Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi. I'm using the free version of Booking Calendar and I'm wondering if there's a way to make the calendar bigger. I have it in one of my widget spots but it doesn't fill the entire space.
    Thank you in advance.

    • Hello.
      You can reconfigure the width of the booking calendar at the file: ../wp-content/plugins/booking/css/client.css

      in this section:

      /* Widget style customization */ .widget_wpdev_booking, div#datepick-div { padding: 0px; margin: 0px; vertical-align: top; } .widget_wpdev_booking .datepick-inline table.datepick td, div#datepick-div table.datepick td { height: 25px; width: 25px; line-height: 25px; } .widget_wpdev_booking .datepick-inline table.datepick td a, div#datepick-div table.datepick td a { line-height: 25px; height: 25px; } .widget_wpdev_booking .datepick-inline, div#datepick-div { width: 183px !important; } .widget_wpdev_booking .datepick-header, div#datepick-div .datepick-header { width: 183px !important; } .widget_wpdev_booking input, .widget_wpdev_booking select, .widget_wpdev_booking textarea, div#datepick-div input, div#datepick-div select, div#datepick-div textarea { width: 95%; margin: 1%; }

          • Hello. 

            Can you send the link to that page, so I be able to test it?

              • Its hard to say without testing it at the site.

                What modifications do you made in the previous code ?

                • This is ho the code looks like now:

                  /* Widget style customization */
                                  .widget_wpdev_booking,
                                  div#datepick-div {
                                          padding:0px;
                                          margin:0px;
                                          vertical-align:top;
                                  }
                                  .widget_wpdev_booking .datepick-inline table.datepick td,
                                  div#datepick-div table.datepick td{
                                      height:25px;
                                      width:25px;
                                      line-height:40px;
                                  }
                                  .widget_wpdev_booking .datepick-inline table.datepick td a ,
                                  div#datepick-div table.datepick td a{
                                      line-height:40px;
                                      height:40px;
                  width:43px;
                                  }
                                  .widget_wpdev_booking .datepick-inline ,
                                  div#datepick-div {
                                      width:284px !important;
                                  }
                                  .widget_wpdev_booking .datepick-header ,
                                  div#datepick-div .datepick-header{
                                      width:284px !important;
                                  }
                                  .widget_wpdev_booking input, .widget_wpdev_booking select, .widget_wpdev_booking textarea 
                                  div#datepick-div input, div#datepick-div select, div#datepick-div textarea,
                                  {
                                      width:95%;
                                       margin:1%;
                                  }
                   

                  • Hello.
                    Please add below of that your code,
                    this new code:
                    .widget_wpdev_booking .datepick-inline table.datepick .date2approve div, .widget_wpdev_booking .datepick-inline table.datepick .date_approved div{ width:43px !important; }

                    • Hello.
                      Just try to set the different width inside of this block:
                      .widget_wpdev_booking .datepick-inline table.datepick td a , div#datepick-div table.datepick td a{ line-height:40px; height:40px; width:43px; }
                      and in this block:
                      .widget_wpdev_booking .datepick-inline table.datepick .date2approve div, .widget_wpdev_booking .datepick-inline table.datepick .date_approved div{ width:43px !important; }

                      Please clear browser cache after each modifications before testing.

  2. Hi there,
    I think there's an issue with the 'valuation days' rate options.
    I'm selling hotel rooms for 150 euro per day. From 2 days on, it's only 105 euro per day. So a booking of three days should cost 315 euro. However the plugin ALWAYS takes the first day at 150 euro and day two and three at 105... making a total of 360 instead of 315...
    I tried every combination with 'additional cost' or 'cost per day' with 'from' or 'for' combinations, but I CANNOT get this working properly.
    Could you help me out because this is VERY important to get it right for a commercial hotel.
    thanks,
    Bart

    • Hello.
      You are need to have configuration like this:

      "Together 2 days = 210 usd for the all selected dates"
      "From 3 to 30 days = 105 usd for each selected date."

      Kind regards.

      • YES!
        Thanks for the quick reply; it works perfectly now!
        Bart

  3. Hi,
    I have purchased the Business Large Version and I want to set the Parent Resource Count as 0 so the parent resource is not counted in the Capacity.  Can this be done?
    So:
    Babysitter (Parent)
                - Babysitter 1 (child)
                - Babysitter 2 (child)
     
    Total capacity = 2 
    Currently it is stating the Total Capacity is 3 (when I only have 2 babysitters available)
     
    Or do I need to set up each babysitter as it's own resource??  I was trying to avoid showing 11 Calendars.
    Thanks      

    • Hello.
      The parent resource is also counting as a booking resource for the capacity (it not a group). So you are need to configure it like this:
      Babysitter 1 (Parent)
      - Babysitter 2 (child)

  4. Hi,
    I am confused. How do I change the payment form?  Do I need to create a new payment form and put in my own fields?
    I want my payment form to be the same fields as my booking form.
     
    Also, is there any way to remove the Paypal logo from the payment form?  I only want the customer to pay the deposit AFTER I request payment in case I need to make any modifications to the booking
     

      • I also want to change the fields that I see in the Booking Data Column, how can I do this?

        • Hello.
          You can change the fields, which is showing content from the booking fields of the bookings, at the Booking Listing admin page a the "Booking Data Column" at the Booking > Settings > Fields page at the "Content of Booking Fields:" form (you are need so selection this tab at the top of the page).

          Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

          • Got it! Great that worked - Thanks!
            Now I will work on the payment form and see if that works.
             

    • Hello.
      The Business Small and higher versions of the Booking Calendar is support Paypal, Sage pay and ipay88 payment systems integrations, other payment systems are not supported yet. Sorry. All fields, for the payment forms are showing at the site of the payment form, not inside of the booking calendar form, so thats why its not possible to change the width of the fields in the payment form, because they are show at the Payment form site. If you are mean something else, please explain it more detail.
      Its not possible to remove the "Paypal" logo, because this payment form is standard from the "PayPal". You can select the different payment "Pay now" buttons at the Booking > Settings > Payment > PayPal page.

      If you want to deactivate the actual payment forms and use just the "PayPal form", when you are sen the payment request from the Booking Listing admin page for the specific booking, so you can deactivate the payment forms at the Booking > Settings > Payment page and then just use the "Payment request" button at the Booking Listing admin page for the specific booking. Please read more how to configure it here: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      If you want to make the integrations of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems. Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      • Ok, that worked as well.  I needed to change the content of Booking fields tab (and include all the new booking fields) for the booking form I was using.

        • If I choose "authorisation" in the Paypal settings, when the customer clicks the Paypal button on booking payment form and is taken to Paypal to pay the deposit, will it be a sale or just an authorisation? 
          If it is just an authorisation, how do I process the payment?
          What happens to the paypal payment if I modify or cancel the booking?

          • Hello.
            1) I think its will be "sale", but I am not sire for the 100% so please retest it with some test booking, to be sure in that.
            2) If you will cancel the booking, so then you are need manually cancel the payment at the PayPal site. During cancellation of the booking, the booking calendar do not make any actions relative to the payment system.

  5. Hi,
    Is it possible to put the deposit cost hint in the booking form and emails like the original cost and additional cost hints so the customer can see how much deposit they need to pay to secure the booking?
    Thanks
     
     

    • Hello.
      It's will be possible since next version update 4.2
      Kind regards.

  6. Hi,
    I'm developing my website for bed and breakfast and have two rooms for rent. I've installed the plugin and works fine but, I want seperate calenders and booking options for both rooms. At this moment I've running one calendar for both rooms so date will be blocked at the other room if one room is booked...
    See fo yourself at welcomeinncuracao.com
    How to fix it?
     
    Ron

  7. Hello,
     
    I am having trouble with the auto-cancellation feature for pending, non-paid bookings.  The system does not cancel the booking after I set the time to 1 hour.  I have version Business.Large.SingleSite 4.1 and tried your FAQ settings and still have no luck.  What am I missing? 

    • Hello,
      please open the booking form at the client side of your site. Then open the admin panel and recheck if those bookings are auto canceled.
      The auto cancellation feature is working at the moment, when some visitor is open the booking form at the client side.

      • It appears that the auto-cancellation is working but not at the time I want. I created two reservations but they were cancelled after 5 and 12 hours.  Any idea why it doesn't use the time I selected of one hour?

        • Hello,

          Please reread my previous reply,  the auto cancellation  is start to  work only if the visitor open the booking form at the client side.

          If the issue is still exist - the bookings is not auto-canceled, even if the visitor is open some booking form. Please open the Booking Listing page and recheck  the "creation time" of those bookings at the left side near each bookings, then open the WordPress Settings General page and recheck the timezone and server time, then  compare these 2 times,so  you will see if the system have to cancel the specific booking or the issue in this time configuration.

  8. Hello
    I have a question about booking on specific times.
    My client works several days a week, and every day with different times, some of them on part time and others without break.
    Now the option does not dispute on days with part time or days without break. That's what he needs: differentiate days and times to not be able to book out of the schedules.
    I have the Business Small Singlesite did any of the other plans offers this option?
    Thank you!
     

    • Hello.
      At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.
      Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.

      Please check about possibility to configure and use the time fields here https://wpbookingcalendar.com/help/booking-form-fields/

      • The work will go in this direction. 🙂
        Thank you very much for the prompt reply!

  9. Hi,
    I am setting up a booking system for an apartment. The booking is on weekly basis (not daily). So the user will be able to select a block of week days from Friday (check-in 16pm) to Friday (Check-out 10am). The user will be able to select 1 or 2 or 3 weeks.... The cost will add up equally for each week. So if the price for a week is £100 it will be £300 for 3 weeks. If the check out is 10am on Friday for a booked week, the next user will be able to click on this date to select to book the next block(s) of weeks. I have done several different options to work out this but I cannot figure it out. Please can someone help me to set this up. I have purchased Business Medium version of this plugin understanding that I can set up this. Thanks for any advice in advance.
     
    Aladdin

    • Hello.
      Please open the General Booking Settings page and at the "calendar section"
      1) set active this option: "Use check in/out time:". Then set the check in time as 14:00 and check out time as 12:00 at the sub-option section.
      2) After this please set option "Type of days selection:" as "Range days"
      In sub options, please set these values:
      Radio button: "Select a DYNAMIC range of days with 2 mouse clicks"
      Days selection number: Min 8 Max 29
      Specific days selections: 8,15,22,29
      Specific day(s) of week "Friday"
      3) at the Cost section, please recheck that you are have
      Set the cost: "for 1 day"
      and UNCHECKED this option: "Time impact to cost"

      4) After this please open the Booking > Resources page, and set the cost for you resource as "14.285"
      5) Then open the Booking > Resources > Cost and rates page and click at the "Valuation days" button near your resource and make this configuration:
      "For 2nd day = 0 USD per 1 day"

      Then test it.

  10. Hi,
    How do I enter the total cost field in emails? 
    I want to show the total booking cost in the customers confirmation email.
    In the content of booking form fields I have tried [cost_hint], [cost] .... they don't work.
     
    Can you please help?
     
    Thanks

    • Hello.
      At the actual version of the booking calendar is possible to use only [cost] shortcode at the email templates on the Booking > Settings > Emails page.

      At the next update of plugin will be possible to use these shortcodes in the email templates and at the Content of booking fields: "The full cost of payment: [cost_hint]", "The original cost for payment: [original_cost_hint]", "The additional cost for payment: [additional_cost_hint]"

      I hope this update will come ASAP.