Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I recently installed the update for personal version. But i cannot see the bookings from the admin panel and i am getting email notifications of new bookings. Please assist

    • Hello.
      1) Please be sure that you configured correctly "Filters" parameters at the Booking Listing page at "Filter toolbar". Please note, you need to expand "down" filter toolbar (by clicking on the down arrow at the bottom left side of filter toolbar) to see the additional filter parameters. Please configure your parameters, like for showing dates set "All dates" instead of "Current dates" and click on "Apply" button to refresh the booking listing results.
      2) Please be sure that the booking resource (that you have booking form at the front-end) is exist at the Booking > Resources page. Be sure that you previously was not deleted it. At the booking resources page you can see the ID of booking resources at the left collumn, and in the booking shortcode you can see ID of booking resource in the parameter "type".
      3) If you still have this issue, please send screenshot of booking listing page, booking resources page and link tothe page with booking form to the support @ wpbookingcalendar.com

      Kind Regards.

  2. Hi Support,

    I am doing final integration of the payment system using SagePay however test transactions are not working as SagePay protocol 2.2.3 is now defunct and not accepting payments. It will be withdrawn in the next 2 monts meaning anyone who has a shopping basket using protocol 2.2.3 will no longer be able to take payments.

    SagePay have said all new baskets shoudl now be using protocol 3. Do you have a fix for this?

      • I'd be more than happy to test it as well. I'll fill in the form. Thanks

        • Sent. Please reply to us, if everything fine with this Sage protocol v3.00, after testing it.
          Kind Regards.

  3. Hi,

    I would like to set "Type of days selection in calendar" to "Multiple Days". With this setting, how do I specify a 2 night minimum for days selection?

    Thank you.

    Version: 9.Business.Medium.SingleSite.5.1.5
    Type: Business Medium
    Used for: 1 Site
    Release date: 16.07.2014

  4. WordPress 4.2.2, Booking Calendar Business Medium Single Site 5.3.1. Auto approve is not turned on. When making a booking through the Booking Calendar admin panel (Add Booking), there is a checkbox at the bottom which reads "Send email notification to customer about this operation ". If the box is checked, the customer and the proprietor get an email (the proprietor's email is a notice that a pending reservation needs approval). If the box is unchecked, neither the customer nor the proprietor gets an email. It seems from the description text, that unchecking the box should only suppress the customer email, but unchecking it suppresses both emails. Is there a way to change this?

    We would like the proprietor to still get an email, even if the customer does not, because the proprietor like to approve pending bookings using the link that arrives in the email.

    • Hello.
      You will be need to make customization for having this functionality.
      Please note, future updates of Booking Calendar does not support this fix.

      1) Please open this file ../{Booking Calendar Folder}/libooking/wpdev-booking-functions.php

      then find this code:

      // New Booking Email function sendNewBookingEmails($booking_id, $bktype, $formdata) {

      and replace it to this code:

      // New Booking Email function sendNewBookingEmails($booking_id, $bktype, $formdata, $is_send_emeils = 1 ) {

      2) then find this code:

      if (get_bk_option( 'booking_is_email_newbookingbyperson_adress' ) == 'On') {

      and replace it to this code:

      if ( (get_bk_option( 'booking_is_email_newbookingbyperson_adress' ) == 'On') && ($is_send_emeils !=0 ) ) {

      3) Please open this file ../{Booking Calendar Folder}/lib/wpbc-booking-new.php

      then find this code:

      if ( $is_edit_booking === false ) { if ( $is_send_emeils != 0 ) sendNewBookingEmails($booking_id, $bktype, $formdata) ;

      and replace it to this code:

      if ( $is_edit_booking === false ) { sendNewBookingEmails($booking_id, $bktype, $formdata, $is_send_emeils) ;

      P.S. Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  5. I am having trouble exporting my bookings.

    I have set the parameters and refreshed the page and not all my bookings are being exported.

    I have Version 9.Business.Large.SingleSite.5.0.1

    Can you please help?

    • Hello.
      1) Firstly please update your version to the latest update: https://wpbookingcalendar.com/request-update/
      2) Please be sure that you configured correctly and apply filters parameter at the Booking Listing page.
      3) Also plesee note, there 2 buttons they "Export" and "Export all". First button export only actual page of booking listing. Second one export all booking pages that fit to filter toolbar parameters.
      4) In addition in the new update 5.4 exist new feature, you can select the bookings, that you want to export. Only these selected bookings will be in the csv file.
      Kind regards.

      • Hello,

        can I, in any way, modify or configure the export feature?
        We currently struggle with bookings with multiple dates. They are exported in one line and no seperate lines with other dates.
        e.g.
        Room A; 18/05/2015 09:00; 19/05/2015 08:00; 20/05/2015 09:00; € 250; ...
        Room B; 15/05/2015 09:30; € 20; ...
        Room C; 19/05/2015 09:30; € 20; ...

        Could it be:

        Room A; 18/05/2015 09:00; € 250; ...
        Room A; 19/05/2015 08:00; € 250; ...
        Room A; 20/05/2015 09:00; € 250; ...
        Room B; 15/05/2015 09:30; € 20; ...
        Room C; 19/05/2015 09:30; € 20; ...

        Thanks for your feedback!

        • Hello.
          the actual versions of Booking Calendar support export of bookings to the CSV files, as you have it now.
          If you want to make some customization of this behavior, then you can make it in the ..{Booking Calendar Folder}/inc/personal.php file
          inside of the function wpdev_ajax_export_bookings_to_csv() .

          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

          • Thanks for your quick reply!!
            Any chance you guys will develop such a feature in the future?

            • I will add this feature to the TODO list, but right now I can not say about the time of implementing it.
              Kind Regards.

  7. I purchased the SMALL BUSINESS Package. I'm trying to set a $75 per hour cost, but when I do a test run and try to book 3 hours on 3 different days, it shows $187.50, instead of $250.0

    How do I set the settings, so I can charge $75 per hour and have the booking system calculate per hour?

    • Hello.
      I think its have to show $225 instead of $250 (3*75=225)
      1) Please open the General Booking Settings page and in calendar section please activate these options:
      - "Multiple days" selection mode.
      - "Use time selections as recurrent time slots"
      - "Use check in/out time" must be UNCHECKED.

      at the "Cost section" be sure that you selected
      - "cost per 1 hour"
      - "Time impact to cost".

      2) Please recheck at the Booking > Settings > Fields page that you have correctly configured times fields. That at the test form you selected 1 hour.
      3) Please open the Booking > Resources page and recheck that you correctly set cost per resource as 75 per hour.
      Test it.
      If you still will have issue, please send screenshots from the General Booking Settings page, and Booking > Resources page and link to the page with booking form, where you are having this issue to the support @ wpbookingcalendar.com
      Kind Regards.

      • OK, figure out what I was doing wrong. My only issue now, I'm putting down $75 CDN and it's producing $63.50USD. How can I put down or get it to ask for $75 CDN currency?

        Thanks.
        Ron

        • Hello.
          You can change the currency at the Booking > Settings > Payment page in the each "Payment gateways system". Please note, each payment gateway have own specific list of currency that are support this payment gateway, and its does not depend from the Booking Calendar.

          If you do not use the payment gateways at all, or use "direct bank payment" or "pay in cash" forms, then you can add this currency CDN by making small customization in the PayPal payment gateway (as its default payment system, but its will not work for payments form, like for PayPal payment form):
          Please open this file ../{Booking Calendar Folder}/inc/payments/paypal.php

          then find this code:

          <option <?php if($paypal_curency == 'USD') echo "selected"; ?> value="USD"><?php _e('U.S. Dollars', 'wpdev-booking'); ?></option>

          and replace it to this code:

          <option <?php if($paypal_curency == 'USD') echo "selected"; ?> value="USD"><?php _e('U.S. Dollars', 'wpdev-booking'); ?></option> <option <?php if($paypal_curency == 'CDN') echo "selected"; ?> value="CDN"><?php _e('CDN', 'wpdev-booking'); ?></option>

          Test it then.

  8. Hej!

    Any chance to get time (clock) field somehow implemented while having free version of your plugin?

    Thanks

    • Hello.
      1) Right now this feature exist only in the Booking Calendar Business Small and higher versions. Please read more about it here: https://wpbookingcalendar.com/overview/#times

      2) In the Booking Calendar Free version, if you want to receive info abut times, you can configure times as list of options in selectbox, but as you can suggest, its not really timeslots bookings, because its will book entire day or show days always free (if you set receiving unlimited bookings and set days always free at the General Booking Settings page in advanced section).
      About future integration times booking in the Booking Calendar Free version, right now I can not say about this.
      Kind Regards.

    • Hello.
      1) Its weird, and it seems like in your system exist some "blank bookings" (spam) for the resource "Angus Turner"
      Please open the Booking Listing page and recheck about any bookings with blank "admin" data.
      If there exist some bookings then please delete them.
      2) Then please open the General Booking Settings page and activate "CAPTCHA" to prevent from the spam bookings in a future.
      Kind Regards.

      • Hi.
        I have checked and there are no spam bookings etc. I dont see any bookings in the booking page in admin panel.

        • Hello again.
          1) Please recheck it more carefully at the Booking Listing page. Please reconfigure the Filter toolbar to show "all dates" instead of "current dates", etc... and then check about any type f such bookings.

          2) Also please update your version to the latest update 5.4.2.
          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          3) Then please make this fix in the new updates version (because its seems that during saving season filter, you are having some old season filter, which apply to the times availability - its does not exist in the new versions since update 4.0 or so, but you are having data about it in the DB):
          Please open this file ../{Booking Calendar Folder}/inc/biz_m.php
          then find this code:

          // Time availability if ( (! empty($value['start_time'])) && (! empty($value['end_time'])) ) { $strt_time = explode(':',$value['start_time']); $fin_time = explode(':',$value['end_time']); $script .= ' if(typeof( global_avalaibility_times['.$type_id.']) == "undefined") { global_avalaibility_times['.$type_id.'] = []; }'; if ( (count($res_days['days']) ==1 ) && (($res_days['available']+0) == 0) ){ $script .= ' is_all_days_available['.$type_id.'] = ' . 1 . '; '; // Set all days available // set start unavailable hours $script .= ' global_avalaibility_times['.$type_id.'][ global_avalaibility_times['.$type_id.'].length ]= [ ["00","00"], ["'.$strt_time[0] . '", "'.$strt_time[1] . '"] ]; '; // set end unavailable hours $script .= ' global_avalaibility_times['.$type_id.'][ global_avalaibility_times['.$type_id.'].length ]= [ ["'.$fin_time[0] . '", "'.$fin_time[1] . '"], ["23","59"] ]; '; } else $script .= ' global_avalaibility_times['.$type_id.'][ global_avalaibility_times['.$type_id.'].length ]= [ ["'.$strt_time[0] . '", "'.$strt_time[1] . '"], ["'.$fin_time[0] . '", "'.$fin_time[1] . '"] ]; '; } else $script .= ' avalaibility_filters['.$type_id.'][ avalaibility_filters['.$type_id.'].length ]= '.$value_js . '; ';

          and replace it to this code:

          if ( (! empty($value['start_time'])) && (! empty($value['end_time'])) ) { } else $script .= ' avalaibility_filters['.$type_id.'][ avalaibility_filters['.$type_id.'].length ]= '.$value_js . '; ';

          P.S. this fix will be exist in the next update 5.4.3
          Kind Regards.

  10. Hello, is it possible to have the booking contact form and calendar side by side instead of the form being below the calendar?

    Thanks!

    • Hello.
      Its possible in the any paid version of Booking Calendar.

      You can configure it at the Booking > Settings > Fields page (you can use the "2 Columns Form Template"), in a way like this :
      <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Kind Regards.