Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, Is there an option in the plugin which will allow customers to request a booking without payment, and then once Admin approves the booking, an email would be sent to the customer with a payment link? Thank you, Dominik

  2. Hi! Im sending this on behalf of bk@wecamp.no.

    I have been working on a implementation of additional features on the booking calendar for my step-dad.

    I have made some simple html/css features that include choosing Insurance types for every booking and additional optional items.

    My question here is where i can find the js page that is responsible for sending booking data to the database and respectfully which code gets the data to the calendar admin page.

    This is a very small feature that we want, but cant achieve with the booking calendar we have have today. However i would think its possible to add some additional code to also include insurance price with lets say the booking price. Aswell as an indicator that lets the admin know that insurance type standard has been bought.

    Example:

    • Hello.
      the booking form submitted from this JavaScript file: ../wp-content/plugins/{Booking Calendar Folder}/js/client.js
      from this function:
      function form_submit_send( bk_type, formdata, captcha_chalange, user_captcha ,wpdev_active_locale){

      And at the server side, it's processed inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/core/lib/wpbc-booking-new.php
      at this function:
      function wpbc_add_new_booking( $params , $is_edit_booking = false ){

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      Kind Regards.

      • Ok i understand the situation. If anything we will make a backup, and make a test environment for the other additions. We appreciate the support and wish you good luck.

        However i will note that these code changes are for private use only.

  4. Below thing is possible with this plugin and if yes do we have to use pro version or simple version will work?

    Admin will have administrative access to the website. This user role can add, edit, delete all the events. The admin will also be able to view all the users (organizers) interested to book for a particular slot of the event and hence, approve/reject the interested user. Upon the approval of the interested slot, the user will be sent with a payment link to make the payment for the event.

    • Hello.

      Please note, "Booking Calendar" it's WordPress plugin, and can be installed only at the WordPress websites. You can define the minimum user role to access to the booking admin panel at the Booking > Settings General page in right side of this page.

      1) You need to check the Booking Calendar Business Small or higher versions.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      2) In case, if you need to send payment request to the user who submit the booking and do not show the payment form after the booking process, so then you can send payment request email from the Booking Listing page. Watch it in the second part of this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

  5. I am using the simple free version and, since the update, it won't load at all.

    Any ideas?

    Thanks

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  6. Hello

    I'm working with the functions from your wpbc-dev-api.php file. It's very useful to have, but im missing two important functionalities. A function to approve or refuse bookings and one to delete/trash bookings.
    Is there any way to achive this?
    Do you plan to implement such functions in the future?

    Thanks and
    Best Regards,
    Jan

    • Hello.
      We will add this feature to the TODO list for improving api about this actions. We will have it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  7. Hello. I bought the plugin, I did not receive anything in the mail. The money was deducted from the car, the letter did not come. id: {CUTTED}

    • Hello.
      The email with link for downloading plugin was sent during yesterday to your email adress: igor.rubanik @ gmail.com
      Please check spam folder, if you do not see it in inbox.

      I will resend this email now, as well to that email address.
      Please recheck carefully, if it's correct email address, Otherwise check spam.
      Kind Regards.

  8. Hello

    After the last update of the plugin, I have not been able to import some of the events from Google Calendar.

    I've already checked all the API Key settings and it's fine.
    I also checked the parameters to import the events and they are correct.
    In the google calendar I also checked and events do not cross or overlap

    The difficulty is that I can't import new events.

    I hope you can help me.

    Thank you

    • Hello.
      Please try to make import via ics feeds to the Booking Calendar.

      Otherwise send screenshots of your import configuration and what exactly events was not imported to support @ wpbookingcalendar.com

      Thank you.

  9. what is the easiest way to block out a period so it's not possible for users to book? Of is it possible to stop people being able to book after a certain date. At the moment we don't want people to book past the end of Feb 2024. Calendar currently set to display 12 months. I know I could add a booking, but don't want to have to do this daily

  10. Hello, We have built a new website and want to copy everything across, how do we do this?

    • Hello.
      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version.

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website.

      According transfer of the Booking Calendar Data.

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database.

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

      • Hello support,

        Thanks for this. I am not the best at using php myadmin or other software like this.

        I have asked my team if someone can help.

        If not is there an eaiser way for dummies like me?

        Also how do I let you know we are changing? To confirm the main domain is the same but the site will be different.

        Jake.

        • Hello.
          Curently it’s only the way how to make such migrate.
          Before transfer just send info about the old and new dns of your websites. Please send all this to support @ wpbookingcalendar.com
          Kind Regards.