Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Looking at buying the multi user product, can restrict users entering new bookings unless they are signed in?  Also, can they search for their own bookings after one is made and possibly cancel 'x' number of days in advance only?
    Thanks,
    EL

    • Hello.
      1) You can insert the booking forms shortcodes into the password protected pages, and inform the password to those pages only for your registered wordpress users (in some way).
      2) No, the visitor who made the booking can not search own bookings at the admin panel. Each visitor, who made the booking is receive email (after new booking or after approval of booking), where is possible to insert the link for possibility to edit this booking or cancel of that booking by this visitor, who made this booking. Please read more how to configure this edit/cancel links in the email templates at the FAQ https://wpbookingcalendar.com/faq/ at the configuration section

      Please test Booking Calendar live demo of that version at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  2. Hello, I would like to add more of my custom fields to the Booking Data column on the Bookings Listing page. I know I can add them under the Field Settings in the "Form content data showing in emails ([content]-shortcode) and inside approval and booking tables in booking calendar page" section, but I don't want all the fields to be emailed. Is there a current solution for this?

    • Hello.
      Yes, you can add these fields at the "Booking Data" form on the Booking > Settings > Fields page.
      According email templates. Just instead of the [content], shortcode in the email template(s) use the direct shortcodes of form fields (just in the same way as you are configured it at the "Booking Data" form on the Settings Fields page). So by doing this, you can use only the shortcodes for fields, which you are require in the email templates.
      Please note, its possible at the version update 4.1 or newer of the Booking Calendar.

  3. Hi,
    Yeserday i installed a paid version, but i do net get the translations set properly..
    the po mo files are in the directory and translated.. but how i get them working?

    Thanks

    Peter

    • Hello.

      The Booking Calendar is use the active locale of the site for the activation of the specific language from the ../booking/languages/ folder.
      So you are need to have the correct locale settings at the config.php file at the root of your site.

      Please, note, the not all translations are 100% translated, as it mentioned at the plugin site. Here is some info how to fix some terms or recheck the translation: https://wpbookingcalendar.com/help/translation-wordpress-plugin/.

      If you are using the paid version of the Booking Calendar and need only the booking form labels at the client side of your site in different language, so you can customize the booking form at the Booking > Settings > Fields page at top form.

      • Do you mean wp-config.php ?

        sorry i am totally new with wordpress?
        i copied all languages file in the root languages folder
        wpdev-booking-es_ES.po and wpdev-booking-es_ES.mo

        I want to use 4 languages,
        If i edit  the form labels on the client side..
        per example in Spanish, what will the German people see on the german pages?
         
        Thanks in forward
        With kind regards
        Peter

        • Hello.
          1) yes I mean config.php file at the root of your site. You are do not need to copy the translation files of plugin to the root of your site, they have to be in the original folder.
          2) please note, if you are need to have the several languages of your site - dynamic changing the language of the site, so you are need translation plugin, like wpml or qtrandlate.

          Booking Calendar is tested and support the WPML plugin for the dynamic translation.

          Please read more at the FAQhttps://wpbookingcalendar.com/faq/ at the translation section

          The booking calendar is support changing the interface based on locale of the site. So if the translation plugin is support dynamic changing of site locale, it's have to work. It's was tested with WPML. Inside of that plugin you can define the language of the admin panel different from English, as you can make it inside of the config.php file from the root of your WordPress directory.

          At the client booking form, you can use the special shortcodes for the having Booking form in several languages.
          You can configure the several form or email templates in different languages, using this shortcode:
          [lang=LOCALE] - (start new translation section, where LOCALE - locale of translation)

          Example #1: [lang=fr_FR] - start French tranlation section

          Example #2: "Thank you for your reservation.[lang=fr_FR]Je vous remercie de votre réservation." - English and French translation of some message

          So you can customize the booking form at the Booking > Settings > Fields page.

          So for example for the 2 languages: English and French you are need to have something like this:
          [calendar] <div style="text-align:left"> <p>Time: [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]</p> <p>First Name (required):<br /> [text* name] </p> <p>Last Name (required):<br /> [text* secondname] </p> <p>Email (required):<br /> [email* email] </p> <p>Address (required):<br /> [text* address] </p> <p>City(required):<br /> [text* city] </p> <p>Post code(required):<br /> [text* postcode] </p> <p>Country(required):<br /> [country] </p> <p>Phone:<br /> [text phone] </p> <p>Visitors:<br /> [select visitors "1" "2" "3" "4"] Children: [checkbox children ""]</p> <p>Details:<br /> [textarea details] </p> <p>[captcha]</p> <p>[submit "Send"]</p> </div> [lang=fr_FR] [calendar] <div style="text-align:left"> <p>Heure: [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]</p> <p>Prénom (obligatoire):<br /> [text* name] </p> <p>Deuxième prénom (requis) <br /> [text* secondname] </p> <p>Email (obligatoire) <br /> [email* email] </p> <p>Adresse (obligatoire) <br /> [text* address] </p> <p>Ville (requis) <br /> [text* city] </p> <p>Code postal (obligatoire) <br /> [text* postcode] </p> <p>Pays (obligatoire) <br /> [country] </p> <p>Téléphone :<br /> [text phone] </p> <p>Visiteurs :<br /> [select visitors "1" "2" "3" "4"] Enfants: [checkbox children ""]</p> <p>Détails :<br /> [textarea details] </p> <p>[captcha]</p> <p>[submit "Envoyer"]</p> </div>

          In the same way you can configure the email templates, also.

          Kind regards

          • IT WORKS ..

            qtranslate was already installed so
            I only edited the email template as you mentioned..
            no config files or whatever..

            THANKS

            with kind regards

            P

  4. Hi guys:
    I have a problem with the email on my installation. This caused me to come to the site here and see if I could sort out the problem. I was surprised to notice that the [new?] demos look nothing like my installation - Version release date: 07.04.20119.Professional.2.8.
    Can I pay somebody to do an update for me? This might well solve my email problems - emails no longer get sent to booking clients or admin.
    Best wishes,
    Peter deP. 
    18-35h 20-Apr-2013

  5. hi, i would like to know if it's possible to order my bookings in the Bookings Listing page not only by cost, ID and resourse but by a check in date also
     
    thank you

    • Hello.
      Its possible at since version update 4.1
      You can select the order of bookings by "dates" at the Filters tab at the Booking Listing page.

  6. Hi There,
    I sent an email, but thought I would post here to get others input.
     
    The Medium Biz looks like it has what I need. But before buying it, I want to confirm a few things.
     
    Here is what I am doing.
     

    Boat Rental Business

    Offer the boat for predefined time slots. Same time slots every day. DIff prices for each slot. 

    Time slots are:

                  -Morning 8AM-Noon    $10.00
                  -Afternoon 1-5PM $20.00
                  -Sunset 6-9Pm $30.00
                   -All Day 8AM-5PM  $40.00
     

    Need to process via Paypal Business Acct.

     

    Need to allow other items to be added at Check out, such as a Captain, food, other items.

     

    Need to have the user check a box agreeing they have read the charter agreement. I am ok if we have to do this somewhere else as long as it can be part of the Booking and Checkout process.

     
    If this product does all this, then it does everything I need AND, sadly, verifies I just wasted a chunk of case on needless php development.
    Any chance I can see what it would look like to the end user before buying?
     
    -John

    • Hello again.

      1) You are need to reconfigure the Business Medium demo for setting cost as in your description (similar to the Business Small live demo).

      A) So please open the General Booking Settings page and set the "single day selection" mode at the "Calendar section"
      and be sure that at the "Cost" section the option "Time impact to cost:" is unchecked and the
      "Set the cost:" option is set to "for 1 day".

      B) Then open the Booking > Settings > Fields page and insert this Time slot selection shortcode:
      <p>Time selection: [select rangetime "10:00 - 12:00" "12:00 - 18:00" "18:00 - 20:00" "10:00 - 20:00" ]</p>
      At the "Content of booking fields" form, please insert this shortcode:
      <strong>Time range </strong>: <span class="fieldvalue">[rangetime]</span><br/>

      C) Then open the Booking > Resources page and set the cost for the specific resource as 10 .
      After open the Booking > Resources > Advanced cost settings page and make this configuration of the cost:
      08:00_-_12:00 = 100%
      13:00_-_15:00 = 10
      18:00_-_21:00 = 20
      08:00_-_18:00 = 30

      2) The Business Small and higher versions of the Booking Calendar is support Paypal integrations (Paypal standard and PayPal Pro Hosted Solution (please note its not the same as PayPal Pro) ).

      3) If you will need to add the additional cost to the items as a "food", etc, you can add the possibility to select these items as options in the select boxes or check boxes at the Booking > Settings > Fields page. And then configure the additional cost for them, at the Booking > Resources > Advanced cost page in the same way, as it was described at the point #1.

      4) You can have the "terms & conditions" at the some separate page, and inside of the booking form you can have the link to that page.
      Also inside of the Booking form, you can have the required checkbox like this:

      [checkbox* term_and_cond ""] I agree to the terms & conditions

      So the booking form will not be submitted, if these box is not checked by the visitor.

      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

  7. Hi,
    We recently upgraded to version 4.1.2 (frank(at)higgo.net) and have a fairly major problem.
    No booking will be accepted which start or end on days when someone is moving in or out.
    Please see this link: https://www.bordeauxwinelands.com/loft-apartment-bordeaux/book-the-loft-apartment/

    You can submit test bookings on the link above. When you submit the booking, the following error is shown:
    "Try selecting fewer visitors. The number of visitors may be more than the number of available units on selected day(s)!"
    To recreate, choose any dates that start or end on on a half day.

    We have the following settings: 
    1. We are selling days, as we need to use the discount over time feature.
    2. Check in and out time both set to 12h00. This does not seem to be the cause.
    Your help would be apprecaited. Please email me on the nick@ email address.

    Thanks, Nick
     

    • Hello.
      the possibility to use the time (including definition of the check in/out) times is possible only for the single booking resources (cpacity=1), and you are need to have this option: "Set capacity based on number of visitors" as uncehcked.

      So please open the General Booking Settings page and set this option "Set capacity based on number of visitors" as uncehcked.

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      • Thanks. Solved that problem.

        New problem:
        - The system has a problem when there are two resources set-up with one booking form. 
        - If we now make two bookings first one for "1 to 5 Jan 2014". "And then 5 -8 Jan 2014" then the system shows the 5 of Jan being completely unavailable, when it is in fact available as someone checks out and in on that day and the second unit is never occupied. This works correctly when there is only one resource, but is a big problem when there are more than one resource on the same booking form. The booking system blocks out both units for that one day.
        You can test this problem here:

        https://www.bordeauxwinelands.com/one-bedroom-apartment-bordeaux/book-a-bedroom-apartment/
        There are no bookings in January 2014 so you can test.
        Thanks.
        Nick

        • About this issue I am mentioned in the previous post. The possibility to use the times (including check in/out) is possible to use only in the single booking resources (capacity=1) , but if you will use the booking resources with capacity higher than 1, so then the times will be recorded into DB, but will not impact to the availability at the calendar. And thats why in your example (for booking resource with capacity = 2) the date 5 of January become unavailable. Its because the system do not get the time of booking for such type of booking resources and book the date as FULL date.

          I hope we will add this feature support in some close future updates.

          • Thanks for the explanation. In that case this upgrade has taken us backwards as we no longer have features that we used in the older version - 4.0.1 We representatively request a refund. Thanks.

            • The previous version is also have no possibility to book the times for the booking resources with capacity higher than 1.
              New version have no reduce of the functionality. In the new version only added new features.
              So probably, there is some misunderstanding, if you think that its was worked in the previous version. Please explain it more detail, may be send the screenshots at the support email: support @ wpbookingcalendar.com

              • Thanks. I will discuss this via email in the next 24 hours.

  8. My calendar is showing but not the form.  My visitors cannot book a session.  I have the free version but I thought the free version has this functionality.  Thank you.

  9. We have a need to back-date some bookings prior to the current date so the information is stored in the database for future use and download.  Please provide some direction on how we can get these bookings in the system.  We currently have a single site license for the Personal Version of the plugin.

    • Hello,
      if you are need to show the bookings from the past at the Booking Listing page, so you are just need to set at the "Filters tab" instead of showing the "Actual dates" showing "All dates" or "Past dates" of the booking, and then apply the filter to the booking listing.
      If you are mean something else, please explain it more detail.

  10. Hello,
    We utilize the Premium single site version of the plugin.  We are wondering if there is a way to export current bookings to a spreadsheet.  We use the information to assign tasks to the staff that is working the various events.
     
    Thank you,
     
    Tim