Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I'm trying out your various demos but I cannot find how I set various time slots during the day. Can you only book day intervals? I would like to divide the days into several slots. If that is possible, where exactly do I find the settings? 
    Am in a hurry now with my evaluation, so your prompt answer would be much appreciated.
    Best regards,
    Cecilia

    • Hello.
      The possibility to book for the specific time slots are possible at the Business Small and Business Medium versions. (In the Business Small version you can test it in action, at the Business Medium version is require to configure that).
      At these versions you can configure the time slots selections at the Booking > Settings > Fields page. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can configure there the possibility to select the time slot selections or start time and duration of the time, etc...

      You can have the time slot customization similar to this or in some other way:
      Select start time: [select starttime "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00"] Select the duration: [select durationtime "00:30" "01:00" "01:30" "02:00" "02:30" "03:00" ]

      Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  2. Good Day.  I've really been enjoying the free version of your plugin, however I've recently encountered an error that we've not been able to resolve.  Our site is a members-only site, and once ppl gain access they are presented with the booking calendar and more information about the facility.  Recently though ppl started to notice that their booking are not going though.  When you select the dates you want, fill out the reservation form and hit send, you are met with a pop-up stating: 404 Not Found.  No idea why this is coming up...haven't changed any of the settings and we are using the most recent version of the software. Thoughts?

      • Thank you for the prompt response.  Checked the thank you msg, tried both the static message and the link to the internal thank you page but neither worked.  If you could please send me an Email I will respond with the screenshot of the settings page.  Again, this is very strange as it has been working fine up until this point.

        • Hello.
          Please send the screenshot of the settings and link to the page with booking form to this email support @ wpbookingcalendar.com

  3. Hello,
     
    Is it possible to add a payment method?
    I'm from the Netherlands and the payment method: "iDeal" is the number one payment method in the Netherlands. Is it possible to add this to the plugin? Preferrably using this PSP: https://www.sisow.nl/
    Thanks in advance,
    RJ

    • Hello.

      The Business Small and higher versions of the Booking Calendar is support Paypal, Sage pay and ipay88 payment systems integrations, other payment systems are not supported yet. Sorry.

      Unfortunately, right now the iDeal payment system is not supported yet. It's at our todo list and will be support in the future updates, soon.

      If you want to make the integrations of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind regards

  4. Hi,
    I installed the Booking plugin everything works fine with submitting a reservation, but I can`t see the reservations that are already made in the calendar. I want that if somebody posts a reservation for day x that day to be marked on the calendar, and to be visible for other users, I also checked my apache log and I have some sql error that I post here:
    [Mon Apr 15 00:25:51 2013] [error] [client 79.113.41.188] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ') AND bk.form like '%admin@blank.com%'\r\n\r\n                     ORDER BY dt.booki' at line 9 for query SELECT DISTINCT dt.booking_date\r\n\r\n                     FROM wp_bookingdates as dt\r\n\r\n                     INNER JOIN wp_booking as bk\r\n\r\n                     ON    bk.booking_id = dt.booking_id\r\n\r\n                     WHERE  dt.booking_date >= CURDATE()  AND bk.booking_type IN (1,1,) AND bk.form like '%admin@blank.com%'\r\n\r\n                     ORDER BY dt.booking_date made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/spun/single.php'), get_template_part, locate_template, load_template, require('/themes/spun/content-single.php'), the_content, apply_filters('the_content'), call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, wpdev_booking->booking_shortcode, wpdev_booking->add_booking_form_action, wpdev_booking->get_script_for_calendar, wpdev_booking->get_dates, referer: https://www.herastar.ro/
    [Mon Apr 15 00:25:51 2013] [error] [client 79.113.41.188] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')\r\n\r\n                     ORDER BY dt.booking_date' at line 9 for query SELECT DISTINCT dt.booking_date\r\n\r\n                     FROM wp_bookingdates as dt\r\n\r\n                     INNER JOIN wp_booking as bk\r\n\r\n                     ON    bk.booking_id = dt.booking_id\r\n\r\n                     WHERE  dt.approved = 0 AND dt.booking_date >= CURDATE() AND bk.booking_type IN (1,1,)\r\n\r\n                     ORDER BY dt.booking_date made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/spun/single.php'), get_template_part, locate_template, load_template, require('/themes/spun/content-single.php'), the_content, apply_filters('the_content'), call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, wpdev_booking->booking_shortcode, wpdev_booking->add_booking_form_action, wpdev_booking->get_script_for_calendar, wpdev_booking->get_dates, referer: https://www.herastar.ro/
    [Mon Apr 15 00:25:51 2013] [error] [client 79.113.41.188] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ')\r\n\r\n                     ORDER BY dt.booking_date' at line 9 for query SELECT DISTINCT dt.booking_date\r\n\r\n                     FROM wp_bookingdates as dt\r\n\r\n                     INNER JOIN wp_booking as bk\r\n\r\n                     ON    bk.booking_id = dt.booking_id\r\n\r\n                     WHERE  dt.approved = 1 AND dt.booking_date >= CURDATE() AND bk.booking_type IN (1,1,)\r\n\r\n                     ORDER BY dt.booking_date made by require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/spun/single.php'), get_template_part, locate_template, load_template, require('/themes/spun/content-single.php'), the_content, apply_filters('the_content'), call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, wpdev_booking->booking_shortcode, wpdev_booking->add_booking_form_action, wpdev_booking->get_script_for_calendar, wpdev_booking->get_dates, referer: https://www.herastar.ro/
    Please help. Cheers,Gery!

    • Hello,
      1) You can define at the Booking Listing page at the "Filter tab" the value for the dates as "all dates" or "past dates" and then apply this filter.
      2) According fixing of that error:
      please open this file ../booking/lib/wpdev-booking-class.php
      find this code:
      function get_dates ($approved = 'all', $bk_type = 1, $additional_bk_types= array() ) {
      and add below of that line this code:
      $bk_type_1 = explode(',', $bk_type); $bk_type = ''; foreach ($bk_type_1 as $bkt) { if (!empty($bkt)) { $bk_type .= $bkt . ','; } } $bk_type = substr($bk_type, 0, -1); $additional_bk_types_1= array(); foreach ($additional_bk_types as $bkt) { if (!empty($bkt)) { $additional_bk_types_1[] = $bkt; } } $additional_bk_types =$additional_bk_types_1;

      Please inform, if this fix will fix the error showing in your error.log file.
      Thank you.

      • I was so excited about this plugin, that I digged and digged in the error log and corrected issue after issue. Basically reading your response that is what I did, so thank you for your support. Everything is working as intended now. Best,Gery!

  5. I have problem generating email answers to new customers. it seems the auto answers don't get sent...?

      • Hello again. I have tried all the troubleshooting listed, still the email doesnt work. When an order is placed in booking formulae it doesn't sende email to customer, or email to admin. ?
        However, the booking is placed and visible, but no email answers.?
        The problem seemed to occur when I went from maintenance mode to normal mode. All my test bookings in maintenance mode seemed ok...
         
        What could the problem be ?
        Thomas

        • Hello,
          So if you are retrieve the password in the login page you are got the email ?
          Try to deactivate all your actual plugins to recheck is some of the active plugins is generated that issue, or not. Try to deactivate the actual theme and activate default one and then test it again.
          Also please recheck your error log file for the any corresponding errors, why the emails are not sending.

        • Hello again. I have tried all the troubleshooting listed, still the email doesnt work. When an order is placed in booking formulae it doesn’t sende email to customer, or email to admin. ?However, the booking is placed and visible, but no email answers.?The problem seemed to occur when I went from maintenance mode to normal mode. All my test bookings in maintenance mode seemed ok… What could the problem be ?Thomas

  6. I have a responsive theme and the calendar is the only thing that isn't responsive. Can I know which aspects of the CSS can I work on to make the calendars responsive and gel with the rest of my theme?
    Cheers!
    Dhawal

      • Can we request a custom modification to fix the responsiveness of the calendar? How much would this be? This is very important as most people book on the go now and we would like to make sure we capture this market. 

        • Hello.
          This feature is at our todo list and will be available in the future updates.
          Unfortunately we can not start right now some custom development or personal customization, because we are almost have no free time.
          We are have too many items in the todo list for the future updates.
          Thank you for understanding.

  7. I cannot delete a custom booking form.. when I tried to delete it, the page refreshes and the form is still in the drop down menu.. any ideas?

    • Hello.
      What is the name of the custom form (may be in the name is some non standard symbols, and thats why the issue is exist)?
      Try to remove the content of the custom form firstly, then Update the settings. After this try to delete the custom form again.
      Thank you.

      • I first tried to make a custom for called "ATV's" and it created two forms on its own called "ATV/s" and "ATV///'s"...
         
        When I try and select either of those two custom forms listed above, the page refreshes and goes back to the "Standard" form... I cannot get the page to load onto any custom form I create. I was able to load a custom form only because I, very quickly, pressed the "load" button just before it refreshed and it managed to load that custom form for whatever reason. Still Lost.

        • I also tried to add an additional cost to an specific item in that resource, and when I change it to "50/day" in Advanced Cost tab, it resets the additional cost field I just changed back to 100%?
           
          For paying $300+ for a plugin, I'm surely not to impressed yet.

          • something definitely is wrong. I customized the "demo" version of the Business Medium off your website and I'm able to change everything as I wish, without issue. Possible plugin conflict?

            • Hello,
              please try todo this fix firstly,
              please open your DB using the phpMyAdmin (or some other SQL tool),
              then please execute this SQL: UPDATE wp_options SET option_value = 's:6:"a:0:{}";' WHERE option_name ='booking_forms_extended'
              Its will reset the custom forms, so you will be able to recreate the forms again in a way as you are need it.

              • Am I editing a file? What do you mean open up my DB (database?).. no idea how to go about doing this.

                • No its not the editing the file. Its just  the instruction  how to reset  the custom booking forms at your DB. That SQL code is required to execute in the phpMyAdmin or some similar tool for working with DB. If you have difficulty todo that, please contact your  administrator or support of hosting company to execute that SQL.

                   

                  Other way is todo the full reinstall of the plugin, but its will erase the exist settings and booking data. If you want todo this, please follow these steps:

                  1) open firstly the General Booking Settings menu page, and at the right side of the page recheck that this option “Delete booking data during uninstall” is turned On (checked), its mean that all your booking data during deactivation will be deleted;
                   2) open the WordPress Plugins menu page and click on “Deactivate” link of Booking Calendar. Wait for the message “Plugin is deactivated successfully”. It’s important.
                   3) open the WordPress Plugins menu page and click on “Activate” link of Booking Calendar. Wait for the message “Plugin is Activated successfully”. It’s important.

  8. Hi,
       I have recently bought plugin business large but I am having problem is that select field is not changing price, I have setup select field in a form and put up Advance cost as 100% and 110% but price is not changing on form. The same thing is working on live demo but not on my website. Here is a link https://ajaxgolfcarts.com/cart/?room=4-passenger Kindly help in this regards.
     
    warm regards,
    Syed 

    • Hello.
      Do you use one booking form or you are have the several custom forms ?
      Please recheck that you are configure the advanced cost for the same form, which you are used in that page.
      If you are still will have this issue, please send the screenshots of the advanced cost configuration and the form fields settings to this email support @ wpbookingcalendar.com.

      • Hi,
           Thank you for your quick response. I am using one booking form and I have configure the advanced cost for the same form. When I goto your demo version of business large and put up my custom booking form then it is working on your demo but on my website advanced cost fields are not working. Should I have to contact support@wpbookingcalendar.com?
         
        warm regards,
        Syed

  9. I am very interested in this program but I have some questions about it.
    Can you set up additional items that can be added to a reservation? For example, I rent boats and wave runners and I want my customers to be able to have the option of adding accessories to their rental like tubes, wake boards, extra lifejackets etc. 
    Also can you set specific prices for weekdays, weekends and holidays, but than also add a percentage based discount based on how many days they reserve for?
    Thanks in advance!

    • Hello.
      Its possible at the Business Medium and Business Large versions.
      1) If you will need to add additional costs, like tax or some other additional charges (cleaning, or accessories like tubes, wake boards, extra lifejackets etc... ) , which is depend from the selection of the selectboxes or checkboxes in the booking form, so then you can make this configuration in the Business Medium or higher versions.
      You can insert into the Booking form, at the Booking > Settings > Fields page some checkbox, like this:

      <p>Tax: [checkbox* my_tax ""]</p>

      or you can make this checkbox invisible and checked by default in this way:

      <div style="display:none;"> [checkbox* my_cleaning default:on ""] </div>

      and at the Booking > Resources > Advanced cost page at the advanced cost management section for the option my_tax, set some additional cost.

      For example for the tax 6% you need to set value 106% there.

      Or if you want to add the fixed cost value, you can set this value to this "my_cleaning" option:

      my_cleaning = 50

      2) You can configure the rates for the weekdays, weekends or holidays at these versions in this way:
      - firstly you are need to define the days of the holidays and weekends as a season filters at the Booking > Resources > Filters page.
      - then at the Booking > Resources > Cost and rates page you can define the specific rate (cost) for the dates in those season filters for specific booking resource.

      3) You can configure the specific cost , which will depend from the number of selected days in calendar at the Booking > Resources > Cost and rates page by pressing the "Valuation days" button for the specific resource.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/

  10. I am just about to buy this plugin, but just need to know a few things...
    i need the calendar to show two resources
    and in the form i need a dropdown to be able to select which resource
     
    something like 
    [calendar]  (showing both resources)
    [select resource] (drop down select which resource to book)
    <p>First Name (required):<br />  [text* name] </p>
    <p>Last Name (required):<br />  [text* secondname] </p>
    <p>Email (required):<br />  [email* email] </p>
    [select rangetime "08:00 - 12:00" "12:00 - 17:00"] (select one of two time slots in the day)
    <p>[submit "Send"]</p>
     
    is this possible?
    if so which version do i need... small or medium business...?
     
    thanks
     
    andy