Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Good afternoon,

    Your plugin is great, but my clients have problems with completing an appointment, since the time of the appointment and the contact form are hidden at the end of the webpage, and it is only visible if they scroll down the whole calendar. It's specially annoying on smaller screens, like mobile phones.

    Is there anything I can do to fix it?
    Is it possible to make the calendar look smaller, show only one moth when getting responsive, or make autoscroll when selecting the date?

    Here you can check the website: https://ming-acupuntura.com/reserva/

    Hope you can help!
    Thank you in beforehand,
    Best.

  2. Hi great plugin, but I had a problem with booking form.

    I've made a change on core/lib/wpdev-booking-class.php at line 1155 to allow preselect date period directly from the shortcode.

    Before:

    $res = $this->add_booking_form_action($my_boook_type,$my_boook_count, 0 , $my_booking_form , '', $start_month_calendar, $bk_otions );

    After:

    $selected_dates = isset($attr['selected_dates']) ? $attr['selected_dates'] : '';
    $res = $this->add_booking_form_action($my_boook_type,$my_boook_count, 0 , $my_booking_form , $selected_dates, $start_month_calendar, $bk_otions );

    Did I do it wrong? Is this a better way to perform the same task? If yes how?

    All the best
    Diego

    • Hello.
      1) Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      2) Relative shortcode and parameters in the shortcode you need to use such parameter, relative to your fix:
      selected_dates='21.02.2023, 22.02.2023, 23.02.2023'
      or
      selected_dates='21.02.2023'
      etc..

      • Yes, I understand you do not support this kind of customization.
        I think this is a missing point and I did it as described above just to use the shortcode [booking] as you've explained in your reply.

        Looking forward to an useful feature like this.
        All the best.
        Diego

  3. Hi there
    I made a quick video explaining my issue: https://www.loom.com/share/8bf868d1b6864390a97b5e7c29936d0d.
    I want the bookings to use the form it was made with for sending emails and showing the overview. In our case, the form we use to make a booking has no influence on the content of the confirmation and the layout on the booking overview page.
    Is there a way to fix that?
    Thanks

    • Hello.
      Currently the booking details, that is showing in the Booking Listing page and in emails, depends only from the "default form" that was defined for specific booking resources at the Booking > Resources page. It's does not depend from the form, which was used during booking process.
      I will add this feature "showing booking details, depending from the booking form, which was used during creation of the booking" to the TODO list for having it in future updates of plugin.
      Thank you.

      • Okay, I see. Can you think of some kind of workaround, maybe with a conditional field? Or do you think a developer could easily adjust the logic to how we want it?

        • Hello.
          We just need to add this new functionality to the plugin. Curently there is no some easy trick or workaround small code.
          Hope we will add this new feature asap.
          Kind Regards.

  4. Hello,

    We have a form with a single radio button:
    [radio my_radio id:my-radio class:my-radio class:h2 class:text-dark "My Radio"]

    Whenever the form is submitted by the user, that radio button's value is recorded as "on" even if it hasn't been clicked.

    This then gets saved to the database and sent via email. And it shouldn't be so.

    Is this a bug or should I configure the radio in another way?

    Thank you!

    • Hello.
      I have mad tests with this radio button, and I do not have the issue of status "on" if I was not selected this radio button option.
      You just need to be sure that during reloading of the page, this radio button has not been checked.

      But please note, usually, if you have only one option to select, instead of radio button, you need to use the checkbox.
      Kind Regards.

      • Hello.
        Just to clarify, in the booking form I had used this:
        <p>Radio: [radio my_radio id:my-radio class:my-radio class:h2 class:text-dark "My Radio"]</p>
        and in "Content of booking fields data" form I had used this:
        <strong>Radio</strong>:<span class="fieldvalue">[my_radio]</span><br/>
        Kind Regards.

        • Hello,

          Thank you so much for the quick response.

          In my setup, there was a conflict with another radio input element. I was trying to use one from your plugin and a hard-coded one.

          I just opted for using two radio inputs generated by the plugin.

          Thanks for your help!

  5. Hello,

    How can I send an automated email after someone has paid for a booking?

    We need to send them access instructions that we cannot send before them having paid.

    Is there a WP hook I can connect to?

    (We are using the Business Large version of the plugin.)

    Thanks in advance!

    Kind regards,
    Mario Nikolov

    • Hello.
      Probably you need to configure this instruction in the "Approved" booking email template at the Booking > Settings > Emails page.
      Please note, depends from your payment system, the approving of the booking can be automatic, or manual (you need to approve the booking at Booking Listing page, after you had received the payment).

      Usually the automatic approving of the booking is working in Stripe payment system, that is redirecting to your website, automatically, after payment process.
      In PayPal you need to configure the IPN for such purposes. The auto approve of the bookings, after payment process, you can activate at the Booking > Settings > Payment page in specific activated payment system (if it's support auto approving).
      Kind Regards.

      • Hello,

        Thanks so much for your help!

        I just realised that a booking doesn't need to be automatically approved for it to go to the payment stage.

        I was a bit confused about the two options for automatic approval in the admin panel: the one in the General section and the one in the Payment section.

        Having set automatic approval on the Payments section, the emails are now sent according to our requirements.

        Thanks for the timely support!

        Kind regards,
        Mario Nikolov

  6. Google Analytics integration - We have Google Analytics set up on our site that uses WP booking calendar, but ideally we'd track the value of sales using e-commerce tracking. We don't just want to know if a sale completed, but how much that sale was worth. Is there a way to do that please?

  7. Hi How can I change the years displayed on the Booking Widget, to show the next 3 years, hiding this year?

  8. Hello,

    our business does mediation of cleaning staff. At the moment we don’t use an online market place, we organize the orders via backend – because of huge increase of the orders we can’t handle this anymore.
    Our goal is a booking system, which allows the customer to decide which cleaning person he wants to hire for his order.

    After the customer decided the date and the cleaning person he should pay via Stripe.
    In our stripe system every cleaning person is a product, which gets “bought” with every booking. This is necessary because the money splits up immediately between cleaning person and our business after the payment.
    -> The customer needs to buy the cleaning person via the booking plugin.

    So a few questions:
    Is this possible with your plugin?
    Is the plugin compatible with Avada Builder Theme?
    Do we need to implement WooCommerce to create the products?
    If a customization is needed – how much is the estimated price?

    This is a short summary of our requirements and procedure:
    https://www.dropbox.com/s/nt96lxgol2kp7g6/requirements_and_procedure-graph.pdf?dl=0
    Thank you in advance!

    Greetings from Germany,
    Julian

    • Hello.
      1) On terms of Booking Calendar, your products (cleaning staff) it’s booking resources in plugin - unique calendars with own availability.

      The ability to have independent calendars possible in any paid versions of Booking Calendar. Check more here https://wpbookingcalendar.com/overview/#booking-resources

      You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/

      Please read the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      2) Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      3) we do not tested it with avada theme. But some of our customer was used it.

      You can use any theme. The general rules, for any WP themes for using together with Booking Calendar plugin, is that theme do not generated any JavaScript errors!
      Otherwise calendar will not show. Its general rule for any WP Theme from plugin.
      You can download the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ) to test if its working correctly with your theme.

      4) Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

      Kind Regards.

  9. Hello i have buy the license Business Large

    But i can't creat a second form :

    into Configuration. You can create several custom booking forms at the Booking > Settings > Form page by clicking on "Add new Custom Form" button

    the button "Add new Custom Form" is not appear , what can i do ?

    • Hello.
      Can you send screenshot of Booking > Settings > Form page and Screenshot of Booking > Settings General page to me.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

  10. Hi, I've just updated the Booking Calendar Business Small (single site usage) to v9.4 - and added in Changeover days.
    I've tested it with a new booking with check-in time set to 10am, and check-out set to 3pm, 7 days later, but the times don't show in the calendar and 'Pending' bookings don't show up either.
    Am I missing something in the settings? When I look at the video on how to set this up, some of the fields that are set in the video, are not available in my version.
    Any help would be greatly appreciated!

    • Hello.
      1) Please note, you need to set check in time as 15:00 (it’s means 3p.m.) and check out time as 10:00 (10am).
      Otherwise the Change over days will not work. At the same date firstly visitor need to check out (10:00) and only then another visitor can check in (15:00).

      2) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.