Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. If using the Deposit and the deposit amount is $175.00 to rent a place, but the total amount will be $1000. How do you bill for the remainder of the amount if either Authorize.net or PayPal have been used to collect the deposit amount?

    • Hello.
      Here is little instruction about deposit configuration and sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.

      You can open the Booking > Resources > Cost and rates page and by clicking the "Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than fullamount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit: $54.00, balance: $81.00/ - 07.22.2012

      If you are want to request from the visitor to pay the rest of the sum,

      you are need firstly
      1) edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Hope it's info will be useful for you.
      Kind Regards.

  2. I just purchased the personal site version and when I went to install the plugin I could not. The message that came back to me after trying to upload and install plugin was:

    "The uploaded file exceeds the upload_max_filesize directive in php.ini."

    I do not see any references to this problem on the site. Please assist.

    Thank you.

    • Hello.
      1) Please download the archive of the Booking Calendar to your desktop.
      2) Extract it from archive. You have to get the "booking" folder.
      3) Upload this folder, using the FTP manager (like FAR or some other) to your server, to the folder ../wp-content/plugins/
      4) Now open admin panel of your wordpress site at the Plugins menu, you have to see there Booking Calendar plugin. (If you was having previous free version, there, please deactivate it).
      Please click at the "Activate" link of your new paid version.
      5) Wait until message will show that the plugin is activated successfully. Important!

      Now you can use the Booking Calendar plugin.

      Please read more useful info herehttps://wpbookingcalendar.com/help/
      Kind Regards.

  3. Export All ....i'm trying to export all my bookings for March but its not working and only exporting the first 15 bookings.

    I"m trying to export the month of March. I have been a customer for quite some time and I did not have an issue.

    Please help.

    Steve

    • Hello.
      You need to configure the Filter tab parameters (at the Filter tab) and then click on "Apply" button. After refreshing page you can click on Export All button to export bookings from all pages.

      Probably you was not applying filter parameter and just click on export button. You need firstly to apply filter parameters and then make export.
      Kind regards.

    • Hello.

      Please be sure that you inserted the booking forms for the (single or parent) booking resources into the different pages.

      Also if you selected more than 1 visitors in the search form for the search, then please check here https://wpbookingcalendar.com/help/booking-resource/ how the different configurations of the booking resources and availability (at the General Booking Settings page in Advanced section) apply to the search results.

      If you still do not have the search results, you can check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-search-results/

      • Thank you for quick reply. Unfortunately not works.

        It works on wordpress default post and pages. But if i insert booking forms to "item" searches the forms which are only inserted on default post and pages.

        1. Do you think i need to add some codes to using with my theme?
        I am not a programmer can you give me a tips about what to do please.

        2.I will ask theme developer too. what should i ask about?

        • Booking calendar is search in wp_posts DB table for tje [booking... shortcodes that previously was not found.
          So your custom posts must be from wp_posts table.
          Also question, what exactly version update of Booking Calendar do you use ?
          Kind regards.

          • Business large 5.3
            I am testing on local before buy 1more plugin(business multi ver.)

            OMG....I am so sorry... It works now..;

            1 more Question Business Multi ver.

            suppose i have A,B users and they have 1 introducing page which have select booking form short codes are in it

            I want to make 2 types of search form.
            1. one is for whole resource search page.
            2. other is for individual search which is only limited to each users resource.

            Is this possible?

            • Hello.
              Unfortunately, such 2 different search availability forms is not supporting in the actual versions. Sorry.
              The "super booking admin" can configure only 1 general search availability form at the Booking > Settings > Search page.

              Also please note, for be able to search availability for the different booking resources, these booking resources must be in the different separate pages (and its have to be booking form not the booking select shortcodes). Otherwise if you will have several booking forms in the same page, then Booking Calendar will find only 1 booking resource in this page, which will be at the top of that page.

              Kind Regards.

        • Inserted booking forms for test.

          post : 2
          item: 2 (my theme is using this menu to publish a post)

          -> reset cache result : 2 (which is inserted on post)

          • It's must be separate pages and you need to insert into these separate pages the booking forms for the different booking resources (single or parent resources).

  5. Hi. I have business medium version of the plugin. I need to block out one day. So its not available for booking. How is that possible?

    Regards,
    Tusif

  6. Hi.

    I need to somehow make this possible. Please help.

    I have a radio field in the form. I need to make it so that when a person selects "new" then in the email that goes to the visitor, its written "104" and if its a ":initial" which he selects then it should write "105" in the email and subsequent prices should be allocated in that way.

    Please let me know. I can make any modifications to the code that are needed but i need to solve this.
    Thankyou
    Regards,
    Maktoom

    • Hello.
      You can use selectbox with labels for such configuration at the Booking > Settings > Fields page.
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
      Here is possible example of such configuration:
      [select some_field "104@@New" "105@@Initial"]

      If you need to set the additional cost for the booking, depend from the selection of the options in that selectbox, then its possible in the Booking Calendar Business Medium and higher versions. Please read more about it here: https://wpbookingcalendar.com/overview/#additional-cost

      Kind Regards.

      • Hi. I understand that. But i don't want to show the 104 or 105. I want them to select something from a initial or new radio button which then gets a value of 105 or 104 in the email that i send them.

        Regards,
        Mac

        • So i want to show certain content in email depending upon what they select in the booking form. If there needs to be changes to the code i can do that as well. Just please solve this.

          Regards,
          Mac

        • Hello.
          You can use in the radio button element, the Titles and values, separated by "@@". Example:
          <div style="padding:10px;background:#ccc;">Please select:[radio my_field_name "Title #4@@104" "Title #5@@105"]</div>

          The titles will be showing for the visitors in the booking form. So visitors will see this:
          Please select: [*] "Title #4" [*] "Title #5"

          But in the emails and in the Booking listing page, if you will use the shortcode configuration in the "Content of booking data" form at the Booking > Settings > Fields page, like this:
          <strong>Radio selection</strong>:<span class="fieldvalue">[my_field_name]</span>

          You will see this:
          Radio selection: 104
          depend from the option selection in booking form.

          Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
          Also please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
          Kind Regards.

          • Hi.
            When i do that. I see the whole thing so i see on my form Title#4@@104. I dont want to see that. I only want to see Title#4.

            Regards,
            Tusif

              • Hi. I cannot update as i do not have any details of the software and nor am i the original buyer. If there are changes i need to make to the code. I can do that. Please show me how to fix it in the version i already have.
                Regards,
                Tusif

                • Hello.
                  There is too many changes. And now is complicated to give you instruction about such customization. the best way is to make update.
                  Please contact to the info @ wpbookingcalendar.com with info about the Name and/or email of the person, who purchased your version, and link to this discussion.
                  Kind Regards.

                  • Hi. I understand that.
                    However, the last devleoper is not at all being helpful and was a company so i do not know who purchased it inside the company.

                    Please help me out here. Can there not be an update without asking the developer that first did it?
                    Regards,
                    Tusif

                    • Hello.
                      Do you know the email, or order number from your previous purchase ?
                      At least if you do not have this info, please send the URL, of website, where plugin has installed.
                      Please send this info (with link to this discussion) to the info @ wpbookingcalendar.com
                      Kind Regards.

  7. Hi,

    The last couple of days our site are getting a lot of following when editing bookings and when customers try to book.

    Warning: mysql_real_escape_string(): Access denied for user '@xx.xxx.xx.xx' (using password: NO) in /customers/c/1/e/facienda.se/httpd.www/wp/wp-content/plugins/booking.bs.5.1/lib/wpdev-booking-functions.php on line 1668.

    What to do?

  8. 2 questions please.
    1. How do I sequence the search results? I have this code on the home page
    [bookingsearch searchresults='/search-results' noresultstitle='Nothing Found.' searchresultstitle='Search results:']

    2. How do I set a particular view of the bookings eg "start current date", show 2 months, show all resources, sequenced in date order descending
    As my default view please

  9. I'm planning on using the small biz version for rental of one meeting room. It will be available to rent for mornings and afternoons (ie; half days). Can the plugin accommodate that?

    Thanks,
    Jay

    • Hello.
      The ability to book for the specific times (in your case half of days can be 2 timeslots) possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes.

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
      Kind Regards.

      • Great - and when a timeslot has been booked and is unavailable, will the calendar show the details of that event (ie; Joe Smith Wedding) or can we make it just a generic message that says 'Unavailable'? I prefer to have generic unavailable messages if possible.

  10. Is it possible to show the first and last names of the person who made the booking on the calendar? So, instead of it just showing that it's booked on the calendar, you can see who made the booking. This is for the front-end and not the Admin portal.

    • Hello.
      If you need to show near each timeslot also the name of the person, who made the booking at the front-end, then its possible to make small customization.

      Its possible to make a little trick (in Booking Calendar Business Medium and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 - 12:00 Jony Mack

      But please note this feature can impact to the performance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php (in older versions its was here: ../{Booking Calendar Folder}/wpdev-booking.php ) find this code:
      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace
      and replace to this code:
      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true); // This feature can impact to the performace

      • Thank you for the info. Our booking are all multiple days, does this trick work with multiple days? We have no need for timeslots, so I would try to hide that part somehow. Do you still think this will work for us? I don't want to pay for the upgrade if the results aren't ideal.

        • Hello.
          Sorry, it's will not work for multiple days booking or entire day booking.
          Kind regards.

          • OK, thanks. Is there another way to display the booking information listings on the front-end similar to the back-end, so users can see who has booked what dates, even if it isn't in conjunction with the mini calendar?

            This is for a family website and we need visibility into who made the booking on the front-end so I'm trying to figure out if there is another way to accomplish that. Thanks!

            • Hello.
              Unfortunately, such type of view is not supporting. Sorry.
              Booking Calendar support only in-line month view calendar for the making booking(s) at the front-end.
              The easily possible to see who made the booking at the admin panel.
              Kind Regards.

      • This works for the name who booked a resource indeed. Is there a way to do the same for the phone number of the one who booked? The phone number is mandatory in my booking form.
        Practical example: When there are 2 bookings in row, people can call about how to transfer the resource. This saves time and administration. (All people making bookings are collueges, they know eachother.)

        • Hello.
          You will be need to make additional customization in this case.
          Please open this file ../{Booking Calendar Folder}/inc/js/biz_s.js
          then find this code:
          if (dates_additional_info[ bk_type ][ td_class ][ik][ 'secondname' ] != undefined) return_variable += ' ' + dates_additional_info[ bk_type ][ td_class ][ik][ 'secondname' ] ;

          and replace it to this code:

          if (dates_additional_info[ bk_type ][ td_class ][ik][ 'secondname' ] != undefined) return_variable += ' ' + dates_additional_info[ bk_type ][ td_class ][ik][ 'secondname' ] ; if (dates_additional_info[ bk_type ][ td_class ][ik] [ 'phone' ] != undefined) return_variable +='<br /> ' + dates_additional_info[ bk_type ][ td_class ][ik] [ 'phone' ] + '';

          If in the booking form (at the Booking > Settings > Fields page) for the Phone field you are using this shortcode:
          Phone:[text phone]
          Kind Regards.

          • Thanks (again) for the quick respons! Solution works great for me!