Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have the business large version.
    I would like to restrict my users to booking holidays,1 week at a time, starting saturdays only.
    This I have configured sucessfully.
    However I would like that I will be able to make bookings without this restriction; starting any days of the week and for any length of time.
    I can't seem to find a way of doing this.
    Do I need to upgrade to another version?

  2. Hi gentlemen

    On Booking Personal Version under WP4.1.

    I am trying to complete the translation into german. But after submitting a reservation form there is an english jquery popup which sucks because I cannot get rid of it. "Thank you for your online booking. We will send conf . . "

    Cheers
    jachen

  3. Got it.

    I missunderstood the explanation on the settings page.
    In my situation (when locale=de_DE set) just the german text in box required .

    Thanks a lot.

    • Hello.
      If you are having only one active language on the website, then you can write just in German at the settings options.
      Kind Regards.

  4. Hello,
    If I want to sell tickets to events with two different costs (adult/children), what package do I need to buy?

  5. Add Booking

    Hi - I have the paid version for small business. When I go to add a booking in the admin I cannot select the dates.
    The calendar is there, but when I try to select the dates nothing happens.
    Please help.

    Vikki

    • Hello.
      Please, be sure that you correctly configured days selection mode at the General Booking Settings page in Calendar section.

      If you still will have this issue, please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

  6. Hello,

    I have an issue with the condition on booking form.
    When we use condition on booking form regarding different time slots for different week day then, feature automatically disable the cell on calendar doesn't work.
    When remove the condition then works properly.
    Could you please help us to solve it?

    Thanks

    • I'm using the following condition:

      [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]
      ΕΠΙΛΕΞΤΕ ΩΡΑ:[select* rangetime multiple "15:00 - 16:00" "16:30 - 17:30" "18:00 - 19:00" "19:30 - 20:30" "21:00 - 22:00" "22:30 - 23:30"]
      [/condition]

      [condition name="weekday-condition" type="weekday" value="0,6"]
      ΕΠΙΛΕΞΤΕ ΩΡΑ:[select* rangetime multiple "12:30 - 13:30" "14:00 - 15:00" "15:30 - 16:30" "17:00 - 18:00" "18:30 - 19:30" "20:00 - 21:00" "21:30 - 22:30" "23:00 - 23:59"]
      [/condition]

      • Hello.
        It's will work only for timeslots, which you will define in the default conditional section (right now you do not have it).
        It's because if the calendar is loading by default it's load the default section and based on the times in this section make disabling or available (partially booked) specific date.
        Kind Regards.

        • Hello,

          I added a new condition
          [condition name="weekday-condition" type="weekday" value="*"]
          Default: [select* rangetime multiple "15:00 - 16:00" "16:30 - 17:30" "18:00 - 19:00" "19:30 - 20:30" "21:00 - 22:00" "22:30 - 23:30"]
          [/condition]

          but still not working. Please try using the following link
          https://brainteaser.gr/en_US/jailbreak-booking-gr/
          and click on cell 20-02-2015. All time slots are booked but still appearing as green.
          Is it possible to solve it if we will use a default condition?

          Thanks

          • I checked that page but do not see that default section there...
            Are you sure that you added it to the booking form ?

            • This is the code I added.

              [condition name="weekday-condition" type="weekday" value="*"]
              ΕΠΙΛΕΞΤΕ ΩΡΑ:[select* rangetime multiple "15:00 - 16:00" "16:30 - 17:30" "18:00 - 19:00" "19:30 - 20:30" "21:00 - 22:00" "22:30 - 23:30"]
              [/condition]

              [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]
              ΕΠΙΛΕΞΤΕ ΩΡΑ:[select* rangetime multiple "15:00 - 16:00" "16:30 - 17:30" "18:00 - 19:00" "19:30 - 20:30" "21:00 - 22:00" "22:30 - 23:30"]
              [/condition]

              [condition name="weekday-condition" type="weekday" value="0,6"]
              ΕΠΙΛΕΞΤΕ ΩΡΑ:[select* rangetime multiple "12:30 - 13:30" "14:00 - 15:00" "15:30 - 16:30" "17:00 - 18:00" "18:30 - 19:30" "20:00 - 21:00" "21:30 - 22:30" "23:00 - 23:59"]
              [/condition]

              • Hello.
                Please try to reconfigure it one more time, probably you was using somewhere instead of the usual symbol " some non standard: “
                (if you was using copy/paste).
                Just make configuration by manually typing of all " symbols.

                • Hello,
                  I have replaced all symbols " manually as you suggest but still not working.
                  Thanks

                  • Try to remove that config and try to configure it from beginning.
                    Please configure it manually.

                    • The default condition looks like working, because the time slots area is visible before click on calendar. The problem is only the cell on calendar which is appearing as enable but actually it is not

                    • Hello.
                      Yes, but still something wrong. I was configured the same conditions here locally at my computer and here its was working.
                      Thats why I was suggested about some non standard symbols there, which generate this issue.
                      Kind Regards.

                    • Hello.
                      Please copy your booking form configurations to the txt file, and then send this txt file with your booking form configuration to the support @ wpbookingcalendar.com. So then I will retest it more detail.
                      Kind Regards.

              • I have noticed the following.

                I think the problem is the different time slots between weekend and work days. For example if the weekend and work days have the same time slots 12:00-13:00 and 14:00-15:00 then works properly. I have tested 5 minutes before.
                If the weekend has time slots 12:00-13:00 and 14:00-15:00 and the work days has 12:00-13:00, 14:00-15:00 and 16:00-17:00 which 12:00-13:00, 14:00-15:00 are booked and 16:00-17:00 is available, then it is not working. I mean the cell appearing as available because the time slot 16:00-17:00 is available.

                I have deleted the third condition and copy a new one exactly the same as the first is and then works properly. If I will add a new time slot, then it is not working.

                • Hello.
                  Yes, you are right. Its working only in case, if all timeslots from any conditions logic is booked.
                  For example in this case:
                  [condition name="weekday-condition" type="weekday" value="*"] <p><b>Timeslots</b>:<br />[select* rangetime multiple "15:00 - 16:00" "16:30 - 17:30" "18:00 - 19:00" "19:30 - 20:30" "21:00 - 22:00" "22:30 - 23:30"]</p> [/condition] [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"] <p><b>Timeslots</b>:<br />[select* rangetime multiple "15:00 - 16:00" "16:30 - 17:30" "18:00 - 19:00" "19:30 - 20:30" "21:00 - 22:00" "22:30 - 23:30"]</p> [/condition] [condition name="weekday-condition" type="weekday" value="0,6"] <p><b>Timeslots</b>:<br />[select* rangetime multiple "15:30 - 16:30" "17:00 - 18:00" "18:30 - 19:30" "20:00 - 21:00" "21:30 - 22:30"]</p> [/condition]
                  Its will work.

                  I will add this issue to the TODO list for fixing it in some future updates.
                  Kind Regards.

                  • Hello,
                    Is there any work around for that or we have to wait the fixing?

                    Best Regards,

                    • Hello.
                      In the actual versions its does not possible to have such functionality with conditional logic.
                      Sorry.

  7. Hi,

    we would like to offer "time based" booking discounts, for example:

    - if you book 3 months in advance or more you get 5% discount, if you book 6 months in advance or more you get 10% discount
    or
    - if you book just two days before check-in you get 10% discount, if you book three days before check-in you get 5% discount

    How would we manage to offer such discounts?

    - Is it possible to accept or not Coupons according to booking check-in date?
    - Or maybe the "Advance cost" could be adjusted to apply those discounts?

    Thanks!

    • Hello.
      1) unfortunately Booking Calendar does not support discounts based on closest to the "check-in" day. Sorry.
      You can only define the cost, which simply depend from the seasons, or cost, which can depend from number of selected dates for the booking.

      2) Coupon codes for the discounts supporting in the Business Large version. But these coupon codes also does not depend from the check-in days.

      Please check more here: https://wpbookingcalendar.com/overview/#rates

      • Ok, we understood.
        But paid users are allowed to tweak the code?
        We are considering to add a third cost dependency, apart from season and booking duration, that will be "days until check-in".
        Thanks.

        • Hello.
          You can make modifications. But please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

  8. I need each calendar to have an ical link. Does this exist yet? At what point do you expect this? If not, can you recommend another calendar plugin?

    • Hello.
      Unfortunately, actual version update 5.3.1 is not support export to iCal links, yet. Sorry.
      P.S. I can not recommend some other similar plugins with the same functionality.

  9. Hi~where can i find the code of filters
    Since difference of word order i have to change it.

    Every Mo, Tu, We, Th, Fr on each day of every month 2014, 2015, 2016, 2017, 2018, 2019, 2020
    to
    2014, 2015, 2016, 2017, 2018, 2019, 2020 every month Mo, Tu, We, Th, Fr
    something like this.

    • Hello.
      You can find it in the ../{Booking Calendar Folder}/inc/biz_m.php file in the function get_filter_description.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind Regards.

      • Thank you..but

        seems like i cannot change the code. It's too complicated to me..haha

        that area is hard to translate because of different grammar order. I should use as it is.

        Anyway thank you again.

  10. I have some problem with the email notification. When i put the server admin email it works but when i put the admin email of the site (made under the server domain) it doesn't work. What do i need to do to get the notifications to the right email?

    Thank you!