Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I got the management of a website that I didn't create myself. This website includes the premium version of your plugin. The plugin was outdated and when I tried to update it, it was overwritten with the free version. Can I revert back to the outdated premium version?
    The website was made by somebody who somebody knew, so I haven't found anybody yet who has the order number, etc. I wanted to update when I had that information, but currently I'm back at a free version which misses a lot of functionalities that were used.

    (Plan B question: when I buy the plugin new, will the free version be overwritten with a premium and still have the bookings, settings, etc. of the previous premium version?

  2. "OR email" sounds good. I made a request with a bogus order number (I don't know it yet), but the email address that was probably used is now mine.

  3. I have the Small Business Booking Calendar and Ive had my developer work on this for over 60 hours now with no luck getting it to function correctly. The days are outlined in red instead of filled in entirely and wont allow selecting dates longer than 45 days.
    The calendar doesnt show up on the wordpress page correctly with 3 months. It also doersnt send an email and reads "your email was not sewnt, your email doesnt match the website DNS".

    • Hello.
      1) Please open the Booking > Settings General page in “Calendar” section and be sure to specify for the option “ Number month to scroll” as 1 or 2 years or more.

      2) If you are using the range days selection mode, then define the maximum number of days selection as 90 days or as 180 days, instead of 45 days that you are having now.

      3) The number of months to show and structure of calendar (size) you can define in the Booking Calendar shortcode. Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      4) The customization of calendar colors possible todo via css. Please check more here https://wpbookingcalendar.com/faq/#css

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      • Hello.
        Relative emails.
        Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

        Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

        The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  4. Hello. Which package should I choose if I need such functionality?
    1. A maximum of visitors that can register for each timeslot - 12 (there is a choice of the number of visitors in the form). If user select 4 visitor in form - then left 8 fot this timeslot and so on. Also I want to show available count of visitors near every timeslot
    2. Payment system

    Thanks!

    • Hello.

      Unfortunately, if you need to make the several specific number of bookings per the same time slot at the same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion below.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      In lower versions of Booking Calendar it is possible to make bookings only for restricted timeslots.

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have the independent calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where all your options will be listed.

      And only after that select the date and fill the booking form. It can look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      • 12 visitors - its static number and will be the same for all timeslots. Is it posiible if so?

        • Hello.
          It’s possible with a trick as in my previous comment.

        • Hello.
          Capacity functionality available only in the Booking Calendar Business Large or higher version.

          But it’s possible to set capacity only for full days and not the time slots.

          If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
          You can test it in the live demo here https://bl.wpbookingcalendar.com/
          Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
          At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
          Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

  5. I am running Business Medium version 9.Business.Medium.SingleSite.8.8 and have upgraded to WordPress 6.0.2 without problems. However, when upgrading PHP from 7.4 to 8.1, when selecting date in booking calendar I get an error 500 popping up, but booking is still succesful. I worked through all suggestions as per your troubleshooting tips, but error 500 remains. Is there a patch or should I upgrade to a higher version of wpbookingcalendar?

      • I have now upgraded to version 9.3 and the error 500 problem is solved. But now the 'send email' checkbox on the admin panel. I found no reference to this in the release notes.

  6. Hey,

    Which settings do I need to activate so my booking system accepts bookings for one day

    Now its giving me this error when I try to book only one day

    Error! Please reset your check-in/check-out dates above.

    • Hello.
      You can not use change over days functionality, if you activate the single day selection mode.

      If you want to use single day selection mode, then open the Booking > Settings General page in “calendar” section deactivate “use check in/out” times.

      Kind Regards.

  7. I upgraded to the paid version.

    I am trying to install the plugin for 2 resources and have watched the demonstration video.

    In my admin, I do not have the form for inserting the shortcode for the calendar. Where can I find that form so that I can generate the correct shortcode for my needs?

    In Admin, above the calendar, I do not have the words Booking Listing with "We've assembled some links to get you started" and all of the help below it. Where can I access that to build shortcodes?

    Thank you!

    • Hello.
      1) You need to deactivate this option "Simple Booking Form" at the Booking > Settings General page in "Form" section, or at the Booking > Settings > Form page in toolbar.
      In this case you will use the shortcode generator form. Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/
      2) Probably you have closed (previously) that window. Please open the Booking > Settings General page and in the bottom of the page, please click on this button "Restore all dismissed windows".
      Kind Regards.

  8. Hi there
    I've just installed the plugin (free version) and I can't understand how I can configure different resources (i.e. Rooms).
    How can I do

  9. Booking several resources per 1 booking process
    Hello,
    I tried your online demo but I can't find a way to book several resources.
    Can I have the link to such a page, please ?
    Best regards

  10. Hello, I am very tech savvy and had someone set up a word press site for me. I believe I had the free version of the booking calendar plug in prior. Yesterday I updated the WP site to 6.0.3. and now my calendar shows the message below.

    Warning! Probably you updated your paid version of Booking Calendar by free version or update process failed. You can request the new update of your paid version at this page.

    Also when people make a booking through the website, it goes through but then this error message comes right after-Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:470|V:9.3| DB:Duplicate entry 2016-2023-01-06 00:00:00 for key booking_id_dates::INSERT INTO wpq7_bookingdates (booking_id, booking_date, approved) VALUES (2016, 2023-01-06 00:00:00, 0 ), (2016, 2023-01-06 00:00:00, 0 )]

    Please help! Should I buy the premium version of booking calendar? If I do so, will it allow me to keep the bookings I already have?