Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. My customer bought the business small version and he has many rooms classified in 3 different room types. I don't see any options for the amount of rooms. Does he needs to upgrade to a higher version of Booking Calendar? and if so which version would that be??

    • Hello.
      If you are need to have possibility to book several times in the same FULL date in same calendar but for the different booking resources, so probably you are need to check the Business Large version.
      The Booking Calendar Business Large version is support several reservations per the same date in the same calendar.

      At the Booking Calendar Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until number of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  2. Hi,
    I noticed the following - in my opinion unwanted - behavior. When you create a one-page form and insert e-mail field, plugin will not allow you to submit the form unless there's something inserted there. The e-mail field doesn't have to be set as marked (with *) for the plugin to require you to fill in the field. 

    Now this may be alright in some cases, but in mine, I created this one big form, and some of the fields appear only when I click a custom button, therefore I won't even know that something is missing/wrong because the field will be hidden in some cases. Could this be fixes somehow?

    Best regards,
    M

    • Hello.
      The email field is obligatory field in the booking form.
      Its required, because many actions in the system is based on the email of the visitor.

      You can make a trick (if you are using the paid version), you can configure the email field like this:

      <div style="display:none;">Email (required):<br /> [email* email "myemail@server.com"]</div>

      So its mean that the field will be filled by default (with this your data: myemail@server.com ) and hidden in the booking form.
      Kind regards.

  3. Hi again!
    I have another question about the plugin... I need to define different costs on weekdays and weekends, for example: a room in a hotel costs $198 on weekdays and $238 on weekends... When I select three days (thursday, friday and saturday) it should be $634, but it shows $445.75, why??
    thanks for your answer!!

    • Hello,
      please recheck that you are activated the rates for the specific season filters at the Booking > Resources > Cost and rates page. The checkboxes at the left side near your rates have to be checked.

      If you are sur that the cost configuration is correct, so please send the link to the page with this issue, and screenshot of the General Booking Settings page, Rates and Valuation Cost settings page from the Booking > Resources > Cost and rates page to this email support @ wpbookingcalendar.com

      • Sorry, I forgot to say that I use the Business Medium version...

        • Yes, but still, please recheck my previous reply to your comment.

  4. So I'm trying to figure out how to configure the business large version and I have done the following steps
     
    #1-I added the search form code here: https://donjuanbeachresort.com/booking/

    #2-I added the search results code here: https://donjuanbeachresort.com/en/rooms-available/
    #3-I created this resource page with the booking calendar code https://donjuanbeachresort.com/en/captain-club-suites/
     
    And I'm having the following issues:
     
    A: I don't see any room description or room image like your demo here: https://bl.wpbookingcalendar.com/search-results/
    B: On the search results when I click on "Book now" I get the search form again
     
    Seriously guys you should have step by step instructions for each one of your versions and you wouldn't have to answer so many questions. You have a very nice product but it's very frustrating trying to figure out the way it works

    • Hello.
      Thank you for interest to the Booking Calendar.
      Right now the search availability is possible, when you are insert the booking forms for the different booking resources into the standard posts or pages.

      Then you are need to insert into the one page the search form shortcode: [bookingsearch] or activate the search widget.

      After this please open the Booking > Settings > Search page and click at the "Clear cache" button, you have to see how many posts are found with booking forms.

      After this please make test of search at the client side of site.

      PS we will make the detail tutorials soon. Sorry for that.
      Kind regards.

        • Hello.
          You are need to insert the booking forms for the different booking resources into the different post(s) or page(s).
          then you are need to open the Booking > Settings > Search page and click on the "Clear cache" button - you have to see how many posts are found with booking forms.

          Now you can test the search form.

              • The booking form is there at: https://donjuanbeachresort.com/en/captain-club-suites/ I pasted the code: [booking type=1 form_type='standard' nummonths=1] and I can see it clearly right after the room description so I don't know what you're talking about when you tell me that you can't see the booking form
                 
                When I click "Reset cache" I see this right below:
                 
                Cache will expire: 2013-08-29 11:41:43 UTC
                Found: 1 booking forms inside of posts or pages
                 
                And I still see nothing when using the search form

                • Hello.

                  Yes, I can see now the booking form there (previously there was no booking form).

                  Probably  you are was selected the check in/out dates, what  was already booked in that  form or, you are selected the number of visitors is more than available per day in that  booking resource.

                  I was selected the dates: check in 2013-12-27 and  check out 2013-12-27 and 1 visitor.

                  and I can see one search  result.

                  Here is direct link:

                  https://donjuanbeachresort.com/en/rooms-available/?check_in=2013-12-27&check_out=2013-12-27&visitors=1&bk_no_results_title=Nothing+Found.&bk_search_results_title=Search+results%3A

                  • I got the same results as you did but there is no description of the room neither featured image and when you click "Book now" it send me back to the search form
                    Please hit Book now and you'll see

                    • Hello again.
                      The descriptions for the search results is got from the "Excerpt" of the post, where you are inserted the booking form shortcode.
                      The same thing with the small image in the search result - its featured image of your post, if your theme is support these featured images.

                      Also according opening the link "book now". The plugin is get the GUID Url of the post from the DB. But its seems that your theme or some security configuration is override this link and open the home page.
                      For example, this link https://donjuanbeachresort.com/en/?page_id=97 have to be the post, where you are inserted the booking form shortcode, but if you will try to open the system is redirect to the home page. So Please recheck your site/server configuration about this redirection (may be contact your server administraor about this issue).

                    • I tested with the excerpt and I'm not getting any description displayed
                      Also the page already has a featured image that is not displaying and I know that featured images are supported by my theme because the slider in the homepage is working with those.
                      Finally I'm working with custom permalinks using https://donjuanbeachresort.com/language/%postname%/ as url structure. I'm hopping that your system supports the use of custom permalinks...

                    • Is the excerpt and the featured image for that post was added before or after you was clicked on the Clear Search Cache button ?
                      If you add that content after, so then you are need to click on the clear cache button again, and then test.

                      If its was add before, so if possible send some temporary account, so we will recheck it more detail and try to help you. Please contact to this email support @ wpbookingcalendar.com

  5. Hello,
    Paypal has announced "Starting October 7, 2013, we will require all incoming requests to have a “Host” header which complies with HTTP 1.1 Specifications. This header was not required under HTTP 1.0. IPN and PDT scripts using HTTP 1.0 may start failing with “HTTP/1.0 400 Bad Request” errors after October 7, 2013, which will result in IPN messages not being validated successfully, or PDT scripts not being able to retrieve transaction information."
    Is this anything we need to worry about with the booking calender plugin?
     
    Thanks!

    • Hello,
      We will recheck it and fix if its exist.
      Where is official release of this changes in the paypal site ? Can you sent it to us.
      Kind regards.

      • Well they don't make it easy. We got the following email
        "In a bulletin dated October 18, 2011, we announced that we were going to expand the number of IP addresses for http://www.paypal.com to improve our site’s performance, scalability and availability. As part of this transition, we planned to discontinue support for HTTP 1.0 protocol starting October 7, 2013. We have recently identified that this change may impact the ability of some of our merchants to perform IPN (Instant Payment Notification) post-back validation or PDT (Payment Data Transfer) posts to http://www.paypal.com and ipnpb.paypal.com. This happens when the IPN or PDT scripts use HTTP 1.0 protocol and do not include the “Host: http://www.paypal.com” or “Host: ipnpb.paypal.com” header in the HTTP request. Additional Details Starting October 7, 2013, we will require all incoming requests to have a “Host” header which complies with HTTP 1.1 Specifications. This header was not required under HTTP 1.0. IPN and PDT scripts using HTTP 1.0 may start failing with “HTTP/1.0 400 Bad Request” errors after October 7, 2013, which will result in IPN messages not being validated successfully, or PDT scripts not being able to retrieve transaction information. Action Required before October 7, 2013 Merchants need to update their IPN and/or PDT scripts to use HTTP 1.1, and include the “Host” and “Connection: close” HTTP header in the IPN postback script. Example with Host as http://www.paypal.com (please make necessary changes if you are using ipnpb.paypal.com): ASP //Set values for the request back req.Method="POST"; req.Host="'www.paypal.com'"; req.ContentType="application/x-www-form-urlencoded"; Perl $req=https::Request->new('POST', 'https://www.paypal.com/cgi-bin/webscr'); $req->content_type('application/x-www-form-urlencoded'); $req->header(Host=> 'www.paypal.com'); $req->header(Connection=> 'close'); PHP // post back to PayPal system to validate $header="POST /cgi-bin/webscr HTTP/1.1\r\n"; $header .="Content-Type: application/x-www-form-urlencoded\r\n"; $header .="Host: http://www.paypal.com\r\n"; $header .="Connection: close\r\n\r\n"; Java HttpsURLConnection  uc=(HttpsURLConnection) u.openConnection(); uc.setDoOutput(true); uc.setRequestProperty("Content-Type","application/x-www-form-urlencoded"); uc.setRequestProperty("Host", "www.paypal.com"); uc.setRequestProperty("Connection", "Close"); The PayPal Sandbox has been configured to reject any HTTP requests without the “Host” header with HTTP 400 error. Merchants can use the Sandbox environment to certify the changes to their IPN and PDT scripts. For more information on PDT and IPN, please refer to https://www.paypal.com/pdt and https://www.paypal.com/ipn. For additional information or questions about this change, please contact PayPal's Merchant Technical Support team via https://www.paypal.com/mts. Sincerely, PayPal"
        I can't find the original bulletin off of PayPal but a Google search shows lots of other have gotten and are talking about the same email.   So hopefully this helps!
         
        Thanks!

  6. Hello,
    we must edit several users because we work with some tour operator.
    I edit the profiles and I insert all the data, but if I login as tour operator, I insert a new bookinghow and I clik on "Auto-fill form" appears the name "admin" in all the fields and "admin@blank.com" in the mail fields.
    How can I set the data for each users? In particular the mail.
    Thank you, Francesca

    • Hello.

      The auto fill button at the Add booking page is only for creation fast "blank" bookings.

      For possibility to auto fill fields (Name, Second Name, email) of logged in users, you are need to activate the "auto fill" filelds option at the general booking settings page.
      Kind regards.

  7. Hello
    I updated my business small version right today.
    In the admin panel control I try to save "all resources" as dafault but I cannot do it.
    The steps are:
    -  change the resources in "all resources"
    - apply the new booking resources selection
    - save it
     
    everytime it shows the first resource
     
    thanks for the help

    • Hello.
      1) try to clear the browser cache and then try todo it again.
      2) try to deactivate the plugin, then activate it and wait for the message that plugin was activated successfully
      then try to test again.
      3) if all these items do not help you, please send the screenshot of your version and version number with your order number of purchase to the support email: support @ wpbookingcalendar.com
      Kind regards.

  8. I'm trying to figure out how to set the prices on the booking system:
     
    First of all I don't want the checkout day to be counted in the price, so check in on day 1 and check out on day 2 should count as 1 day only.
     
    My customer price structure is as follow:
    The base price for a room is 125$
    if the room is a single occupancy 24% must be added to the base price. So the expected price from day 1 to day 2 should be 155$
    if the room has 2 host 100% must be added to the base price. So the expected price from day 1 to day 2 should be 250$
    if the room has 3 hosts 187% must be added to the base price. So the expected price from day 1 to day 2 should be 358.75$
    and if the room has 4 hosts 274% must be added to the base price. So the expected price from day 1 to day 2 should be 467.50$
     
     I tried setting the advanced prices as follow:
    1 visitor = +24%
    2 visitor = +76%
    3 visitor = +87%
    4 visitor = +87%
    Also tried:
    1 visitor = 124%
    2 visitor = 200%
    3 visitor = 287%
    4 visitor = 374%
    but I'm not getting the expected prices. Could you give me a hand with this?
    Thanks in advance!
     

    • Hello.
      In the new update 5.0, in the Booking > Resources > Cost and rates page for the Valuation Days cost settings you can use the reserved word "LAST" to define the last selected day. So in your case the configuration of the cost settings will be like this:
      "For LAST = 0 USD for selected date"

      and configuration according the visitors have to be like this
      1 visitor = 124% 2 visitor = 200% 3 visitor = 287% 4 visitor = 374%
      at the Booking > Resources > Advanced cost page.

      If you don't got the update 5.0 yet, you can read how to get it here: https://wpbookingcalendar.com/faq/getting-updates-of-paid-versions

      Kind regards.

      • Thanks, Yes I have Version: 9.Business.Large.SingleSite.5.0
         
        I'm using advanced cost as follow:

        1 visitor =124%
        2 visitor =200%
        3 visitor =287%
        4 visitor =374%

        and I added the Valuation Days cost settings as you specified the only difference is that I don't see "USD for selected date" in the available choices so I used "USD per 1 day"

        And I tested booking 2 days but somehow I'm not getting the payment page now. I just get the confirmation message

        • Hello.
          Please add the [cost_hint] shortcode to your booking form at the Booking > Settings > Fields page, so you be sure that the cost of the booking is higher than 0.
          Also please recheck that you are activated (at least one) payment system at the Booking > Settings > Payment page.

          If you will see the cost = 0, so please recheck that you are set the standard cost per booking resource at the Booking > Resources > Cost and rates page.

          • PayPal payment is activated and standard cost per booking resource is 125$ for the booking resource I'm testing. And I added the [cost_hint] shortcode at the end of the form as follow:
             
                    <p>[submit "Send"]</p>
                    </div>
            [cost_hint]
             
            But I'm still not getting the payment page. What am I doing wrong?
             

            • Reason of issue.
              Ok, this issue is because wrong configuration "range days selection".

              You are activated the "range days selection" using 2 mouse clicks at the General Booking Settings page.
              And set Maximum number of days selections as 1.

              Also, previously you are set the cost of LAST selected date (in our case its only 1 day) as 0.

              So thats why if we are select this (which is allow) one day, we got the cost = 0. And thats why is showing "thank you" message instead of the psyment form.

              Solution.
              Please open the General Booking Settings page. And set minimum number of days selection as 2 and maximum number of days selections as 30 (or some other value, but not less then 3)

              • At Days selection number: minimum was set as 2 and maximum as 30 but still not getting the payment page.
                 
                Also I see the 0.00$ price hint at the bottom of the form

                • Ok, fixed.
                  You was activated the "Use recurrent time:" option at the General Booking Settings page. And this option was impact to the cost.
                  This option is useful to use only if you are using the timeslots booking for the several days for the single booking resource (capacity=1). So in your case you are need to have this option deactivated.

                  • Nice!! is working perfectly now 😀
                     
                    How should I do with children prices?
                     
                    My customers want child prices as follow:
                    when 1 adult and 1 child both pay as adults
                    when 2 adults and 1 child price should be in total 233% of base price so: 291.62$
                    when 2 adults and 2 child price should be in total 266% of the base price so: 332.50$
                    when 3 adults and 1 child price should be in total 320% of base price(200% for first 2 adults +87% for 3rd adult + 33% for child) = 400.00$

                    • Hello.
                      Unfortunately its not possible the cot dependence from the combination of 2 or more parameters (selectbox or checkboxes).

                      I can only suggest that you can have the one selectbox, where will be have the options, like these: 1 adult + 1 child, 2 adults + 1 child, ... etc
                      and then for the each such option set the additional cost.

                      But this configuration can be the reason of the incorrect availability calculation during booking or during searching at client side.

  9. Good morning,
    Is it possible to have the “multiple days” selections for booking from ADMIN PANEL and “range days” selections for visitor's booking (from the web site)?
    Thank you!

  10. Somehow seasonal prices are not working
    I have the following season filters & prices
     

    140 USD for 1 day
    high season
    January 2, 2014 - April 15, 2014, January 2, 2015 - April 15, 2015, January 2, 2016 - April 15, 2016, January 2, 2017 - April 15, 2017, January 2, 2018 - April 15, 2018, January 2, 2019 - April 15, 2019, January 2, 2020 - April 15, 2020, January 2, 2021 - April 15, 2021, January 2, 2022 - April 15, 2022, January 2, 2023 - January 24, 2023

     

    160 USD for 1 day
    christmas season
    December 21, 2013 - January 1, 2014, December 21, 2014 - January 1, 2015, December 21, 2015 - January 1, 2016, December 21, 2016 - January 1, 2017, December 21, 2017 - January 1, 2018, December 21, 2018 - January 1, 2019, December 21, 2019 - January 1, 2020, December 21, 2020 - January 1, 2021, December 21, 2021 - January 1, 2022, December 21, 2022 - January 1, 2023, December 21, 2023 - December 31, 2023

     
    Please test here: https://donjuanbeachresort.com/en/booking/

    • Hello.
      Please recheck that you are activated the specific rates (the checkboxes at the left side near specific rates have to be checked).
      Kind regards.