Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hola,
    Tengo la versión gratuita y quería saber si hay alguna versión de pago donde pueda bloquear horas y días concretos. Por ejemplo, la semana que viene tengo una cita médica y por lo tanto no me interesa que los clientes puedan reservar ese día por la mañana.
    Un saludo

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      Please note, the only one way to block some timeslot at specific date it’s to make blank booking for this timeslots. You can do this at the Booking > Add booking page.
      Watch it in this video guide https://wpbookingcalendar.com/help/add-new-booking-admin-video-tutorial/
      Kind Regards.

  2. Hi,

    I am using booking calander business large. We rent boats. Each boat has a main object and some child objects. After booking a boat people make a downpayment and after that the reservation is definite. Now we have some double booking. It seems to only occur with the main objects. How is this possible and how can I prevent this?

    After searching I found:
    Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

    Otherwise activate this option “ Checking to prevent double booking, during submitting booking” at the Booking > Settings > Form page in Advanced section.

    There are no cache plugins. I also checked the prevent double booking box.

    • Hello.

      Please be sure that this option “Use pending days as available” was unchecked. It’s located at the Booking > Settings General page in Advanced section.

      If you have this option as checked, then system will not move the bookings to the available “child booking resources” and simply put it to the “parent booking resource”.
      Kind Regards.

      • Thanks. I've checked and that option already is unchecked.

        • Hello.
          Send the link to your page with booking form, where you are having the issue.
          Also send screenshots of Booking > Settings General page and Booking > Resources page. Please send all this to support @ wpbookingcalendar.com

  3. Hi there,

    I have some minor problems I can't get to work right.

    1) First and foremost, if I select "pay with stripe" and then on the stripe page click "back to xyz", it redirects to "manage booking" and then to /successful instead of /failure. That means, unpaid bookings get marked as paid. How can I solve this?

    2) I have added a hidden checkbox "my_tax" according to the manual, but "my_tax_hint" displays only the label, spinner but not the result (which in developer tools shows as display:none and value 0.00). What am I doing wrong?

    3) Payment options all display below each other on the booking confirmation page. How do I implement the selection correctly?

    Kind regards,
    Ben

    • Hello.
      1) Can you send screenshots of where did you clicked on redirect button. And send screenshot of the issue. Please send all this to support @ wpbookingcalendar.com

      2) You can show cost hints separately for the each items, that have additional cost at Booking > Resources > Advanced cost page. For example, if you have configured additional cost for my_tax option at Advanced cost page, then in booking form you can use this shortcode [my_tax_hint] to show additional cost of this specific option. Add "_hint" term to name of shortcode for creation hint shortcode.

      For example for showing the hint about the Breakfast: from this checkbox [checkbox breakfast ""]
      Please use this shortcode: [breakfast_hint]

      Additionally in the latest update of Booking Calendar 8.8.2 you need to make this additional fix.

      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bm/biz_m.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      ********************************
      $show_advanced_cost_hints[$key . '_hint'] = $value['cost_hint'];

      ********************************

      and replace it to this code:

      ********************************
      $show_advanced_cost_hints[$key . '_hint'] = ( $value['cost_hint'] === '' ? '0.00' : $value['cost_hint'] ); //FixIn: 8.8.3.2
      ********************************

      3) Sorry, I do not understand this, can you explain more detail with screenshots.
      Thank you.

  4. Range in booking type of day selections is not active
    I have seen in the video that the date range is allowed, but that option is not visible in the settings.

  5. Hi,

    can I set the minimum stay in terms of days from calendar.
    E.g.: 3 days minimum.

    Please let me know.

    Thanks
    Graz

  6. Hello,
    I tried to do all steps with the help of the video. Now, currently, I can book the appointment and can be seen through WordPress. But the same slots are not showing in Google calendar... Can you please tell me how to show the slots in google calendar. I referred to a lot of videos and tutorials but still, it's not working.

    • Hello.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

      Kind Regards.

  7. Hi There,
    I don't know but I think a setting has been changed due to which the booking is been automatically getting approved and getting marked as "Booked" in the Frontend calendar, Can you please help me solve the issue.

    • Hello.
      You can deactivate it at the Booking > Settings General page in auto cancelation / approval section.
      Kind Regards.

  8. Bonjour,
    Je ne parviens pas à synchroniser les calendriers Booking, Air B&B et expedia. Pouvez vous m'aider afin de me faciliter la gestion et éviter les doubles réservations

    • Hello.

      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

  9. Hi, is there a way or an option to integrate Mailchimp into the plugin so users have an option to signup to a newsletter on booking?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  10. Hi,

    We currently allow three types of bookings
    a) Room 1
    b) Room 2
    c) Room 3
    d) Entire Property

    Is it possible to configure the booking form so if someone books (d) Entire Property, it automatically marks (a)-(c) as unavailable during those dates?

    Apologies if this is answered elsewhere - I tried searching but couldn't find an answer.

    • Hello. 
      Yes, it’s possible to make such configuration with aggregate parameter. Please check more here 
      https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will  explain it in example of booking separately  rooms and entire house. Please note,  all  such separate properties will be have the separate booking forms with  calendars at  front-end side of your website. Its means that  you can  book  entire house,  or specific room  at  separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all  paid versions of Booking Calendar).

      Please check more about " aggregate " parameter  in the Booking Calendar shortcode  here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter  make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:

      - House       ( ID = 3 )
      - Room #1   ( ID = 4 ) 
      - Room #2   ( ID = 5 ) 

      And you need to  insert  the Booking Calendar shortcodes like this

      House
      [booking type=3 aggregate='4;5' ]

      - Room #1   ( ID = 4 ) 
      [booking type=4 aggregate='3' ] 

      - Room #2   ( ID = 5 ) 
      [booking type=5 aggregate='3' ] 
      ....

      If some Room will be booked for specific date(s),  this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s),  so  in all   Rooms (booking forms), these dates also  will be unavailable.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/ 

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.