Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    Is it possible to have an input on the booking form for file attachments, such as PDFs?
    Is this a premium feature?
    Thank you.

    • Hello.
      Unfortunately the files attachment does not support in booking form, yet. Sorry.
      Kind Regards.

  2. Hi. It possibile to connect the plugin with airbnb and booking.com accounts to avoid problem of overbooking and manage all the reservations with the plugin?

    • Hello.

      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  3. Nel calendario sulla pagina web non mi fa selezionare la data.
    Se provo dal pannello Admin si può selezionare la data.

    Come posso risolvere?

    Grazie
    Saluti
    Luca

  4. Dear sir/madam, one question about costs.
    I have 3 different seasons: Low, medium, high season. In each season the price of the apartment is different, lets say 100 eur at low, 200 eur at medium and 300 eur at high season.
    I want every Friday and Saturday of all the year, the price to be increased 10% more than season's price. So every Friday and Saturday of low season the price will be 110 eur, in medium season 220 eur, in high season 330 eur.
    How can i do that? I tried but i find no solution...

      • Each season filter has an ID.
        If some days intersect, which price will be shown? If i understand right, the first IDs prevail to the last IDs. Is that right?
        Is there a way to change the ID of a season?

        • Hello.
          Yes, right.
          It’s does not possible to change the id of seasons.

          Better to have seasons that does not intersect with each other, as in my previous description
          Kind Regards.

  5. Hi,
    Is it possible to have a field on the form such as "status" and then change the colour of the booking in the calendar depending on the status?

    For example, the dropdown box for "status" might have: Waiting, Ready, Done as options. Waiting might be yellow on the calendar, Ready might be blue on the calendar and Done would be green.

    Is this possible?

    • Hello.
      By default, it booked dates in calendar have the status available - сplot green or grey (depends from calendar skin).

      If you create new booking, this booking has status - pending - color orange.

      If you approve the booking, then such booking has status - approved - color red.

      Kind Regards.

  6. I have Small Business edition. How do I configure to allow days after a booking for cleaning?

  7. How much will it cost to upgrade Booking Calendar Business Small (multi site usage) to Business Medium? When I click on Upgrade in WP nothing happens
    .

    • Hello.
      Please send request to support @ wpbookingcalendar.com
      Kind Regards.

  8. we just updated to Business Small SingleSite 9.4.2 with the new user interface on the "booking Overview" page. Nice. But we are missing the "Reason für Cancelation" input-slot. Is this still available somewhere in this version?

    • Hello.
      It's available in the Booking Listing page at the Actions toolbar.
      You need to select specific booking, then enter reason of crenelation, and then click on "Cancel button" at the Actions toolbar.
      Kind Regards.

      • Oh - I see - this is hidden unless I have checked one booking. Thanks (and maybe consider making this visible by default again if more people don't find it immediately)

  9. Hello
    Is it possible to have 2 triangles in the dates when there is a cross over ie there is one person leaving and another arriving on that date? I can't seem to find the method of doing this.

    Thanks

  10. We are experiencing an issue where randomly our calendar is showing that days are booked full when they are not. I have also noticed in the admin, when I go to edit a booking, it is showing days are booked when they are not. What could be causing this? We are in our busiest season for Christmas and people are not booking because it is showing that it is full when it isn't. I appreciate any help as soon as possible! Here is a screenshot showing that it's booked when trying to edit.

    Here is another that shows that it is not in fact booked and showing available. All in the same day.
    thanks

    • Hello.
      When you edit the booking, then you can see the calendar of “child booking resource”, where this booking is stored.
      At the second screenshot you see the “parent booking resource” with specific capacity (contain several child booking resources), and that’s why you see those dates as available.

      Kind Regards.

      • Why would it be displaying that way live on the site? We have had several customers call and say when they tried to book it was showing as unavailable. I am unable to recreate this but if they say it was booked and called to reserve, I am inclined to believe that was their experience. Any thoughts?

        • Hello.
          1) It’s because you edit the dates in the same child booking resource, what was booked.

          2) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

          • We already have cache settings deactivated for the page with the booking form.
            We just had another customer call and say they tried to book dates that we know are available but it said they were unavailable. I noticed the resource that was assigned to her booking is already booked on a few of the dates she was trying to book but I don't know why it was trying to assign that resource. There are others that are open on that date but it would only allow her to book days specific to that resource. any help is appreciated.

            • Hello.
              Can you send the link to your page with booking form, where you are having the issue ?
              Also send screenshot of Booking > Settings General page in "Advanced" section.
              Thank you.

                • Hello.
                  You can disable this option "Disable changing booking resource while editing a booking" option at the Booking > Settings General page in "Advanced" section, it's will resolve issue about editing booking and showing unavailable dates in "child booking resource". If you deactivate this option, then you will edit the booking based on "parent" booking resource with specific capacity, and it's means that after editing of the booking, this booking can be stored in another available child booking resource.

                  I was made test booking, relative unavailable dates at front-end side and can not regenerate such issue.
                  Please provide the steps, when exactly do you have this issue.
                  Thank you.