Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, my booking calendar has stopped working, it doesn't send the email notification when a booking has arrived? Please help me solve this issue as it is urgent.

    Thanks,
    Rich

    • Hello.
      Please check all steps from this troubleshooting instruction: https://wpbookingcalendar.com/faq/do-not-get-emails/

      Please note, Booking Calendar is using the standard wp_mail function for sending emails. Since last year many free email accounts, like gmail or hotmail change the rules of sending emails. Its have no relation to the Booking Calendar, its about sending and receiving emails in general. Please check also here: https://wordpress.org/support/topic/bookings-stopped-being-emailed-to-admin

      If the previous will not help , I can suggest for you to contact the support of your hosting company for rechecking mail log and error logs to check the reason of why emils is not sending.
      Kind regards.

  2. Help, please! I'm a novice, just purchased Business Small, and am struggling! One of my resources offers meals to guests as follows:
    * only on Sat, Sun and Monday
    * each day there are several 2-hour time slots from which to choose (different each day)
    * once a time slot is booked, that entire day is closed
    * cost is $25/person; $15/child
    Can this be done with Business Small? What would the coding look like? Thanks so much for any guidance.

    • Hello.
      1) You can set only specific weekdays as available at the General Booking Settings page in Calendar section.

      2) You can configure the timeslots for the days at the Booking > Settings > Fields page. But all the timeslots will be the same at any week days in the Booking Calendar Business Small version. The different timeslots for the different weekdays possible to configure in the Booking Calendar Business Medium version (you can read more about it here: https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/). You can make upgrade from the Booking Calendar Business Small version to Booking Calendar Business Medium version by using the "Upgrade link" at the top right side of General Booking Settings page.

      Also please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar. You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode. You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      3) According setting different cost for the different number of selected persons and children, you can configure it also at the Booking Calendar Business Medium version at the Booking > Resources > Advanced cost page. Please read more about it here: https://wpbookingcalendar.com/overview/#additional-cost

      Kind Regards.

      • Thanks for your quick response. When I set a the specific weekday at the General Booking Setting of the Calendar, it applies that weekday restriction to all 4 of my resources (each on a different page of my website). I only want that weekday restriction applied to one of my resources' calendars. How is that accomplished??

  3. Hi there,

    The plugins great and I'm planning to use it on a commerical project very soon. My only question is related to the prevention of double bookings.

    Simply, can a user see a slot as available until it has been accepted by the administrator? Or, will a slot be seen as unavailable as soon as a front-end user 'books' it, even if it hasn't been accepted by the administrator.

    Otherwise, you could have a potential double booking and have to reject one of front-end users. I hope my logic is clear in this question?

    Thanks,
    Daniel

    • Hello.
      Its possible only in the Booking Calendar Business Large version to activate the "Use pending days as available" option (at the General Booking Settings page in Advanced section). Its means that if someone will make the booking, and this booking (by default) have the pending status, so this date(s) (or timeslot for the specific date) will be available for the other visitors, until you do not approve this booking. Please read more about it here: https://wpbookingcalendar.com/overview/#pending-available

      PS By default in other versions, the dates of all pending bookings is becoming unavailable for the visitors, if someone make the booking in calendar.

  4. I purchased a small business multi-site version of WP Booking Calendar for my client, for use on 4 location-specific websites. Is it necessary for him to have a separate PayPal account for each location or is there a way to set up Instant Payment Notifications for each site from one PayPal account?

    • Hello.
      When you will install plugin on your 4 different websites, it's will be fully independent installations. It's means that you can have the different configurations of the payment settings.
      Kind regards.

    • Hello.
      We was sending emails with link for downloading your version each time, after your request. I was resending it, just now.
      Please recheck the SPAM folder, if you do not see it in inbox.
      Kind Regards.

      • Couldnt find it in spambox. Can we exchange new email adress in a private reply?

        • Hello.
          Yes, sure. Please send it to the support @ wpbookingcalendar.com

  6. Hello,
    Is there a way to change the time range for the calendar view in the backend so that it only shows say from 10am-6pm? The way it is set out now, with the full 24 hrs, the bookings show up very small and overlapping.

    • Hello.
      In the timerange shortcode you can use the labels to show the timeslots in the AM/PM format.
      For example:
      [select rangetime "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]
      Please use the shortcode generator at the right side of that settings page for the fast and correct creation of booking form fields shortcodes.
      Kind Regards.

        • Hello.
          Unfortunately in the actual versions it's does not possible to change the times at that view. I will add this feature to the todo list for having it in some future updates.
          Kind regards.

  7. The booking details summary shown above the payment form just after a booking has been first "SENT", and the email that I receive as Administrator, both continue to include data Fields Names that I had already deleted, saved and uploaded from both the Calendar Forms Field and Content of Booking Fields Data. (Example: "Children:"). Is there a way that these deleted Field names won't appear?

    • Hello.
      Probably you are having "Custom" booking form, beside of the Standard form. And you was changing standard form, but the booking resources have the default some custom booking form (at the Booking > Resources page), which is have these fields, and thats why its receive these fields data. Please recheck your Booking > Settings > Fields page and Booking > Resources page according usage of the custom booking form.

      Also its possible that you are using these form fields shortcodes directly in the emails (instead of the [content] shortcode), then please recheck also the Booking > Settings > Emails page.
      Kind Regards.

  8. Hello,

    Great plugin, thank you. I'd like to have the admin email from Emails > New for Admin go to multiple recipients. Can you tell me the proper syntax? Here is what I am using that isn't working:
    "Booking system"
    Ive tried using a ";" too with no luck.

    Thanks!

    • You can configure and customize the email templates at the Booking > Settings > Emails page.

      The emails are sending to the single email, which you are set at the settings, after the specific action.

      If you want to send the email about the new booking, to the several (Admin) users. so you can use the emails in the form "To" in such format:

      email1@server.com,email2@server.com

      or like this, if the previous do not work:

      email1@server.com;email2@server.com

      Please note you need to use exactly emails, without this <Booking system> titles.

  9. Can u help with this mystery? Here's what shows on my web page, just below the calendar, when I select a Sunday on the calendar:
    *************************************
    Select Time Slot available on Sunday:
    [select range time multiple "10:00 - 12:00 "11:00 - 13:00" "12:00 - 14:00" "13:00 - 15:00" "14:00 - 16:00" "15:00 - 17:00" "16:00 - 18:00" "17:00 - 19:00" "18:00 - 20:00" "19:00 - 21:00"]
    First Name (required):
    Last Name (required):
    Email (required):
    *******************************
    Any here's my coding:
    [calendar]

    [condition name="weekday-condition" type="weekday" value="0"] Select Time Slot available on Sunday: [select range time multiple "10:00 - 12:00 "11:00 - 13:00" "12:00 - 14:00" "13:00 - 15:00" "14:00 - 16:00" "15:00 - 17:00" "16:00 - 18:00" "17:00 - 19:00" "18:00 - 20:00" "19:00 - 21:00"]
    [/condition]
    [condition name="weekday-condition" type="weekday" value="6"]
    Select Time Slot available on Saturday: [select rangetime multiple "17:00 - 19:00" "18:00 - 20:00" "19:00 - 21:00"]
    [/condition]

    First Name (required):[text* name]
    Last Name (required):[text* secondname]
    Email (required):[email* email]
    **********************
    This worked well for 3 other calendars. I can't explain why this is a different result?? The Selection box for Sunday appears as the coding itself??

    • Hello.

      You are having mistake.
      Instead of this shortcode:
      [select range time multiple ...
      you need to have this:
      [select rangetime multiple

      Please use the shortcode generator at the right side of the Booking > Settings > Fields page for the correct creation of booking form fields shortcodes.
      Kind Regards.

  10. Hello,
    Setting / Field ... update button does not work. When I make changes into the form and click on the "save change" button, nothing happens.
    booking v531
    wp v411
    theme twenty fourteen
    Fabien

    • Hello.
      Please recheck, that you do not use any links (URLs) in the booking form comfiguration. Probably your server configuration have some security restrictions for saving data with URLs into the DB. If you are having some links please remove them and then try to save it again.

      If you are using Business Medium or higher version and trying to save the changes into the "Custom form", please note during saving process the page is reloading and by default you see the "Standard form". May be that's why you see no chnages. In this case you just need to select your custom form.
      Kind regards.

      • I'm using Medium version. There is on url ...
        Consulter nos conditions générales
        The fact is that by clicking on the so called "save settings" no action is launched with the page ... I don't see any url in the bottom of firefox, you see ?
        Fabien

        • Hello.
          If you are having that link ( which you sent to me) in the Booking > Settings > Firlds page. Then please remove it completely from booking form and then try to save it again.
          Kind regards.

          • Impossible to remove as “save settings” is not active
            Then I created a personnal form and at new the “save settings” is not active
            How to solve it ?
            Fabien

            • Hello.
              Sorry, I do not clearly understand this.
              Can you send screenshot of that issue to the support @ wpbookingcalendar.com
              Kind regards.