Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there, 
     
    I love your plugin and it's working great for me. I am using the Business Large version and when switching to a new theme, the booking search doesnt look right anymore. Here are my questions:
    1. Could you please take at https://www.ferienwohnung24-garmisch.de/#tab-id-5? The booking search inserts page breaks after each field, even though there's plenty of room on the same line. Any ideas on how I can fix this?
    2. I want to use booking search twice on the page (once at the top and once at the end, so users don't have to scroll or click a link to get to the search. However, when using booking search twice on the same page, the second search does not work. Is there a work-around for this? (Refer to https://www.ferienwohnung24-garmisch.de at the bottom of the page to see the second search not working)
    3. When clicking on a result in the booking search, I want users to get to the top of the booking resource page, not the calendar. How do I do this?
     
    I would really appreciate your help. Again, thank you so much for your awesome plugin.
     
    Best regards,
    Fabian

    • Hello.
      1) can you send your search result configuration content from the form at the Booking > Settings > Search page ?
      2) unfortunately it's not possible to have the 2 search form at the same page (firstly it's will not work the popup calendars for the check in/out fields, and also if you will use the ajax search form (showing results at the same page), so the results will not showing), it's because of conflict html elements with the same ID.
      3) it's require the customization of the ../booking/inc/biz_l.php file, you will be need to remove the part of link after this "#" symbol. We are so not recommend to make modifications of the plugin, otherwise we will not support and giar teed correct work of plugin. If you will need more detail instruction about that modifications, so please reply and we will inform what you are need to do.

    • Hello again.

      1) We are rechecked you link with search results again, and each item at the search result is have its own row, as in live demo here: https://bl.wpbookingcalendar.com/search/
      Can you explain more detail about that issue or send the screenshot of that issue ? thank you.
      3) According getting top of booking resource page. Please open this file ../booking/inc/biz_l.php
      find this code (its exist 2 times):
      &bk_type='.$value->id.'#bklnk'.$value->id.'"
      and replace it ot this code:
      &bk_type='.$value->id.'"

  2. Hi there,
    I have just purchased the personal version of this plugin and I'm having trouble adding bookings - I only seem to be able to select one date on the calendar - I can't select a block of time, like a week, for example. Please can you tell me why this might be - I've tried holding different keys down to no avail!
    Many thanks,
    Jim

    • Hello.
      In the Booking Calendar Personal version is possible to set single day selection or multiple days selections. You can configure this type of selections at the Booking General Settings page at calendar section.

      At the Business Small and higher versions is also possible to activate the range days selection (using 1 mouse click or using the 2 mouse clicks) - its mean that the several dates will be selected with one mode click or with 2 mouse click (visitor need to select check in and check out dates and all middle dates will be selected automatically). If you are need this type of dates selection so then you can upgrade to one of these versions using the upgrade link at the top right side of general booking settings page. But please test all these at the live demos.

  3. Dear Support,
    We are using your plugin to schedule apointement for a therapy cabinet. When a patient schedule a time on the site and this time is confirm, another patient can request the same time. The time is always available on site. There is a method to do that the times that are confirmed and/or in waiting for confirmation to be not more displayes ?
    Here the code of the field that display the times :
    <p>Heure :[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" ]</p>
     
    Here the scheduling page : https://fleur-de-fee.ch/rendez-vous/
    Best regards,
    Calà Salvatore

    • Hello.
      At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.

      Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the time slot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day.
      Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource!

      In your message you are used only start time, so then you are need to use also the end time selections or duration of time or just use range days selection shortcode.
      You can check how to configure (at the Booking > Settings > Fields page) the time slot list or any other time shortcodes herehttps://wpbookingcalendar.com/help/booking-form-fields/ .

      So if you will use the time slots configuration like this:

      [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00"]

      Its mean that this configuration will be available for the each day in your calendar. But if some one will reserve the specific time slot in specific date, this time slot become unavailable for the other visitors for that selected date.

      If you will need to have the different time slot configuration for the different calendars (rooms/practitioner), so then you are need to check the Business Medium version, where is possible to configure the multiple booking forms at the Booking > Settings > Fields page and then insert the specific booking form for the specific booking resource into the post or page (you can read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/ )

      Please read the Booking Calendar version overview here:https://wpbookingcalendar.com/help/versions-overview/
      Kind regards.

      • Hi,
        Here the complete date and time selection we use on the site. The duration is define by selecting the type of service. I don't know what's is wrong but is not working. I don't know if I need to define fixed duration of 1h ?
        Can you help me ?
         
        Heure :[select starttime "08:00" "08:30" "09:00" "09:30" "10:00" "10:30" "11:00" "11:30" "12:00" "12:30" "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" ]

         [select durationtime  "Offre Groupon@@01:00" "Massage Fée des Eaux - Pied ou Main@@00:30" "Massage Fée des Eaux - Jambe + Pied@@00:45"  "Massage Fée des Eaux - Tout le corps@@01:00" "Massage Fée des Eaux - Dos + cou@@00:45" "Massage Fée des Eaux - Ventre + Bras@@00:45" "Massage Fleur de Fée Arc en Ciel - Tête + Visage + Cou@@00:45" "Massage Fleur de Fée des Salamandres - 1h@@01:00" "Massage Fleur de Fée des Salamandres - 1h30@@01:30" "Massage Fée des Végétaux - 1h15@@01:15" "Massage Fée des Végétaux - 1h30@@01:30" "Massage Fleur de Fée Morgane - 1h@@01:00" "Massage Fleur de Fée Morgane - 1h30@@01:30" "Massage Fleur de Fée Morgane - 2h@@02:00" "Consultations Elixirs Floraux@@01:00"]

        • Hi,
          It's my confusîon. I have when testing that a message is display when confirm to book the time.
          It's all running well.
          Sorry.
           
          Best regards,
           
          Calà Salvatore

  4. Hello
    we have Personal SingleSite v. 4.0.2 on wordpress 3.0.1.
    we would like to know if it was possible to confirm automatically the bookings without having to accept them manually.
    Thenks

    • Hello.
      The auto approve of all incoming bookings feature is exist at the Booking Calendar Business Small and higher versions.
      You can activate this feature at the General Booking Settings page (you can check it here ).

      If you want to upgrade to the Business Small version, you can make it using the "Upgrade" button at the General Booking Settings page at top right side.

  5. Hi there,
     
    I just installed your Booking Calendar, looks great but I have a question:
    I read FAQ about installation, and it says:
    "6. Add booking bookmark to your post or page using the booking button (with calendar icon) at the edit toolbar of edit post page"
    I can't see any booking buttons on my editing tolbars  O_o
    help!
     

    • Hello.
      Probably your actual theme or some active plugin is generate a javascript error or overwrite the functionality of the edit toolbar.
      So please try to deactivate your actual theme (active plugins) and activate the default one, then check if the booking button will be in the toolbar. After you inserted the booking shortcode, you can reactivate your theme.

      Also, in any case you can insert the booking shortcodes manually. Here is instruction about that: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

    • Hello.

      It's seems like some misconfigurations at the coupon settings.
      Please try to delete exist coupons and create
      new coupons.
      Because we are retested it at the live demo here https://bl.wpbookingcalendar.com/
      and everything was working fine.

      If the issue is still will exist, please try to create the same configuration at the live demo to recheck it. Also please send the screenshot of the coupons settings page.
      Kind regards.

  7. Hello, We purchase the Business large version, and we would like to put 2 or more resources on one booking form. How can we do this? Please help. Thank you in advance.

  8. Hey guys we are trying out the plugin to see if we will get the business version or not. And so we ran into some problems. 
    Please look at this url https://socallimousine.org/reservation/
    As you can see the width of the calendar is set to 3408px. We are trying to set the width to 100% but couldn't find which style sheet to edit. Please help.
    Below is are the specifications
    Wordpress: 3.5.1
    Php: 5
    Booking Calendar: 4.1.4

    • Hello.
      Because you are set visible of the several months in calendar,
      you are have such width.
      Its possible to set showing of the months in several rows.

      So for having that, please open this file: https://socallimousine.org/wp-content/plugins/booking/css/client.css
      find this code on line 206:
      .datepick-inline { margin-bottom: 10px; }
      and make this modifications:
      .datepick-inline { margin-bottom: 10px; width: 852px !important; }

      Please read more about that here: https://wpbookingcalendar.com/faq/calendar-months-in-several-rows/

      P.S. By the way, the next update of the Booking Calendar 4.2 will have fully redeveloping the new responsive calendar skins, where easily will be possible to set the width and number of months in a row at the calendar shortcode.

  9. I am trying to use your calendar for two photo booths. Is there a way to allow 2 bookings per day?

    • Hello.

      If you are need to make the several reservations per the same date in the same calendar, so then you are need to check the Business Large version.

      At the Booking Calendar Business Large version is possible to set the capacity of thebooking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of thebooking resource. Please note, if you will use the timeslot selection for the bookingresource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Please read more info about the bookingresources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      Please retest it at the live demo of that version.

        • Hello.
          Its seems like some other active plugin (or actual theme) is override the JavaScript Events and after click try to reload the page.
          So for possibility to find the reason of this issue, please try to deactivate one by one your active plugins and test if its fix issue or not.
          If you deactivated all active plugins and issue is still will exist, please try to deactivate the actual theme and activate the default wordpress theme and then test it again.
          We are need to find the reason of this issue, firstly.