Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Dear support,

    How I can change the list height of the timeslot in calendar form?

    Best Regards

    • Hello.
      Sorry, I do not sure that clearly understand this. Do you need to change the height of the select list element in the booking form for the timeslots selections, or you need to change the height of the (mouse over) tooltip, which is showing booked timeslots for the specific timeslots. If lats one that its have to chnage the height automatically based on the number of booked timeslots.
      Otherwise please send the link to the page with that booking form.
      Kind Regards.

  2. I've been reviewing WP Booking calendars. While this one has all the functionality we are looking for it does not generate an invite so the Booking can be added to a calendar.
    I see several people are asking for this functionality. Do you have a date when it may be completed?
    We would like our booking to be sent as an invite or, at the very least include ical, ics, etc file that is sent with the booking approvals. Looking forward to your response.

    Thanks

    • Hello.
      The sync functionality with the Google Calendar have the high priority in our TODO list and have to be available in some close MAIN updates. Unfotunately, I can not say about the exact date of this update.
      What exactly you was meaning by the "generation invite" ?
      Kind Regards.

  3. Dear support,
    I’m using the calendar with time slots.
    I would like to ask you how we can change the color of the cell.
    I’m talking about the status of the day. Right now, the calendar has 3 status.
    Status 1: no time booking exist. The cell is green.
    Status2: there is only one time booking. The cell is red with icon clock. It means on this specific day there are available times.
    Status3: all available time slots are booking. The cell is red and the visitor cannot click on it.
    My question is: Can I change the color on status 2 instead of red? We have to change this color on this status because the visitor is confused when they are seeing the red color and they think this day is already booked.

    • Hello.
      1) Please check here: https://wpbookingcalendar.com/faq/change-skin-and-colors/
      2) The color of the day is only meaning about the status of the booking is it approved or pending. If you are having the "clock icon" at the day then its means that the date is partially booked" or if you do not have the "clock" icon then the date fully booked and this date is not available for the selection.
      3) ok.

      Now about your question.
      You can do not approve the bookings, so its always will have the pending status and in calendar you will not see booked (red) status.
      Or you will be need to make customization in the CSS skin of calendar, and for the dates like this define other color. Example:

      .datepick-inline .timespartly.date_approved {
      background-color: #98a;
      }

  4. Dear Support,
    Can we show the count of the available time slots in cell instead of total price?

    Thanks in advance

  5. EMail -> New for Visitor - OK
    EMail -> Modified - OK
    Email -> Payment request - OK
    Email -> New for Admin - OK
    Email -> Approved - NOT OK !!!!!!!

    • Hello.
      Please recheck that you correctly configured this email template and "from email" field of this email template at the Booking > Settings > Emsiks page.
      Because plugin is sending all these email tempkates in the same way.
      Kind regards.

      • I can not find anything wrong. All emails are sent.
        Email after booking not send !
        Previously ok.
        Please Help

        • Hello.
          1) Did you activated (set checked checkbox) for these email templates about the new bookings ?
          2) Did you checked SPAM folder about these new bookings ?
          3) Also please check your mail log at the server for rechecking if these emails was sending or not.

          If you still will have this issue, please send screenshots of the each email templates from the Booking > Settings > Emails page to the support @ wpbookingcalendar.com
          Kind Regards.

  6. Can I create a maximum bookings per day? We need to allow for a maximum of three bookings for any given trip.

    • Hello.
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  7. Hello,

    I'm using free version of this amazing product. I have a short question. My website has five different languages, is it possible to translate fields name, last name, availability on calendar and other fields? I have WPML installed on my WP.
    Here is the link
    https://villa-lostura.com/noviweb/rezervacije/

    Thanks in advance and best regards

        • Hello.
          You can use that format for default and translated text directly in the "form fields labeles".
          For example:
          Oznaka polja #1: Name[lang=pl_PL]Nazwa

          • Thanks! You are amazing, perfect and incredibly fast! Just two more short questions. The same way is for translating email fields I suppose? And, where can I translate availability text under the main calendar?

            Thanks one more time!

            • Hello.
              1) yes, about the emails.
              2) at the General booking settings page at calendar section.

              • Thank you, I figured out!

                I must say, this is absolutely best support I ever had! Congrats!

  8. Is there a way to make the 'Show availability in tooltip' option work when viewed on a smartphone or tablet. The hover info doesn't appear.

    • Hello.
      This showing tooltip of availability over specific days, unfortunately is not working for all mobile devices in actual versions. We will fix this issue in a future updates.
      Kind regards.

  9. Hi,
    I bought small business version.
    I want to change the timezone to IST. When I search the bookings for today they show up for yesterday(Today according to US time)
    Due to this managing bookings becoming a tedious job.
    Please help me to fix this.

    • Hello.
      You can change the timezone for the bookings at the WordPress > Settings > General page. Booking calendar is using the General timezone, that you set in wordpresd settings.
      Also please try to make search at the Booking Listing page by using the check in and check out dates, not just simple today date.
      Kind regards.

      • Thanks for your on time reply.

        We are using the plugin to accept bookings for many taxis that we own. We have to change the resources many a time depending on availability. Checkin and checkout times will vary from one hour to 12 haours(so we cannot use this option to search our bookings).

        We want to figure how to search all bookings which have checkin time greater than time of search. We tried multiple scenarios of searching but went in vain.

        Please advise in this.

        • Hello.
          Please try to make this fix (for the searching at the Booking Listing page, when you are selecting "Today" value at the "Dates Filter parameter" at filters tab).
          Please open this file ../{Booking Calendar Folder}/lib/wpdev-bk-lib.php

          then find this code:
          } else if ($wh_booking_date === '1') { // Today $sql_where = $and_pre."( ".$pref."booking_date <= ( CURDATE() + INTERVAL 1 DAY ) ) ".$and_suf ; $sql_where .= $and_pre."( ".$pref."booking_date >= ( CURDATE() - INTERVAL 1 DAY ) ) ".$and_suf ;

          and replace it to this code:
          } else if ($wh_booking_date === '1') { // Today $sql_where = $and_pre."( ".$pref."booking_date <= ( CURDATE() + INTERVAL 1 DAY ) ) ".$and_suf ; $sql_where .= $and_pre."( ".$pref."booking_date >= ( CURDATE() ) ) ".$and_suf ;

          Then test it.

          If you still will have some issues, try to make changes to this code:
          } else if ($wh_booking_date === '1') { // Today $sql_where = $and_pre."( ".$pref."booking_date <= ( CURDATE() + INTERVAL 1 DAY ) ) ".$and_suf ; $sql_where .= $and_pre."( ".$pref."booking_date >= ( NOW() ) ) ".$and_suf ;

          But its means that your server (not website), have to have the correct time settings, relative to your timezone.
          Kind Regards.

          ********************************

  10. Hello I am a small business user.

    I want to know if its possible to enter a half day reservation.

    In our specific case, people return a vehicle in the morning and a new customer can take it at the afternoon. Is it possible to add a feature that shows a half day availability?

    our website http://www.123camperverhuur.nl

    Kind regards