Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have just installed the calendar on my wordpress site . But unfortunly i can not center it on the page ! Can anyone help me with that ?

    • Hello.
      Please send link to your page with booking form.
      Kind regards.

  2. I just installed this plugin and tried to insert a calendar on a site. But it's not displayed. I only see the contactform part, above it only says "Kalender wird geladen..." (calendar is loading). Same result in both Firefox and Chrome.

    Do you have any idea what to check or how to fix it?

    Thanks in advance.

    • Hello.
      Probably you are have some JavaScript error at that page. Please recheck your page for the any JavaScript errors and try to fix them.

      Please check the more info about relative issues at the troubleshooting section at the FAQ page of plugin site: https://wpbookingcalendar.com/FAQ/

      If you are still will have this issue, please try to deactivate one by one your active plugins and recheck if its help or not. If its not help, please try to deactivate the actual theme and activate the default wordpress theme. Need to find the reason why the calendar is not showing.
      Kind regards.

  3. You system looks great - in most aspects, but i need the calendar time slot picker to show hourly time slots per day, so the customer can pick 1, 2 or 3 time slots for a specific day and book those. Can the booking calendar show that?

    • Hello.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind regards.

  4. Good day

    a long time ago i send you a ticked with a bug in de program this bug is still in the program mayby you can fixit.
    because it cost time to cancel the booking and then make a new booking.

    kind regards
    Rob Migchelsen
    Hoegen Fietsverhuur

    rob migchelsen on 05/09/2013 at 12:08 said:
    Good day support

    we see a problem what was in urly version 4.1 , we have already made a ticked of it on 21/02/2013 see below the save mistake is still in the program.

    kind regards
    Rob Migchelsen
    Hoegen Fietsverhuur

    Rob Migchelsen on 21/02/2013 at 13:02 said:

    Hello
    first the plugin is great we use now for the second year.
    But we have a problem ,we have different resourses and for every resourse we have more pieces.
    The problem we have is when there are made 2 or more bookings on the same days for the same resours.
    The bookings work oke.
    But later we try to edit the second booking every thing go’s oke but what we not can change is the amount of visitors ,we only can putin 1 visitors
    if we putin more the systeem give a error whit the amount is to big.
    we think that the problem is when we make the first booking for 5 visitors we get resoursename of the mother resource that booking we also change later.
    then we make a second booking for the same resours on the same day say 4 visitors. when we later try to change this booking we get resourcename + the childnummer (in this case 6) when we like to change the visitors from 4 to 8 it is not posible.
    My question is do i something wrong or is this a error in the system.
    already thanks
    Rob Migchelsen
    Hoegen fietsverhuur
    https://www.hoegen-fietsverhuur.nl

    Reply ↓

    Supporton 21/02/2013 at 15:12 said:

    Hello.
    Every time you are make a booking or make modifications of the booking the system is check for the available slots for the specific date(s), based on capacity.
    Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

    Reply ↓

    Rob Migchelsenon 21/02/2013 at 21:21 said:

    Oke i read the whole part and test the things about capacitie bud good not find the solution.
    we use latest version of booking BL.
    we made a parent resource with the name stadsfiets (that is a bike)
    after this we made 99 child resources the have the name stadsfiets-1 till stadsfiets – 99 so we have 100 x stadsfiets on 1 stadsfiets
    can go 1 visitor.
    that all is working perfect .
    than we make 1 booking for 5 visitors so 5 x stadsfiets after that the availebelety on calender is 95 stadsfiets.
    than we make a second booking for say 8 visitors 8 x stadsfiets after that the availebelety is 87 stadsfiets.
    after that the both bookings are in the bookingslist so far so good.
    when i try to change first booking en change the amount of visitors there is no problem and it works oke.
    Bud when i try to change the second booking the forms open and even when i edit nothing and puss on submit butten the system
    say that amout of visitors is more then availleble. I only can change to 1 visitor.
    The only different i see is that when i change first booking the resourse name is stadfiets. and when i change the second booking the resource name is stadsfiets – 5 . the bookings are made on same date of course .
    conclusion i can not change visitors amount in second of more bookings on the same day.
    greets
    Rob Migchelsen
    Hoegen fietsverhuur

    Reply ↓

    Supporton 21/02/2013 at 21:47 said:

    Hello,
    Yes, you are right.
    During the editing of the exist booking, which is belong to the “child” booking resource(s), this child booking resource is auto selected in the booking form. And during the submitting the booking form the availability is checking for this single “child” resource and not the parent, thats why the error is appear. We will add this issue to the todo list for the fixing it in future updates.
    Right now, if you need to change the visitors selections for the specific booking, which is belong to the resource with specific capacity, you are need to cancel this booking and create the new booking then.

    Reply ↓

    • Hello.
      Unfortunately, this items still in the todo list.
      I will set higher priority for this task.
      Kind Regards.

  5. Hello,

    I raised the issue that added this feature to latest version. I have used latest version and to continue to work around the conflict I have with another pluggin. I have one issue I discovered which is the cancellation, modification page that is emailed to users to cancel or change a booking which I have listed the page url in the advanced section. does not appear to work.

    When I click the cancel button nothing happens and developer tools shows bookingcancelbyvisitor is not defined (onclick)

    Ability to load JS and CSS files only on specific pages. Its useful, if exist some conflict(s) or you want to optimize loading of website, and you need to load Booking Calendar JS and CSS files only at the specific pages, where you are having booking forms or availability calendars. You can activate and configure this feature at the General Booking Settings page in Advanced section, by expanding “Advanced settings of JavaScript loading”.

    • Hello.
      You installed plugin "wp-booking-calendar", its not the original "Booking Calendar" plugin.
      Its some other plugin developed by someone else, that use plugin name, and thats why you do not see booking form at the page.

      You can download the free version of original "Booking Calendar" (developed by wpdevelop) plugin and install from WordPress directory: https://wordpress.org/plugins/booking/
      Then you be able to activate "Booking Calendar" (developed by wpdevelop) and use it.
      Kind Regards.

  7. how do I remove some form fields. I just would like one field for full name, email and comments. short forms work better than longer ones. thank you for your assistance.
    souleye

    • Hello.
      You can remove form fields at the Booking > Settings > Fields page in your admin panel.
      In the Booking Calendar free version you can just deactivate specific form field.
      And in the Booking Calendar paid versions you can remove the form field shortcode from the booking form to not show some fields in the booking form.
      Kind Regards.

  8. I'm looking to hire someone very familiar with the plugin to complete customization work. Any recommendations or anyone interested please submit submit contact info here.
    Thanks

  9. Hi,

    I am a new user trying to figure if I want to keep this plugin for my site, so right now I am using the free version.

    I want to know how (whether in setting or direct editing of the css) to put the calendar and the form that the user fills out side by side. Right now, the calendar is on top of the form, making the section of the page very long. I think that's good for a widget in sidebar, but not really good for our current page.

    Related to that- are there short codes for the calendar and the form (separately) so that I can play with the layout?

    Thanks.

    Rita

    • Hello.
      The Booking Calendar free version support only one layout of the booking form.
      In any paid version of Booking Calendar possible to configure easily structure of the booking form at the Booking > Settings > Fields page.
      Its even exist special "default template", where calendar at the left side and the form fields at the right side.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  10. Hi there,

    I noticed that something quite important is missing on all version of your software. Bookings will not keep record of payments. I mean if a booking is partially paid, or totally. Do you plan to add something like this? (For your records, i bought the business small edition)

    Thank you

    • Hello.
      1) You can change the "payment status" of specific booking at the Booking Listing page by using the special button near each specific booking.
      2) If you are using PayPal, then you can activate IPN functionality to notify Booking Calendar about the payment status (is it paid or not - but its not update status about the "partially paid") of the specific booking.

      Description about Auto Approval functionality for specific booking.
      You can configure the "auto approve" of the booking, if the payment was successful, if you need this functionality.
      Please note, during this configuration you need to have active IPN at your PayPal account (please contact the the support of PayPal if you will have the questions about it). Also instructions about it you can find at the Booking > Settings > Payment page at the PayPal > IPN section.

      You can activate the "auto approval of successfully paid bookings at the Booking > Settings > Payment page at the PayPal section. Please configure and activate the IPN settings at the Booking > Settings > Payment page at the PayPal section.

      Please note, the successfully paid status for the specific booking will apply, only if visitor click on the "return to your website" link on the PayPal website, or if you will configure the paypal IPN in the Booking > Settings > Payment > Paypal page and in your paypal account (if you are using paypal as payment system). Otherwise the Booking Calendar will not know about the payment status of the booking, until you manually change it (payment status) or approve the booking.

      Kind Regards.