Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there,

    I would like to purchase this plugin for a potential client of mine, we require the Small Business Solution, however, with the Single site license, are we able to work on a test server first and then transfer over to the live website? Or do we have to work directly on the live site only allowing us to activate the license a single time?

    Please let me know?
    Thanks very much,
    Nicola

    • Hello.
      Usually single site usage version of Booking Calendar is possible to install only at one website. If you need to use plugin at 2 websites, then you need to purchase the "developer edition" version, which possible to use on 2 different websites.

      But if you need to use the Booking Calendar version at the test server before transfer to the live site, so yes its possible to make activation of plugin at the development site. But before transferring to the live site, you must contact us by email about it and delete the version from the development site. Its possible to make only 1 time such type of transfer.

      Kind Regards.

  2. Hej!

    How could I change the width of the calendar? Right now there's a element style implemented in html code, but somehow Im not able to overwrite it..

    I also added option to shortcode:
    [booking nummonths=1 options='{calendar width=50%}']

    Anything Im doing wrong or how could I increase the width of calendar itself?

    Thanks it advance 🙂

        • Hello.
          What exactly shortcode did you insert ?

          Also please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
          Kind Regards.

          • I added this one

            [booking nummonths=1 options='{calendar months_num_in_row=1 width=50% cell_height=30px}']

            Somehow yours is not working (showing shortcode on page), but if I write it manually, it previews the form and calendar, but not in 50% width

            no catche implemented

            • Hello.
              Please try to use this:
              [booking nummonths=1 options='{calendar months_num_in_row=1 width="50%" cell_height=30px}']

              Please type this shortcode manually. If you copy paste then this symbols " and ' will be copied incorrectly.
              Kind Regards.

    • Hello.
      You can check instruction about customization of the calendar skin at this article https://wpbookingcalendar.com/faq/change-skin-and-colors/
      Inside of the article exist detail comments above each CSS section with description about what it relative for.
      Unfortunately, we do not provide customization of the source code or personal modifications.
      If you will have more specific question about the customization, please fill free to ask. But firstly please recheck in details calendar CSS skin.
      Thank you for understanding.

  4. Hi,

    Is it possible to set the unavailable days to specific dates or something like every second Saturday?

    Thanks,

  5. We're usingVersion 9.Business.Small.SingleSite.4.0.2 of the booking calendar plugin on a 3.5.1 WordPress install. We're looking to update WP to the most recent 4.2.1 and wanted to know if this plugin was compatible with the WP 4.2 series.

  6. Hi. In my email content, the dot points wont align. How do i fix this?

    • Hello.
      Please switch "Editor" from the "Visual" mode to the "Text" view and try to arrange view f your email by using HTML and CSS manually.
      Kind Regards.

      • Hi .Ok. I will try,

        Also. when i use check_in_dates shortcode. It shows time and date. How can i seperate them?

        • Hello.
          Here is list of all possible options to show dates an times, other options, unfortunately , does not supporting in the actual versions, yet:
          [check_in_date_hint] - Selected Check In date. Example:11/25/2013 [check_out_date_hint] - Selected Check Out date. Example:11/27/2013 [start_time_hint] - Selected Start Time. Example:10:00 [end_time_hint] - Selected End Time. Example:12:00 [selected_dates_hint] - All selected dates. Example:11/25/2013, 11/26/2013, 11/27/2013 [selected_timedates_hint] - All selected dates with times. Example:11/25/2013 10:00, 11/26/2013, 11/27/2013 12:00 [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2013 - 11/27/2013 [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2013 10:00 - 11/27/2013 12:00 [days_number_hint] - Number of selected days. Example:3 [nights_number_hint] - Number of selected nights. Example:2

            • Hello.
              This shortcode [check_in_date_hint] is working only in the Booking Calendar Business Medium and higher versions
              and you need to use this shortcode also in the booking form at the Booking > Settings > Fields page. After that you can use it in the emails also.
              Kind Regards.

              • I have medium version.

                How do i use this in fields page?
                Please explain,

                • 1) Please open the Booking > Settings > Fields page, then insert this shortcode into the booking form, like this:
                  Check in date: [check_in_date_hint]
                  Update the settings changes.
                  2) Then open the Booking > Settings > Emails page and insert this shortcode: [check_in_date_hint] into the email template(s).
                  Update the settings.
                  3) Test it on new bookings.
                  Kind Regards.

                  • Hi.
                    That is not working.

                    I tried that.
                    Please help.

                    Regards,
                    Maktoom

                    • Hello.
                      Please send screenshots of the Booking > Settings > Fields page and Booking > Settings > Emails page and link to the page with that booking for to the support email: support @ wpbookingcalendar.com
                      Kind Regards.

  7. I Have this kind of error every time i change the filter. What should i do??

    Error during updating to DB booking availability of booking resource
    [F:/biz_m.php|L:646|V:9.Business.Large.SingleSite.5.2|DB:You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near on, availability, a:2:{s:7:general;s:2:On;s:6:filter;a:3:{i:33;s:2:On at line 1]

  8. Hi,

    Just updated to Business Medium Single 5.4.1 and now our theme (The 7) is messed up. The calendar is placing the sidebar (be it left or right) underneath the booking form, remove your calendar sidebar goes back to the left or right as it should be.
    Any ideas please?

    Also we are getting an error when trying to book half days, error is:
    Error! Probably these date(s) just was booking by other visitor. Please reload this page and make booking again.

    Calendar set up :
    Select a DYNAMIC range of days with 2 mouse clicks
    Days selection number: min: 2 max: 8
    Specific days selections: 2,2-3,3-4,4-5,5-6,6-7,7-8

    Please help.

    • Hello.
      1) Pleaee clear browser cache and then test it again.
      2) If you still have an issue, you can try to deactivate one by one other active plugins and retest that page to check, what exactly plugin generate that error.
      3) If you still have the same issue, pleaee send the link to this page. I will recheck it then.
      Kind regards.

        • Hello.
          1) I was able to make the booking for these dates: "28th May 2015 3:00 PM, 29th May 2015, 30th May 2015 10:00 AM" and can see the half booked dates for the "28th May 2015" and "30th May 2015".
          2) Relative the sidebar, its seems that its not relative to the Booking Calendar. When I was removed calender and form (using Firefox Firebug), your sidebar still at the bottom. Can you deactivate the Booking Calendar and retest this page, if the sidebar will be at the right side or at the bottom ?
          Kind Regards.

          • Hi,

            The problem with the sidebar is your calendar i am afraid to say.
            Even by adding a basic center tag to the page you can see the results, everything center's apart from the calendar section which stays put and this is causing the sidebar to be placed underneath it.
            If i remove your calendar the sidebar goes back to the left hand side like everyother page.

            Thanks for taking the time to help with this, it does appear to be a bug.

            • Hello.
              Its can be that you missing some DIV element (open or close) at the Booking > Settings > Fields page. Please open that page and recheck it.
              If you can not find there any issue, please send configuration of your booking form in TXT file and content of this page: https://idrisheights.com/?page_id=7 (when you edit this page) to the support @ wpbookingcalendar.com
              Then I will recheck it.
              Kind Regards.

              • Hi,

                I have checked and everything seems in order, however it's interesting to note now that i have moved the calendar part to the center but the legend and the dividing line underneath do not center.
                I think the problem is the dividing line you guys have included in this release of the software as i turned the legend off and the sidebar cannot be displayed in the correct position due to this dividing line.
                Any ideas?

                • Hello.
                  All configuration of your booking form is only at the Booking > Settings > Fields page.
                  And I still think that there some missing DIV element at the Booking > Settings > Fields page. Can you send configuration of this booking form in TXT file (as attachment) to the support @ wpbookingcalendar.com email ?

  9. Hi

    How can i not to show [cost hint] currency symbol?

    Since this plugin does not support Korean Won, I think i have to comment out currency symbols

    • Hello.
      You will be need to make a small fix.
      Please open this file ../{Booking Calendar Folder}/inc/biz_m.php

      then find this code:

      $return_form = str_replace('[cost_hint]', '<span id="booking_hint'.$bk_type.'">'.$cost_currency.' 0.00</span><input style="display:none;" type="text" value="0.00" id="cost_hint'.$bk_type.'" name="cost_hint'.$bk_type.'" />', $return_form);

      and replace it to this code:

      $cost_currency = ''; $return_form = str_replace('[cost_hint]', '<span id="booking_hint'.$bk_type.'">'.$cost_currency.' 0.00</span><input style="display:none;" type="text" value="0.00" id="cost_hint'.$bk_type.'" name="cost_hint'.$bk_type.'" />', $return_form);

      then find this code:

      // JavaScript setup // ?> <script type="text/javascript"> if (document.getElementById('booking_hint<?php echo $_POST['bk_type']; ?>' ) !== null) { document.getElementById('booking_hint<?php echo $_POST['bk_type']; ?>' ).innerHTML = '<?php echo $cost_currency . $summ_total .

      and replace it to this code:

      $cost_currency = ''; // JavaScript setup // ?> <script type="text/javascript"> if (document.getElementById('booking_hint<?php echo $_POST['bk_type']; ?>' ) !== null) { document.getElementById('booking_hint<?php echo $_POST['bk_type']; ?>' ).innerHTML = '<?php echo $cost_currency . $summ_total .

      • Can you help me more please?

        1. [standard cost]
        2. symbol that shows on the left of booking lists (admin)

        Thank you for great help!

        • Hello.
          Sorry, I do not clearly understand your last question,
          Can you send screenshot with description about it to the support @ wpbookingcalendar.com
          Kind Regards.

  10. Hi.

    How can i use the name of the resource in the email?? like what shortcode?
    Regards,
    Maktoom

    • Hello.
      Inside of the email templates your can use these shortcodes:
      [resource_title] or [bookingtype] - for inserting the title of the booking resource.

      Please note! You can find this help info at the "help section" at the bottom of the each email template.
      Kind Regards.