Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, I have to manage the costs with and without VAT.
    I have filled in the prices in the calendar without VAT (also in the seasons and options) because I am addressing professionals. In the custom form, there is the total that is displayed according to the options (always without VAT). Then I also have to show the final calculation with VAT to proceed with the Stripe payment. Unfortunately, we can't mix reference costs without VAT with payments with VAT.
    I can't find anything to manage this situation...
    Please help me!

    Translated with http://www.DeepL.com/Translator (free version)

    • Hello.
      Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      • How do I add the exception to the page with booking form for do not cache this page(s)???

        • Hello.
          Such options usually available in the settings of your cache plugin. Please contact support of your cache plugin about how to configure it.
          Thank you.

  3. Buongiorno, è possibile integrare come sistema di pagamento paypal checkuout? se si come? grazie

  4. Hello, is it possible to integrate paypal checkout as a payment system? if you come? Thank you

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      We will include in near future updated version of PayPal integration.

      Kind Regards.

  5. How can I select different available timeslots per selected available days. I want full control of my availability without recurrence.

    • Hello.
      All available (not booked) time slots must be available by default for ability to select and submit booking on specific selected date.
      If you have different workflow, please explain how to generate this issue and send the link to your page with booking form, where you are having the issue.
      Thank you.

      • I'm afraid I don't understand. I'm aware it is possible to select specific available timeslots in the form, but this makes the available time slots the same for every day. I want to be able to set my available times on each available day like I can on the availability tab calendar.

        I do not have a booking page yet because I'm trying to find a plugin that allows me to implement the workflow I need.

        • Hello.

          It's possible to have the different times selection for the different days in the Booking Calendar Business Medium or higher versions. 
          Please check more here https://wpbookingcalendar.com/overview/#times-week-days
          You can check more info about this configuration at this page https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

          Kind Regards.

  6. Bonjour
    Help please, merci pour votre aide, je n'arrives plus à créer de réservations

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:481|V:10.Business.Small.Developer.9.5.2| DB:Duplicate entry 43-2023-04-05 00:00:00 for key booking_id_dates::INSERT INTO mod412_bookingdates (booking_id, booking_date, approved) VALUES (43, 2023-04-05 00:00:00, 0 ), (43, 2023-04-05 00:00:00, 0 ), (43, 2023-04-06 00:00:00, 0 ), (43, 2023-04-06 00:00:00, 0 )]

    • Hello.
      Please check this troubleshooting instruction:  https://wpbookingcalendar.com/faq/duplicate-entry-key/
      Otherwise check  about any conflicts,  like conflict  with  motopress plugin,  that  can  override the Calendar and generate this issue. In this case,  please deactivate this plugin,  or be sure to use latest  update of Booking Calendar. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

      • Merci il s'agissait de l'option horaire qui avait été activé, je n'ai pas trouvé où préciser les horaires, du coup sûrement pas bien paramétré. Pour l'instant c'est désactivé. Merci pour votre réactivité !

        • Hello.
          Ok, good to know that is has been resolved.
          Kind Regards.

  7. Hi,
    The Booking Calendar sends email automatic when booked and when confirmed etc.
    Is there any way to track when the system have sent an email?
    I would like to know what email was sent for some years ago (2021) to the client, if possible.

    Thanks in advance

    • Hello.
      Unfortunately, Booking Calendar does not have the track/log functionality of sent emails. Sorry.
      You can check about some emails log at your server, if your server has such functionality.
      Kind Regards.

  8. Hi,
    I need deactivate specific days, for example, Thursday and Friday of this week, but not every Thursday and Friday.
    In the free plan I think it is not possible to do this easily, is it possible to do it in the personal plan or small business plan?

    Thanks !!

    • Hello.
      You can easily do it at the Booking > Availability page in latest update of Booking Calendar 9.5.4
      Just select your dates, then select unavailable status and click on Apply button.
      Kind Regards.

      • Okey, I've not explained all the problem.
        On the calendar I've only available saturdays and sundays. Now I need activate this Thursday, Friday, and next Monday, only for this week. If I available Monday, for example, it activates all Mondays.

        Can I activate only this days?

  9. Hello, we bought the small business version and have a question or two.

    The big one is, how can we book multiple people in the same time slot? We are trying to book area tours, not an object like a hotel room or a car with a limited number.

    • Hello.

      Unfortunately, if you need to make the several specific number of bookings per the same time slot at the same date in SAME CALENDAR, it is NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion below.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific time slot, this time slot becomes unavailable for the other visitors for that selected date in the current specific calendar.

      In lower versions of Booking Calendar it is possible to make bookings only for restricted timeslots.

      You can configure the time slots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per day, then you need to check the Booking Calendar Business Large version, where it is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less than capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in the Booking Calendar Business Large version for each of your times and then have the independent calendar for each of your time slots for the reservation. It means that your visitors firstly need to select the times in the select box, where all your options will be listed.

      And only after that select the date and fill the booking form. It can look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

  10. Hello,

    I'm trying using the demo to apply a specific form for a given resource (using the "Default form" select) in the Resource Back Office page.
    However, even if I apply a "A Form" for a "A Resource", and a "B Form" for a "B Resource", It's doesn't work : Forms for the two resources are the same, It always render the Standard Form.

    Am I doing wrong something ?
    I have tested on the Business Medium and Business Large Demo and the problem is the same.

    TY,
    Emmanuel

    • Hello.
      If you are using the booking resource selection shortcode: https://wpbookingcalendar.com/faq/shortcode-booking-resources-selection/
      then you need to be sure that you do not use this parameter form_type='standard' in the shortcode. Please remove it.
      Otherwise it's overwrite the "default custom booking form" option from the Booking > Resources page.
      The shortcode have to be like this:
      [bookingselect label='Please select the resource:' nummonths=1 type='17,16,15']
      where you defined your existing ID of booking resources instead of 17,16,15

      And then open the Booking > Resources page and define for specific booking resources the specific custom booking form.
      Kind Regards.