Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,

    How we can change the color (Background & text) of required pop up message? I mean when we press the button complete booking button, if we have not fill a required field then we get a message. We want to change this color of message (Background & text). Also, how we can give the focus on this specific text which require a value?

    Thanks in advance,

    • Hello.
      1) You can customize those messages in the ../{Booking Calendar Folder}/css/client.css file
      at the sections like this:
      .wpdevbk .wpdev-help-message.alert { }

      2) By default Booking Calendar is making focus at the elements, where those messages is showing. But not all browsers support such type of changing focus. Its working fine in Firefox.
      Kind Regards.

      • Hello,
        OK, this section is about the calendar message. I changed and works good. What about the booking form alert message?

        Thanks in advance,

          • Its working only for the calendar message.
            I have added the color line in section .wpdev-help-message.wpdev-element-message {.

            Thanks in advance,

            • I was writing the different code!
              .wpdevbk .wpdev-help-message.alert { }

              • You are right. Sorry. Now is working.
                Is it possible to change also the color around of text when is blinking.

                Thanks in advance,

                • Hello.
                  It's inside of that css section also. Unfortunately we can not provide the detail personal customization.
                  Please contact your web developer for more detail customization of that css.
                  Kind regards.

  2. I am using the personal edition of your product and would like to Center it on the page.

    I have tried <div statements and style statements but the calendar remains left justified.

    Any thoughts?

    • Hello.
      Please send the link to the page with that booking form.
      Kind Regards.

  3. Hi, we have two further questions.

    The functionality "Show specific Content, if desirable day is selected" states that "This feature provide possibility to show the different form fields or any other HTML content in the booking form"... our question is: may we insert some visible text and a hidden form field shortcut?

    Regarding discount coupons, they may be used for multiple bookings or their first usage will invalidate it (discharge), to prevent further usage?

    Thanks!

    • Hello
      1) Yes, you can insert also the text and some form fields, which is not visible (probably surrounded by DIV element, which is not visible).
      2) Coupon codes possible to use several times for the different bookings.
      Please retest all this in the live demo.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

    • Hello.
      You are having this issue, because you are having this JavaScript error at the page:
      Error: TypeError: jQuery(...).datepick is not a function Source: https://medjugorje-portal.com/wp-content/plugins/booking/js/client.js?ver=1.0 Line: 274

      Here is troubleshooting instruction about this issue: https://wpbookingcalendar.com/faq/loading-jquery-twice/

      Its because firstly you are loading this jQuery library:
      <script type='text/javascript' src='https://code.jquery.com/jquery-1.7.1.min.js?ver=1.7.1'></script>
      And later you load jQuery library again second time:
      <script type="text/javascript" src="https://medjugorje-portal.com/wp-content/themes/medjugorje-portal/js/jquery-1.11.0.min.js"></script>
      And during loading this second time, all previously declared jQuery variables become undefined. Please remove second time of loading that jQuery library.
      Kind Regards.

      • We did that, but it still doesn't work.
        https://medjugorje-portal.com/pansion-soldo/
        Calendar is loading....

        And one more question please.
        Can I use this free plugin for, I don't know, 200 bookings?
        And on every link have diferent calendar, and mail confirmation?
        I wanted to buy this plugin 'couse is perfect for what I need, but U don't sell it for EU countries,
        and I'm in trouble now 🙂
        Thank you for your help 🙂

        • Hello.
          1) You do not remove the last jQuery loading. Please recheck my previous email.
          I was checking this page: https://medjugorje-portal.com/pansion-soldo/ and here you are loading jquery 2 times.
          2) In the Booking Calendar Free version possible to receive only 1 or unlimited number of bookings per specific dates.
          In the paid versions its possible to create the different booking resources at the Booking > Resources page and receive the bookings for the different booking resources. Please contact the info @ wpbookingcalendar.com about any other info relative to the paid versions.
          Kind Regards.

    • Hello.
      Did you make any modifications of the calendar skin or CSS files ?

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

      • I have reactivated all of the plugins, but it dont seem to make any changes. The only modification i have done is in the control panel, not in the css.

        • Hello.
          Try to activate the default WordPress theme, and then retest it again.
          If it's not help, try to selct the different calendar skin (at the general booking settings page in calendar section) and test it.
          Kind regards.

        • Hello.
          Ok, I think I am found the reason of that error.
          Its because, you are inserting simple availability calendar at this page: https://aarhonen.no/hytta/
          instead of the full booking form. And simple availability calendar does not support the selections of the dates.
          To fix this issue, please make this modification:
          Please open this file ../{Booking Calendar Folder}/js/client.js

          then find this code:

          var is_datepick_unselectable = ''; var is_calendar_booking_unselectable= jQuery('#calendar_booking_unselectable' + bk_type); if (is_calendar_booking_unselectable.length != 0 ) { is_datepick_unselectable = 'datepick-unselectable'; // //datepick-unselectable }

          and replace it to this code:

          var is_datepick_unselectable = ''; var is_calendar_booking_unselectable= jQuery('#calendar_booking_unselectable' + bk_type); if (is_calendar_booking_unselectable.length != 0 ) { // is_datepick_unselectable = 'datepick-unselectable'; // //datepick-unselectable }

  6. Hello,

    My version is Business Large Developer 5.3.
    I have some fields on my forms that are not reflected in e-mail confirmations. I've read that all fields are included in [content] variable, however it shows the default form fields, not my custom fields.

    Is it an issue or something wrong configurated?

    thank you.

    • Hello.
      1) please open the Booking > Settings > Fields page and be sure that you configured correctly the "Content of booking fields" form. You have to have there all your custom fields definition.
      2) also if you are using custom booking form, then please be sure that you set this custom form as default for the specific booking resource at the Booking > Resources page.
      Kind regards.

      • Thank you for quick answer.

        yes I think that all it is correct, see below the details of my custom form;

        [lang=en_US]
        [calendar]

        Date: [selected_short_timedates_hint]
        Total: [cost_hint]

        Time:[select* rangetime "10:00 - 14:00@@10:00 - 14:00" "15:00 - 19:00@@15:00 - 19:00"]
        Adults: [select pax class:span1 "1" "2" "3" "4" "5" "6" "7" "8" "9" "10"]
        Tapas menu: [select tapas class:span1 "0" "2" "4" "6" "8" "10"]
        Picnic (Rec. for 6pax) : [select picnic class:span1 "0" "1" "2"]
        Name & Lastname (required) :[text* name]
        Email (required):[email* email]
        Phone:[text phone]
        Country: [country]
        Skipper: [select skipper class:span1 "Toby" "Oriol" "Oscar" "Monica" "Victor"]
        Agency: [text agency]
        Contact: [text contacto]
        Voucher: [text voucher]
        For online payments only are valid VISA and Paypal
        Payment: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
        Coupon: [coupon discount]
        Details: [textarea details]
        [checkbox present use_label_element "It is a present"]
        [checkbox* term_and_condition use_label_element "Accept terms & conditions"]
        [captcha]
        [submit class:btn "Send"]

        I've checked that the resource has it assigned.

        Thank you.

        • Hello.
          Please be sure that at the Booking > Settings > Fields page for the "Content of booking form fields" form (its at the bottom of that page) you are listed all your custom form fields shortcodes.

          For example:
          ...
          Adults: [pax]
          Tapas: [tapas]
          Picnic: [picnic]
          ...
          etc...

  7. Hello,

    I have a premium version, all works perfectly!
    i have just one problem, is it possible to add a new "type" of reservation ?

    By default :
    Available item
    Pending item
    Approved item
    Partially booked item

    I want a new item with a new color, is it possible ?

    Thanks you in advance
    (sorry for my bad english)

    • Hello.
      Unfortunately, the new status for the dates, is not supporting in the actual versions of Booking Calendar. Sorry.
      Kind regards.

  8. Hi there,

    May I please have a bit help how to change the calendar with ?

    Kind Regards

      • The Calendar Frame width.
        I need to make it a bit wider.

        The default width which is 100% does not work.
        May it is the box of the widdth that I could not locate.

        Thanks

    • Hello.
      I do not sure that clearly understood about your issue.
      You have configured booking form fields LABELS, and now they have shown at the booking form.
      What type of issue do you have ?
      Kind regards.

      • The problem is that al the labels have the same name at the frondend. The all called "naam". Al the labels should be differend, look at the backend screendump.

        Thanx.

        Rogier.

        • Hello.
          Do you use any cache plugins, like wp super cache? If you are using someone please deactivate it or add the exception to the page with the booking form.

          If you still will have this issue, please send the link to that page.

            • Hello.
              Please publish that page. May be you was not published it or you are using some other plugin that do not allow to update that page.

                • Still the same.
                  What exactly issue do you have right now?
                  Please send screenshot of that issue to the support @ wpbookingcalendar.com