Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello . I installed the trial version of wordpress theme with AVADA .
    I added to the widget, but from the front end, not charge the calendar . How can I fix ?
    thank you and excuse the bad English .

    • Hello.
      Because of JavaScript error(s) at your page calendar does not show. You need to fix any JavaScript errors.

      You can check more info about common issues at the troubleshooting section at the faq here https://wpbookingcalendar.com/faq/

      Also you can try to deactivate one by one all other activate plugins and retest during each deactivation about fixing of that issue. Probably some other plugin is generating JavaScript error. If it's not help try to activate the default WordPress default theme and then retest it again. Just for finding the reason of that issue.

      If you still will have issue and can not fix it, please send the link to the page with that booking form.

  2. Hello,
    i have a problem with the plugin Booking Calendar. When i open a page with the "Amici" theme and the plugin appear a message showing this message: "Warning! Booking calendar for this booking resource are already at the page". I think it's like when i open any page the calendar opens and when i open the right page with the plugin, it thinks that the plugin is already loaded. Not sure of course.
    If you have any question, i'm here.
    Thanks.

    • Hello.
      Probably you inserted into the same page one more the booking form to calendar of the same booking resource or may be you was activated the booking calendar widget for the same booking resource at that page, that's why you have that waring.
      So please rechk that at the same visible page you have only once the booking form or calendar for the specific booking resource.

      Please recheck your widgets, that you was not activated the booking form inside of them (sidebar or in downbar of your site).

      Also please recheck that your page was not cached somehow the content of the page, sometime its can be a reason of that issue. Try to deactivate the actual theme and activate the default one and then test it again.
      Kind regards.

  3. Hi,

    Cannot get the hidden email example to work. I want to pass some parameters to the booking to use it later in the process. Example below;
    boat owner: [text b_owner "Mr Andersson"]
    What is wrong?

    br /janne

    • Hello.
      You can use this code to hide that field:
      <div style="display:none;">[text b_owner "Mr Andersson"]</div>
      And at the Content of Booking Fields form, you can use this shortcode
      [b_owner]
      Kind regards.

      • Hi and thanks,

        Yes It works fine with a static string within the booking form and get it out in the email. Is it possible to pass a parameter value to the booking form "context" and keep it hidden and have it printed to the email? Something like this;
        [booking type=[xxx] nummonths=2 parameter_1=123 parameter_2="abc"]

        Regards
        Janne

        • Hello.
          Unfortunately, such type of parameter passing is not supporting in the actual versions. Sorry.
          Kind Regards.

  4. Hello,

    Can I change the order payment preferences? Always it appears Paypal as primary.

    Thank you.

    • Hello.
      You can change the order of Payment systems to show on the page at the ../{Booking Calendar Folder}/inc/payments/index.php file in this code:
      $output .= apply_bk_filter('wpdev_bk_define_payment_form_paypal', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit ); $output .= apply_bk_filter('wpdev_bk_define_payment_form_authorizenet', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit ); $output .= apply_bk_filter('wpdev_bk_define_payment_form_sage', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit ); $output .= apply_bk_filter('wpdev_bk_define_payment_form_ipay88', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit );

      For example, if you need to show firstly Authorize.net payment system then you just need to replace 2 lines like this:
      $output .= apply_bk_filter('wpdev_bk_define_payment_form_authorizenet', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit ); $output .= apply_bk_filter('wpdev_bk_define_payment_form_paypal', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit ); $output .= apply_bk_filter('wpdev_bk_define_payment_form_sage', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit ); $output .= apply_bk_filter('wpdev_bk_define_payment_form_ipay88', '', $booking_id, $summ,$bk_title, $booking_days_count, $booking_type, $bkform, $wp_nonce, $is_deposit );

  5. Hi,
    I have used the following code to select form according to resource.

    Type of booking:

    Please Select
    get_results( "SELECT booking_type_id as id, title FROM ".$wpdb->prefix ."bookingtypes" );
    foreach ($types_list as $tl) { ?>
    <option value="id; ?>">title; ?>

    <div class="bk_forms" id="id; ?>" style="display: none;">id, 1); ?>

    however, i want to have different forms for each resource. How can i do that? Please help.

    • Hello.
      the ability to use the several custom booking forms for the different booking resources possible in the Booking Calendar Business Medium and higher versions. Please check more here: https://wpbookingcalendar.com/overview/#custom-forms
      The code the you need to use for getting default custom form in your SQL request this:
      get_results( "SELECT booking_type_id as id, title, default_form FROM ".$wpdb->prefix ."bookingtypes" );

      • Hi. I have older version so can't select default custom form for each resource. Is it possible to do through code?

        • Hello.
          Unfortunately, in the older versions, its possible that there no support of the default custom booking forms for the each of your booking resources. Its only support the several custom booking forms.

          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          • Can i update without losing already inserted data?

            is there no way to do this through coding or change sql?

            Let me know please.
            Regards,
            Mac

            • Hello.
              1) Please check how to make update, to be sure in saving nooking data in DB, here https://wpbookingcalendar.com/help/update-older-to-newer-paid-version/
              But if you was making any source code customizations, all these chnages will be lost.
              2) It's difficult to say what to change in your version, because since that time was making too many chnages in the different places. And it's high probability to have some issue if to make such modifications.
              Kind regards.

            • I have just checked and unfortunately, i cannot update as i am working on client's website and haven't been given access to the Order Number which has been lost.
              Please help. I really need to fix this. I will be using this plugin in 7 to 8 more sites if this experience goes good.

              Regards,
              Maktoom

              • Hello.
                Just send the billing email, that was used in the billing form during purchase of plugin. We will search your order by that billing email.
                Kind regards.

                • Hi Support, I appreciate that your trying to do this. But unfortunately, the website was developed by another developer before coming to me and he is not happy to help anymore so i am unable to provide you with any kind of details.

                  I really wish to solve this issue in some way and this will be good for you as well because i will be using this plugin in many other sites due to its versatility.

                  Regards
                  Maktoom

                  • Hello.
                    Ok, please send the full name of the person who made the purchase of the plugin. Please send it to the info @ wpbookingcalendar.com
                    We will try to search your order by the name, and if you was contacting previous developer, probably you are having the email.
                    We need to verify your version, before sending updates.
                    Thank you for understanding.

                    • Ok. You're not trying to understand. I have no contact with the original developer. I am completely cut off. I know he can't help because my client has talked to him. I do not even know who the developer is. I do not have his contact details. If you are the developer of the plugin, then i am sure you can find a way to write a simple code that will choose one form for one resource and other for the other resource. I only have two forms, for two different resources and thats all i need.

                      Please help me and i assure you that you will get many more clients as well as sales from me.

                      Regards,
                      Maktoom

                    • Hello.
                      I just "warning" you about possible issues, because its code is not tested and because there possible some incompatibility.

                      1) In general you need to read this about the booking form shortcode: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking
                      And of course this: https://wpbookingcalendar.com/faq/selection-of-booking-resources-using-select-box/

                      2) Your code have to look like this:
                      <?php if ( strpos($_SERVER['REQUEST_URI'],'/bookingpage/') !==false ) { ?> <label for="calendar_type">Type of booking:</label> <select name="active_booking_form" onchange="jQuery('.bk_forms').css('display', 'none'); document.getElementById(this.value).style.display='block';" > <option selected="selected" value="select">Please Select</option> <?php global $wpdb; $types_list = $wpdb->get_results( "SELECT booking_type_id as id, title FROM ".$wpdb->prefix ."bookingtypes" ); foreach ($types_list as $tl) { ?> <option value="<?php echo $tl->id; ?>"><?php echo $tl->title; ?></option> <?php } ?> </select></p> <p><?php foreach ($types_list as $tl) { ?> <div class="bk_forms" id="<?php echo $tl->id; ?>" style="display: none;"><?php $custom_form_name = 'My Custom Form'; echo do_shortcode("[booking type=".$tl->id." nummonths=1 form_type='{$custom_form_name}']"); ?></div> <?php } ?> <?php } ?>

                      3) Of course instead of this code:
                      $custom_form_name = 'My Custom Form';
                      You need to have some your PHP code, where you need to define the name of your custom form depend from the ID of booking resources.
                      Something like this:
                      if ( in_array( $tl->id , array(3,6,7,8,10) ) ) { $custom_form_name = 'My Custom Form'; // Custom form for the booking resources with ID: 3,6,7,8,10 } else { $custom_form_name = 'Other Custom Form'; }

                      Again, we do not give any guarantee for this code, its more direction for you in working to code it. So you need to test it.

                      Also please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

                      Kind Regards.

                    • HI. Ok .
                      Thanks for help.

                      Where do i input the second code that you mentioned regarding changing the name of custom form to depend on resource. Which file does that go in?

                    • This code: $custom_form_name = 'My Custom Form'; is inside of the first code section. Please recheck it.

  6. Hi,
    before I purchase an upgrade I'd like to know if it is possible to configure the calendar (for a single resource) so that it is possible for users to select (for booking/availability) in blocks of 1 week (i.e. blocks of 7 days beginning and ending on a Saturday)?

    Kind regards

    Chris

  7. Hi,

    When I activate Cloudflare for my site the reservation form doesn't work properly anymore. When I submit a reservation it just keeps loading and the confirmation message never shows. When I disable cloudflare it works fine again.

    In cloudflare I only use the CDN option no other fancy speed tricks. I tried to create an exception rule in Cloudflare for the reservation page but this doesn't help.

    Do you have any ideas how to make it work with Cloudflare?

    Site that runs the booking plugin is: https://www.oldskoolcampers.nl currently cloudflare is disabled.

    Thanks, Rudger.

    • Hello.
      Probably you are having some JavaScript error, and thats why it's not working. Please try to recheck your page for the any JavaScript errors and if they exist try to fix them.
      Otherwise please send the link to the page, when you have Cloud flare activated to check about that issue.
      Also please recheck the troubleshooting section of the FAQ page for the most common issues.
      Kind Regards.

  8. Do any of these versions of the plugin support unlimited custom fields on the reservation form? I have a quite a few to add and I'm not sure how or if it's even a capability of the plugin.

    Thanks,
    Jay

    • Hello.
      In the any paid version of Booking Calendar you can configure and add new form fields. There no limitations to the number of form fields.
      You can retest it in the live demos at the Booking > Settings > Fields page. Please use the shortcode generator at the right side of that page for the fast and correct creation of the booking form fields shortcodes.
      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      Kind Regards.

  9. Hi I am having major problems with my booking plug in.
    I only have 4 rooms and it can't seem to mark rooms as availible once they are booked.
    It doesn't seem able to charge the correct price.
    In addition adding and deleting services seems rocket science.
    Help please

    • Hello.
      1) If some visitor make the booking for the specific date(s) in specific calendar, these dates become unavailable for the other visitors. If you have the other workflow, please recheck your WordPress for the any Cache plugins (like WP Super Cache). If you are using someone, please deactivate it or add the exception to the page with booking form.
      Also in the new updates of Booking Calendar possible to activate "settings all dates in calendar as always available", if you are using some new version update, then you can check this option at the General Booking Settings page in Advacned section.
      If you are using Booking Calendar Business Large version, and configured your booking resources as "parent" booking resources, so here is little different workflow of the availability. At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      2) You can set cost per day/ per night or fixed cost at the General Booking Settings page in Cost section. You can configure the cost at the Booking > Resources > Cost and rates page. Please note, (if you are using Booking Calendar Business Medium and higher versions) you can configure the Rates and/or Valuation cost, which can override the standard cost of the booking resources. Please check more here: https://wpbookingcalendar.com/overview/#rates
      3) You can add your services (booking resources) at the Booking > Resources page. Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      P.S. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      Kind Regards.

  10. I am using Theme twentyfourteen and would like to trial the Booking Calendar
    I have downloaded and activated the calendar.
    I have a Booking Page and pasted the shortcode [booking type=1 form_type='standard' nummonths=3 startmonth='2015-01'] into the page. When the page is run the shortcode still shows but no calendar.
    I dont know what I am doing incorrectly. Can you please assist me?
    Thank you
    John Hardy