Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. hello support,
    I want to buy the Business Small Booking Calendar plugin.
    The website that I will use with this plugin will probably change its domain-name in a couple of month ... will that give any problems for the license?
    Thanks again for the support and greetings,
    Jakob

    • Hello.
      No, it’s will not. Just inform us about old and new dns of your websites. Please send all this to support @ wpbookingcalendar.com
      Thank you.

  3. Hi
    I'm trying to see if this plugin (we have 1 site small business version) will allow bookers to book more than one time slot at a time per booking i.e. can they book 9am-10am AND 10am-11am (so booking a 2 hour slot) on the same booking?
    I can only find that they can book one time slot at a time.
    Thank you

    • Hello.
      Did you check this?

      1. In your screenshot you have defined this page https://www.stmarksprimary.net/edit-farm-booking/ as a page where you have inserted the [bookingedit] shortcode.
      2. Please recheck that this page have this shortcode and not some another.

      3. In your emails at the Booking > Settings > Emails page, please use these shortcodes [visitorbookingediturl] or the [visitorbookingcancelurl].

      4. Then create new test booking, check the email. And use the links in such email for edit or cancel the bookings.

      What exactly URL do you have in the email for editing your test booking , can you send it ?
      Thank you.

  5. Thank you for pointing me to the right place for getting bookings over different time slots - very helpful!

    I have set the calendar for bookings to be made on more than one day (multiple days not a range), and set the form to show a start time and then a duration. You can see it here: https://emhg.co.uk/calendar

    But when I add the time slot to a multiple day booking, it books from the start time on the first day to the finish time on the second/last day (but not the days in between).

    For example, if I want
    15th May start time 3.30pm-4.30pm
    16th May no booking
    17th May start time 3.30pm-4.30pm
    i.e. the same duration on both dates, I would expect to be able to pick the two dates and then the start/duration and it would repeat for both days selected.

    However, the booking is showing in the calendar for
    15th May booked from start time 3.30pm until close time
    16th May nothing booked
    17th May booked from open time to 4.30pm

    Is there a way around this? Otherwise groups booking their usual time slot for each week will have to do each week individually, which isn't great.

    Thank you!

    • Hello.
      Please open the Booking > Settings General page in "Calendar" section and set checked this option "Use time selections as recurrent time slots".
      Kind Regards.

      • Perfect, thank you so much. The purpose of that box wasn't clear to me for this requirement, but I'm all sorted now.
        Thanks again for the speedy response.

  6. Hi,
    We are starting a B&B. We like to have a option for customers to select check in check out date. That shows diagonal reservation. You mention this option in the small bussiness version. But in the demo admin panel ik cannot locate the option. So is a checkin checkout option available in the small bussiness version?
    Regards,
    John.

    • Hello.
      Yes, it's available in the Booking Calendar Business Small or higher versions. You just need to activate the "range days selection mode" and then activate "using change over days" option at the Booking > Settings General page in "Calendar" section.

      Or you can test the live demo of Booking Calendar Business Medium version, that configured by default for such type of bookings: https://bm.wpbookingcalendar.com/
      Kind Regards.

  7. Hi,
    I am looking to purchase booking calendar, how will the search bar on the website look?

  8. I have a question about the available forms. I try to be clear, so I give an example: have two totally different items that my clients can book. So I need also different form-fields. Is it correct that this is only possible with the "Business Medium (or higher) Booking calendar"?
    Thanks again!

  9. I saw that you allow integration with your own payment gateway, could you help me integrate with MercadoPago's payment method?

    • Hello.

      Booking Calendar does not support MercadoPagopayment system integrations.
      If you want to make the integration of your payment system by yourself, you will be able to check how integrated payment systems exist in the plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.
      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

  10. Hi support;
    Is it possible to partially book with quantity variable and not by hours? For example, 50 people make the reservation partial and 100 people complete it.
    Thank you.