Support Archive

Important!!! Check actual Support Forum, if you need to ask a Questions.

Tusif on 02/04/2015 at 11:16 said:

I have just upgraded and for some reason, the plugin is interfering with the layout of my theme.

https://outbackvision.com.au/telehealth/working/

Please look at this and help
- Support on 02/04/2015 at 11:22 said:
  
  Hello.
  I was checked your page and its seems everything fine there.
  Only the issue I found there its widget at the sidebar "How to book a Telehealth appointment" is bellow the normal content of the page. But its seems that its not relative to the Booking Calendar, and because of some issue in theme. You can deactivate the Booking Calendar and then recheck position of this widget.
  
  If you was meaning something else, please send screenshot of that issue to support @ wpbookingcalendar.com
  Kind Regards.
- Support on 02/04/2015 at 11:32 said:
  
  Hello.
  Also, please be sure that at the Booking > Settings > Fields page for the each form you was configured each form correctly.
  Its means that the each HTML tags, like <div> was closed in the booking form </div>
  Just recheck it for the any HTML mistakes there.
  - Tusif on 02/04/2015 at 12:47 said:
    
    Hi. That is the problem. I have checked the html and its fine. Please help me here. Its not fixing.
    - Tusif on 02/04/2015 at 12:49 said:
      
      Also. upon selecting different resources the view of the content changes. Please help me fix this.
      - Support on 02/04/2015 at 12:52 said:
        
        Hello.
        Please copy the content of your booking form customization from the Booking > Settings > Fields page into the TXT file, and send it to the
        support @ wpbookingcalendar.com
        Then I will check this.
        Kind Regards.
Steve on 02/04/2015 at 17:32 said:

Hello
Re: Booking Listing "Save a Default - All Resources

We have tried to clear and save and put in all resources and click on save a default. But it keep defaulting back to one of our resources. We would like to view all resources when viewing the booking listing page.
- Support on 02/04/2015 at 17:37 said:
  
  Hello.
  You can save this option at the General Booking Settings page in Booking Listing section.
  Kind Regards.
  - Steve on 02/04/2015 at 17:45 said:
    
    Hello, we did check this and this section is set to All Resources.
    
    Please note, we have three users.....
    User #1 - super admin and in the General Booking Settings page in booking listing its set to All Resources
    User #2 and #3 - is Regular User.
    
    When login into user 2 or 3 it does not default the booking listing to All resources
    - Support on 02/04/2015 at 17:52 said:
      
      Hello.
      Ah yes, in the MultiUser version, for regular users by default In Booking Listing page is loading default booking resources selection.
      Please try to make this fix.
      Please open this file ../{Booking Calendar Folder}/inc/multiuser.php
      
      then find this code:
      
      function check_get_option_exception($blank, $option, $default){ if ($option == 'booking_default_booking_resource') return $this->get_default_bk_resource_for_user(); if ($option == 'booking_is_show_legend' ) return $blank; return 'no-exceptions'; }
      and replace it to this code:
      function check_get_option_exception($blank, $option, $default){ // if ($option == 'booking_default_booking_resource') return $this->get_default_bk_resource_for_user(); if ($option == 'booking_is_show_legend' ) return $blank; return 'no-exceptions'; }
      - Steve on 02/04/2015 at 22:59 said:
        
        Yes, that did fix it. Thank you.
Steve on 02/04/2015 at 17:50 said:

Update,

We change user 2 as a Super User and All resources does display now BUT now user #2 is seeing Bookings for User #3. Please note, each users has there own user ID's booking types.

How can we get each user ID's to see only their own booking types?
- Support on 02/04/2015 at 17:57 said:
  
  Users must be "regular user" for be able to see only own bookings.
Steve on 03/04/2015 at 00:51 said:

Suggestion Request

Create and Assigned different colors for approved bookings.....We have regular renters and members and when looking at the calendar we cannot tell which guest is the renter or member.

Is this possible now if not can I make my request for this feature.
- Support on 03/04/2015 at 11:09 said:
  
  Hello.
  I will add this feature to the TODO list for having it in a future updates.
  Kind Regards.
Min on 03/04/2015 at 04:46 said:

Some people says didn't receive the email. so they don't know whether booked or not.

Is there any way to make customers to confirm their booking status not via email?

Booking plugin in my country gives this kind of function.
1. If customers want to know booking status after booking.
2. They can click reservation confirm page on website.
3. When they type their name and phone number and click.
4. Reservation status result or popup shows.

Thank you
- Support on 03/04/2015 at 11:11 said:
  
  Hello.
  In the actual versions this feature is not supporting. But its good suggestion.
  I will add this feature to the TODO list for having it in a future updates.
  Kind Regards.
Jayne Chapman on 03/04/2015 at 22:46 said:

We're running version 4.0.1 of the plugin and version 4.1.1 of WordPress, which was updated this morning. Since the update, none of the fields in the booking form are saving. The form still requires the customer to fill in the fields, but the actual booking contains no data at all. Please help!
- Support on 03/04/2015 at 22:50 said:
  
  Hello.
  1) We recommend to update your version to latest update 5.3.1
  You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
  
  2) Also please recheck your "Content of booking fields data" form at the Booking > Settings > Fields page.
  In this form you need to use the shortcodes, which relative to your booking form.
  
  For example if you are having at the booking form the shortcode like this:
  
  First Name (required): [text* firstname]
  
  then at the "Content of booking fields" form you need to use this shortcode:
  
  First Name: [firstname]
  
  Kind Regards.
  - Jayne Chapman on 07/04/2015 at 21:46 said:
    
    Thanks for your response. The fields are all okay so I guess we need an update. We will need to pay for this but I notice you no longer supply to countries within the EU - will this prevent us from being able to update?
    Thanks
    - Support on 07/04/2015 at 21:51 said:
      
      Hello.
      Please contact to support info @ wpbookingcalendar.com about the times when its will be possible to make upgrade.
      Kind regards.
Gerentes on 04/04/2015 at 12:47 said:

Hello, I have a problem with the fields. if I want to change the fields, i can't save settings !. For what reason ?
- Support on 04/04/2015 at 13:00 said:
  
  Hello.
  In French version, "Save" button at the top of page in toolbar is not working because there is exist JavaScript error, because of recent update of translation. Sorry for this. We will fix it in the next update 5.4.
  
  In the actual version, you need to make a small fix.
  
  Please open this file ../{Booking Calendar Folder}/inc/personal.php
  
  then find this code:
  
  jQuery('.booking-submenu-tab-content').addClass('booking-submenu-tab-selected'); alert('<?php _e('Please configure the form for content of booking fields data!', 'wpdev-booking'); ?>'); return; }; if (jQuery('#booking_form').val()=='') { //jQuery('.visibility_container').css('display','none'); jQuery('#visibility_container_form_fields').css('display','block'); jQuery('.nav-tab').removeClass('booking-submenu-tab-selected'); jQuery('.booking-submenu-tab-form').addClass('booking-submenu-tab-selected'); alert('<?php _e('Please configure the form fields!', 'wpdev-booking'); ?>'); return;
  
  and replace it to this code:
  
  jQuery('.booking-submenu-tab-content').addClass('booking-submenu-tab-selected'); alert('<?php echo esc_js(__('Please configure the form for content of booking fields data!', 'wpdev-booking') ); ?>'); return; }; if (jQuery('#booking_form').val()=='') { //jQuery('.visibility_container').css('display','none'); jQuery('#visibility_container_form_fields').css('display','block'); jQuery('.nav-tab').removeClass('booking-submenu-tab-selected'); jQuery('.booking-submenu-tab-form').addClass('booking-submenu-tab-selected'); alert('<?php echo esc_js(__('Please configure the form fields!', 'wpdev-booking') ); ?>'); return;
  
  then find this code:
  
  <input class="button-primary button" style="float:right;" type="button" value="<?php _e('Save Changes', 'wpdev-booking'); ?>" name="Submit" onclick="javascript: if (jQuery('#booking_form_show').val()=='') { jQuery('.visibility_container').css('display','none'); jQuery('#visibility_container_form_content_data').css('display','block'); jQuery('.nav-tab').removeClass('booking-submenu-tab-selected'); jQuery('.booking-submenu-tab-content').addClass('booking-submenu-tab-selected'); alert('<?php _e('Please configure the form for content of booking fields data!', 'wpdev-booking'); ?>'); return; }; if (jQuery('#booking_form').val()=='') { jQuery('.visibility_container').css('display','none'); jQuery('#visibility_container_form_fields').css('display','block'); jQuery('.nav-tab').removeClass('booking-submenu-tab-selected'); jQuery('.booking-submenu-tab-form').addClass('booking-submenu-tab-selected'); alert('<?php _e('Please configure the form fields!', 'wpdev-booking'); ?>'); return; }; document.forms['post_settings_form_fields'].submit();" /> <div class="clear" style="height:10px;"></div>
  
  and replace it to this code:
  
  <input class="button-primary button" style="float:right;" type="button" value="<?php _e('Save Changes', 'wpdev-booking'); ?>" name="Submit" onclick="javascript: if (jQuery('#booking_form_show').val()=='') { jQuery('.visibility_container').css('display','none'); jQuery('#visibility_container_form_content_data').css('display','block'); jQuery('.nav-tab').removeClass('booking-submenu-tab-selected'); jQuery('.booking-submenu-tab-content').addClass('booking-submenu-tab-selected'); alert('<?php echo esc_js(__('Please configure the form for content of booking fields data!', 'wpdev-booking') ); ?>'); return; }; if (jQuery('#booking_form').val()=='') { jQuery('.visibility_container').css('display','none'); jQuery('#visibility_container_form_fields').css('display','block'); jQuery('.nav-tab').removeClass('booking-submenu-tab-selected'); jQuery('.booking-submenu-tab-form').addClass('booking-submenu-tab-selected'); alert('<?php echo esc_js(__('Please configure the form fields!', 'wpdev-booking') ); ?>'); return; }; document.forms['post_settings_form_fields'].submit();" /> <div class="clear" style="height:10px;"></div>
  
  Kind Regards.
  - Gerentes on 04/04/2015 at 13:12 said:
    
    Perfect ! it works. Thank you for your help and for your quick response.
Jay Schirmacher on 04/04/2015 at 21:30 said:

I would like to buy the premium booking product, but want to know if I can do this first--the documentation was a bit unclear. Can I: Show only 1 day vs. monthly calendar and book/pay via PayPal for x number of slots per 15 minutes. My objective is to allow 10 'customers' to pay to do something via PayPal every 15 minutes for 4 hours. Please advise as I am hoping to buy this today.
- Support on 04/04/2015 at 21:53 said:
  
  Hello.
  1) Booking Calendar support only in-line month view calendar for the front-end, where visitors can select the date(s) then fill the booking form fields.
  Its does not possible to show only 1 day.
  
  2) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity = 1 ). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
  
  You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
  
  You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
  
  You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.
  
  3) Booking Calendar support PayPal Standard and PayPal Pro Hosted solution integrations.
  
  You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
  You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/
  
  Kind Regards.
Whit Matteson on 05/04/2015 at 02:42 said:

We have two resources. Booking > Settings > Set the cost: is set to "for 1 night". This works correctly for one resource; but for the other resource, it computes cost per day (that is, selecting two consecutive days computes twice the nightly rate). Pages are here: https://casadelrioriverhouse.com/riverhouse/ (works correctly) and here https://casadelrioriverhouse.com/the-guadalupe-room/ (works incorrectly).

I wouldn't know how to set it to work this way even if I wanted to!

Booking Calendar 5.3.1 Business Medium Single Site on WordPress 4.1.1
- Support on 05/04/2015 at 02:45 said:
  
  Hello.
  Please open the Booking > Resources > Cost and rates page and recheck that you do not configured the "Valuation days" cost settings for some resource. Because this cost settings is override cost per night configurations.
  Kind regards.
  - Whit Matteson on 05/04/2015 at 02:53 said:
    
    Just checked; nothing showing there for either resource. But just in case, I did a Save Changes from that screen, and it works fine now. Not sure how it got broken in the first place! Thanks for the QUICK follow up, and for pointing me at the right place to troubleshoot.
Matt on 05/04/2015 at 15:41 said:

Hi Team

Great job with your WP Booking Calendar plugin.

I'm considering using it on https://www.caroline-cottage.co.uk/booking-form/ However, although the calendar and form elements work great in isolation as widgets, I cannot get them to display on the same page due to what I assume is a JS script error/conflict.

IE and Firefox debuggers don't show any issues and I've tried reinstalling and deactivating all plugins.

Any ideas how to resolve??

Thanks in advance
Matt
- Support on 05/04/2015 at 15:49 said:
  
  Hello.
  On the same "visible" page you can not show 2 or more availability calendars/booking forms of the same booking resources (Booking Calendar free version have only 1 default resource).
  Its means that at the same page you can not show Booking Calendar widget and the booking form that you insrted into the post or page. You can show something one (at widget or at content of page). Its means that in your example, you need to remove the Booking Calendar widget.
  Please read more about this issue here: https://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/
  
  In the paid versions exist ability to create the several different booking resources, so in these versions, you can have the several booking forms for the different booking resources in the same page.
  Hope its clear now.
  Kind Regards.
  - Matt on 06/04/2015 at 17:22 said:
    
    Thank you for the rapid reply, much appreciated! That fixed the issue easily too! Sorry I hadn't noticed that restriction on the free version. Also, there are no buttons on the calendar to allow users to scroll through and select different months, is this deliberate?? https://www.caroline-cottage.co.uk/booking-form/
    - Support on 06/04/2015 at 17:55 said:
      
      Hello.
      Its seems that you have made your custom calendar skin.
      Firstly please note, we do not support personal customization and if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      
      Now relative your issue. Please make this fix.
      
      Please open this file https://www.caroline-cottage.co.uk/wp-content/plugins/booking/css/skins/guesthouse.css
      
      Then add to the bottom of that file this code:
      
      .datepick-one-month { position: inherit; z-index: 1; } .datepick-inline .datepick-header { position: inherit; z-index: 2; } .datepick-inline .calendar-links .datepick-prev, .datepick-inline .calendar-links .datepick-next { z-index: 99; position: relative; } .datepick-inline .calendar-links .datepick-prev a, .datepick-inline .calendar-links .datepick-next a { font-size:1.6em !important; }
      
      Kind Regards.
      - Matt on 07/04/2015 at 02:00 said:
        
        Once again, thanks for the very quick reply and comprehensive answer! Fixed. I will be buying the full version this week. Cheers.

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