Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Recently our company purchased your plugin wpbookingcalendar (9.Business.Large.SingleSite.4.1.4)

    For most part everything is clear, except the searchwidget.
    Is it possible to change the date format? I can see the date format settings on the settings screen, but it doens't effect the search widget.

    • Hello.
      Unfortunately, the "check in/out" fields in the search form is support only actual date format.
      I will add this feature to the todo list for having possibility to chanage the date format there in a future updates.
      Kind regards.

  2. I use the shortcode [booking_info] inside the settings search form field, but it dont seem to be getting any information returned for the result.
    Inside my page there is some content and a exerpt present.

    • Hello.
      This shortcode is get the content from the post excerpt. So please be sure that you are have the text content there and it's a standard post.
      Then please open the Booking > Settings > Search page and click on the "Clear cache" button at that page.
      Then test it again.

      • Ok, but is there also a shortcode for displaying some room information? (excerpt)
         

        • Hello.
          In the actual version all info about the booking resource is possible to show in the search results only using the [booking_info] shortcode (excerpt from the post). In the future updates this feature will be extended.

  3. Good Morning,
    I'm using the Multiuser version. Our web site is translated in English-French-Italian.
    Is it possible to translate the Email so that the customer will receive the confirmation message in english, italian or french depending on the selected navigation menu?
    (Sorry for my English)
    Thank you!

      • Thank you! Already tryed, but system sends always the english version to the guests: if the navigation language is Italian or French, whether if the guests selected "Italy or French" as country.
         
        I have also another question: we have two different profiles as "super admin", but only one of them can see ALL the data of the reservation in the Booking listing.
        The second user can view the list of all the bookings with the dates, but in the preview are not displayed the "booking data" of the booking entered by the web site, the booking entered by the admin panels appear completed with all the "booking data".
         

        • Hello.
          What exactly version do you use (you can check it at the right side of the General Booking Settings page) ?
          1) Did you configured correctly the "lang" shortcode in the Booking > Settings > Emails page ? Can you send how you was done it ?
          2) Can you send the screenshots of how its look like for the both users. You can send it to the support @ wpbookingcalendar.com

          • Hello!
            I'm using the version 9.MultiUser.SingleSite.4.1.4.
            1) Good Morning,<br/>We confirm your reservation for the apartment [bookingtype] for the period: [dates]. ...

            [lang=it_IT] Buongiorno,<br/>confermiamo la prenotazione per l'appartamento [bookingtype] per il periodo:[dates]. ...

            [lang=fr_FR] Bonjour, <br/>je confirme la réservation pour l'appartement [bookingtype] pour la semaine:[dates]. ...

            2) I will send you the mail soon. Thank you!

            • Hello.
              1) Please recheck that you are making the booking in the form of booking resource, which is BELONG to the wordpress USER, who is configured this email template. In other words you are need to be sure that configured this email template, when logged in as user, who is owner of that booking resource, where you making this new booking.
              May be you will need to reconfigure the email templates for the all users.

              2) Please open the Booking > Settings > Users page and recheck that this second user is have the super booking admin access.

              Kind regards.

              • Your support give me the solution, now it works!
                Thank you.
                 
                Please try todo this little FIX.

                Please open the ../booking/lib/wpdev-booking-functions.php file

                Find this code:

                                          if ( ($user_bk_id !== false) && ($user->ID != $user_bk_id) ){ // Only for the Super Booking Admin User, get  the booking form of the specific user
                                              $booking_form_show = get_user_option( 'booking_form_show', $user_bk_id );
                //debuge($booking_form_show);
                                              $my_booking_form_name = apply_bk_filter('wpdev_get_default_booking_form_for_resource', 'standard', $bktype);

                and replace it to this code:

                                          if ( ($user_bk_id !== false) && ($user->ID != $user_bk_id) ){ // Only for the Super Booking Admin User, get  the booking form of the specific user

                                              $is_user_super_admin = apply_bk_filter('is_user_super_admin',  $user_bk_id );
                 
                                              if (! $is_user_super_admin ) 
                                                    $booking_form_show = get_user_option( 'booking_form_show', $user_bk_id );

                                              $my_booking_form_name = apply_bk_filter('wpdev_get_default_booking_form_for_resource', 'standard', $bktype);
                 

  4. Hi,
    Costs and Rates does not show on my website here https://olymair.com/ please get the issue and help me , i need it today with in 2 hours and submit to client

    • Hello.
      Unfortunately I am don't see the calendar at that page. Can you send the exact link to the page with booking calendar ?

      Also please recheck at the Booking > Resources > Cost and rates page in "Rates" section that you Activated (set checked checkboxes) at the left side near each rate.

      If you are still will have this issue, please send the screenshot of this issue, and the screenshot of Booking > Resources > Cost and rates > Rate page to this email support @ wpbookingcalendar.com

      Kind regards.

      • I can not see the Resources tab where we set the rates and costs per booking tell me how to show it.
         
        Thanks

        • Hello.
          Please open the General Booking Settings page and recheck at the right side of that page what version do you use ?
          If you are using the free version, so then please send to this email info @ wpbookingcalendar.com your order number of purchase the booking calendar, and we will send the link for downloading your purchased version. Please check at the FAQ how to make update in a correct way to be sure in saving previous booking data: https://wpbookingcalendar.com/help/update-older-to-newer-paid-version/

          If you are used your paid version, so then please open the General Booking Settings page and set (at the right side of that page) the correct "access level" for the each menu pages (including resources).

          Kind regards.

  5. Is it possible to configure the plugin to allow for booking multiple days, at an hourly rate, on a single transaction? Our client wants to rent their kitchens by the hour and would like the option to book multiple days on a single PayPal transaction. 

    • Hello.

      You are need to open the General Booking Settings page
      1) Activate the "Multiple days" selection

      2) Set active this option: "Use recurrent time:" at the calendar section.

      And Update the settings.

      Now, you visitors, can select the several days in calendar and make the booking of specific timeslot in these several days. Its will be only one booking.

      Kind regards.

  6. Hello,
    I am looking at buying the small business version of the plugin, but had a question on features before I purchased.
    1. Is it possible to display more than just the time that is booked? So, on the days that there are time slots already booked, when you click on the ? the times that are taken appear. Can that change to also show the name of the person who booked the spot?
    2. Is it possible to change a recurring event? If I have the same booking everyday for a month, but then there is one day that the booking is not available, is it easy to change the single instance of the booking?
    Thanks a lot of the info.
    Regards,
    Nick

    • Hello.
      1) By default its not possible in the actual versions of the Business Small/Medium versions.
      Its require some customization for having such functionality. Also this feature can impact to the performance.
      So if you will need to have this feature, you will be need to make this modifications:
      A) Please open this file: ../booking/inc/biz_s.php and find this code:
      function wpdev_booking_get_additional_info_to_dates($blank, $type_id ) { $start_script_code = ''; return '';
      then replace it to this code:
      function wpdev_booking_get_additional_info_to_dates($blank, $type_id ) { $start_script_code = ''; //return '';

      B) Then please open this file: ../booking/js/biz_s.js,
      Find entire content of this function:
      function get_additional_info_for_tooltip( bk_type , td_class , times_array ){ ... ... ... /* if ( ! wpdev_in_array(id_was_here, dates_additional_info[ bk_type ][ td_class ][ik] [ 'id' ] ) ) { id_was_here[id_was_here.length] = dates_additional_info[ bk_type ][ td_class ][ik] [ 'id' ]; tooltip_time += dates_additional_info[ bk_type ][ td_class ][ik] [ 'name' ] + '>' + dates_additional_info[ bk_type ][ td_class ][ik] [ 'endtime' ]; }/**/ } return ''; }

      and replace it to this code:

      function get_additional_info_for_tooltip( bk_type , td_class , times_array ){ //return ''; // TODO: stop working here according names in tooltips //var id_was_here = []; var return_variable = '<span style=\"font-weight:normal !important;font-size:11px !important;\">'; var posi = 0; var this_booking_end_time = ''; for(var ik=0 ; ik< dates_additional_info[ bk_type ][ td_class ].length; ik++) { if (dates_additional_info[ bk_type ][ td_class ][ik][ 'endtime' ] != undefined ) { // if ENDTIME shortcode is used in the Booking Form this_booking_end_time = dates_additional_info[ bk_type ][ td_class ][ik][ 'endtime' ]; } else if (dates_additional_info[ bk_type ][ td_class ][ik][ 'rangetime' ] != undefined ) { // if in Booking form was RANGETIME shortcode posi = dates_additional_info[ bk_type ][ td_class ][ik][ 'rangetime' ].indexOf( ' - ' ); this_booking_end_time = dates_additional_info[ bk_type ][ td_class ][ik][ 'rangetime' ].substr(posi + 3 ); } if ( this_booking_end_time == times_array ) { return_variable += ' - '; if (dates_additional_info[ bk_type ][ td_class ][ik][ 'name' ] != undefined) return_variable += dates_additional_info[ bk_type ][ td_class ][ik][ 'name' ] ; if (dates_additional_info[ bk_type ][ td_class ][ik][ 'secondname' ] != undefined) return_variable += ' ' + dates_additional_info[ bk_type ][ td_class ][ik][ 'secondname' ] ; if (dates_additional_info[ bk_type ][ td_class ][ik] [ 'details2' ] != undefined) return_variable +='<br /> ' + dates_additional_info[ bk_type ][ td_class ][ik] [ 'details2' ] + ''; return_variable += '</span>' return return_variable; } /* if ( ! wpdev_in_array(id_was_here, dates_additional_info[ bk_type ][ td_class ][ik] [ 'id' ] ) ) { id_was_here[id_was_here.length] = dates_additional_info[ bk_type ][ td_class ][ik] [ 'id' ]; tooltip_time += dates_additional_info[ bk_type ][ td_class ][ik] [ 'name' ] + '>' + dates_additional_info[ bk_type ][ td_class ][ik] [ 'endtime' ]; }/**/ } return ''; }

      2) Its possible to edit that booking - you will be need to unselect that date and then submit the form. But its not possible to set the different time for that specific single date.

  7. Hi, I use this plugin in a booking website, I need to define the number of adults and children separately, to calculate your cost. It works well to calculate the adult's cost, but it doesn't work to add the additional children cost, it overwrite with the adult's additional cost. For example, to calculate the cost of an adult and two children works fine, but to calculate the cost of two adults and two children or more, doesn't work correctly.
    Which is it the ideal configuration in Advanced Cost tab to calculate correctly this fields? I am using this data:
    Field Visitor:
    0 = 0%
    1 = 100%
    2 = 200%
    3 = 300%
    4 = 400%
    5 = 500%
     
    Field children
    0 = 0/day
    1 = 10/day
    2 = 20/day
    3 = 30/day
    4 = 40/day
     
    Thanks for your help! And I'm sorry for my bad English

    • I use WordPress 3.6, booking calendar 9.Business.Medium.SingleSite.4.1.5

      • Hello.
        The possibility to use correctly your configuration will be possible in the next update 5.0, which will come in this month.

        You just will be need to set this cost settings for the adults (in that new update):
        1 = 100%
        2 = +200%
        3 = +300%
        4 = +400%
        5 = +500%

        So the cost for the adults will be calculated based in the original cost of booking.

        Right now in the actual version the cost for adults is calculated based on the cost of the booking plus additional cost of children.

        Kind reagards.

  8. Hi,
    I have recently installed the free version, but I think I will soon upgrade to get the extra features. Right now I have one issue that I need to fix. When a client/customer has made a booking, how do I change the system so that he will NOT get a mail about it... We need to send him a contract first, so we dont need the first confirmation that the client has tried to book.
    Thanks,
    Karsten

    • Hello.
      The possibility to deactivate the sending emails or customize email templates for the different booking actions is possible at the any paid versions of Booking Calendar. You can configure it at the Booking > Settings > Emails page.

      Please read the Booking Calendar version overview here.
      You can test Booking Calendar live demos to check how it works.

      Kind regards.

      • Thanks - I check out the versions.
        Another question. How do I define who get a email notification when a someones tried to make a booking. Right now I think I get all msg, but i'm just the admin - i should be the daily editor who should have them.
        Thanks,
        Karsten

        • Hello.
          In the paid versions at the Booking > Settings > Emails page is possible to configure the emails, who will receive the email after specific actions.

          • Ok - but what is the standard in free  -does all admins get a mail if someones try to book?

            • At the free version you can change general booking email at the general booking settings page.

  9. Hello Me and a client of mine just recently purchased the business small version or you plug in, i have figure most of it it out so far except one part, i have filled out all the resource that i require but i when i apply my resources they are only displayed in the post or page i would like the widget only to display the calendar resources not the page or post is that posable with the version of the plug in the i have purchased

  10. Hi,
    I would like to insert in the form reservation the [datescount] field, but it seems to be not working. In the payment description it's working.
    Thanks for your help.

    • Hello.
      The similar shortcode will be available in the next update 5.0 of the Booking Calendar, which have to release during this month.
      In the actual version 4.1.5, that shortcode is not supported yet.