Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have just purchased this plugin, but it does not work. Your instructions are very poor I'm afraid.
     
    I've added the shortcodes and made resources available but nothing is showing. Search always says "nothing found" and the villa page says "you do not set any parameters for booking editing"
     
    None of this makes sense, I am not very happy

  2. Hi, 
    I see you've made multiple updates since 4.0.1, but there hasn't been any update notification on my site (www.hardanger-resort.com). Do I have to update manually, and if so, where do I find the latest version?
     

  3. Goodevening, i use the free version but would like to add Booking Form Fields customization. The text on your site says "(available in paid versions only)". Which pais or ALL ?
    Kind rgards, Marco

  4. Hi, I am wondering how to edit the footer text in the automatic email that is send to a custome when booking has been approved.
     
    Thanks
    Ben
     

    • Hello.
      Its possible at the any paid versions at the Booking > Settings > Emails page.
      Kind regards.

  5. Hello,
    I am thinking of using the multi version of this plugin.  Some questions:
    1) I will have alot of users with their own calendar on their very own post type, this is possible correct? Mind you these aren't regular posts, but a particular type called "place".
    2) I will restrict access to my users from going into settings/resources.  I need all of this to be configured by my team before hand; do you see any problems here?  They will only see their calendar and add new bookings into it.
    3) I do not see any functionality for the super admin to create resources for other users.  The field for users defaults to the logged in user and is read only, any way around this or maybe a feature request?
    4) Is there any reporting for the super user or regular users?
    5) How do I tie a resource to a post type? Currently I simply have a shortcode one each post through a widget.  I figured somewhere on the Users tab I would be able to "tie" these two objects (users/post) but I fail to find this?
    Hope you can set me straight!
    Thanks,
    EL

    • Hello.
      1) Its possible to insert the booking forms into the custom posts also. Just need to be sure that there is exist the edit toolbar (TinyMCE). Also please note, at the Booking > Settings > Users page (if you are logged in as super booked admin) right now is listing of all users without the pagination yet. So if you will have too many users (several thousands) the loading of that page can take some time.
      2) In any case the management of the bookings, creating new resources or configuration of the settings is possible only from the admin panel. You can restrict the access of your users to the Settings and Resource admin menu pages, so they can access only to the Add booking and Bookings admin panel. But if the configuration of the settings will be made by one of your team, its mean that this person have to be log in as that specific user (not the superadmin) and then configure the settings and resources...
      3) Please check the point #2. The creation of the resources for the "regular" users" is possible only if the person is logged in as this "regular user". The same according settings, like form fields, email templates, payments, etc...
      4) Right now is possible only to print or export to CSV the bookings what is listing at the Booking Listing page. Other type of reporting tool, are not exist yet.
      5) You can insert the shortcode (booking form for the specific resource) into the specific post, and thats how the booking resource is tie to the post. (Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/ Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/ )
      Each user by default is have possibility to create the posts and insert the booking shortcode into the posts, relative to the above instructions.

      Please test Booking Calendar live demo of that version at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  6. Hi, 
    I have the paid version for small business.  I like all the features except I have a problem.
    I take patients in half an hour bookings and when viewing these on the calendar "booking calendar - overview" in the backend, all the appointments are too squashed together in month view.  Is there a way that I can view day by day?  Or at least in month view only view the business hours of the day, eg. 8am until 8pm?  so then the appointments will be less squashed?
     
    Is there any way to do this?
    Thanks
     

    • Hello.
      Please just set not the year view by month view mode or 3 month view mode. So you have to see these bookings in more nice view.
      We will try to improve the year view mode in future updates for that purposes, but right now is not possible to set different year view mode at admin panel.
      Kind regards.

      • When will this update be rolled out?
        It would also be good if you could set a day view. 
        And also when in month view, you can exclude early morning and late night hours if you want. 
        When will you have these enhancements as  this is a big problem for me when making bookings. 

        • Hello.

          1) Right now I can not say  about the exact  date , when  the specific update will come, because in our todo list  too many features for the implementation. Sorry.

          2) In the month view mode is possible to  see all hours for the FULL date, so what is the difference have to be in "day view" mode ?

          3) Accordion exclude early morning and late night hours, I will add this feature to the todo list.

           

          • Thanks very much, I appreciate that.
            Currently it is very hard for me to see all my bookings as they are in 30 minute blocks. 
            When you do add this feature would you be able to email me: mrmeyerson@gmail.com
            Thanks,
             
            Mark

  7. Dear Sirs.
    I use booking calendar for holiday homes and hiring airport trips.
    I have a problem:
    Travael duration is 7:30
    during this time car is not available for hire.
     If I put start time 16:29 (trip ends at 23:59) - everything is perfect.
    But if I put start time 16:30 (trip ends at 00:00) - I have a start time error.
    But I want hire the car any time of day, no matter where the jorney lasts.
     
    How can I fix it?
    You can see it and try it on this page:
    http://www.easymarmenor.ru/portfolio-view/transfer-valensiya-mar-menor/
     
    Thanks.
     

    • Hello.
      We will try to fix this issue in the next update.
      Right now, please just use instead of te duration 7:30 then 7:31
      The time have to be different from the 00:00

      • Probably I did not explain well.
        The problem is not only with the time 00:00
        Calendar does not accept any rent that begins this day and ends the next day.
        It is as if the world would end at 00:00 hours.
        How can I help this?

        • Hello,
          The problem with the time "00:00" is that the system recognize it as booking of FULL date, and thats why the error is appear. I will check how is possible to make some fix there, ad then I will reply.

        • Hello,
          please try to use this fix.
          Please opne the ../booking/inc/js/personal.php file

          find this code:
          // Duration get Values if ( (duration !== false) && (start_time !== false) ) { // we have Duration and Start time so try to get End time var mylocalstarttime = start_time.split(':'); var d = new Date(1980, 1, 1, mylocalstarttime[0], mylocalstarttime[1], 0); var my_duration = duration.split(':'); my_duration = my_duration[0]*60*60*1000 + my_duration[1]*60*1000; d.setTime(d.getTime() + my_duration); var my_hours = d.getHours(); if (my_hours < 10) my_hours = '0' + ( my_hours + '' ); var my_minutes = d.getMinutes(); if (my_minutes < 10) my_minutes = '0' + ( my_minutes + '' ); // We are get end time end_time = ( my_hours + '' ) + ':' + ( my_minutes + '' ) ; }
          and make this modifications:
          // Duration get Values if ( (duration !== false) && (start_time !== false) ) { // we have Duration and Start time so try to get End time var mylocalstarttime = start_time.split(':'); var d = new Date(1980, 1, 1, mylocalstarttime[0], mylocalstarttime[1], 0); var my_duration = duration.split(':'); my_duration = my_duration[0]*60*60*1000 + my_duration[1]*60*1000; d.setTime(d.getTime() + my_duration); var my_hours = d.getHours(); if (my_hours < 10) my_hours = '0' + ( my_hours + '' ); var my_minutes = d.getMinutes(); if (my_minutes < 10) my_minutes = '0' + ( my_minutes + '' ); // We are get end time end_time = ( my_hours + '' ) + ':' + ( my_minutes + '' ) ; if (end_time == '00:00') end_time = '23:59'; }

          2) Then please open this file ../booking/lib/wpdev-booking-functions.php file

          find this code:

          // Here we are get start time and add duration for end time $new_end_time = mktime(intval($start_time[0]), intval($start_time[1])); $new_end_time = $new_end_time + $end_time[0]*60*60 + $end_time[1]*60; $end_time = date('H:i',$new_end_time); $end_time = explode(':',$end_time); $end_time[2]='02';

          and make this modifications:
          // Here we are get start time and add duration for end time $new_end_time = mktime(intval($start_time[0]), intval($start_time[1])); $new_end_time = $new_end_time + $end_time[0]*60*60 + $end_time[1]*60; $end_time = date('H:i',$new_end_time); if ($end_time == '00:00') $end_time = '23:59'; $end_time = explode(':',$end_time); $end_time[2]='02';

            • Hello.
              The problem in this configuration, that you are using the time duration "07:30" ( you are hided it) and if the start time is set as "17:00" or later its mean that end time is already will be next day - its mean that visitor will need to select the next date (if selected only one date) to be able to make such booking. In other words visitor will need to select 2 or more days, if the check out time is after the 23:59.

              If you are need to have selection only one date, please use the end time (which is inside of the times range 00:00 - 23:59, and later then start time ) instead of the duration time.

  8. Hello again, 
    There's two more bugs I would like to report:
    1. When using checkboxes with translations - you only get to set the advanced cost for that service in one language. The other translations are returned to 100% when you save settings. 
    2. The form does not support the letters ü, ä and so on, frequently used in the German language. 

    • Hello.
      Sorry, about these issues in the translation system. We will fix them in the future updates of the plugin. Thank you very much for this notification.

  9. Hi,
       How "Send Payment request to visitor" works? I have put up this shortcode [visitorbookingpayurl url="my page url"] in email template and when I send it to user then my page url opens but how will visitor pay?? Will I need to put up payment gateway on my page for reservation?? Kindly advice.
     
    warm regards,
    Syed

    • Hello.
      1) Firstly, at the "my page url" you are need to have inside of the content of this page this shortcode [bookingedit] .
      2) Now you can open the Booking Listing page at the admin panel, and click at the "Send payment" request to the visitor (its button at the right side the cost of the booking). Of course the cost have to be grater then 0.
      3) You are need to have at least one payment system at the General Booking Settings page.

      So you visitor will receive the email with payment link. After clicking at that link he will be redirected the page with payment form.

      • Thanks. Problem solved. How we can add Tax to our order and show it separately in cost hint and when paypal button pop up? I need something like for example, I select a day and fill up form then hit button submit and paypal button will comes up as
        Cost: $25.00
        Tax: $2.00 (8% of cost of whatever we have setup)
        Total: $27.00  
        and customer will pay $27.00.
        Kindly Advice. Also one most important this is that on this https://wpbookingcalendar.com/support/ "Search in discussion" is not showing results. When I try to search for keyword advance cost nothing comes, I have tried many keywords on your support search but results are not showing. It is very difficult to search FAQ's by going to page numbers.
        warm regards,
        Syed

        • Hello
          1) Its possible only at the booking form with the calendar and for fields in the Business Medium and higher versions. But at the payment form will show only FULL cost.
          If you will need to add additional costs, like tax or some other additional charges (cleaning ) , which is depend from the selection of the selectboxes or checkboxes in the booking form, so then you can make this configuration in the Business medium or higher versions.
          You can insert into the Booking form, at the Booking > Settings > Fields page some checkbox, like this:

          <p>Tax: [checkbox* my_tax ""]</p>
          or you can make this checkbox invisible and checked by default in this way:
          <div style="display:none;"> [checkbox* my_cleaning default:on ""] </div>

          and at the Booking > Resources > Advanced cost page at the advanced cost management section for the option my_tax, set some additional cost.

          For example for the tax 6% you need to set value 106% there.

          Or if you want to add the fixed cost value, you can set this value to this "my_cleaning" option:

          my_cleaning = 50

          2) WE will fix the issue with the search soon, thank you for notifications.

  10. Hi
    Is it possible to set a manual (invoice) payment method alongside SagePay?
    Thanks
     

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support Paypal, Sage pay and ipay88 payment systems.

      You can deactivate all payment systems at the Booking > Settings > Payment page and then send the email with invoice to pay for the specific user. For this case, you can use the payment request email template at the Booking > Settings > Emails page. But please note, the email templates are not support the attachments, yet. Also I can suggest that you will be need to reconfigure that email template and remove the payment request link from that email template.

      Just test it at the live demo to be sure in functionality.

      Kind regards

      • Thanks
        So there is no way to specify SagePay and a invoice payment method at this time. We want to enable on-line payments for those that want to use it but a lot still need us to send an invoice.

        • You can activate the SagePay payment system at the Booking > Settings > Payment page.
          But for those visitors, who is require the invoice, you can send the payment request email. (just configure the payment request email at the Booking > Settings > Emails page relative to the description from my previous reply.)
          And its not possible to show at the "Payment" form, after the booking is made, possibility to pay by invoice. You can just write some info in your page, about request of this invoice from you by email.

          • Thanks getting my head around it now, just so you know there is an error in the booking-widget file that causes the link html tag doesn't get closed ie Make booking Here.
            The result of this is if the Book Widget isn't the last in the sidebar it messes the styling up.

            • Hello.
              Can you explain more detail, where inside of the widget is that issue? I am rechecked it and can not find it.
              thank you.

              • I believe its with this line
                <label><?php printf(__("Example: %sMake booking here%s", 'wpdev-booking'),"<code>&lt;a href='LINK'&gt;",'&lt;/a&gt;</code>'); ?></label>
                snippet from view source in chrome
                <a href ='...../presentation-room-bookings/'>Make Booking Here</div></div><div id="text-19" class="widget widget_text"><h3>All Our Rooms</h3><div class="textwidget"><p><b>Presentation Room</b><br />
                The <a> tag never gets closed.

                • Hello.
                  this line of code:
                  <label><?php printf(__("Example: %sMake booking here%s", 'wpdev-booking'),"<code><a href='LINK'>",'</a></code>'); ?></label>
                  have this translation term: %sMake booking here%s
                  Its mean that after execution of code, first %s symbol will be replaced to this code:
                  <code><a href='LINK'>
                  and the second %s symbol will be replaced to this code:
                  </a></code>
                  So this last </a> tag have to be closed.

                  Its possible that you are used some translation of the plugin. And inside of that translation, these sentence Example: %sMake booking here%s was translated without last %s symbol, and thats why this issue is possibly exist.