking on my wordpress site, will it go to the airbnb/booking com calendar?

      • Hello.
        Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

        Import.
        Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
        Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

        In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

        You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

        Export.
        Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  9. Hi 🙂

    I have a question regarding the additional costs:

    I have a baseprice for our Ressource of 250$. With a dropdown value, we are adding another 250$ for Total of 500$. We have an additional dropdown, that when the Value "School" is chosen, there is a 50% discount.
    250$+250$= 500$ *0.5 = 250$ would be correct. But WPBooking always calculates it like this: 250$ +250$+(250£*0.5) = 375$

    Is there a way, to dedact the 50% from the Final Total und not the base price of a Ressource?

    Best,
    Julien

    • Hello.
      Please open the Booking > Settings > Payment page and Activate this option “ Advanced Cost”.
      Kind Regards.

  10. Hello,
    is it possible to have events imported from calendars automatically put in "approved"?
    If the event is generated by an external platform such as booking.com, it means that it has already been booked.

    Personal SingleSite 9.2.3
    Wordpress 6.01
    7.4.8

    • Hello.
      Such functionality possible in the Booking Calendar Business Small or higher versions.
      You can activate this option at the Booking > Settings General page in "Auto cancellation / auto approval of bookings" section.
      You can upgrade to the higher version of Booking Calendar from your existing version of the plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.

      Kind Regards.

      • The upgrade button does not work, the page remains blank
        I buy the "personal" version yesterday, is it possible to upgrade by paying only the difference between "personal" and "business small"?
        Otherwise how can I request a refund?

        • Hello.
          I have sent link to your email address.
          Please check spam folder, if you do not see it in inbox.