Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I purchased the Version 9.Business.Small.MultiSite.5.0.3 .
    I am unable to insert the booking feature into my site by using the calendar button in the toolbar.  I compared the settings to the booking calendar settings on my other site and they were almost identical except for the one not owkring was missing resources.  I tried adding default as a resource (what I am using in the one that works), and I got the following error; Error during adding new booking resource into DB, [F:/personal.php|L:1227|V:9.Business.Small.MultiSite.5.0.3|DB:Table lim1327610364937.wp_bookingtypes doesnt exist].  Can you please help? Thanks!

  2. I want to make a 24 hour booking process.  If someone decides to rent the space starting at 5pm on day 1 they have until 4pm on day 2 and then someone else can rent it starting at 4:01pm.  I am not able to find how to accomplish this unless I do hourly charge. Please advise. 

    • Hello.
      It possible at the Business Small and Business Medium versions.
      At these version you can use the [starttime] and [endtime] text fields for the entering times, or any other times shortcodes, at the Booking > Settings > Fields page. (Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/)

      In your example, the first visitor need to select 2 days and enter (or select) the start time as 17:00 and end time as 16:00 and then create the booking. Other visitor can select the second day of previous booking and select or enter the start time as 16:01 and make the new booking.
      Kind regards.

  3. hi,
    can i use it for clinics center? 
    the patient need to book a clinic then the doctor then available day then available hour. i didnot see this feature !
    from cpanel, admin must specify the available hours for each doctor

    • Hello.
      At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.
      Please note, if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
      You can confugure the time slots at the Booking > Settings > Fields page. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      If you will need to set the different times for the different doctors, so please check the Business Medium version, where is possible to create the several different custom booking form (it's mean that forms can have different time-slots and then you can assign them to different booking resources (doctors)).

      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/

      Also you can test Live Demo of Business Small or Business Medium versions here: https://wpbookingcalendar.com/demo/. Please note the Business Small demo is configured for timeslots booking, other demos need to be reconfigured.

      • thank your for your reply
        i have important question, everything depending on it, could your application generate an ID Number for each patients when they booked an appointment? and save the patient information under and his ID no. in a database so we can use it in our internal system to identify the patient each time he visit us. and we will use it to open his medical file and also he will use it for next time to book an appointment online, so no need to enter his personal information again.
        he will just login by his ID no. your application will recognize him and welcome him then show him directly the time table to book an appointment.
        if this function is not available, can we just add a code to generate an ID no?
         
        can we edit to add codes to your application?

        • Hello.
          Unfortunately such feature like in your description is not available yet.
          Usually the visitors, who are made reservation is possible to distinguish by the email, which user fill in the booking form. But please note the Booking Calendar do not create automatically the specific wordpres user from this info.

          The code is not encrypted, so you can make your modifications. But please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  4. Dear Support
     
    We have upgraded to the latest version of 9.Business Medium Single Site 5.0.1 version.
    The look and feel work ok but the calculating of the price does not work at all - the price does not show up after selecting start / end dates.
    We have setup (as usual) Seasonal Filters and setup valuation dates with a price for 'together days'.
    And the 'preview price' for ALL days does not appear - so client can not see it...
     
    Please advise, 
     
     

    • Hello.
      Please request the new update 5.0.3 of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      1) Please recheck firstly the you do not have any JavaScript errors at that page.
      2) Also please recheck that you are configure the cost for the correct booking resource. So you are test the booking form of the same resource.
      3) Please recheck at the Booking > Settings > Fields page that you are use correct cost hints in your booking form (please use the shortcode generator (at the right side of that page) for getting correct shortcodes).

      kind regards.

      • Dear Support, 
        your recommenadtion doesn't work.
        ==============
         Please recheck at the Booking > Settings > Fields page that you are use correct cost hints in your booking form (please use the shortcode generator (at the right side of that page) for getting correct shortcodes).
        ============
        I have used shortcode [calendar] and it's doesn't work, but instead this shortcode [bookingcalendar type=5 form_type='standard' nummonths=2] is working.
        ===========
        2) Also please recheck that you are configure the cost for the correct booking resource. So you are test the booking form of the same resource.
        ==========
        We have only one resource.
        Please advice.

        • I have used shortcode [calendar id=5] and it’s doesn’t work, but instead this shortcode [bookingcalendar type=5 form_type='standard' nummonths=2] is working.

          • Hello.
            Yes right, if you are need to show only the availability calendar in the post or page so then you are need to use this shortcode [bookingcalendar type=5 form_type='standard' nummonths=2] . Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

            The shortcode like this [calendar id=5] is possible to use in the booking form at the Booking > Settings > Fields page, if you are need to show the 2 different calendars (different booking resources) with the same booking form. Please check more about it here: https://wpbookingcalendar.com/faq/booking-many-different-items-via-one-booking-form/

            So do you still have some issue, or its resolved ?
            Kind regards.

            • We have updated to 9.Business.Medium.SingleSite.5.0.3.
               
              The [cost_hint] does not 'respond' to selecting from - to any more. Though the [cost_hint' does responds to 'additional services' - extras - immediately after checking them.
               
              Please advise, 

              • Hello.
                Please send the screenshot of your configuration to the support email ( support @ wpbookingcalendar.com ) and link to the page with that issue.

                  • Hello.
                    Please activate each cost setting (which you are need to use) at the "Valuation cost" settings page. You are need to set as checked the checkbox at the left side near each cost options.
                    Kind regards.

  5. I am wondering if there is a way to display on the frontend of the site all the rooms (I currently have about 15 resources/rooms) and the details of the bookings. Like a read only of all the bookings and details for the next 7 days?

  6. I'm using the free version. I've read through the documentation, and I don't see how to set-up separate calendars for each of the +-10 rental cabins we want to use this plugin for. Thanks.

  7. Hello,
    I have installed your plugin on the site http://www.balupark.com and a few days ago i have updated the plugin. After i did that the site has crashed and it is giving me this message:
    Fatal error: Class 'WPBC_Dismiss' not found in /home/balupark/public_html/wp-content/plugins/booking/wpdev-booking.php on line 215
    Please help me because i don't know what to do! I am waiting an answer from you as soon as possible! Thank you!

    • Hello.
      It's seems that you was downloaded not full or corrupted archive of the plugin. So please re-download and reinstall the plugin.
      Kind regards.

  8. Hi,
    I am getting following message when i trying to upload the booking.zip file. Please let me know, how can i fix this problem.
     
    The uploaded file exceeds the upload_max_filesize directive in php.ini
     

  9. hello,
    could you tell me please, how can I insert a link in the email template?
     
    thank you
     
    dario

    • Hello.
      You can use just common HTML tag, like this:
      <a href="/my-link/" rel="nofollow">Link Title</a>

  10. Hi,
    I have two questions:

    Is it possible to manage bookings that operate on more specific timeslots while still using the resources' capacity to ensure there are no double bookings?
    Is it possible to have a single booking use up more than one resource?

    The background: I need a booking system for an company that runs short sessions (every 15 minutes all day long) for a maximum of 10 people per session. The booking system would need to be able to reserve a space for several people per booking.
    Thanks!

    • Hello.
      1) The possibility to book for the specific time slots are possible at the Business Small and Business Medium versions. At these versions you can configure the time slots selections at the Booking > Settings > Fields page
      You can have the time slot customization similar to this or in some other way ( please check more about the configuration of the time slots here https://wpbookingcalendar.com/help/booking-form-fields/ ):

      Select Times: [select rangetime "12:00 - 12:15" "12:15 - 12:30" "12:30 - 12:45" "12:45 - 13:00"]

      Please note, if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource. So its not possible to book several times the same time-slot in the same booking resource for the same date.

      2) You can check this instruction: https://wpbookingcalendar.com/faq/booking-many-different-items-via-one-booking-form/

      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/

      Also you can test Live Demos of any versions here: https://wpbookingcalendar.com/demo/.