Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, I am using the personal calendar for a client's project. It covers every requirement except one, which is quite important: they need to be able to specify unavailable dates for a resource. For example, to make it impossible to book Resource X between the 15th and 30th of September.
     
    Is there any way to do this except by adding a dummy booking for these dates? 
     
    Regards,
    Galahad

    • Hello.
      It's possible at the Business Medium and higher versions.
      It's possible to define these dates as season filters at the Booking > Resources > Filters page and then set them as unavailable for the specific resource at the Booking > Resources > Availability page.
      You can upgrade to one of these versions using the upgrade link at top right side of general booking settings page.

  2. I purchased the plugin a few months ago, but have not received the update I need to be compatible with WordPress 3.6. I purchased the plugin using the email address associated with this post. Can you please send me the latest update?

  3. Hi again! I have a question... Can I define booking restrictions? For example to book with 10 days of advance, or that the customers can't book from one day to another?
    Thanks a lot for your answer!
    I use WordPress 3.6, WP Booking Calendar Business Medium 4.1.5

    • Hello.
      You can activate some of similar features at the general booking settings page, if you set "range days selection" mode, using 2 mouse clicks.

      • OK, but can't I disable today and the next 10 days?

        • Hello.
          Yes, you can. Please open the General Booking Settings page and set the "Number unavailable days from today" to "10".

          • Good! I found this option... Thanks a lot !! 😀

  4. Hello, i'm building a website for a client. They need to be able to book boats for different lakes, some of the lakes got up to three boats. I want to be able to have a calendar for each of the lakes, with a combobox or so with the different boats. Is this possible with the Personal version of this plugin?

    • Hello.
      Thank you for interest to plugin.

      Probably you are need to make the several reservations per the same date in the same calendar, so then you are need to check the Business Large version.

      At the Booking Calendar Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of thebooking resource. Please note, if you will use the timeslot selection for the bookingresource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Please read more info about the bookingresources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      Please read the Booking Calendar version overview here:https://wpbookingcalendar.com/help/versions-overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind regards.

      • Hi thanks for the answer. But if i want to get away fairly cheap, wouldn't it be possible too have three calendars for one lake, wouldn't look as good as the other option, but it would be possible right? to place three calendars on one page, because the personal packet (the cheapest) makes it possible to make unlimited calendars for one site right?

          • Hello. That example, is that possible in the Personal version, because that is the exact thing i need.

              • Hi again! just bought the Personal version, works as a charm, was wondering tho if you got any swedish version or is there anyway to change to swedish without manually going into the code and change the texts, also i was wondering if there is anyway to display the bookings for the members. and not only for the admin.
                 
                Thanks in advance.

                • Hello.
                  1) The Swedish translation is not exist at the Booking Calendar, yet. You can make translation to that language using the special tool - POEdit.
                  Please read more about the translation here https://wpbookingcalendar.com/help/translation-wordpress-plugin/.

                  The booking calendar is support changing the interface based on locale of the site. So you are need to have the correct locale settings at the config.php file at the root of your site. The Booking Calendar is use the active locale of the site for the activation of the specific language from the ../booking/languages/ folder.

                  If you will use the paid version of the Booking Calendar and need only the booking form labels at the client side of your site or email templates in different language, so you can customize the booking form at the Booking > Settings > Fields page at top form or email templates at the Booking > Settings > Emails page .

                  2) You can change the user roles for the booking menu pages at the General Booking Settings page at the right side of the page.

  5. Managing bookings?
    Hi. Your demo for large business doesn't let me edit a booking. I'd like to see what the booking looks like and what options etc there are in the bookings. Is there somewhere I can see this?
    I also found another plugin of yours on wordpress called "Booking Manager" - how does this fit into your booking calendar plugin or is it now included as part of "Booking Calendar"?
     
    Thanks,
    R.

    • Hello.
      Probably you are try to edit the booking, what are already in the past (in the actual version 4.1.5 its not supported yet, but its will be support in the next update 5.0, which will come in this month). So please try to add new booking for the single booking resource and then try to edit it again.
      The functionality of the Booking Manager plugin is included into the Booking Calendar functionality since update 4.0 of Booking Calendar .

      We are plan completely redevelop functionality of Booking Manager soon and provide new cool features.

      • Hi. Thanks for your response. I think I was going to the right place but I did not realise that it was the edit booking screen because of the add booking button/header at the top.
        I've seen now that you can edit the booking. 😉 Thanks.

  6. I have the Business Large SingleSite v4.1.4 and I have a problem with the parent resource.  How can I prevent the system from counting the parent resource as a valid capacity?  For example, if I have 5 child resources under a parent resource, I still only have 5 rooms, not 6 rooms. 
     
     
     
     
     
     

    • Hello.
      Unfortunately, the parent resources in actual versions are also counting as a resource. Its not the group.
      I will add this item to the todo list for possibility to change it in the future updates.
      Kind regards.

  7. Running Version 9.Business.Large.SingleSite.4.0 on WP 3.6 and getting lots of warnings in the Apache error log. This is because the code does not appear to use the $wpdb->prepare() calls correctly and is building the query with string concatenation rather than using placeholders in the call to prepare(). 
    You should already be aware of the potential repercussions of this, but here's a thread which covers the basics:
     
    https://make.wordpress.org/core/2012/12/12/php-warning-missing-argument-2-for-wpdb-prepare/

  8. Hello again!
    I have another question...Do you have an option to configure hour format in the booking form?
    Thanks in advance !!

    • Hello.
      Yes its possible at the General Booking Settings page.
      But please note, the "starttime" and "endtime" shortcodes will be always in the 24 hour format.

  9. How do I adjust the parent resource to block out calendar reservation days that have child resources that are reserved with at least one guest?  For example, I have a parent resource with a capacity of 5.  If one of the child resources is reserved, I want the parent resource to not be available for booking.  I want my parent resource to book all or none of the child resources.  

    • Hello.
      Probably you will be need to create new custom form at the Settings Fields page, where will be possible to select only 5 visitors.
      So then you can use this form to book parent resource and all child resources, if some child resource will be booked (in some other form) so then system will not allow to make new booking.

      Please check here how to configure the advanced settings for the booking resources in this case: https://wpbookingcalendar.com/help/booking-resource/

  10. Really thinking about buying this. Using the medium business demo, it displays 12 months all in a horizontal row, (most of them off screen). I tried making adjustments but none of them worked. How to control that?