Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I just bought your plugin and installed it (running on most popular WP theme; Avada) . However, when checking on mobile It is difficult to click on the fields (only works when I hit it on the right side) and clicking on "send" button does not work at all

    I already switched from theme and back again, without result.

    • Hello.
      Please send the link to the page, where you are having this issue.
      Kind regards.

      • Wow! Thanks for your quick reply! I did solve it already( for one or another reason it had to do with changing several items within widget; If I put booking form on top -which I prefer- than it is not possible to fill in form, both on computer as well as on mobile), If I bring the booking form to bottom, it does work again. Strange...

  2. I have the free version of the product installed. When I create a booking from the widget on my site, I get an email to the admin email (this is good), but when I go and approve the booking, the customer who made the booking does not get the approval email. Interestingly, if I set the approve email template to send a copy to the admin email, the admin email will get the copy but not the customer email. Please advise.

    • Hello.
      Let your customer check Spam folder. Probably these emails marked as spam.
      Otherwise please recheck your error log file relative to sendng emails in your server configuratiin.
      Kind regarsd.

  3. Hello support -

    We have the business version and our client is a caterer. he'd like to be abel to easily block out whole days in the admin. How best to do this?

    Thank you.

    • Hello.
      1) In the Booking Calendar Business Small version only the way to block the dates is to make "blank" bookings at the Booking > Add booking page.
      Just open this page: Booking > Add booking then select booking resource, then select your dates, then click on "Auto fill fields" button at the top right side and click on Send button.

      2) In the Booking Calendar Business Medium and higher versions possible to set specific dates as unavailable based on season filters. Please check more here: https://wpbookingcalendar.com/overview/#availability

      Kind Regards.

  4. No its not in spam. Other WP plugins can send mail fine, the issue lies with the booking plugin I believe.

    • Hello.
      1) Please try to test it with different customer emails in the booking form.
      2) Also please recheck that you set activated sending emails during approval of bookings at the Booking > Settings > Emails page.
      3) At least please recheck your mail log at the server configuration to check about any errors during sending those emails (contact the support of your hosting if you do not know where to find that log file).
      Kind Regards.

  5. Just upgraded from 3.0 to 5.3.1. When within WordPress I go to Booking -> Add Booking, fill in the info and click on Continue to Step 2, nothing happens. The IE console says jWPDev is undefined, and shows me this section of code:

    function bk_calendar_step_click(){
    jWPDev('.bk_calendar_step' ).css({'display':'none'});
    jWPDev('.bk_form_step' ).css({'display':'block'});
    }
    function bk_form_step_click(){
    jWPDev('.bk_calendar_step' ).css({'display':'block'});
    jWPDev('.bk_form_step' ).css({'display':'none'});

    We haven't customized the plug-in that I know of, and certainly not since 5.3.1 was installed. I have cleared the browser cache, and tried this from two different computers. I could edit the code as suggested in your response to some other support questions, if I knew where this code was! Can you point me to it, and do you know why this old code might be showing up?

    Thanks!

    • Follow-up: I found the problem in the Form Fields definition, under Booking -> Settings -> Fields Settings, where that javascript appears. I'm taking over this site from someone else, and I'm new at both WordPress and this plug-in. This seems like a strange place (a user-customized area) to drop a chunk of javascript. Should it be somewhere else? Are there other things in the Forms Fields definitions that I should be updating because of an update from 3.0 to the current version?

      Thanks...

      • Hello
        1) In the new version updates you can use at the Booking > Settings > Fields page one of the predefined templates "2 Columns Form Template" for having several steps in the booking form. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
        2) If you still want to use your previous customization, then you need to replace everywhere jWPDev to the jQuery.
        Kind Regards.

  6. Hi.
    Is it possible to create a field in the booking form which is a checkbox where you can only choose one option?

    Regards,
    MA

      • Hi. No i already did that. However, i want to create a field giving me two options but only being able to select one. So if i am given the option of cleaning or dry cleaning then i should be only able to choose one so either cleaning or drying cleaning.

        • Also in the email for new visitor, can i choose what fields to show where in my customised message?

          • Hello.
            If you are using in the email template this shortcode [content], then all booking form fields data is getting from the Booking > Settings > Fields page at the "Content of booking fields data form" (its bottom form).

            Or you can use the names of the form fields (from the Booking > Settings > Fields page) directly in the email templates, in the same way as you are using it in the "Content of booking fields data form".

            PS Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

        • Hello.
          Please use radio buttons: [radio some_field_name "1" "2"]
          or selectbox: [select unique_field_name "1" "2"]

          Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

  7. Hello Support,

    where/how can I export entire booking data in business large version?
    Just noticed that there is no booking data in general wordpress export xml file.

    Thanks

    • Hello.
      You can export your bookings to the CSV file at the Booking Listing page. You need to switch to Actions tab at top toolbar and then click on Export All button. Please note, it's will export bookings, which fit to the parameters at the "Filter tab" of this toolbar.
      Kind regards.

      • Thanks,

        what about the settings of everything? Ressource settings, Season Filter Settings and other Plugin related Data? How can I backup/export/import this?

        • Hello.
          If you need to transfer Booking Calendar from one website to other, then you need to do this.

          According transfer of the Booking Calendar Data.
          Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.
          Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

          It's possible to make the transfer plugin from old to new website only once, if you are using single site usage version.
          And you must to delete plugin at old website, after transfer. Also you need to contact us to info @ wpbookingcalendar.com with info about old website DNS and new website DNS, where you will use website.

          • Actually I don't want to move it. I just want to backup the data on a regular basis.

            - Settings Backup/Export/Import Feature would be great.
            - Booking CSV import would also be great since there is already an export function.
            At least in the Large Business Version both would be a great feature.

            Thanks

            • Hello.
              I will add this feature to the TODO list for having it in future updates.
              Kind regards.

  8. Hi,
    Would you please let me know the way to solve some problem as belowing?

    Problem is :
    Eventhough I write correct email address when I send message using Android phone SamSung Note4,It always showed me under the email box like this;
    "Incorrect email field"

    But on iphone, no problem.

    Fastest reply would be highly appreciated..

    • Hello.
      Booking Calendar is check email field about correctly entering of email in the same way at any devices.
      I can suggest that you was making some mistake during entering email at your Android phone, or probably you are having some auto-fill tool, which is fill email field and there exist some wrong characters, or email in the wrong format. Please recheck and retest it.
      Kind Regards.

      • Thanks a lot for giving a hint..solved problem by writing mail address directly not by copying..

        Thanks...

  9. Hi,
    I'm building a site for a client where they want to offer either a single session or a block of 6 sessions. Is this possible with this plugin and what version would I need to purchase?.

    • Hello.
      1) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      2) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.