Support Archive

Important!!! Check actual Support Forum, if you need to ask a Questions.

Dan T on 01/02/2015 at 22:16 said:

Looks like you guys have a bug that breaks editing permalinks in the main WordPress page/post editor...

I'm getting "editPermalink is undefined" in my JS console.

Cheers,

Dan
- Support on 01/02/2015 at 22:18 said:
  
  Hello.
  Can you send the link to the page with this error ?
  Kind Regards.
  - Dan T on 02/02/2015 at 00:51 said:
    
    It's on any of my editing pages, running the plugin version 5.3, WP version 4.1.
  - Support on 02/02/2015 at 00:55 said:
    
    Hello.
    Are you sure that it's because of Booking Calendar?
    Booking calendar does not have functionslity relative to the permalinks.
    Try to deactivate the booking calendar and then retest it.
    Kind regards.
ingosch on 02/02/2015 at 11:44 said:

Hello,

the number of guests dropdown of a ressource shows 1-5 but the max number of guests of this ressource is only 2.
Is it possible to show only the actual number of guests?

I have 60 ressources and I want to use one form for all of them.

Thank you
- Support on 02/02/2015 at 11:47 said:
  
  Hello.
  Unfortunately, in actual version this feature is not available, yet. Sorry.
  Kind Regards.
  - ingosch on 02/02/2015 at 12:13 said:
    
    Ok,
    is there at least no chance to manipulate the bookingform shortcode ?
    
    When is this available?
    - Support on 02/02/2015 at 12:22 said:
      
      Hello.
      You can configure the different custom booking form for the different booking resources in the booking shortcode.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      You can also check how to execute the booking shortcode from the PHP file: https://wpbookingcalendar.com/faq/insert-booking-shortcode-into-any-place-of-site/
      
      I can not say when exactly that update will come. Sorry.
      Kind Regards.
      - ingosch on 03/02/2015 at 13:36 said:
        
        Hey, thanks for the links but there is no solution for this issue.
        
        It's a serious issue. People try to book a ressource for e.g. 4 people, they fill out the form, everything is fine, prices are calculated... then they press book now and find out that the max number of visitors is 2.
        
        You know what happened then? They leave the page and book somewhere else.
        Please fix this in your next update. I`ve purchased the big business version.
        
        If there is a workaround e.g. manipulate the displayed number of guests within the bookingform shortcode, please let me know.
        
        this issue causes a lot of trouble
        
        Thanks for your support
        
        Support on 03/02/2015 at 14:44 said:
        
        Hello.
        I will add this feature to the todo list with high priority.
        Thank you about notifications about this.
        Kind regards.
        
        ingosch on 03/02/2015 at 16:25 said:
        
        Sounds good, thank you.
        
        Another issue is that the number of children is not included to the number of max. visitors.
        
        e.g.
        a user books a ressource which is limited to max 3 visitors.
        If the user choose 3 adults + 2 children the booking is approved. Thats a problem cause actually the ressource is limited to max 3 visitors, no matter if the visitors are adults or children.
        
        Suggestion:
        Maybe it would make sense to show a notification message directly after choosing too many visitors. Like "this ressource is limited to max. 3 visitors"
        
        Support on 03/02/2015 at 16:30 said:
        
        Hello.
        Thank you for suggestion.
        And yes I will think how to improve process with selctions children and visitors.
        Right now it's (checking availbaility) working only with one select-box - selctions number of visitors.
        Kind regards.
iTundra on 03/02/2015 at 12:10 said:

Hello,

I have configured the deposit payment, however, I see that when you go to the payment page it shows only the option for deposit. I see that you can choose the days between total an deposit, but I want to choose both options to pay, with deposit or 100%.

Thank you.
- Support on 03/02/2015 at 12:13 said:
  
  Hello.
  Unfortunately, this feature has not exist in the Booking Calendar versions, yet.
  Its at our todo list, and will be available in future updates.
  Kind Regards.
ingosch on 03/02/2015 at 17:05 said:

Hello again.

I'd like to list specific additional cost values.
For example:
cleaning fee: $45
pick up service: $60
breakfast: $30

[additional_cost_hint] only shows the summary of all additional costs without naming them.

thanks...
- Support on 03/02/2015 at 21:46 said:
  
  Hello again.
  Unfortunately its does not available in the actual versions.
  Its possible to show only total cost of such additional costs by using this [additional_cost_hint] shortcode.
  Kind Regards.
Dimitris on 03/02/2015 at 21:35 said:

Dear Support,
I have a question regarding the Time Slot.
The default color of timeslot when this is not available is Gray.
How I can change the background color of specific range timeslot when this is booked(not available for the visitor)?

Thanks
- Support on 03/02/2015 at 21:52 said:
  
  Hello.
  The Booking Calendar does not chnage the color of these time-slots, but chnage the status of those options to the "DISABLED".
  If you want also to change the background color, so you can try to make this customization in the ../{Booking Calendar Folder}/inc/js/biz_s.js file
  under this line
  jQuery( time_slot_field_name + ' option:eq('+j+'),'+time_slot_field_name2 + ' option:eq('+j+'),' + start_time_slot_field_name + ' option:eq('+j+'),'+start_time_slot_field_name2 + ' option:eq('+j+')').attr('disabled', 'disabled'); // Make disable some options
  Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
  
  P.S. At the above section of that code, you can find this line:
  jQuery( time_slot_field_name + ' option:disabled,' + time_slot_field_name2 + ' option:disabled,' + start_time_slot_field_name + ' option:disabled,' + start_time_slot_field_name2 + ' option:disabled').removeAttr('disabled'); // Make active all times
  You will be need to make there also some customization to reset your background to the default color, otherwise with sometime you will have background for all elements as for disabled timeslots. Just need to have this "reseting".
  Kind Regards.
  - Dimitris on 06/02/2015 at 23:27 said:
    
    Thanks for your answer.
Thomas L. on 04/02/2015 at 17:45 said:

Hello,

I have an issue with the Paypal pro payment solution.
Here is a picture of my configuration : https://puu.sh/fsI5R/cf6358a054.png
As you can see, i checked the box to set Paypal payments active, entered my Merchant ID and selected the "online" mode instead of sandbox.

When I try to go through the process, here is what happen :
1) I fill the form for the booking : OK
2) I click on the booking button : OK
3) I am asked to pay a deposit : OK
4) I click on the button to pay the deposit and I get an alert popup "0 error"
5) After I click OK on the alert, I am redirected on Paypal and see this on the page : https://puu.sh/fsIwD/af58e634c1.png
"This transaction can't be processed. Please pay with another card."

I have the same results when I am set in sandbox mode.

Best regards.
- Support on 04/02/2015 at 18:51 said:
  
  Hello.
  Where exactly "0 Error" appear ? Is it after you click the "Send button" in the booking form, before showing the payment form ?
  Or is it after clicking on "Pay now" button ?
  
  Important! Please note, Booking Calendar support the PayPal Pro Hosted Solution integrations. Its does not the same as PayPal Pro. So if you are using the PayPal Pro account, its will not work. Please check more here https://wpbookingcalendar.com/overview/#payments
  
  Kind Regards.
Remy on 04/02/2015 at 23:32 said:

It seems that Yahoo passwords are not getting through to our admin. Any reason this might be happening?
- Support on 04/02/2015 at 23:38 said:
  
  Hello.
  I do not sure that clearly understand your question.
  Booking Calendar does not have any relations to the Yahoo. What exactly you was meaning ?
  Kind Regards.
- Remy on 05/02/2015 at 01:16 said:
  
  *Yahoo Email addresses... Not passwords.
  Sorry, long day.
  - Support on 05/02/2015 at 01:22 said:
    
    Hello.
    Please check the last point from this troubleshooting instruction: https://wpbookingcalendar.com/faq/do-not-get-emails/
Elizabeth on 05/02/2015 at 20:45 said:

Hi, how can I block out multiple days on the dalendar at one time?
- Support on 05/02/2015 at 20:50 said:
  
  Hello.
  At the Business Medium and higher versions you can define these dates as season filter at the Booking > Resources > Filters page and then at the Booking > Resources Availbaility page you can set the dates from the specific season filter as unavailable for the specific booking resources.
  
  Orherwise you will be need to create the blank bookings for these dates at the Booking > Add booking page.
  Kind regards.
TF Goh on 06/02/2015 at 10:07 said:

Hi,

May I know how do I use the booking system as my "add to cart"?
I'm using woothemes mystile, I would like my customer to select the product and then click "book" instead of "add to cart". Customer would then select the date they wish to book the product and click send.
- Support on 06/02/2015 at 10:56 said:
  
  Hello.
  Booking calendar versions does not support the "add to cart" funtionality, yet. Sorry. You can make booking by selecting specific date(s) in calendar and by filling booking form fields and then clicking on submit button.
  Kind regards.
Uwe Häfner on 06/02/2015 at 23:10 said:

Bei einer neuen Reservierung wird keine Mail mehr versendet. Hilfe
- Support on 06/02/2015 at 23:15 said:
  
  Hello.
  Please check troubleshooting instruction about this here: https://wpbookingcalendar.com/faq/do-not-get-emails/
  Kind Regards.

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Support Archive