Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    Before buying plugin I need to make sure if bookings from airbnb will be updated in real time on my website ? And if bookings from my website will be updated in real time on airbnb calendar ?

    Thank you for your answer.
    Myriam.

    • Hello.
      No, it's not the real time sync. Sorry. Please check this info about how it works.

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when a visitor opens your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcodes to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

      Kind Regards.

  2. Hello team,

    I have a big issue from last update...
    when i auto import my agenda from google my time slots is between the date what users choosed and 00:00.
    I'm always getting 00:00 so all of my days inside my booking calendar are automaticaly blocked...

    Any help please ?

    • Hello.

      Can you send screenshot of the issue and send link to the .ics feed that you import.
      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

  3. Hi,
    i need to change the number of visitore for example in every boat. I have 4 boats and the first two can carry 4 visitor and the others 8.

  4. Hello:
    I just bought the Business Small version and I have several questions.
    1.- I want to allow them to make reservations and pay through my bank's POS. How do I include the CECA (payment gateway in Spain) plugin within the payment options? They have a plugin for Woocommerce.
    2.- I want to put different prices according to the date, how do I choose the price of the apartment according to the date?
    3.- I have tried to put the default form "Payment", but it only allows "Send". How do I make it possible for them to pay directly on the form?
    Thank you

    • Hello.
      1) Unfortunately, the Booking Calendar does not support integration with WooCommerce plugin. Sorry.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

      2) If you need to set the different cost for the different days (seasons), then it's possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#rates
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      Test it here https://bm.wpbookingcalendar.com/

      3.1) Please be sure that the cost of the booking higher than 0. Open the Booking > Resources page and set some cost for your booking resources.
      3.2) Then open the Booking > Settings > Payment page and be sure that you have activated and configured at least one payment system, such as PayPal or Stripe.
      3.3) And at the Booking > Settings > Payment > General page please be sure that this option "Do not show payment form, after submit booking form" has been deactivated (unchecked).

  5. Hello, we have been using Business Medium MultiSite for several years to reserve workplaces within our company. After an employee has reserved a workplace, they will receive an email in which the reservation can be removed. This procedure is perceived as inconvenient. Is it possible, for example, in the popup of the reservation overview that the user here deletes his or her reservation? As is possible in the backend for administrators.
    Thanks

    • Hello.
      1) "After an employee has reserved a workplace, they will receive an email in which the reservation can be removed. "
      You can remove the cancellation booking shortcode from the "New (visitor)" email template at the Booking > Settings > Emails page.
      2) It's does not possible in usual calendar to see the ability to delete the booking.
      But you can use other shortcode (link) in the emails for showing all past bookings of the visitor.
      If you need to show for users all past bookings of this user, then check here: https://wpbookingcalendar.com/help/user-bookings-listing-video-tutorial/

  6. Hello!

    Is it possible to combine the timeslots and duration so that corresponding timeslots are then blocked?

    To explain:
    there is one resource/ calendar to book massage sessions.
    There are sessions that last 60 minutes, 40 minutes and those that last 90 minutes.
    However, there should be no freely selectable start and end time but certain times to begin.

    http://www.diasporafriends.de/zzsuveda/kontakt/
    For example, I booked a unit here on 4/29 at 10:00 am for 90 minutes and yet the timeslot for 11:00 am is available.
    Is there a solution to this problem?

    Version: Business Small SingleSite 9.5.2

    Thank you very much!
    Jonas

    • Hello.
      You can use selection of start time and duration of time fields at the Booking > Settings > Form page.
      For example:
      <p>Start Time:<br />[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00"]</p> <p>Duration:<br /> [select durationtime "1 hour@@01:00" "1 hour 30 min@@01:30" "2 hours@@02:00" "3 hours@@03:00"]</p>

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Kind Regards.

      • Thank you very much!!

        One more question: is it possible to display the "key/ title" instead of the value in the email templates?
        Something like [durationtime show="title"]

        Best regards,
        Jonas

        • Hello.

          When you use duration time values, it's exist from 2 parts "Title@@Real value"
          Title can be any text. And real value can be time in 24 hour format, like: 13:45
          Example:
          [select durationtime "1 hour@@01:00" "1 hour 30 min@@01:30" "2 hours@@02:00" "3 hours@@03:00"]
          At the Booking Listing page and in emails can be showing only values.
          In the booking form is showing titles.
          Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

          Kind Regards.

          • In the emails possible to show only values.
            Kind Regards.

  7. Hello,
    before buying the plugin, I would like to know if I can do the following:
    I have a house with two apartments. I must be able to rent all the house or rent separately.
    If I rent the whole house, I shouldn't be able to rent the apartments separately. can i do this With which version?

    • Hello.
      It’s possible to make such a configuration with aggregate parameter.
      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will explain it in an example of booking separate rooms and the entire house.

      Please note, all such separate properties will have separate booking forms with calendars at the front-end side of your website.
      It means that you can book an entire house, or specific room in a separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources), if some booking was made in only one calendar (booking resource), then it’s possible to configure it with "aggregate" parameter in the Booking Calendar shortcode ( it's possible in all paid versions of Booking Calendar). This parameter makes the dates in the calendar unavailable if these dates were booked in some other booking resources.
      Please check more about "aggregate" parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/

      Example of configuration:

      Booking resources at the Booking > Resources page:

      - House ( ID = 3 )
      - Room #1 ( ID = 4 )
      - Room #2 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes into the pages like this

      - House
      [booking type=3 aggregate='4;5' ]

      - Room #1 ( ID = 4 )
      [booking type=4 aggregate='3' ]

      - Room #2 ( ID = 5 )
      [booking type=5 aggregate='3' ]
      ....

      If some rooms will be booked for a specific date(s) or time, these dates/time will be unavailable in House calendar.
      And if House will be booked for a specific date(s), then in all Rooms (booking forms), these dates also will be unavailable.

  8. When we make a new user activated and also make the user as Super Admin I see a new resource been added with $50 along with existing one. Why this is happening?

    • Hello.
      It's test booking resource.
      When you activate the Regular user, we create a booking resource, to be sure that this user have at least one calendar.
      You can delete or rename or reconfigure this booking resource.
      Kind Regards.

  9. Hello,

    I'm thinking of using your plugin with one of the premium plans, but there are a few things I'd like to check first.

    1. Assuming I've understood correctly different services are referred to as "resources" in the FAQ. Is there a way to have several services, each with different durations (15 minutes, 1 hour, 8 hours), all on a single calendar?

    2. If #1 isn't possible, is there any way to have a booking from one service block off a time period for the other services?

    • Hello.
      In the same calendar does not possible to have several different services.

      But if you need to show as unavailable some dates or times in all calendars (booking resources), if some booking was made in only one calendar (booking resources), then it’s possible to configure it with "aggregate" parameter in the Booking Calendar shortcode ( it's possible in all paid versions of Booking Calendar). This parameter makes the dates in the calendar unavailable if these dates were booked in some other booking resources.
      Please check more about "aggregate" parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/

      I will explain it in example of booking separate rooms:

      Example of configuration:

      Booking resources at the Booking > Resources page:

      - Room #1 ( ID = 3 )
      - Room #2 ( ID = 4 )
      - Room #3 ( ID = 5 )

      And you need to insert the Booking Calendar shortcodes into the pages like this

      - Room #1 ( ID = 3 )
      [booking type=3 aggregate='4;5' ]

      - Room #2 ( ID = 4 )
      [booking type=4 aggregate='3;5' ]

      - Room #3 ( ID = 5 )
      [booking type=5 aggregate='4;5' ]
      ....

      If some room will be booked for a specific date(s) or times, this date/time will be unavailable in other rooms, as well.

      2) Also you can be interesting in ability to configure several different custom booking forms with different fields (time duration). It’s possible in the Booking Calendar Business Medium or higher versions.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/
      Kind Regards.

  10. Re: Calendar Time Slots.
    How are multiple time-slots selected, please? For example, the picker has 09:00 - 10:00; 10:00 - 11:00; 11:00 - 12:00 - how do I select all times within a booking request?)
    Many thanks,
    Richard