Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have the Business Small edition, and I'm wondering how I can make one resource (event) and have the total cost of that resource be dependent on how many visitors are selected. The cost is fixed, but would increase based on the number of visitors. This should be a basic feature but I can't see to find it. Thanks.

    • Hello.
      In the Business Medium / Large versions are possible to define the additional cost (can be negative values), which will depend from the selected options in the selectboxes or checkboxes.
      If you will need to set additional costs, like tax or some other additional charges (setting cost depending from the visitors selection ) , which is depend from the selection of the selectboxes or checkboxes in the booking form, so then you can insert into the Booking form, at the Booking > Settings > Fields page some checkbox, like this (for the tax setting):

      Tax: [checkbox* my_tax ""]

      or you can use this for the visitors selections:

      Visitors: [select visitors "1" "2" "3" "4"]

      and at the Booking > Resources > Advanced cost page at the advanced cost management section for the option my_tax, set some additional cost.

      For example for the tax 6% you need to set value 106% there.

      For the visitors additional cost you can set this values:

      visitors
      1 = 100%
      2 = 200%
      3 = 300%
      4 = 400%

      • Is the visitors additional cost in the Business Small version? If so, can you provide documentation on how to do this? If not, this is really something I need for my business, but I can't afford more than the Small Business version. Thanks.

  2. Hi,
    Is there a way to embed the Calendar Overview from the admin backend in a page on the frontend? 
    Markus

    • Hello.
      Right now the "Calendar Overview" bookings mode is available only for the admin panel. Sorry. In the future updates we will add possibility to have some similar view mode at the client side also.

  3. Currently I am using the 9.Personal.SingleSite.4.0.2
    I have three questions:
    First, I cant update to v4.1 while we bought it about 3 months ago?
    Second, can i retrieve booking information from the past?
    Third, I would like t receive all information in the pendig email that they fill out in the form. I tried [content], but it only gives me information about the first three fields, while adress etcetera are not shown.
    Kind regards,

    • Hello.
      1) Please read info about the getting updates of the paid versions here: https://wpbookingcalendar.com/faq/getting-updates-of-paid-versions/
      2) Yes you can. Please open the Booking Listing page and change the "Booking dates" option from "Current dates" value to the "All dates" or "Previous dates" and after that click at the "Apply button" for refreshing the bookings search results.
      3) At the version 4.0.2 inside of the email templates is possible to use the [content] shortcode for the showing info about the bookings.
      You are need to configure correctly at the Booking > Settings > Fields page "Content of booking fields" form, so then inside of the email template you will see all fields values. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Inside of the version 4.1 or newer is possible to use not only the [content] shortcode bu the direct field names shortcodes, like at the "Content of booking fields" form at the Booking > Settings > Fields page.

  4. I have a problem, after installing the plugin I get this error:
    Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 7680 bytes) in /home/bedandpe/public_html/wp-content/themes/cartoon/AIT/Framework/Libs/Nette/nette.min.inc on line 15693
    I modified the server's memory to 256MB, but without solving.
    Can you help me, this is the best plugin I have found, and I would take the personal version.
    thankyou

    • Hello.

      That error is mean that system have not enough memory for the script execution. Can you ask your system administrator or hosting service company to increase memory in PHP configuration, so then you can try to activate it one more time and test it. Also if its not help try to ask also set longer time for the script execution at the same php configuration file.

      Also if that will not help or not possible todo, try to deactivate all exist plugins, then try to activate the Booking Calendar and after this if its will be successful, activate all previously active plugin(s).

      Kind regards.

  5. I have installed version 9.Personal.SingleSite.4.1.2 of the plugin but cannot make bookings. I have recently upgraded from a previous version (9.Professional.SingleSite.3.0).
    Whenever I attempt to make a booking and click Send, I get an error dialog "404 Not Found" and also a broken image icon appears below the booking form.

  6. hello
    I wrote different email templates with different languages using [lang=locale] shortcode. Everything works fine but to send emails with the right translation, I have to change the language in the interface of my admin panel.
    So, if I want my clients to receive a English email, before sending the email I have to change the language of my admin panel in English. Then if I want to send a email in Italian, I have to change my admin panel to Italian before sending the email.
    Is this procedure right? Is it possible to set the right language in the email basing on the Country when the client books?
     
    thank you

    • Hello.
      Yes, in the actual version it's a correct procedure.
      We will improve this process in the future updates.

  7. How can I edit the complete booking summary page? I know how to edit the booking details, but not the rest of it (not sure which .php file it is). For example in the first part of the booking summary page says 
    Dates: 5/14/2013 12:00 pm, 5/14/2013 1:00 pm
    I want it to say
    Date(s): 5/14/2013
    with no time, just the date
     
    Thanks!

    • Or Dates: 5/14/2013 12:00 pm - 5/14/2013 1:00 pm
      Have the comma be a hypen.
       
      Thanks!

    • Hello.
      Its inside of the ../booking/inc/payments/index.php file.
      Inside of the function:
      function get_booking_summary_info($booking_id, $bkform, $booking_type, $additional_calendars=array()) {

      In this code:
      if (get_bk_option( 'booking_date_view_type') == 'short') $my_dates_4_send = get_dates_short_format( get_dates_str($booking_id) ); else $my_dates_4_send = change_date_format(get_dates_str($booking_id));

      If you are sure that you are always will have a single date, so please replace that code to this:

      $mydates = get_dates_str($booking_id); $mydates = explode(',',$mydates); $dt = $mydates[0]; $dt = trim($dt); $dta = explode(' ',$dt); $tms = $dta[1]; $tms = explode(':' , $tms); $dta = $dta[0]; $dta = explode('-',$dta); $date_format_now = "m/d/Y"; // H M S M D Y $my_dates_4_send = date_i18n($date_format_now, mktime($tms[0], $tms[1], $tms[2], $dta[1], $dta[2], $dta[0])) ;

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      • Great thanks! How about for a hyphen?
        Like this:
         
        Dates: 5/14/2013 12:00 pm – 5/14/2013 1:00 pm

        • Hello.
          Try to use this code:

          $mydates = get_dates_str($booking_id); $mydates = explode(',',$mydates); $date_format_now = "m/d/Y g:i A"; $dt = $mydates[0]; $dt = trim($dt); $dta = explode(' ',$dt); $tms = $dta[1]; $tms = explode(':' , $tms); $dta = $dta[0]; $dta = explode('-',$dta); // H M S M D Y $my_dates_4_send = date_i18n($date_format_now, mktime($tms[0], $tms[1], $tms[2], $dta[1], $dta[2], $dta[0])) ; $my_dates_4_send .= ' - '; $dt = $mydates[1]; $dt = trim($dt); $dta = explode(' ',$dt); $tms = $dta[1]; $tms = explode(':' , $tms); $dta = $dta[0]; $dta = explode('-',$dta); // H M S M D Y $my_dates_4_send .= date_i18n($date_format_now, mktime($tms[0], $tms[1], $tms[2], $dta[1], $dta[2], $dta[0])) ;

      • So I would like to do the same thing but can't find this PHP file anywhere all our items will be booked for the entire day. I have the personal version.  I would also like to get rid of some of the booking data, I don't need Number of visitors or Children to show.. 

        • Hello.
          1) This fix as the possibility to pay online are available only at the Booking Calendar Business Small or higher versions. Please note, you can change the "date format" ( if you are need it) at the General Booking Settings page.
          2) You can remove the "visitors" or "children" fields from the booking form and content of the booking fields at the Booking > Settings > Fields page. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

  8. I'm trying to figure out where to set the Max Persons that feed into the Search Form. Each of my resources has a different maximum and it's confusing for the users to see Max Persons 1 in the search results.
     
    Thanks

      • Hmmm, for our purpose each single resource has a certain capacity, in other words we have a 16' boat that can hold a maximum of 5 people and a 24' boat that can hold a maximum of 12 people. I was hoping we could let them search for available boats that can accommodate the number of people they have. The capacity for the purpose of the plugin seems to relate only to the number of like resources. Am I correct on this?

        • Hello.

          Yes,  the capacity  is apply to the Booking Resources. The configuration of the booking resources  (capacity) and the maximum number of persons per resource is depend from  how you are need to make reservation  of the each  boat.

          I cansuggest that  you are need to have the configuration  like this:

          "Booking Resource name"

            5_seat_boat                            capacity = 16       max. visitors = 5

           -  5_seat_boat_child_1

          ....

           -  5_seat_boat_child_15

           

           

          "Booking Resource name"

            12_seat_boat                            capacity = 24       max. visitors = 12

           -  12_seat_boat_child_1

          ....

           -  12_seat_boat_child_23

           

           

           

          -----

          So inside of the search results you will see the availability - number of available boats (and also  can see, how many persons can  be inside of the single boat).

           

           Please read more info  about the booking resources and how to configure them  here https://wpbookingcalendar.com/help/booking-resource/

           

          • All our resources are different so we don't have any child resources.

            • Hello.
              If all your resources different so then you are need to create the separate single booking resources for the each of your "boats".
              For the each of your boat set the max number of visitors as 5 or as 12.
              At the General Booking Settings page you are need to activate this checkbox: "Set capacity based on number of visitors" and activate then first radio button at the sub settings: "Add tooltip on calendar(s) to show availability based on the number of available booking resource items remaining for each day.
              Be sure to match the maximum number of visitors for the one booking resource with the number of visitors specified on the booking form"

              Also please note, the system with this configuration will prevent selection in the booking form number of visitors more than its support by specific resource.
              Also if someone is book your boat for the specific date(s), these date will be blocked for the other visitors, do not depend from the number of selected visitors in the booking form, during previous booking.

  9. Hi,
    I tested the business small version for upgrade and found out that it will block the time slot after one booking.
     How do I configure if I want multiple customers to book for one time slot until it reaches to the limit that is set? For example, maximum 4 customers can book for 2:00 - 4:00 time slot.
    with regards,
    Rita.

    • Hello.
      Yes its true. At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.
      If some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource. The possibility to book several times for the specific time will be available in some future updates. Also, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day.

      At the Booking Calendar Business Large version, is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  10. Hi! 
     
    We are using the free version of the booking form, is there a way we take off the way when a customer books a date it appears automatically? It would be good to be able to say "OK" to all bookings before they even appear reserved. We get a few people playing silly beggars and booking lots of dates and then other real customers cant book on those dates. Thanks very much 🙂

    • Hello.
      Sorry, this feature is not available yet.
      But we are have this feature in the todo list for possibility to not block the pending dates, and block only approved date(s), all other bookings for these dates will be deleted automatically. Hope this update will be available ASAP.

      • Great, good to see its in the line up! 
        thanks for the speedy reply!