Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I am having an issue when people book multiple nights. If someone selects 2 dates on the clendar it is only booking for 1 night. Or if they select 3 dates it's only booking for 2 nights.
    Is there a way to set it so that when someone selects 2 dates it will book for and charge for 2 nights?
    My WordPress version is: 3.5.2 Booking Calendar Version is: 4.0.2

    • Hello.
      Please open the General Booking Settings page and instead of the "cost per night" set the "cost per day" in the Cost section.

  2. Hello,
    We purchase the Business large version and it's working great. I have some question about the information display on the email and the thank you page. 
    1. how to show the weekday on the dates?
    eg. Check-In: Thursday, 25 July 2013 2:00 PM - Check-Out: Saturday, 27 July 2013 12:00 PM
    2. how to show the dates on the "Thank You" page after the guest make the payment?
    Please help. Thanks.

    • Hello.
      1) You can configure the date format for the dates (which are showing in the emails and in the Booking Listing page) at the General Booking Settings page in the Date format field.
      2) Unfortunately its not possible in the actual version to show the booking data in the "Thank you" page, yet.

  3. I'm setting up a Hotel reservation.
    Is there a way to book more than one room of the same type in a single reservation transaction? 
    For example, a customer will book Executive type room and select number of rooms to reserve.
    I understand the setting "Set capacity based on number of visitors:" which automatically adds another room if number of visitor exceeds the maximum number configured on the backend. I think this would confuse the online customer isnt it? 
    looking forward for your reply. Thanks.

    • Hello.
      There are 2 possibility to book the several booking resources during 1 booking process.

      1) Booking the several "child" booking resources, dependence from the number of visitors selections in the booking form.
      You are need to activate the "Set capacity based on number of visitors:" at the General Booking Settings page and activate this sub-option: "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items.
      Be sure to match the maximum number of visitors for all booking resources with the number of visitors specified on the booking form.:"

      Then you are need to insert the "parent booking resource" into the post or page, and if the user is select the number of visitors is more then allowed in one resource, so then several booking resources will be booked. You can have the different label near the visitors field, for example:
      Number of rooms: [select visitors "1" "2" 3"]

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      2) Second variant to have the several calendars of the different booking resources and one booking form at the page. Please read more here https://wpbookingcalendar.com/faq/booking-many-different-items-via-one-booking-form/

  4. Hello, 
    I added a custom field on the reservation form and set it to required.
    Is there a way to edit the "error message" input on the field is empty.
    Thanks

    • Hello.
      Unfortunately the "error messages" are not possible to configure in the settings. That message you can modify at the ../booking/lib/wpdev-booking-class.php file.
      You are need to fins this code:
      var message_verif_requred = '<?php echo esc_js(__('This field is required', 'wpdev-booking')); ?>';

      • I see.
        Anyway, how about not to allow customer to edit booking? Is it possible?

          • OK. Thank you again.
             
            Last question, after reservation even w/o paying yet to paypal the date is blocked already. I want it on the calendar shown as pending, based on the legend colors. But as of now, even the booking is not yet approved the dates are blocked.

            • Hello.
              Yes, the pending dates are also not available to select in the actual version 4.1. You can activate and configure the auto cancellation (after specific time) of pending bookings, which have no the successfully payed status at the General Booking Settings page.

              At the next update of the plugin will be available the future to show as available all pending days in calendar.

  5. Hello.
    Im planning on adding another payment type aside from Paypal. So after submitting the form a customer will choose between Paypal and the other is Bank Transaction. There's no integration to third party, just guides on how to pay through bank and then finish the transaction. Would that be possible?

    • Hello.
      You can deactivate the all payment systems at the Booking > Settings > Payment page.
      Then you can activate the redirect to the "thank you" page, after the booking done, at the General Booking Settings page.
      At that page you can specify all required details. But please note, at that page is possible to show only static data, its not possible to transfer some info about the booking to that page.

      Otherwise, you will be need to make the customization.
      If you want to make the integrations of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Kind regards.

  6. Hello,
     
    is there a way to generate a reference number when booking?
    Thanks

    • Hello.
      You can use the booking ID as a reference number.

      • Thanks.
        How will I know the type of payment a customer chose in booking?
        I can't see it on the admin.

        • Usually after the success approve of payment the booking (by the payment system) inside of the payment status for the specific booking is listed the name of payment system. Something like this: "PayPal:OK". But its only in case if the response from the payment system is configured and working correctly.
          Otherwise its not possible to detect type of payment, yet, if you are using the several payment systems. You are need to check it manually.

        • This shortcode is possible to use only inside of the email templates: [id].

        • Also.
          If you are need to show the ID of booking in the Payment description at the PayPal form, so you will be need to make this customization at the ../booking/inc/payments/paypal.php file:
          Find this code:
          $paypal_subject = str_replace('[dates]',$my_short_dates,$paypal_subject);
          and replace it to this code:
          $paypal_subject = str_replace('[dates]',$my_short_dates,$paypal_subject); $paypal_subject = str_replace('[id]',$booking_id,$paypal_subject);

    • Hello.
      Sorry, the Turkish translation is not available, yet.
      Kind regards.

  9. Hi there!
     
    Thank you for your awesome plugin. I'm using the Business Large version and it's working great. There's a small issue when displaying only one month in the booking calendar:
    https://www.ferienwohnung24-garmisch.de/fewo-zugspitzhaus/
    As you can see, the calendar is much larger than required. Could you please tell me how to fix this?
     
    Thank you in advance
    Fabian

  10. Synchronizing available resources with accounts on Booking.com, Expedia.com, etc on said:

    Is it possible to synchronize available resources with mayor travel retailers?

    • Hello.
      Sorry, right now these sync with these services are not supported yet.