Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi
    Whenever I try to book a time period that spans 2 days i.e. 15.00 to 00.00 I get a booking with a time period like this

    30/11/-0001, 30/04/2015 17:00

    What it should say is 30/04/2015 17:00 , 31/11/-2015 00.00,

    How can I prevent this?

    Kind Regards

    Allister

      • From this answer I would assume that BC is not capable of dealing with time slots that bridge days i.e. 17.00 - 1.00 . As I have resources that require such time slots .

        • Hello.
          It's possible to make booking for such timeslot "17:00 - 01:00", but in this case your visitor need to selct 2 days (not single day).
          Kind regards.

          • That makes sense, will test and amend instructions for visitors
            Many thanks

      • In addition it also seems to be the case that it doesn't support multiple time slot bookings that bridge months as in is the booking bridges a month the cost calculation is wrong and calculates it as being for everyday between the 2 time slots bridging the month . i.e. booking for Thursday the 28th May 2.00 - 5.00 and Thursday the 4th June 2.00-5.00 is calculated as 2.00-5.00 for all 8 day 28th through to 4th . Is there a way of stopping this or do you have to restrict booking to per month .

        • Hello.
          Please open the General Booking Settings page and check about these options:
          1) Please activate the "Multiple days" selection mode at the Calendar section.
          2) Activate "Use time selections as recurrent time slots:" at the Calendar section.
          3) Set the cost "per 1 hour" at the Cost section
          4) And activate this option: "Time impact to cost:" at the Cost section.
          Then save the settings.
          And configure correctly cost per hour for the booking resources at the Booking > Resources page, and then make tests.
          Kind Regards.

          • Hi
            I have all these configured correctly and still get the wrong cost calculation when bridging months.
            many thanks for timely support .
            Kind regards

            • Hello.
              Can you send screenshots of General booking settings page and resources page and also screenshot of issue and link to the page with booking form to this email: support @ wpbookingcalendar.com ?
              Thank you.

  2. Hi guys,

    I'm trying to get your calendar plugin working but all I see on the front-end is "loading calendar" message. You can see an example of this here: https://www.easywayuk.co.uk/rezervacie/

    I can see that there's some error with jQuery on the page, however jQuery object is still available and work in the console (and this error does not seem to come from your plugin anyways). Does your plugin have dependency on global $ sign?

    Thanks for any help!

    With friendly regards,
    M. Ambrus

    • Hello.
      I was rechecked that page and can see the calendar. I was making test booking. Probably you was fixing that error.

      If no, please note, Booking Calendar require that no any JavaScript errors was at the page. Otherwise calendar will not show. Its because calendar is loading on document.ready event, and if your page have any JS error, this event just does not fire in JavaScript.

      You can check for the most common issues with JavaScript errors at the FAQ: https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      Also you can check what is generated this JS error, by deactivating one by one all your active plugins at the WordPress > Plugins menu. Then retest it.
      If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

      • Hi,

        I just re-checked it again and it seems to work fine :-O
        Very sorry to waste your time, I only installed Polylang and did not do any more updates. Looks like it fixes the JS error, so you are probably correct - docReady did not get fired at all!

        Thanks again and have a great day!
        Martin

  3. Hi there

    I cannot setup the plugin properly. I have several resources to book, each resource can be booked on a weekly basis. This means that each reservation can be minimum 7 days and multiples of seven. Firstly I have to set a weekly price, then, I can setup a minimum number of days but...how can I set the default days slot? Then, I have different seasons.... I cannot understand how can I set everything up. there are rules one on top of another and the final calculated price is not correct.

    For example:

    I setup a base weekly price for a resource: 1400 € (low season)

    If I setup a different weekly price for the same resource : 1500 € (low season) the price of a single week is calculated correctly, but the price of multiple weeks is calculated as 1500 € + (1400 € x num weeks) while it should be 1500 € x num weeks

    How can I do it???

    • Hello.
      1) About ability to select only weeks in calendar (7,14,21,... days), please make this configuration:
      - open General Booking Settings page and in the "Calendar section" activate the "Range days" selection mode using 2 mouse clicks.
      - then set minimum number of days selections as 7 days and maximum number of days selections as 28 days.
      - for the option "Specific days selections" please set this value: "7,14,21,28"
      update the settings changes then test it.
      2) In the Booking Calendar you can configure the cost per days. SO if you are having cost per week, you need to divide this cost per week to 7 and set for the specific booking resources as cost per day at the Booking > Resources > Cost and rates page.

      3) If you have the different cost for the different seasons, so firstly you need to define these seasons at the Booking > Resources > Filters page.
      Now, you can define the different cost for the different seasons (rates) for your booking resources at the Booking > Resources > Cost and rates page by clicking on "Rate" button near each specific booking resources. Please read more about it here: https://wpbookingcalendar.com/overview/#rates

      4) Finally, if you are having the different cost for the different number of selected days, for example, you are having cost per week as 1500, but if some one select second week, you are having reduced cost 1400, so total cost for the 2 weeks is 1500 + 1400 = 2900. You can configure it at the Booking > Resources > Cost and rates page by clicking on the "Valuation days" button near specific booking resources.
      For the previous example, you need to configure cost like this:
      "Together 14 days = 2900 $ for all days"

      Please note, this setting will apply to any days, do not depend from the seasons. But you can define this cost settings apply only in case if "Check in" day of selection is inside of the specific seasons, for example:
      "Together 14 days = 2900 $ for all days": if check in day inside "Low season"

      Please read more here: https://wpbookingcalendar.com/overview/#valuation-days

      Hope its will be helpful for you.
      Kind Regards.

  4. Hello, i am still waiting for a response and a solution for the issue that I am having. I have provided my username and password in my first email as well. And I have also requested a new update from the link that you provided but I have not received any emails or instruction for the update.

    Please help.

  5. Hello

    Re: Domain Name Change

    Our domain name is changing within 30 days from [...].ca to [...].com Can you please add our new name to the licence so we can get out websiite up and then I will email back for you to deactive the old url [...].ca

    Please let us know so we can start the website migrations.

    • Ok, thank you for this info. You can make this transfer.
      Kind Regards.

  6. Domain Name Change Update...

    I made a mistake on the url change sorry. We will not use [...].com Can you please change it to
    [...].com

  7. Hello.

    My Admin sections is displaying English, however, the calendar page is displaying the days and months in Swedish. Could you please tell me how to correct this.

    Thank you

    • Hello.
      Plugin is check your active locale of the website (language) and depend from that set language for the calendar and other interface element of Booking Calendar.

      You can check your active locale of website at the config.php file at root of your website or if you are using latest version of WordPress at the Settings > General page in your admin panel.

      Please note, if you are using some translation plugins like WPML or qTrandlate, then these plugins can change locale (language) of website and you need to check in settings of these plugins about active locale.

      • Hi,

        Confirmed English (Canada) is selected in "Settings>General". All my admin panel and site is in English with no language plugins installed. All plugins except "Booking" has been disabled.

        However, the Calendar remains not in English.

        • Hello.
          Can you send screenshot of your WordPress > Settings > General page, where you are having selected language, and link to the page with booking form, where you are having this issue to the support @ wpbookingcalendar.com ?
          Thank you.

  8. I have the free version. The label/title field on the booking form is not displaying How will my customers know what to enter into each field? Please advise on how to correct this problem. You can see how the booking calendar with form is displaying at: cchcofny.com/our-calendar.

    In advance, thank you.

  9. We have a internal website for our staff and we would like to display the [cost_corrections] short code on our website booking form.

    We do not what our staff using the wordpress admin area.

    We have all the correct fields displaying on our booking calendar form website pages but now we need to include the [cost_corrections] on the website forms as well?

    • Hello.
      You can try to make this fix:
      Please open this file ../{Booking Calendar Folder}/inc/biz_m.php

      then find this code:

      // Set fields inside of form for editing total cost function wpdev_reapply_bk_form_for_cost_input($return_form, $bk_type){ $my_form = ''; if ( strpos($_SERVER['REQUEST_URI'],'wpdev-booking.phpwpdev-booking-reservation')!==false ) {

      and replace it to this code:

      // Set fields inside of form for editing total cost function wpdev_reapply_bk_form_for_cost_input($return_form, $bk_type){ $my_form = ''; if ( true ) {

      But this code, only activate showing the cost corrections field in the any forms, there is possible some other issues with saving this data, I was not test it enough. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time. Thank you for understanding.

      Kind Regards.

      • Ok and thanks for the information. We will try it out and see if there are any issue of saving this data.

  10. Hi,

    I need to make a area where i can select two resources and the forms change according to resources. I can't figure out how to do that.
    Please help.

    • Hello.
      1) You can use the booking select shortcode for this: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#bookingselect
      Its can look like in this example: https://bm.wpbookingcalendar.com/select-resource/

      2) If you need to have the different form fields for the different resources, then you need to check the Booking Calendar Business Medium or higher versions.
      In these versions you can customize the several different custom booking forms at the Booking > Settings > Fields page: https://wpbookingcalendar.com/overview/#custom-forms
      And then assign "Default" custom booking form to the specific booking resources at the Booking > Resources page.

      Kind Regards.

      • Hi. I have the medium version and i have create a select box where customer can select a resource. The form chosen needs to be different according to resource. So if Consultant 1 is chosen then form 1 should show or if consultant 2 is chosen then form 2 must be shown. How can i do this? Can you please specify the shortcode?

        • Hello.
          1) Firstly you need to be sure that you are using latest version update ( 5.3 or newer). You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
          2) Then you can create these customs forms (form 1 and form 2) at the Booking > Settings > Fields page.
          3) After this you can assign specific custom form "as default" for the specific booking resources at the Booking > Resources page in your admin panel.
          Kind Regards.

          • Hi. I already did that. I assinged them as default however, it does not work. Please help me

            • Hello.
              Please send also screenshots of the Booking > Settings > Fields page and Booking > Resources page, and the "edit page" content (https://outbackvision.com.au/telehealth/working/), where you inserted booking select shortcode (I need to check parameters in your shortcode).

              Please send all this info to the support @ wpbookingcalendar.com